Hotel - ibis London Shepherds Bush - Hammersmith
Ibis Hotel Hotel Ibis Hotel Hotel

ibis London Shepherds Bush - Hammersmith Hotel

4.5/5 2,329 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Public outdoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Automatic air control
    • Manual temperature control
  • Languages spoken at the hotel
    • Spanish
    • Polish
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Overnight shoe shine
    • Shoe shine machine

Leisure and activities

  • Boat excursions

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks

Business services

  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Free Wi-Fi

  • 128 rooms
  • 100% non-smoking hotel
  • 8 rooms for people with reduced mobility
  • 8 connecting rooms
    • 220/240 V AC
    • Emergency exit map
    • Air Cooling System
    • Automatic air control
    • Telephone
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Coffee/tea making facilities
    • Shower
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.4/5 AccorHotels Rating 4,449 reviews

Our guest reviews for
ibis London Shepherds Bush - Hammersmith

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 2,329 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Couples - 13/10/2019 TripAdvisor review
« Just 5 star »

Where can I start , very Center place , so close to tube station , very close to shopping centre , it’s very clean room , lovely breakfast , top class customer service , few pubs a round ( one of them weatherspoon,

Our hotel has responded to the review
Our hotel has responded to the review

I will give 5 stars for your feedback as well and thank you very much for this, I just simply love it. Me and the team Shepherds Bush are looking forward to welcome you back for another 5 stars stay with us. Sincerely, Francois Assistant General Manager

Emmab Business - 10/10/2019 AccorHotels review
« very basic »

the staff at the hotel are amazing and nothing is too much trouble the rooms are extremely basic, towels very old and thin, beds very uncomfortable - very firm. air conditioning did not work on the first night so had to sleep with the window open and was kept awake all night with outside noise.

Mimi Families - 10/10/2019 AccorHotels review
« bene »

the light of bath room was broken, when turn them on ,not steady . we complained but nobody came to fix them for 2days.

Solo travel - 09/10/2019 TripAdvisor review
« Nice Place »

The Ibis Shepherd's Bush is a casual, comfortable place on the outskirts of London. The staff is attentive and friendly, and the facilities are good. It wasn't a particularly impressive stay, but it's a solid value for the money.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for taking the time to write a review. I hope we can welcome you back in the future. Sincerely, Francois Assistant General Manager

Business - 08/10/2019 TripAdvisor review
« No food experience »

One of the reasons for booking this Ibis hotel was the supposed convenience of an on site -restaurant as I was in London on business and needed to work during the single evening that I was staying there. When I checked into the hotel at about 6pm, I was told that the whole restaurant had been booked for a single party of 35 starting at 8pm but this would not be a problem if I arrived before then. I arrived at at the restaurant just after 7pm to be then told, initially, that I could not have a table at all and then offered, with poor grace, a low coffee table in the entrance of the hotel upon which to order and eat my evening meal. I declined and ate out, wasting the time that I had set aside that evening for work. In my room, there was a Restaurant Menu stating 'Come and visit us for a great food experience - available every day'. Suggestion to Ibis:- Don't offer what you cannot deliver.

Our hotel has responded to the review
Our hotel has responded to the review

I am sincerely sorry to read you comment. This is unacceptable that we gave you confusing information and we did not give you the opportunity to have a proper dinner. I have since speak to the all team in order to address the issue and make sure it does not happen again. Could you contact me on h7813-dm@accor.com I would like to personally discuss this matter with you further. Sincerely, Francois Assistant General Manager

Business - 08/10/2019 TripAdvisor review
« Excellent location »

The location is right next to Westfield mall, room was ok but beds quite small. Staff were quite welcoming and efficient especially Suzu was exceptional and made me felt at home. The hotel is clean and breakfast was good.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you so much for your feedback following your stay with us. I will defiantly share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our service and friendliness of our team. Suzu feel so pround and feel heart warmed for the special mention. Thank you for taking the time to share your experience, and we very much look forward to welcome you back on your next visit. Sincerely, Francois Assistant General Manager

Elisha Business - 07/10/2019 AccorHotels review
« Excellent »

Very clean room and welcoming staff

Anonymous Business - 07/10/2019 AccorHotels review
« Good »

Was marvellous

Stephanie Families - 07/10/2019 AccorHotels review
« It was a really nice stay »

The customer service was really good all of the staff seemed really nice and happy to help if you had a problem. The room was really good, although you could tell that the TV was a bit old now. The bathroom was really nice and the shower was a really good size, the bed could have been a bit comfier but it wasn’t too bad. Overall I really enjoyed my stay there.

Jordan A. Friends - 07/10/2019 AccorHotels review
« Just what we needed. »

The room was clean and tidy, nice size and the staff were very helpful and polite

Pat M. Couples - 06/10/2019 AccorHotels review
« Very lovely hotel in amazing area »

We really liked the breakfast and staff services the most but the room we stayed was dirty, literally can see the dust on shelves and TV. The beds was single bed but they’re already put together and it was easily to separate so it wasn’t nice for a couple. Overall it was lovely stayed.

Anonymous Solo - 06/10/2019 AccorHotels review
« Great for one night »

Super easy check in and out.

Anonymous Families - 05/10/2019 AccorHotels review
« Comfortable »

Nice hotel but could be doing with new towels as the ones we had were very thin and very off colour ,breakfast was very nice and had a good choice ideal situated near station to get to where you want to go

Anonymous Business - 04/10/2019 AccorHotels review
« Pracical clean accommodation, helpful staff and good breakfast »

General cleanliness and equipment was good for a business hotel. Rooms were clean and functional. Breakfast was good. Only negatives were electrical equipment not working in the room (extractor and light) - so low score on recording defects, and an iron that was supplied in desperate need of de-scaling (it stained my shirt).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fiona, Thank you very much for taking the time to write a review following your stay and to share with us this valuable feedback. I am sorry to read about the technical issue in your room it has been since addressed. I hope that you will give us another opportunity better serve you in the future. Many thanks again, Sincerely, Francois Assistant General Manager

Anthony O. Couples - 04/10/2019 AccorHotels review
« Reception and Housekeeping teams were excellent. »

Hotel environment quite conducive. Proximity to Westfield Mall and Shepherd's Bush Station created fun.

G H. Business - 04/10/2019 AccorHotels review
« It was ok »

The experience was all very average

Our hotel has responded to the review
Our hotel has responded to the review

Good afternoon,, Thank you for taking the time to tell us about your experience at the ibis London Shepherds Bush - Hammersmith. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Francois Assistant General Manager r

Carlos S. Couples - 02/10/2019 AccorHotels review
« Good choice to visit London »

It was the second time at Ibis Shepherd's Bush. The first one was 5 years ago. Hotel accommodations are still in good shape, clean and functional. Obviously aging can be felt in the furniture, bathroom mirror, and other small spots, but nothing compromises the experience itself. Strong points: location, staff, breakfast (always a matter of taste...), wifi, rooms acoustic insulation (we were on the 4th floor so the absence of people upstairs helped it also), rooms without carpet. Weak point: towels were fray, grimy, some with threadbare spots. Apparently it is washed together with the bath floor math, worsening the whiteness condition of the aged towels. It also should be changed more often. In the last point, in the Airbnb era, Ibis is no longer a budget hotel, and that's why we stress the necessity to improve the quality in all aspects. Overall, this Ibis is a very good choice to stay in London, a city usually so expensive and with some traps to tourists. Ibis SB deliveries what it promises.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Carlos, Thank you very much for taking the time to write a review following your stay and to share with us this valuable and extensive feedback. I am sorry to read about the towels this is an issue that I am aware about and fighting with, with our provider. I hope that you will give us another opportunity to welcome you back soon, Many thanks again, Sincerely, Francois Assistant General Manager

Angela Friends - 01/10/2019 AccorHotels review
« It was clean and served the purpose it was arranged for. »

We arrived to a great welcome, check in was quick. The room was clean and what we ordered and the rest of the stay was comfortable.

Katherine Friends - 01/10/2019 AccorHotels review

Great location, comfy, quiet and fantastic service from the staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Katherine, Thank you very much for taking the time to write a review following your stay and to share with us this valuable and positive feedback. I hope that you will give us another opportunity to welcome you back soon, Many thanks again, Sincerely, Francois Assistant General Manager

Anonymous Friends - 01/10/2019 AccorHotels review
« friendly »

Friendly and helpful staffs...cleaned room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marjorie, Thank you very much for taking the time to write a review following your stay and to share with us this valuable feedback. I hope that you will give us another opportunity to welcome you back soon, Many thanks again, Sincerely, Francois Assistant General Manager

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