Hotel - ibis Surabaya City Center
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Surabaya City Center Hotel

4.0/5 505 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
See rates

Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Public indoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • JUANDA INTL AIRPORT
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 6 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Companies and event centres nearby

Exhibition and convention centre

GRAMEX CONVENTION0.3 km / 0.19 mi

Your meetings and events

ibis Surabaya City Center Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
SEMERU II 35 m2 3 m 24 12 15 16 12
SEMERU I 49 m2 3 m 50 15 15 25 24
GRAND SEMERU 84 m2 3 m 70 27 27 41 36
BROMO I 96 m2 3 m 70 35 25 60 50
BROMO II 102 m2 3 m 70 35 25 54 48
GRAND BROMO 199 m2 3 m 220 70 60 144 108
    • Flipchart
    • Videoconferencing
    • Podium
    • Day light
    • WIFI access
    • Syndicate rooms
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room
    • Simultaneous interpreting

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 224 rooms

Our restaurants and bars

See all our restaurants and bars
4.2/5 AccorHotels Rating 4,047 reviews

Our guest reviews for
ibis Surabaya City Center

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 505 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Stiefan S. Friends - 14/07/2019 AccorHotels certified review
« Nice and comfy room »

Room is just nice and I got complimentary welcome cake.. such a nice gesture

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Stiefan, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager

Reynaldo Business - 14/07/2019 AccorHotels certified review
« Great location in the city »

A great location in the middle of town so my meetings run smoothly

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Reynaldo, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager

Elice Solo - 13/07/2019 AccorHotels certified review
« Wonderful »

Great staffs and lovely team

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Elice, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager

Business - 10/07/2019 TripAdvisor review
« A somewhat enjoyable stay »

I would like to start by thanking the hotel staff who were very friendly and helpful throughout our stay. The hotel is located near the heart of the city which is very easy to move around. The common areas in the hotel are clean and spacious. Rooms are as to be expected of Ibis, which mostly have similar layout. They are cleaned and the beds were also very comfortable and clean. However, the bath towels needed to be change entirely. They were blackened and some with stains on it. We do not know what was the stain from, some were black stains and other were brownish. We tried to change to others by requesting another set from the housekeeping however after 5 - 6 times changing, all were in the same conditions. All in all, the hotel service was excellent, staffs were very friendly and helpful, just the towels that were in need of change.

Alexis M. Business - 01/07/2019 AccorHotels certified review
« Lots of improvement is needed »

First, it starts very badly. I ordered the Airport Pick-up. On my arrival, I waited 30 minutes just at the exit of the customs, where all other drivers are waiting with their signs. There was nobody with an Ibis sign or with my name. After 30 minutes, I decided to call at the hotel. I retrieve the email from Yorisha Yosefine, who initially organized my transport, to get the phone number from the hotel. On the email signature from Yorisha, there was the following number: +6… 5 So I called: Not a valid number. I re-called: Not a valid number... I tried all the combinations. I even asked people arond me to help me to try the number... I finally realized that +61 IS AUSTRALIA !!! The country code from Indonesia is +62 !!!!!!!!!!!!!!!!!!!!! I finally talked to someone to finally be called back 15 minutes later to be informed that the driver was waiting OUTSIDE ! I lost almost 1 hour at the airport! Can you be more clear in your communications??? Now the room: The bathroom is dirty and the soap distributor was empty. Impossible to wash my hairs. The day after, after I complaint that the soap was empty, I realized that the soap distributor was broken and not working. Regarding your staff, they are very please and welcoming. At least. In conclusion, I was really disappointed about your hotel and I will rethink about the next time I have to go to an Ibis.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Alexis M., Thank you for taking the time to tell us about your experience at the ibis Surabaya City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vivi Anggriani General Manager

Ehsan Solo - 29/06/2019 AccorHotels certified review
« Perfect place »

Near with gramedia bookstore and tunjungan plaza only 15 minutes walk

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Ehsan, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager

Hartadi Families - 29/06/2019 AccorHotels certified review
« Great city view »

View from the top floor is amazing and beautiful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Hartadi, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager

Anonymous Solo - 29/06/2019 AccorHotels certified review
« Nice hotel »

All the staff is friendly & professional. Nice hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Lilik, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager

Ronny Business - 29/06/2019 AccorHotels certified review
« Place in the center of surabaya »

Stay for bussines trip near my office in wisma dharmala, breakfast is great and staff is helpfull

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Rony, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager

Zain Solo - 29/06/2019 AccorHotels certified review
« Hotel is clean with cozy lobby »

Lobby so cozy and has beautiful garden outside hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Zain, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager

Eri W. K. Business - 25/06/2019 AccorHotels certified review
« Good experience »

I’m very satisfied when stayed at ibis surabaya city center. The location is perfect, the staff are friendly and the room was clean and comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Eri Wijaya K., We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager

Nuning Solo - 23/06/2019 AccorHotels certified review
« Amazing stay »

Quite busy hotel with few of the guest are from airline I believe . Clean room, nice breakfast and of course good service from all staff. Definitely will come again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Nuning, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager

Anto Families - 19/06/2019 AccorHotels certified review
« Iedul Fitri 1440 H Reunion »

As located at city center, this hotel is surrounded with transportation facilities and mall to support family needs while staying there.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Anto, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager

Nurmala Families - 17/06/2019 AccorHotels certified review
« A relaxing trip in a big city »

Great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Nurmala, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager

Ratna A. Families - 17/06/2019 AccorHotels certified review
« Friendly Staff but horrible breakfast »

I stayed at Ibis Surabaya City Center only 1 night but i was quite satisfied. Affordable rate, friendly staff.. But for breakfast, it tastes plain. Moreover for "jamu", it was horrible. Pastry section.. also not satisfying. But overall, i was happy to stay there.. thank you

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Ratna a., We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback and constructive input from our guest, especially related to breakfast. We will follow up your input to department concern to improve our product. Thank you again for sharing your experience, and we hope your next visit will be more pleasant from the previous one. Sincerely, Vivi Anggriani General Manager

Didiek H. Families - 15/06/2019 AccorHotels certified review
« overall is ok »

I am really enjoy, and fun, when staying this hotel, modern shop (plasa Tunjungan), indomaret, town centre of Surabaya are near...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Didiek h., We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager

N0ev1es Families - 13/06/2019 AccorHotels certified review
« Satisfy »

Room clean, but management should renew the towels

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. N0ev1es, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services, and regarding the towel we now on the phase of changing all towels with the new one, and we hope you can stay with us again and experiencing the new towel. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager

Larry W. Families - 12/06/2019 AccorHotels certified review
« Our ? stay at Ibis, Bazuki Rahmat, Surabaya »

We have stayed in this Ibis hotel probably 20 times now. Always we feel the friendliness of the staff. Recently the hotel has become more popular, which is good business, but not necessarily for the guest. We are members of Accor, and regular guests of the hotel, and as such expect some preferential pluses during our stays. The rooms are now needing some renovation, as they are becoming more dated. Breakfast, even though we have tried different times has become crowded, and service cannot always keep up with the demand for food. Car parking is also an issue, and one of the benefits members could receive is preferential parking space.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Larry Withwell, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. We are pleased to hear your concern regarding our hotel, and we on the project to have a renovation especially in the interior, but it will takes some time to do it. We hope the renovation will be up as soon as possible. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager

Aris Friends - 12/06/2019 AccorHotels certified review
« Great budget hotel »

Overall was really great but only restaurant service need to be improve, we order the food was take too long, when we need bill also need to remind 2 times to get the bill but overall I enjoy to stay there

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Aris, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager

Indrawati Families - 11/06/2019 AccorHotels certified review
« standard »

Amenities for soapbox broken Refrigerator not available

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Indrawati, Thank you for taking the time to tell us about your experience at the ibis Surabaya City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vivi Anggriani General Manager

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
Your loyalty is rewarded
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates