Hotel - ibis Surabaya City Center
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Surabaya City Center Hotel

4.0/5 532 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Public indoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • JUANDA INTL AIRPORT
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 6 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Exhibition and convention centre

GRAMEX CONVENTION0.3 km / 0.19 mi

Your meetings and events

ibis Surabaya City Center Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
SEMERU II 35 m2 3 m 24 12 15 16 12
SEMERU I 49 m2 3 m 50 15 15 25 24
GRAND SEMERU 84 m2 3 m 70 27 27 41 36
BROMO I 96 m2 3 m 70 35 25 60 50
BROMO II 102 m2 3 m 70 35 25 54 48
GRAND BROMO 199 m2 3 m 220 70 60 144 108
    • Flipchart
    • Videoconferencing
    • Podium
    • Day light
    • WIFI access
    • Syndicate rooms
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room
    • Simultaneous interpreting

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 224 rooms
  • 150 non-smoking rooms
  • 1 rooms for people with reduced mobility
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.2/5 AccorHotels Rating 4,288 reviews

Our guest reviews for
ibis Surabaya City Center

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 532 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Meilando P. Couples - 10/10/2019 AccorHotels review
« we are well rested after our stay »

We stayed only one night after a long drive for attending close relative's wedding in Gresik. We figure we need a good place to crash for one night and the place has to be with easy access to a culinary destination. Ibis City Center Surabaya has the edge of within walking distance to Tunjungan Plaza with its all culinary place

Irvan W. (. Business - 08/10/2019 AccorHotels review
« Lobby Air Conditioner »

It was very good, Ms. Indah gave me a very nice experience to deal with Ibis. The room was great, but it was so hot in the lobby during our arrival and departure, I came with a group consist of 60pax. The takeaway breakfast was also nice. thank you.

Noe Business - 08/10/2019 AccorHotels review
« Mr »

very comfortable

Ulfah G. P. Business - 08/10/2019 AccorHotels review
« Nice »

From front line until room service, spa, and food is very nice to me.

Kenny V. Business - 03/10/2019 AccorHotels review
« Good staff service, but need to improve clean liness »

I love the staff and and also the receptionist as they are really friendly and helpful.. The room is quite a disaster, the cleanliness of the Bathroom and bed need to improve..

Eri W. K. Business - 03/10/2019 AccorHotels review
« It was a great experience »

The staff were really nice and polite, the room was comfortable and clean. And the hotel location is just perfect, right in the middle of Surabaya.

Rihi H. W. Solo - 02/10/2019 AccorHotels review
« Excellence service »

Very good services make an enjoy staying.

Ironman Business - 02/10/2019 AccorHotels review
« Can say much about the room, i stay there because i used the meeting room. »

For the meeting room, the two TV monitors is to small, the seminar participants from middle to back row can barely see the presentation we gave. And no hotel's officer standby in case we need anything, we have to run to call for assistance.

Hana Business - 30/09/2019 AccorHotels review
« Good »

It's good to stay at Ibis for a business trip. Because of its location near to my office and all the goods are excellent. The breakfast was good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Hana, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager

I M. S. P. Business - 27/09/2019 AccorHotels review
« Good »

Recommended for 3 stars hotel at Surabaya City, had been delicious meals, good services,clean rooms.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. I Made Sudarmaja P., We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager

Larry W. Families - 26/09/2019 AccorHotels review
« Ibis Bazuki Rahmat »

We often stay at the Ibis when we visit Surabaya. We like the hotel location and as we are Accor members the price is favourable. However having also stayed at another hotel closer to the Tunjungan Mall we find the Ibis somewhat lacking in investment to bring it to a higher level mostly with the room layout. The hotel is very popular and a further expansion of this hotel would be a good investment for Accor

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Larry Withwell, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. Regarding the investment we currently on project to upgrading our facility but it will takes time as there will be many measurement to choose which area that need most in term of upgrade. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager

Muhamad B. Couples - 26/09/2019 AccorHotels review
« Make me happy »

The staff is great and location Only they need to change corridors very dirty carpet

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Muhamad B., We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager

Artha Families - 25/09/2019 AccorHotels review
« I like the design of the room. Especially the bathroom »

The bathroom design is not to small but also not to large. And the room design is kept as minimal as possible, which is for a traveller is comfort the windows placement has a good view. And please keep it up.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Artha, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager

Anna Y. Couples - 25/09/2019 AccorHotels review
« Overall good experience »

The room is very good and tidy. The staff really helpfull. One minor things that i would like to share is about the wifi signal is not really good (slow connection)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Anna Y., We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager

Hery A. Business - 23/09/2019 AccorHotels review
« Good »

Very welcome

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Hery, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager

Andry S. Friends - 23/09/2019 AccorHotels review

Im so satisfice

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Andriy, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager

Damian S. Solo - 23/09/2019 AccorHotels review
« Enjoyed »

Maintain and keep it up!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Damian, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager

Asep R. B. Business - 22/09/2019 AccorHotels review
« Very satisfied »

Clean, tidy with warm hospitality staffs

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Asep Rachmat B., We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager

Ds Business - 20/09/2019 AccorHotels review
« Good room + good location + good hotel »

Good room + good location + good hotel, a lot of food in surrounding.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. DS, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager

Clarisa D. Families - 19/09/2019 AccorHotels review
« Bolster pillow is the best thing we got in this hotel »

Clean room, spacious room, food was okay and my son had a very nice sleep because he had bolster pillow in his arms.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Clarisa D., We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager

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