Hotel - Pullman Zhangjiajie
Pullman Hotel Pullman Hotel

Pullman Zhangjiajie Hotel

4.5/5 962 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • High-speed Internet
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access (Nearby)
    • Reduced mobility facilities (Nearby)
  • Air conditioned
    • Air conditioning
    • Air conditionning with individual remote (Nearby)
    • Air Conditioning
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
  • Reception open 24 hours a day  (Nearby)
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 4PM (Paying)
  • Shoe shine machine
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Massage

Catering

  • Breakfast
  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 6 meeting room(s)
  • Business center with support staff
  • Copy/print service available
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Hotel location

Your meetings and events

Our multi-function meeting spaces range from dedicated boardrooms with city views to a large salon that can be divided into smaller units. Total surface area: 980 sq.m.WiFi, projectors, microphones... We have the latest equipment and facilities for get-togethers of all shapes and sizes.The Event Manager and IT Solutions Manager are here to provide advice and assistance to make your event happen smoothly and memorably.

Pullman Zhangjiajie Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
MEETING ROOM I 100 m2 3 m 80 30 24 54 5
MEETING ROOM II 100 m2 3 m 80 30 24 60 5
MEETING ROOM III 105 m2 3 m 85 35 24 60 5
MEETING ROOM IV 40 m2 3 m 0 22 16 0 0
MEETING ROOM V 35 m2 3 m 0 20 16 0 0
Taihe Banquet Hall 600 m2 4 m 600 230 200 400 380
    • Soundproof areas for greater confort
    • WIFI access
    • High speed transmission line

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 456 rooms

Our restaurants and bars

See all our restaurants
See all our restaurants and bars
4.5/5 AccorHotels Rating 741 reviews

Our guest reviews for
Pullman Zhangjiajie

100% genuine reviews from our guests

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tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 962 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Mark S. Couples - 07/05/2019 AccorHotels certified review
« perfect place close to the national park »

friendly staff, good breakfast, comfortable rooms (only "weird" is the open space between bathroom and bedroom.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark S., We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Dominic Couples - 02/05/2019 AccorHotels certified review
« well located and clean hotel nearby Zhangjiajie National Forest Park »

smooth check-in and check-out clean and comfortable room good location good internet breakfast was a bit messy and quite some dishes were cold already somewhere on internet (no official website) it said there was an indoor swimming pool which wasn't available. a more frequent shuttle service to the park entrance (also back), would be a nice addition Room 2320 needs a slight modification in the shower such that water doesn't stay on the tray for "days".

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dominic S., We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Reda I. Families - 30/04/2019 AccorHotels certified review
« Nice staff and facilities »

I would like to thank you BOB for his warm welcome and professionalism. Working in Airline, I very much appreciated his customer intimacy skills.

Our hotel has responded to the review
Our hotel has responded to the review

Dear reda I., We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Girish K. Families - 25/04/2019 AccorHotels certified review
« A wonderful memory »

Our stay was awesome. It was our first time experience in Pullman hotel and it exceeded our expectations. The Hospitality, Breakfast, Staff and ofcourse the room are excellent. It is well connected to all the tourist spots. And a very special thanks to Bob Naresh who detailed us the facilities, guided us in transportation and all. Would definitely prefer Pullman in our coming trips. —Girish

Our hotel has responded to the review
Our hotel has responded to the review

Dear KRUPAL REDDY G., We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Philip Families - 25/04/2019 AccorHotels certified review
« Excellent hotel in Zhangjiajie »

Very spacious rooms in serene surroundings within the resort. Dining options were good and did not fall sick once.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Philip C., We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Stacey Couples - 23/04/2019 AccorHotels certified review
« OK accommodation but definitely not Pullman standard »

Room was ok, clean Pool wasn’t open No one spoke English in the restaurant, neither did the concierge Hotel needs major upgrades in the common areas and rooms to be Pullman standard Walking distance to Wulingyuan gate for Zhangjiajie National Park which was good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stacey K., Thank you for taking the time to tell us about your experience at the Pullman Zhangjiajie. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Uday J. Families - 14/04/2019 AccorHotels certified review
« Satisfied »

Satisfied as got lot of help from Mr. Bob Naresh, who was one of the reasons we chose this hotel to stay. He helped us in planing for our trip in Zhangjiajie and also with food and other stuffs.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Uday J., We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Terence L. Couples - 05/04/2019 AccorHotels certified review
« Excellent service, comfort, location .... »

Our 3 nights stay was nothing but excellent. Clean rooms, comfortable beds, great service with an extra touch. Great location too and definitely value for money. We will certainly recommend this great hotel to anyone who’s going to tour Zhangjiajie.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Terence Teck Heng L., We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

T.r.kannan Families - 01/04/2019 AccorHotels certified review
« Very happy »

Friendly staff Good morning spread Clean Good English speaking person Location is good

Our hotel has responded to the review
Our hotel has responded to the review

Dear .. H., We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

John S. Couples - 23/03/2019 AccorHotels certified review
« Enjoyable, good service »

Got a spacious room, nice bath tub for a hot soak (got to ask for bath salt, though) and rain shower which made for a really comfortable stay during our recent visit over 3 nites. Good breakfast spread - had hot noodle soup every morning because it was very tasty, probably the best so far as compared to those we had in Sofitel (maybe the dan dan noodle in Sofitel Chengdu was equally good), Pullman, Grand Mercure & Novotel in other parts of China over the past few years. Kudos to the chef! Good location too ... just next to Charming Xiangxi theatre and we could enjoy a leisurely walk back along the Suoxi River after dinner at Xipu dining, shopping & entertainment area. Hotel also provides complimentary shuttle to Tianzi mountain entrance gate which is just 5 mins away.

Our hotel has responded to the review
Our hotel has responded to the review

Dear John Kai Kiat S., We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Kit C. Couples - 15/03/2019 AccorHotels certified review
« Clean room and nice tour services »

We stayed in Pullman Zhangjiajie for five nights. The room is clean and the service is good. There is a counter in the hotel lobby which offers tour services to the national park. We have joined the tour and the guide speaks Chinese during the tour. We are impressed by his service as he is punctual, has good knowledge of Chinese history, flexible and is willing to go extra mile to fetch us to the local restaurants for food.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wai Kit C., We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Lawrence Y. Families - 19/02/2019 AccorHotels certified review
« Felt great upon arrival to the hotel but lacking in not providing any room upgrade for Accor Gold member »

Great especially with the breakfast food that is a wide range selection. Photo are prohibited to be taken at buffet area, it should be acceptable to promote Pullman great breakfast offerings.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lawrence Y., Thank you for taking the time to tell us about your experience at the Pullman Zhangjiajie. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Tyler Solo - 17/02/2019 AccorHotels certified review
« Ideal for western tourists »

Could not speak more highly of Pullman Zhangjiajie. Coming from the U.S., I was very worried about challenges of traveling in China without the assistance of Google, Maps, etc., but the Pullman was honestly a life saver. In particular, Bob Naresh, one of the customer service managers, could not have been more helpful. Him and members of his staff sat down with me and gave me specific, step-by-step directions on what I needed to do. Would have been a much more difficult experience without him. Truly a top notch hotel and one of the best I have stayed at any where in the world. Rooms are extremely spacious and high end. I probably slept in the biggest bed in my entire life. You also cannot beat the location being walking distance to the entrance of the national forest parks. Not having to take a car or taxi in the morning to get to the parks was a true luxury (and I recommend going early to beat the crowds). Nice lobby bar was well to spend a few hours in the afternoon and unwind after the day. A real 5 star experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tyler Christian Z., We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Mia D. Families - 14/01/2019 AccorHotels certified review
« It was okay »

The hotel is located in a perfect location. The room was spacious; however, I found some small bugs in my room and the heater was not working well. The staff is friendly and pretty responsive. It would be much easier for us if the staff could speak better English.

Our hotel has responded to the review
Our hotel has responded to the review

Dear My D., Thank you for taking the time to tell us about your experience at the Pullman Zhangjiajie. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Candy Couples - 04/01/2019 AccorHotels certified review
« a nice stay »

the room is very clean and the staff is very kind. Basically, the stay is very nice. Strongly recommend the restaurant downstairs, it's very delicious. The water in the hotel is very very clean and the kettle as well, which is above my expectation. However the air condition is not good, still feel cold in the room. The bathtub is not very clean. And the phone in our room is broken. I have to go to the bathroom to pick up the phone. Besides of that, the room decoration seems kind of old. oh, I have also to mention they have out-door swimming pool... Can't use it during winter.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yi Z., We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Ann Families - 27/12/2018 AccorHotels certified review
« Friendly, accommodating and clean »

It was easy to check in. Staff were helpful. The only thing that would have made it better would have been a heated pool with winter access.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Satit Families - 14/12/2018 AccorHotels certified review
« Very good experience in Pullman hotel with the great service, superb room quality and worth for money. »

We got the great service for reception staff, the room is extremely perfect. breakfast is good ,price is not expensive, worth for money.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Satit S., We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Josephine O. Couples - 08/12/2018 AccorHotels certified review
« Comfortable stay »

We were happy with the room which was large with an extremely good size super King bed. We had an enjoyable and comfortable stay ans enjoyed the delicious spread at breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear josephine O., We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Ankit S. Families - 07/12/2018 AccorHotels certified review
« Amazing stay due to Mr. Bob Naresh »

The stay was smooth and above our expectation. Everything was to the point. We were relieved that Mr. Bob Naresh was there to help. He helped us in the planning our trip to Zhangjiajie.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ankit S., We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

N. C. Y. Families - 24/11/2018 AccorHotels certified review
« Comfortable and relaxing »

The weather was good. The allocated room is big and spacious. The size of the bed is great for families with kids.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chew Y. Nurdin N., We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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