Hotel - Pullman Zhangjiajie
Pullman Hotel Pullman Hotel

Pullman Zhangjiajie Hotel

4.5/5 1,010 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • High-speed Internet
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access (Nearby)
    • Reduced mobility facilities (Nearby)
  • Air conditioned
    • Air conditioning
    • Air conditionning with individual remote (Nearby)
    • Air Conditioning
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
  • Reception open 24 hours a day  (Nearby)
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 4PM (Paying)
  • Shoe shine machine
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Massage

Catering

  • Breakfast
  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 6 meeting room(s)
  • Business center with support staff
  • Copy/print service available
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Hotel location

Your meetings and events

Our multi-function meeting spaces range from dedicated boardrooms with city views to a large salon that can be divided into smaller units. Total surface area: 980 sq.m.WiFi, projectors, microphones... We have the latest equipment and facilities for get-togethers of all shapes and sizes.The Event Manager and IT Solutions Manager are here to provide advice and assistance to make your event happen smoothly and memorably.

Pullman Zhangjiajie Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
MEETING ROOM V 35 m2 3 m 0 20 16 0 0
MEETING ROOM IV 40 m2 3 m 0 22 16 0 0
MEETING ROOM I 100 m2 3 m 80 30 24 54 5
MEETING ROOM II 100 m2 3 m 80 30 24 60 5
MEETING ROOM III 105 m2 3 m 85 35 24 60 5
Taihe Banquet Hall 600 m2 4 m 600 230 200 400 380
    • Soundproof areas for greater confort
    • WIFI access
    • High speed transmission line

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 456 rooms

Our restaurants and bars

See all our restaurants
See all our restaurants and bars
4.5/5 AccorHotels Rating 756 reviews

Our guest reviews for
Pullman Zhangjiajie

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 1,010 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Nick Families - 12/07/2019 AccorHotels certified review
« Good quality, friendly hotel ideally situated for sightseeing »

We had a pleasant experience. Our room was spacious, quiet and comfortable with good bathroom facilities. The food was of good quality and reasonably priced although we would have welcomed a couple more Western options for our eight-year-old son. Staff went out of their way to be friendly and helpful. The swimming pool was a big hit with the children. The hotel is very close to the major sightseeing attractions. All in all a good choice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nicholasdavid L., We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Anonymous Couples - 12/07/2019 AccorHotels certified review
« Nice hotel »

The hotel was beautiful and the service was excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kaitlin C., We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

N/a Families - 05/07/2019 AccorHotels certified review
« Welcome bar voucher »

It was disappointing that the welcome vouchers are only good for soft drinks or tea. A bottle of ice cold beer would be much more welcoming

Our hotel has responded to the review
Our hotel has responded to the review

Dear Li Y., Thank you for taking the time to tell us about your experience at the Pullman Zhangjiajie. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Jill S. Friends - 28/06/2019 AccorHotels certified review
« Needs improvement »

I booked this hotel because I am an Accor LeClub member. I happened to have a Chinese friend traveling with me. Every employee with the exception of Luc (bellhop) spoke only to my Chinese friend and ignored me completely even though I was paying all the bills. Also, the food was less than appealing. I booked an Executive room but was not told until I arrived that the Executive Lounge was “under renovation” and we would receive the afternoon tea, happy hour and all-day drinks in the front lobby. The breakfast buffet had all oily Chinese options. Usually I can at least find hard boiled eggs, an omelet station or oatmeal, but none of those were on offer here.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jill S., Thank you for taking the time to tell us about your experience at the Pullman Zhangjiajie. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Naga S. R. Solo - 24/06/2019 AccorHotels certified review
« Had an amazing experience »

I liked the hotel and mainly it’s location that it is walkable to the bus station and the National Forest. I would like to give special credit to Bob Naresh who is the Guest Manager for making my stay more pleasant. He guided me on planning my vacation as I was not sure on how to navigate there. Overall, 5 star rating

Our hotel has responded to the review
Our hotel has responded to the review

Dear Naga Sachin R., We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Qi Couples - 22/05/2019 AccorHotels certified review
« Mrs »

Great service, wonderful location

Our hotel has responded to the review
Our hotel has responded to the review

Dear Qi W., We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Family - 22/05/2019 TripAdvisor review
« Please install safety lock on the doors »

Pros: - Staff were all very courteous from the driver who picked us up, check in staff, cleaning ladies, restaurant waiters, chef, etc even if they speak limited English or no English at all. - Rooms are nice and clean. - Location is very close to Zhangjianie National Park. Cons: - Please install safety locks in room 3652 like a chain bar guard, swing bar door guards that cannot be accessible from outside. I am always worried that anybody with an access card can just go into our room anytime. I think there was one installed before and was removed because there were some markings on the door. - please install bidet in your toilets too.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for taking the time to tell us about your experience at the Pullman Zhangjiajie. I am sorry that some your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Dale &. B. Couples - 20/05/2019 AccorHotels certified review
« Dale & B. »

The Pullman hotel is a great hotel wonderfully situated near the attractions of Zhangjiajie National Park. It has Great food and a building architecture that is in harmony with its surroundings. But what makes the hotel grand is its staff ,especially Bob Naresh. His attention to detail professionalism, and superb manner make the Pullman hotel THE destination for visitors to Zhangjiajie. Thanks again, Bob

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dale H., We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Aeron Friends - 18/05/2019 AccorHotels certified review
« Good hotel »

Was a great place to stay, except the breakfast could be much better.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wei Chuan Aeron Y., We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Andrew Families - 18/05/2019 AccorHotels certified review
« Great hard product let down by staff lack of attention to detail »

The room and common areas were well appointed, though the shower design tends to leak water into the room. Overall a very good room though. Staff lacked however. At check in had to prove to staff I had concierge lounge access, which is still not availiable. Given a letter of alternative arrangements, and repeatedly through the stay had to explain and prove to the staff to get the benefits promised - VERY frustrating. 'Prawn cocktail' was a joke - a solitary prawn in a glass with lettuce and no sauce. One day it took 45 minutes to cook 6 'onion rings', though they seemed to be chicken rather than onion which could have been an issue had we been vegetarians. Ran out of cola on our first day and not replenished during our stay despite cola being a very commonly found item costing very little to buy in regular shops. Staff at the restaurant deceptively won't tell you about the a la carte menu unless you heavily push them as they try to push the buffet. Staff abandoned the bar at times, missing out on sales from customers who approached the empty bar and left. Housekeeping had varied standards, dressing the room slightly differently each day. Overall a disappointing experience let down exclusively through the poor staff training - a manager from the Pullman at major cities like New York or London would have likely been horrified at some of the basic errors we encountered, and the building itself is of a great standard.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew J., Thank you for taking the time to tell us about your experience at the Pullman Zhangjiajie. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Mark S. Couples - 07/05/2019 AccorHotels certified review
« perfect place close to the national park »

friendly staff, good breakfast, comfortable rooms (only "weird" is the open space between bathroom and bedroom.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark S., We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Dominic Couples - 02/05/2019 AccorHotels certified review
« well located and clean hotel nearby Zhangjiajie National Forest Park »

smooth check-in and check-out clean and comfortable room good location good internet breakfast was a bit messy and quite some dishes were cold already somewhere on internet (no official website) it said there was an indoor swimming pool which wasn't available. a more frequent shuttle service to the park entrance (also back), would be a nice addition Room 2320 needs a slight modification in the shower such that water doesn't stay on the tray for "days".

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dominic S., We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Reda I. Families - 30/04/2019 AccorHotels certified review
« Nice staff and facilities »

I would like to thank you BOB for his warm welcome and professionalism. Working in Airline, I very much appreciated his customer intimacy skills.

Our hotel has responded to the review
Our hotel has responded to the review

Dear reda I., We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Girish K. Families - 25/04/2019 AccorHotels certified review
« A wonderful memory »

Our stay was awesome. It was our first time experience in Pullman hotel and it exceeded our expectations. The Hospitality, Breakfast, Staff and ofcourse the room are excellent. It is well connected to all the tourist spots. And a very special thanks to Bob Naresh who detailed us the facilities, guided us in transportation and all. Would definitely prefer Pullman in our coming trips. —Girish

Our hotel has responded to the review
Our hotel has responded to the review

Dear KRUPAL REDDY G., We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Philip Families - 25/04/2019 AccorHotels certified review
« Excellent hotel in Zhangjiajie »

Very spacious rooms in serene surroundings within the resort. Dining options were good and did not fall sick once.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Philip C., We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Stacey Couples - 23/04/2019 AccorHotels certified review
« OK accommodation but definitely not Pullman standard »

Room was ok, clean Pool wasn’t open No one spoke English in the restaurant, neither did the concierge Hotel needs major upgrades in the common areas and rooms to be Pullman standard Walking distance to Wulingyuan gate for Zhangjiajie National Park which was good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stacey K., Thank you for taking the time to tell us about your experience at the Pullman Zhangjiajie. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Uday J. Families - 14/04/2019 AccorHotels certified review
« Satisfied »

Satisfied as got lot of help from Mr. Bob Naresh, who was one of the reasons we chose this hotel to stay. He helped us in planing for our trip in Zhangjiajie and also with food and other stuffs.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Uday J., We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Terence L. Couples - 05/04/2019 AccorHotels certified review
« Excellent service, comfort, location .... »

Our 3 nights stay was nothing but excellent. Clean rooms, comfortable beds, great service with an extra touch. Great location too and definitely value for money. We will certainly recommend this great hotel to anyone who’s going to tour Zhangjiajie.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Terence Teck Heng L., We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

T.r.kannan Families - 01/04/2019 AccorHotels certified review
« Very happy »

Friendly staff Good morning spread Clean Good English speaking person Location is good

Our hotel has responded to the review
Our hotel has responded to the review

Dear .. H., We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

John S. Couples - 23/03/2019 AccorHotels certified review
« Enjoyable, good service »

Got a spacious room, nice bath tub for a hot soak (got to ask for bath salt, though) and rain shower which made for a really comfortable stay during our recent visit over 3 nites. Good breakfast spread - had hot noodle soup every morning because it was very tasty, probably the best so far as compared to those we had in Sofitel (maybe the dan dan noodle in Sofitel Chengdu was equally good), Pullman, Grand Mercure & Novotel in other parts of China over the past few years. Kudos to the chef! Good location too ... just next to Charming Xiangxi theatre and we could enjoy a leisurely walk back along the Suoxi River after dinner at Xipu dining, shopping & entertainment area. Hotel also provides complimentary shuttle to Tianzi mountain entrance gate which is just 5 mins away.

Our hotel has responded to the review
Our hotel has responded to the review

Dear John Kai Kiat S., We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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