Hotel - Pullman Zhangjiajie
Pullman Hotel Pullman Hotel

Pullman Zhangjiajie Hotel

4.5/5 837 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • High-speed Internet
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access (Nearby)
    • Reduced mobility facilities (Nearby)
  • Air conditioned
    • Air conditioning
    • Air conditionning with individual remote (Nearby)
    • Air Conditioning
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
  • Reception open 24 hours a day  (Nearby)
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 4PM (Paying)
  • Shoe shine machine
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Hammam
    • Massage (Paying)

Catering

  • Breakfast
  • 3 restaurant(s)
  • 3 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 6 meeting room(s)
  • Business center with support staff
  • Copy/print service available
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Hotel location

Your meetings and events

Our multi-function meeting spaces range from dedicated boardrooms with city views to a large salon that can be divided into smaller units. Total surface area: 980 sq.m.WiFi, projectors, microphones... We have the latest equipment and facilities for get-togethers of all shapes and sizes.The Event Manager and IT Solutions Manager are here to provide advice and assistance to make your event happen smoothly and memorably.

Pullman Zhangjiajie Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
BANQUET HALL 600 m2 4.2 m 500 150 200 350 380
MEETING ROOM I 100 m2 3 m 80 30 24 60 0
MEETING ROOM II 100 m2 3.2 m 80 30 24 60 0
MEETING ROOM III 105 m2 3.2 m 85 35 24 60 0
MEETING ROOM IV 45 m2 3.2 m 0 0 16 0 0
MEETING ROOM V 45 m2 3.2 m 40 18 16 18 0
    • Soundproof areas for greater confort
    • An extensive array of audio, video and projection equipment
    • WIFI access
    • High speed transmission line

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 456 rooms
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Safe deposit box
    • Free in-room mineral water
    • Opening windows
    • Remote control TV
    • Wide working desk
    • Telephone in bathroom
    • Baby bed
    • Air conditionning with individual remote
    • Satellite and Cable Television offering a wide range of channels
    • Telephone
    • High speed transmission line
    • Iron in room
    • RJ 45 outlet
    • Minibar
    • Nespresso experience offered
    • Shower
    • Bathtub
    • Separate toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

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See all our restaurants and bars
4.4/5 AccorHotels Rating 594 reviews

Our guest reviews for Pullman Zhangjiajie

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 837 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
R. F. S. Families - 14/09/2018 AccorHotels certified review
« Mr »

The hotel room was spacious, clean, comfortable, well decorated. We found the glass walled bathroom eccentric but not really a problem. Breakfast was very good apart from the coffee. As I am intolerant to cow's milk, I have to have soya milk. This was available, but I failed to get a pleasant coffee by mixing black coffee, hot water and soya milk. Staff were pleasant and helpful. The Indian manager at checkout was a little too "we hope you had a good stay, please come again".

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sylvia Croxall R., We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Jagruti A. Couples - 09/09/2018 AccorHotels certified review
« One of the best propety in town. »

I am in hospitality business too and I owned property in US. When I booked I was not sure about this property. When I checked in then I realize the quality and cleanliness. Huge breakfast and being vegetarian lots of option. But most I impressed the BOB NARESH. He is Gem in whole team. So personalize and he planed everything for me. I got new friend.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jagruti A., We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Anonymous Couples - 09/09/2018 AccorHotels certified review
« Really enjoyed our stay! »

We really enjoyed our stay at your hotel, the room was great, the breakfast and restaurants were great, as was the location. Bob naresh at the front desk was a real help with everything, always there and smiling! The tourist info centre helped us buy trips to various scenic spots, basically everyone was really helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Richard Charles K., We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

J. Families - 03/09/2018 AccorHotels certified review
« Great stay »

I stayed in this hotel twice already. Its nice. Receptionist is friendly as well.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sisca J., We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

John M. Couples - 30/08/2018 AccorHotels certified review
« Very enjoyable »

Bob, on the front desk was excellent, he went over and above, even giving his time after hours, for this I was most great full. He helped us with everything, it is shame there are not more thoughtful people in the world like him. All other staff were friendly but communication was difficult.

Our hotel has responded to the review
Our hotel has responded to the review

Dear John m., We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Anonymous Families - 10/08/2018 AccorHotels certified review
« nice facilities and rooms, but some short-comings to meet the standard »

Very satisfied with the rooms - our kids loved the decorated parent-child room. Only improvement would be to offer also connecting rooms (we have 3 kids...). The pool area is very nice - but the mandatory swimming cap is a bit ridiculous. The food at the restaurants and room-service was good. However we were very disappointed with the cocktails at the bar: tasteless but expensive Mojitos and helpless staff. The staff at reception was very kind and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cornelia P., We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Joyce L. Families - 26/07/2018 AccorHotels certified review
« Food is not good. »

Acceptable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hsuehmei L., Thank you for taking the time to tell us about your experience at the Pullman Zhangjiajie. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Dr. Z. A. Families - 25/07/2018 AccorHotels certified review
« We had a great time especially because of the wonderful hospitality and assistance we received from Bob, who asked every day how we feel and how he can help us in planning the trip for the next day. »

In general we had a very good experience during our stay in the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ziv A., We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

孙. Families - 22/07/2018 AccorHotels certified review
« Very good »

Your hotel has very beautiful swimming pool and gardens. The rooms are also very comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yun L., We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Una Couples - 16/07/2018 AccorHotels certified review
« Wonderful stay in Pullman Zhangjiajie »

Concierge impressed me and my husband, they are very polite and focused on the guests. They care about the guests. Also, the staffs of fitness center are very nice, care about our safety while we swim. The last is one morning chef, when we entered in the restaurant to have breakfast, he had eye contact with us and said “good morning” to us, even introduced the breakfast to us, which is very professional. However, the reception was not good as others. After we checked in, they just did their job and let us standing there, no presentation, luckily, the concierge came to us and showed us the way to the room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear You L., We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Ileana Families - 10/07/2018 AccorHotels certified review
« Great location. Excellent service! »

Room is big and clean. Restaurants options are very good and very flexible.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ileana L., We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Yifat M. Families - 09/07/2018 AccorHotels certified review
« it was a perfect holiday »

The hotel is very pampering. The large rooms are spacious and clean. The food is varied and fresh. The pool is beautiful clean and well cared for. The service of the hotel staff is very courteous and welcoming especially Bob and Clark.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yifat M., We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Yvonne W. Friends - 25/06/2018 AccorHotels certified review
« good experience »

Instinctive set up at smoking corner and ladies need in need period. I also enjoy the Chinese food although it does not have a Chinese restaurant ambience. Staffs are friendly. Good spread of varieties but need to improve on food quality at buffet breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yvonne W., We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Ag Families - 30/05/2018 AccorHotels certified review
« Best in zhangjiajie but not yet international 5 stars »

Just ok hotel but definitely one the best in the area, short drive/walk to the park with well intentioned staff but not a 5 star hotel by international standards Pros. *Proximity to the Wulingyuan geological formations which is spectacular (but bring noise reducing headphones & prepare to deal with unruly crowds & mayhem, we recorded a yelling match between two ladies on our first bus ride) *decent room & toiletries *We had a nice dinner at the Chinese restaurant, the minimum charge for a private room is very reasonable plus they gave my mom a bowl of longevity noodles for her birthday (a sweet gesture) *I appreciated finding about my sister’s flight cancellation via the hotel’s email so I had time to find alternative flights ( since the hotel driver was picking her up) *everything is cheap here (except alcohol) Cons: *all kinds of service issues. Ie my sister ordered room service, the attendant dropped the congee spoon on the floor and ... immediately placed it back on her tray Our last dinner: we order room service, the dishes of Chinese vegetables and 1 dish of fish arrived, but no plates or bowls were provided to us. We ended up using the coffee cup saucers *asked the waitress at the Chinese restaurant in our private room not to discuss prices in front of my mom, she asked me 5 minutes later right in front of mom to order more dishes, as I had not yet reached my minimum spending amount. I ordered birthday cake as a surprise, she asked me in front of mom when we wanted the cake ... *the 4 of us arrived here on two different flights, even with an one month advance notice when I asked the hotel for 2 car pickup, they said they only had one car available ( so I had to find a travel agent to arrange the second car for us... didn’t want to take a cab at 1 am in the morning) *if you think they care: read their response to tripadvisor reviews, it is all cut and paste, responses are not personalized *room: mom had issues with her sink and toilet flush and told the staff repeatedly but to no avail...! There is also nothing in the minibar. It is completely empty. *breakfast: lots of selection but little service ie you have to find your own cutlery, we ended up ordering room service the second day and skipped on the 3rd

Our hotel has responded to the review
Our hotel has responded to the review

Dear Agnes K., We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Raz Families - 17/05/2018 AccorHotels certified review
« Exceptional! »

Me and my brother recently stayed at Pullman Zhangjiajie and we really enjoyed our stay. Despite some bad review on trip advisor I booked it anyway, and it was the best decision. Room was spacious, clean and well facilitated. We got a nice welcome even though we reached the hotel at midnight. Although there was a lot of choice during breakfast it could be worked on.... egg omelette was being cooked but no separate cooking area for non-meat eaters to avoid contamination. I explained this to the cook but she didn’t understand English, a chef overheard and went the extra mile to make me some fried eggs in the back kitchen, I was quickly won over. However I hope you will take into consideration vegetarian eaters as well in the future. Great location , it was close to the National Forest. Concierge were helpful, I'm glad that they spoke English. Although on one occasion the Taxi (with no meter) they called charged me three times more in comparison to the return fare back to the hotel. It would be nice to have an estimate price list based on where we were going in the area so we were not over paying. We learnt from this and thus ensured to query the cost beforehand with Concierge. Thank you once again

Our hotel has responded to the review
Our hotel has responded to the review

Dear Abdul V., We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

C. Families - 14/05/2018 AccorHotels certified review
« Average »

Under expectations. The hotel was good, the rooms clear and the very Chinese I’m platinum member but I didn’t enjoy any special attention - no welcome - no upgrade - no welcome drink

Our hotel has responded to the review
Our hotel has responded to the review

Dear Frederic C., Thank you for taking the time to tell us about your experience at the Pullman Zhangjiajie. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Jude N. Couples - 06/05/2018 AccorHotels certified review
« Friendly atmosphere; Incredible Chinese Restaurant with fantastic cuisine »

Friendly and helpful staff. Clark, the front desk manager was extremely helpful. He went out all his way to help us during our stay. He speaks very good English, He troubleshoot for us when ever we encountered problems.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Josephine N., We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Rogerio S. Families - 03/05/2018 AccorHotels certified review
« Below expected »

Unfortunately it was different for other experiences that I had in other Hotels of Accor net , the beverage that was gave to a member just can a soft drink (not alcool), the swimming pool is not opened ( due to winter season) but the period was in spring weather , we brought with us swimming clothes, I have a son of 9 years old, please imagine his frustation , others recreation are payed , my friends and my family payed for a service that can't use , so I am really total disapointed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rogerio S., Thank you for taking the time to tell us about your experience at the Pullman Zhangjiajie. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Xyh Couples - 24/04/2018 AccorHotels certified review
« Enjoyable stay in Zhangjiajie Pullman »

High recognition of loyalty membership by hotel staff. Proactively contact for preference and arrange the early check in upon most possiblity. Well maintained facility and always warm friendly welcome from each staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ying X., We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Cynthia V. Couples - 18/04/2018 AccorHotels certified review
« Ms cynthia V. »

Had a great comfortable stay at your hotel last week. Staff at breakfast was kind and very accommodating along with housekeeping lady that had tended to us when we ran out of some necessities. I do want to make mention to a member of your staff who added great value and experience on our trip! His name is Mark, I believe who worked evenings as bellboy was very knowledgeable about the zhangjiajie area and tourism. He helped us plan a two day itinerary and helped book taxis for us to get to glass bridge and the rail station after check out. We truly appreciate Marks help and added value on our trip! Your staff does go above and beyond to satisfy its guests. Food at breakfast was fresh and delicious. Staff very attentive on cleaniness and check in and check out process was seamless. Will recommend Pullman to others if they ever visit the area! :)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cynthia V., We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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