Hotel - Mercure Lille Roubaix Grand Hotel Hotel
Mercure Hotel Mercure Hotel

Mercure Lille Roubaix Grand Hotel Hotel

4.0/5 398 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Public indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • French
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing

Leisure and activities

  • Fitness centre
  • Well-being
    • Hammam
    • Sauna
  • Babysitting on request

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Cold snacks

Business services

  • 2 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

ADECCO0.2 km / 0.12 mi BNP PARIBAS0.5 km / 0.31 mi CYLANDE0.5 km / 0.31 mi DUC FRERES NORD4 km / 2.49 mi FINAREF SA0.4 km / 0.25 mi OKAIDI/ IPGROUP3 km / 1.86 mi STANDARD INDUSTRIE1.7 km / 1.06 mi WEVISTA3 km / 1.86 mi
ADIA0.6 km / 0.37 mi CAMPUS EDHEC3 km / 1.86 mi DAMARTEX0.6 km / 0.37 mi ETO0.2 km / 0.12 mi MAIL ORDER FACTORY1.1 km / 0.68 mi REDCATS0.5 km / 0.31 mi SWISSLIFE1.3 km / 0.81 mi

Your meetings and events

The Mercure Lille Roubaix Grand Hotel offers two meeting rooms, with its main room (1615 sq. ft/150 m²) enjoying natural light, and can host up to 170 people for cocktails. Air conditioning and audio-visual equipment are also available.

Mercure Lille Roubaix Grand Hotel Hotel Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
LA PISCINE 60 m2 3 m 0 0 20 0 0
LE COLISEE 150 m2 7 m 120 40 120 90 100
    • Audio and video equipment
    • WIFI access
    • Airconditioned meeting room
    • High speed transmission line
    • Video equipment
    • Overhead projector
    • Conference hotel

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

The rooms are lovingly decorated in a mix of warm tones with a modern twist and are equipped with LCD screens, cable TV, Wi-Fi access and bathtub or rain shower.Family Suites include a sofa bed and are more spacious offering enough room for a family of four (including two children under 16 years of age).

  • 88 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Bouquet with TV Canal+ and Canalsat
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • Automatic temperature control
    • Telephone
    • Baby bed
    • High speed transmission line
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

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4.1/5 AccorHotels Rating 1,344 reviews

Our guest reviews for
Mercure Lille Roubaix Grand Hotel Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 398 reviews
Marcal B. Business - 29/06/2019 AccorHotels review
« Nice hotel »

the hotels was ok, but I forgot a shaving electrical machine and i sent an emai to task of you can sent it back, but get any answer

Our hotel has responded to the review
Our hotel has responded to the review

Dear MrBARGALLO ALABART, Thank you for taking the time to tell us about your experience at the Mercure Lille Roubaix - Grand Hôtel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I personally had a look to check with the houskeeper if she found your electrical shaver but apperently nothing was found. I will investigate again and revert to you if you find something tomorrow. Sincerely, Claire ZODO Directrice / Hotel Manager

Df Business - 13/06/2019 AccorHotels review
« Best in Roubaix »

Sink didn't work and was fixed within a day. Third stay with mechanical issues. Breakfast is not good quality. Despite these issues, the hotel is the best in Roubaix. And the staff is very nice.

Andy C. Friends - 07/05/2019 AccorHotels review
« Nice hotel but disappointing that Uber Eats was the only way to get a meal »

We arrived at 8pm after a day’s cycling de were looking forward to a nice meal - but the restaurant was closed and only cheese boards available on room service. The staff were very good in directing us to Uber Eats to get a meal delivered to the bar but for we did expect something better of this kind of hotel

Df Business - 03/04/2019 AccorHotels review
« Room not maintained »

Tiny room that is not maintained. The Heat control did not work -- the LCD display was fixed white with no information displayed and no ability to control from the buttons. The sink did not drain water -- I went under the sink and released a stuck drain adjuster. I made my reservation online after contacting the hotel and being told there were no rooms available. I recontacted the hotel and they could see my reservation but could not book the room themselves. It's possible that this room is not normally used because of it's condition and I was lucky to get a room at all. Versus not having a room, I was satisfied with having stayed here.

Roberto Business - 13/03/2019 AccorHotels review
« Simply Roubaix »

Great welcoming service at reception, but highly disappointing experience in terms of room comfort as it was excruciatingly warm, at 20C. The gym is tremendously disappointing as there was a rowing machine and an unstable nordic walking machine. One set of dumbels with 8kg of weights, overall poor quality. The service at dinner and breakfast were first class. I would probably stay in Lille next time.

Anonymous Business - 22/02/2019 AccorHotels review

the hotel doesn’t not deserve the four stars. The beds are inconfortable. The breakfast is poor.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr A., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Lille Roubaix Grand Hôtel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. The breakfast is a Mercure standard and we duly noted your remarks on that. We will inform the Accor group in order to improve the quality of breakfast at Mercure. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Claire ZODO Directrice / Hotel Manager

Business - 27/01/2019 TripAdvisor review
« Not geared for Businees men/woman »

Lack ok Irons, so if you like the wrinkle look then ya sure...good location, close to Gare de Roubaix, very friendly barman, not so friendly front desk clerk. Breakfast lady seemed miserable...no ‘gillet jaunes’Merci quand meme....

Anonymous Business - 26/01/2019 AccorHotels review
« Very average »

No iron available my first day, i called eqrly the 2nd day and again they said they disnt have any Not sure you are really set up to cater to customers travelling for business Finally front desk was able to locate one for me... I found the waitress at the breakfast was rude as well, not convinced she is ‘happy’ working there

Anonymous Families - 02/11/2018 AccorHotels review
« Congenial and helpful staff »

I returned after having spent 3 weeks there in August. It was wonderful to be greeted by the staff as a returnee.

Anonymous Families - 23/10/2018 AccorHotels review
« Average »

Rooms are ok, furniture a little dated and tired. Shower not particularly clean previous guests hair left on the tiles. We stayed a Saturday and Sunday evening, the hotel restaurant was open neither evening. It should be listed somewhere obvious to guests on booking that this is the case.

Fernanda Business - 11/10/2018 AccorHotels review
« Adorei »

Perfect.

Karl A. M. Couples - 06/09/2018 AccorHotels review
« Grand art deco hotel »

Within minutes of metro and subway. Short ride into lille so a good option. Rooms clean large. Beds comfortable decent rain shower. Its the little things. Night staff found me 4 safety pins for my running number for the semi marathon in lille insignificant to most. Meant a lot for me. Then the bar staff beer and wine not to my liking. Not a problem pick something else at no extra charge. I dont know the locality very well. But impressions were not many cosy places to drink. Maybe if the bar was candlelit just my wife's thought. Overall more than happy

David C. Couples - 05/09/2018 AccorHotels review
« Nice clean friendly hotel »

Nice clean and friendly hotel staff very helpful good breakfast nothing was a trouble for them. My car was to big for the garage so they let me park in front of hotel for 3days. Would use again.

Lssims Families - 28/08/2018 AccorHotels review
« The staff was extremely professional and helpful to me »

I was booked into the Mercure in Roubaix to deal with a family situation. Despite the fact it was August and France literally shuts down the staff was extremely responsive and helpful to me in navigating the situation.

A. Business - 27/08/2018 AccorHotels review
« Not as should expected »

The staff were super nice and helpful But the room was not clean, track of hair everywhere on bed toilet and bathtub. The toilet seat flash was broken, the shower gel was empty...

Anonymous Business - 22/08/2018 AccorHotels review
« Hotel maintenance and general conditions, painting cleanliness low level »

Service fine

peterfU168AF Couples - 22/08/2018 TripAdvisor review
« not according to my loyalty status »

Last year we were at this hotel and all was fine and according to my loyalty status, pity this year nothing was according to my loyalty status. My wife didn't feel welcomed and the late check-out was spoiled by the maiden wanting to clean the room although the not disturb card was hanging outside. The hotel is an older hotel but they try to keep it in a good shape and they reasonable get it done. The service on the other hand deteriorated a lot. We are not sure if we will visit this hotel in the future.

Fidaa.k Families - 16/08/2018 AccorHotels review
« Disappointing »

We booked a privelage room and when we asked why there wasnt a bed for our little boy the receptionist told us to make the sofa bed ourselves. There was a nespresso machine but it was broken. The toilet paper was such a low quality that we went and bought our own. The parking was closed for works and the restaurant was closed because its SUNDAY!! She recommemded a restaurant to us :FLAMKOUCH which is Ibis. The food was horrible and we were charged twice as the waitress made a mistake explaining their concept!!! At checkin the staff member did not tell us any information about checkin out, breakfast , fire assembly, etc .... There was a noise in the room coming every 5 minutes so I did not manage to sleep. The only good thing was breakfast. Not worth the trip or the money paid. Wont be using again .

Bianca Families - 09/07/2018 AccorHotels review
« Elegant hotel, nice room »

An elegant hotel, with a Belle epoque personality. We had a spacious family room, with all the necessary facilities plus nice extras. Parking free of charge on the street during the night.

Anonymous Solo - 07/07/2018 AccorHotels review
« Pas terrible »

.......

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