Hotel - Mercure Hotel Chateau Berlin am Kurfuerstendamm
Mercure Hotel Mercure Hotel

Mercure Hotel Chateau Berlin am Kurfuerstendamm

3.5/5 607 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
  • Public outdoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • BERLIN TEGEL
  • Languages spoken at the hotel
    • German
    • English
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Concierge

Leisure and activities

  • Babysitting on request
  • Boat excursions
  • Bicycles rental  (Nearby)

Catering

  • Breakfast
  • Room service
    • Opening hours : Week 06:30-10:30
    • Opening hours : Week-end 06:30-11:00

Business services

  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

AXEL SPRINGER AG5 km / 3.11 mi BOMBARDIER10 km / 6.21 mi DEUTSCHE BAHN AG5 km / 3.11 mi DEUTSCHE TELEKOM AG5 km / 3.11 mi MERCEDES BENZ3 km / 1.86 mi
BAYER SCHERING7 km / 4.35 mi CHARITE BERLIN5 km / 3.11 mi DEUTSCHE BANK AG5 km / 3.11 mi KPMG5 km / 3.11 mi SIEMENS AG10 km / 6.21 mi

Congress centre

ICC5 km / 3.11 mi

Our rooms

At the 4-star Mercure Hotel Chateau Berlin you can choose between a Standard or Superior Room with a double bed, or a luxuriously furnished Privilege Room with a double bed and sofa. We provide an iron and ironing board in every roomIron with ironing board. All 72 rooms are air-conditioned and come with free Wi-Fi. One child aged up to 12 can stay in their parents' room free of charge. Your pet is also welcome (for a charge of EUR 8 per night).

  • 72 rooms
  • 68 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 18 family rooms
  • 8 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • Minibar
    • Coffee/tea making facilities
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings
4.3/5 AccorHotels Rating 57 reviews

Our guest reviews for
Mercure Hotel Chateau Berlin am Kurfuerstendamm

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 607 reviews
Family - 05/07/2019 TripAdvisor review
« Nice & easy access »

Great location & easy access to transportation, restaurant & supermarket. Close to Zoo & shopping centers. Definitely ideal neighborhood for any tourist type. No doubt to come back & recommend it to friends.

Our hotel has responded to the review
Our hotel has responded to the review

We are truly happy to hear about your pleasant experience as we target to meet the highest customer satisfaction standards. Therefore we frankly thank you for your feedback and your observations as a basis for us to continuous improvement. Once again, we thank you for staying with us and we would be very happy about welcoming you again, giving us another opportunity to serve you even better.

Nicole N. Families - 02/06/2019 AccorHotels review
« very pleasant stay »

We were extremely satisfied with our stay. The service was extraordinary good, friendly and accommodating. We will definitely come again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nicole N., we very much appreciate your comments regarding your stay at the Mercure Hotel Chateau Berlin am Kurfuerstendamm. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Anonymous Families - 21/05/2019 AccorHotels review
« The care and consideration we received from the staff was exemplary »

Everything was excellent except for one set of guests who were not considerate of others during the night (very loud).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.M., we very much appreciate your comments regarding your stay at the Mercure Hotel Chateau Berlin am Kurfuerstendamm. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Colly K. A. Business - 22/04/2019 AccorHotels review
« Amazing place »

What a pleasant hotel, friendly staff , all ready to assist in anyway! The location of the hotel is a jewel! You can get to alls places as the public transport are at your feet! Despite its central location and buzz it’s not very noisy! Would recommend to all!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Scholla G. B., we very much appreciate your comments regarding your stay at the Mercure Hotel Chateau Berlin am Kurfuerstendamm. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Anonymous Solo - 18/04/2019 AccorHotels review

The rooms and especially bathrooms are in a very bad condition. When I usually need 2 minutes to dry my hair, with the blowdryer in my room I needed 15 minutes. There was black mold in the shower and even though I am a platinum member, I neither received an upgrade, nor was my room located on higher floor as in my preferences requested. Also I prefer one bed (queen or king) but was provided only with two single beds next to each other. It was very uncomfortable to sleep. At check-out, the employee was not interested in my comments / complaints and did not offer me any compensation or discount.

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrter Herr W., wir danken Ihnen vielmals, dass Sie sich nach Ihrem Aufenthalt im Mercure Hotel Chateau Berlin am Kurfuerstendamm die Zeit genommen haben, uns zu schreiben, und bedauern zutiefst, dass die erbrachten Serviceleistungen Ihren Erwartungen nicht so ganz entsprochen haben. Für die entstandenen Unannehmlichkeiten bitten wir Sie vielmals um Entschuldigung. Die Hotels der Marke Mercure setzen alles daran, um Ihnen bei jedem Ihrer Aufenthalte eine optimale Servicequalität anzubieten. Ihre Meinung ist für uns daher von größtem Interesse. Darüber hinaus dürfen wir Ihnen versichern, dass die notwendigen Maßnahmen ergriffen werden, um die Qualität der benannten Serviceleistungen nachhaltig zu verbessern. Haben Sie nochmals vielen Dank für Ihre Anmerkungen. Wir hoffen, Ihr Vertrauen bei einer Ihrer nächsten Übernachtungen wiederzugewinnen, und würden uns freuen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen

Erol T. Business - 10/03/2019 AccorHotels review

There was a great hospitality and helpfull reception.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.T., we very much appreciate your comments regarding your stay at the Mercure Hotel Chateau Berlin am Kurfuerstendamm. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Milan Friends - 02/01/2019 AccorHotels review
« Great room, poor wifi. »

Stuff was ok. Great and clean room. Very bad wifi in the room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Milan A., we very much appreciate your comments regarding your stay at the Mercure Hotel Chateau Berlin am Kurfuerstendamm. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Camper60056744924 Business - 11/12/2018 TripAdvisor review
« not well maintained hotel but good location »

furniture are beat up and not functional. Room decoration and bathroom were completly obsolete. WIFI was not working (to far from wifi source). There was a terrible smell in the hotel, specially at the restaurant level. No meeting room. Staff was somehow useful. I would not recommend.

Our hotel has responded to the review
Our hotel has responded to the review

We are truly sorry to hear about your unpleasant experience as we target to meet the highest customer satisfaction standards. Therefore we frankly thank you for your feedback and your observations as a basis for us to continuous improvement. Once again, we thank you for staying with us and we would be very happy about welcoming you again, giving us another opportunity to serve you better.

Andrzej S Couples - 08/11/2018 TripAdvisor review
« Central location »

It's an average hotel with a great location. I expected more from a Mercure hotel though, it was more like an older Ibis. I booked a room with a double bed but got one with two twin beds pushed together, so it was disappointing and uncomfortable for us.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you very much for your feedback - we are sorry not to have met all of your expectations. We would be very happy if we could welcome you again, giving us a second chance to serve you better next time.

CC092018 Solo travel - 29/09/2018 TripAdvisor review
« Thin Walls »

Beware, the wall between two rooms are so thin. My neighbors return to the hotel around 12:00 midnight and decided to have a bath, the running water from the bathroom can be heard throughout. The room door slammed very loudly.

Our hotel has responded to the review
Our hotel has responded to the review

We are truly sorry to hear about your unpleasant experience as we target to meet the highest customer satisfaction standards. We would be very happy about welcoming you again, giving us another opportunity to serve you better next time.

Anonymous Couples - 10/09/2018 AccorHotels review
« enjoyed the hotel--will definitely recommend it to friends »

The hotel provided exactly what we needed--a good price , in a good location, a GREAT breakfast to start each day. Staff were helpful. When I needed to make a phone call to a tour agency,in German (which I don't speak), they called for me.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Barry & Irit S., we very much appreciate your comments regarding your stay at the Mercure Hotel Chateau Berlin am Kurfuerstendamm. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Your Hotel Team

Couples - 14/06/2018 TripAdvisor review
« Good location, bad hotel. »

Close to shops and restaurants. Room was a good size but hot, AC was not strong enough to cool room at all. When my wife asked the front desk about wi fi issues, weak and constantly requiring you to sign in, she was told rudely that that is the way it is. Talked to the front desk about issues at checkout, staff just shrugged...I guess that this is the way it is, at this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

We are truly sorry to hear about your unpleasant experience as we target to meet the highest customer satisfaction standards. Therefore we frankly thank you for your feedback and your observations as a basis for us to continuous improvement.

urip0906 Friends getaway - 06/01/2018 TripAdvisor review
« Great location, nice staff but...that's about it! »

Hotel needs an urgent renovation especially in the rooms. The lobby looks run down, a good paint job is in order....glasses in the room toilet weren't cleaned, furniture is very old, beds were just terrible as was the size of the room. Breakfast was good and the location of the hotel is excellent

Couples - 03/01/2018 TripAdvisor review
« The worst 4star hotel ever stayed in EU. »

The room insulation is abesent.. You can hear all neighboors whatever they say. The rooms were cold. The room service left all day the window open during end Dec 2017 with zero-sub zero ambient temperature!!!!!! The room temperature could not be restored even with full heating by central air conditioning. Reception said that they did not have any electric radiators to assist us. We left immediately for other hotel!!

Couples - 15/11/2017 TripAdvisor review
« Excellent location - but ‘privilege’ room needs refurbishment »

We arrived after midnight and had a friendly and helpful reception. The room is very spacious, but needs some serious refurbishment. The carpet was not clean, the sofa had a huge burn mark and the windows neither insulate nor keep the noise at an acceptable level, made worse by two fanlights that could not be shut and despite reporting to desk, were not fixed. The bathroom was very small, but very clean, thank you. Overall disappointing, and not really value for money.

Friends getaway - 26/10/2017 TripAdvisor review
« A nice hotell in Berlin »

The location is perfekt, staff very nice and the rooms has a charm. The breakfast was very good. I did not like that we had two singlebeds put together not a real dubblebed. Internet was not very good.

Business - 14/06/2017 TripAdvisor review
« Excellent hotel by the main shopping street in Berlin »

Hotel is showing its age, but clean and well-kept. Location is very good, just off Ku-Damm, the main shopping street and several blocks from a S-Bahn station. The 109 bus from the airport dropped me off nearby. Light blocking curtain/blind would be good addition to the room as it got really bright and hot in the room. A good value and good stay overall.

Couples - 05/04/2017 TripAdvisor review
« No hot water and elevator out of order »

I hope we where unlucky, the hot water pump was broken saturday and the elevator was out order sunday. Result : we had to carry our bagage from 4th floor. When i talked to the receptionist, she was more aware of the poor/misssing communication with her colleague that had not inform her about the problems. No excuses or help from her.. my feeling was : get out of here. Internet also close to not existing.

Solo travel - 23/03/2017 TripAdvisor review
« Not up to the usual Mercure standards »

I chose this hotel because of its location and for ease of getting to Tegel airport. I believe it's a franchise hotel and has only recently come into the Accor family. The girls on reception were really helpful but sadly not as professional as in other hotels. It's very clean but old fashioned. The bar is in the reception area and there is a limited range of drinks on offer. The only food available seems to be breakfast. The breakfast was up to the usual Mercure standards.

Family - 22/03/2017 TripAdvisor review
« Good location, loud neighbors »

I spent 5 days in Berlin. The hotel is definitely not a 4stars hotel... The location is OK. While I stayed there, a group of Italian kids around 15 yrs were also staying there. They were pretty loud, they were screaming and hitting the walls like animals. Although I informed twice (two different days) to the reception, they just knocked the kids door only once... Nevertheless the kids continued and the staff didn't no anything else. I spent some nights without sleeping we because of that and the beds which were not comfortable at all... I wouldn't recommend the hotel...

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