Hotel - Sofitel Montevideo Casino Carrasco and Spa
Sofitel Hotel Sofitel Hotel

Sofitel Montevideo Casino Carrasco and Spa Hotel

4.5/5 1,266 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Best price guarantee How it works?
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Valet parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Porter
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Hammam
    • Massage (Paying)
    • Sauna
  • Babysitting on request
  • Bicycles rental  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-23:59
    • Opening hours : Week-end 00:00-23:59

Business services

  • 3 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Your meetings and events

The hotel boasts a modern and comprehensive infrastructure with elegant and exclusive function rooms that are bound to amaze.Our Inspired Meetings team can be relied on to exceed your expectations; from weddings to meetings, the tiniest of details will be caressed with luxury and sophistication.

Sofitel Montevideo Casino Carrasco and Spa Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
SALA ANTOINE SAINT-EXUPÉRY 19 m2 3 m 0 0 6 0 0
FEDERICO GARCIA LORCA 32 m2 3 m 0 0 12 0 0
SALON DORE 255 m2 7 m 250 50 300 100 220
    • Auditorium
    • Flipchart
    • Video camera
    • Meeting room
    • Videoconferencing
    • Audio and video equipment
    • WIFI access
    • Syndicate rooms
    • Video equipment
    • Airconditioned meeting room
    • Accommodation
    • Wedding ceremony
    • Simultaneous interpreting

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

The hotel offers 93 rooms and 23 suites, with six different room categories and room sizes that range from 377 sq. ft (35 m2) to 1722 sq. ft (160 m2). Stunning views overlook the Río de la Plata or the lush green surroundings of the district of Carrasco.

  • 116 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 6 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Turn down service
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Telephone in bathroom
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Coffee/tea making facilities
    • Minibar
    • Bathtub
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

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4.6/5 AccorHotels Rating 4,289 reviews

Our guest reviews for
Sofitel Montevideo Casino Carrasco and Spa

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 1,266 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Joeri L. Business - 14/08/2019 AccorHotels review
« Sofitel Montevideo trip »

Always a pleasure to reside at the Sofitel in Montevideo. Not just the overall hotel appearance is marvellous but also the staff is extremely friendly and supportive whenever needed.

Anonymous Business - 12/08/2019 AccorHotels review
« Excellent service & hospitality »

All was excellent.

Carlos J. D. Families - 09/08/2019 AccorHotels review
« a great delusion »

Very unpolite recepcioniost dishonest system of invoicing and payment . Only a venezuelan room asistant was charming

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mr. d., Thank you for taking the time to tell us about your experience at the Sofitel Montevideo Casino Carrasco & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies because this is not the service we usually offer at Sofitel. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. It will be very useful for us if you can share more information about your experience. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please, do not hesitate to contact me directly during your next visit to Montevideo. I remain at your disposal. Sincerely, Maria José Rivero Assistant General Manager, Guest Experience & Training Coordinator

Rosana D. V. Couples - 06/08/2019 AccorHotels review
« beautiful hotel »

The hotel is really beautiful and is located in a very nice area. The view we had from the room was amazing but the room itself was just ok. The worst thing about it is the bathroom... no blindex to separate the shower and every time we took a shower everything got wet!!! really annoying.

Anna K. Friends - 03/08/2019 AccorHotels review
« Old world charm and modern convenience. »

Besides the overwhelming beauty if the hotel, the staff is what makes this place to special. I was there only three days, but ended up knowing so many of the people who work there by name. Martin and Rodrigo at the front desk. Guillermo, Michaela, and the best sommelier I have had the pleasure to meet, Federico, were a delight.

Malcolm D. Business - 01/08/2019 AccorHotels review
« A first class hotel between the airport and town centre »

The hotel is in a very grand building, restored not long ago. Many bedrooms overlook the coast, they are well sized and comfortable though with complicated light switches! The restaurant is very good , including for breakfast

Newportman Business - 28/07/2019 AccorHotels review
« Nice hotel but odd rooms »

It was ok

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., Thank you for taking the time to tell us about your experience at the Sofitel Montevideo Casino Carrasco & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We regret the room design did not meet your expectations. We hope that you will give us the opportunity to better serve you during your next visit by offering you a different kind of room, with a more comfortable design for you. Please do not hesitate to contact me directly if you wish to discuss this matter in further details. Sincerely, Maria José Rivero Assistant General Manager, Guest Experience & Training Coordinator

Bonnie S. Solo - 27/07/2019 AccorHotels review
« Another astoundingly perfect experience! »

From Gabriel's kind welcome and cheerful conveyance of all my heavy bags, to Juan Martin's extremely generous front desk welcome, to Luciana's lovely note and surprise cookies, to Macarena's very professional in room dinner service, to Martin's very charming and very funny wake up call, to Mara's exceptional service in the restaurant - the entire Sofitel Carrasco team continues to exceed even my own expectations as a frequent guest. It is truly an amazing experience to stay at this incredible hotel - made so because the team works so well together, and makes all of the guests feel so very special. Thank you Team Sofitel Carrasco - for all your many kindnesses to me over the years.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Bonnie, Thank you very much again for another "magnifique" feedback! All the Sofitel Ambassadors feel so honoured reading your feedback. You make us feel proud of our job! We are looking forward to welcome you again in August! Sincerely, Maria José Rivero Assistant General Manager, Guest Experience & Training Coordinator

Melissa R. Solo - 21/07/2019 AccorHotels review
« The trip of my life »

I’ve never experienced the level of hospitality and kindness anywhere in the world as I did in your hotel. Maria and Camilla and the front desk went above and beyond, Luis and Santiago at the door and Clementina in the casino felt like friends by the weeks end.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mrs. R., First of all, I would like to apologize for the delay in the response to your feedback, which was due to an internal problem in our system. We feel extremely happy and honored to receive your fantastic feedback! To make our guests feel specials and happy is our goal and we are happy to know we did it again! I have already share your great comments with our Sofitel ambassadors, especially with Luis, Camila, Santiago and Marcia. They really appreciate it! Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sofitel Montevideo is your home! Sincerely, Maria José Rivero Assistant General Manager, Guest Experience & Training Coordinator

Albert D. Business - 20/07/2019 AccorHotels review

Personal attention.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mr. D., We very much appreciate your comments regarding your stay at the Sofitel Montevideo Casino Carrasco & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Your feedback in very important to us. We will be very grateful if you also want to share your experience in the Google and /or Tripadvisor websites (following the links) so that all users of these portals know the Sofitel experience. Once the review is done, please let us know in order to offer you a room upgrade for your next reservation (upon to availability). https://bit.ly/2FKt5uh https://bit.ly/2HUSchq Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maria José Rivero Assistant General Manager, Guest Experience & Training Coordinator

Alan H. Business - 19/07/2019 AccorHotels review
« good »

awesome attention from the staff

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mr. h., First of all, I would like to apologize for the delay in the response to your feedback, which was due to an internal problem in our system. We very much appreciate your comments regarding your stay at the Sofitel Montevideo Casino Carrasco & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. At Sofitel, we always want to make our guests feel "magnifique". What do you think we could have done to make your stay truly unforgettable? Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maria José Rivero Assistant General Manager, Guest Experience & Training Coordinator

Anonymous Business - 16/07/2019 AccorHotels review
« Awesome »

Attention cannot be better. Excellent service and amazing Staff.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Sr. M., We very much appreciate your comments regarding your stay at the Sofitel Montevideo Casino Carrasco & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our Softeil Staff. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Your feedback is very important to us. We will really appreciate if you can also share your experience on the Google and/or Tripadvisor website following the links. We would like other travelers to also know the Sofitel experience. After your review, please, let us know, in order to offer you an upgrade during your next stay with us (upon availabiity). https://bit.ly/2FKt5uh https://bit.ly/2HUSchq Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maria José Rivero Assistant General Manager, Guest Experience & Training Coordinator

Maurice Business - 16/07/2019 AccorHotels review
« THE PLACE »

home in Montevideo

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Sr. V., We very much appreciate your comments regarding your stay at the Sofitel Montevideo Casino Carrasco & Spa. It is always an honour to welcome you at Sofitel Montevideo! I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Please, do not hesitate to contact me for any comment or suggestion. Sincerely, Maria José Rivero Assistant General Manager, Guest Experience & Training Coordinator

Marcos Business - 16/07/2019 AccorHotels review
« GREAT »

always a pleasure staying at Sofitel Carrasco

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Sr. M., We very much appreciate your comments regarding your stay at the Sofitel Montevideo Casino Carrasco & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Your feedback is very important to us. We will really appreciate if you can also share your experience on the Google and/or Tripadvisor website following the links. We would like other travelers to also know the Sofitel experience. After your review, please, let us know, in order to offer you an upgrade during your next stay with us (upon availabiity). https://bit.ly/2FKt5uh https://bit.ly/2HUSchq Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maria José Rivero Assistant General Manager, Guest Experience & Training Coordinator

C. I. Business - 15/07/2019 AccorHotels review
« Oscillating temperature rendered every shower most uncomfortable. Pricing way above value. »

It was impossible to have a shower with constant water temperature. Pathetic how your staff treated this as a surprising exception for every one of us - 12 people in the group! Very insincere. Room service was most patchy, had to beg for towels twice, which had been taken away, but not replaced. Dito for water, seems to be arbitrary if I get 2 500ml-bottles per day or not. Telephone from room to reception does not work, so I had to get down personally myself. Most annoying was that I had to pay a full extra night for a check-in at 10:30 i.o. 15:00, which was claimed had been ordered by local admin staff of my company. Plus the outrageous high 80 USD for airport transfer! Overall the only thing recommendable about your hotel is the stunning architecture.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mrs. I., Thank you for taking the time to tell us about your experience at the Sofitel Montevideo Casino Carrasco & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies because this is not the service we usually offer at Sofitel. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems you mention and prevent future occurrence. We appreciate your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please, do not hesitate to contact me for a future reservation. We will make sure you will receive a "magnifique" service. I remain at your disposal. Best regards, Maria José Rivero Assistant General Manager, Guest Experience & Training Coordinator

Karina Business - 12/07/2019 AccorHotels review
« Luxury and comfort »

The hotel is impressive, beautiful. I liked that everything is very well organized, and the staff very attentive.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Sra. Córdoba, Le agradecemos enormemente por sus gentiles palabras en relación a su estadía en Sofitel Montevideo Casino Carrasco & Spa. Es siempre un placer recibir comentarios positivos y constructivos como el suyo. Nos complace que haya disfrutado de la atención de nuestros embajadores Sofitel y de la belleza de este emblemático edificio de Uruguay. Haremos extensivas sus agradables observaciones a nuestro equipo. Estoy segura que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Lamentamos no haber alcanzado sus expectativas en relación a la iluminación de la habitación. Haremos nuestros mayores esfuerzos para implementar mejoras en ese punto. Una vez más le agracedemos por su feedback y esperamos tener el honor de volver a recibirla pronto. Cordialmente, Maria José Rivero Assistant General Manager, Guest Experience & Training Coordinator

Zelmira S. Business - 07/07/2019 AccorHotels review
« Poor service, poor attitude and very poor maintenance diminish the Sofitel brand and the elegant experience of staying in an emblematic building »

I called the hotel's reception when I got off the ferry in Colonia, around 9 pm. I was looking online in booking.com and getting different rates every time I looked. I called and the lady at the reception was very nice, she said she would give me the same rate as booking (US$ 187), and that she has one free room that was clean (apparently there were more free rooms but not clean) and said she would write my name down, that I did not need to do the reservation on Booking. It would be a double room with town (not river) view. She added the rack rate for a river view room was US$ 210, I said I was fine with town view as I was arriving late (two hour drive from Colonia + dinner in Nuevo García around the corner from the hotel, probably around midnight). I also inquired about parking, she said there was valet parking included. It was only me, and this was Thursday, July 4th, 2019, at around 9 pm. When I arrived (around 20 minutes before midnight), there was nobody to greet me. I had to go all the way inside (it was a very windy and chilly night, so of course I don't expect anybody to wait outside, but not even at the inner door). Then an attendant came from behind a room at the right of the reception and told me he wasn't going to park my car until they made sure there was a room for me since the hotel was fully booked (when you are tired and have had a long trip, needless to say, one expects a better welcome, to say the least). Then a lady came to reception and she was equally unwelcoming. I have to check, we don't have rooms, they are not clean... I told her I had spoken with a very nice girl on the phone three hours before and she said she had written my first name down on a room that was ready. So the current receptionist, even before checking in the system, was telling me no. She asked me if I knew what the girl's name was, and I said no, I did not ask, and from then on, despite the fact that I described the exact conversation we had about prices and I knew there were almost no free clean rooms, etc etc, everything I said was put into question. In the end, she said she would match the booking rate, but without breakfast (which I honestly thought was a very cheap attitude considering I was arriving very late, sleeping over and continuing on my way). Had I made the reservation through Booking, it would have included breakfast at the same price. Now it was too late, since at this point it was past midnight and I could not make the reservation through booking. She emphatically stated that yes, she was matching the booking price, just not including the breakfast. I guess being my shocked expression she decided it was time to give me a break and she offered to charge me US$ 180, instead of US$ 187, I did not reply anything, I just wanted to get to my room at this point. I did feel a little cheated, and was beginning to get irritated by having to wait without a clear verdict, while she continued hitting the computer's keys at the reception desk and not letting me know if there was a free room or not. The attendant gave me a paper for the car, so at that point I assumed I was staying, but still no official communication from the girl at reception, who continued looking at her screen and typing back and forth without communicating anything. In the end I did get a room, with the town view, for US$ 180, no breakfast and was finally in the room half an hour after having arrived. It was a slow, unwelcoming and very poor in communications and attitude reception. I reminded myself never to arrive during the night shift again (I actually thought that was not a problem at this level of hospitality, but apparently it is). So I got my room. Well....Very disappointing. The great stuff: outstanding bedding. The good stuff: ample comfortable room. The not so good stuff: TV remote not in the room, had to call and ask for it like in a cheap hotel where they take the remotes away in fear people will steal them, got it after yet another fairly long wait, very few channels, a number of them only audio worked but with a fixed photo on the screen, very dated TVs. Some of the lights were not working (2 or 3, which is a lot for one room). The armchair upholstery was torn and very shabby. The bad stuff: rain shower worked poorly. Probably due to poor (or non) cleaning of the shower head, must have been full of sediment, the water was going all kinds of different ways except pouring directly down in a vertical direction. I ended up using the hand shower, which worked much better, and concluded the rain shower was just there for decoration (to make you feel good by looking at it but not for using). The unacceptable stuff: despite being covered with fragrance or deodorizer, the smell in the room was hideous. The carpet was very dirty, especially as you entered the room, and probably the main source of the stale odor. The fact that carpets are not cleaned often enough is one of the main reasons for smell in hotel rooms. I believe this was the case in this room. I even opened the window for a while despite the cold to try to let some air into the room. But to no avail. It was very sad. I had great expectations about staying in this building and for the Sofitel brand. I understand I did not pay an extremely expensive rack rate, but for a last minute reservation and with no VAT tax I thought it was reasonable value for the hotel to deliver a better experience. I have stayed at other hotels in Carrasco and gotten much better treatment, less sophisticated and perhaps more dated decor but great comfort, great shower and amazing homemade breakfast for US$ 100. I am sorry to say I don't think I will be staying at your hotel again. I strongly suggest cleaning or even changing room carpets, changing or covering the upholstery, cleaning the shower head and replacing light bulbs or repairing lamps. In time, changing the TVs would not be a bad idea. Definitely better training of the night shift staff would be ideal. Morning check-out could not have run more smoothly. The valet parking was a ray of sunshine, extremely polite. The man at the reception excellent. Service and five star attitude, nothing to say about them but good things (this is 10 am July 5th). Very professional and amiable as most Uruguayans are. The building and the brand deserve more effort.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Sra. S., Thank you for taking the time to tell us about your experience at the Sofitel Montevideo Casino Carrasco & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please note that your experience was a true exception to our normal practices. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please, do not hesitate to contact me during your next visit to Montevideo. I remain at your disposal. Sincerely, Maria José Rivero Assistant General Manager, Guest Experience & Training Coordinator

Marios Business - 04/07/2019 AccorHotels review
« expected »

very helpful staff members

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. D., We very much appreciate your comments regarding your stay at the Sofitel Montevideo Casino Carrasco & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. At Sofitel, we always want to make our guests feel "magnifique". What do you think we could have done to make your stay truly unforgettable? Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Maria José Rivero Assistant General Manager, Guest Experience & Training Coordinator

Jose A. G. Business - 02/07/2019 AccorHotels review
« Elegant and nostalgic. »

Room was great, service was extraordinary, people were gentle, helpful and went out of their way to help. As an architect who works on hospitality, I have only two suggestions: a) Restaurant needs to be re-planned for the furniture. The perimeter tables do not work and you are missing a great opportunity. The round tables inside are floating and would do better with lighter (and more tables). A new FF+E refurbishing would improve not only the elegant quality of the hotel but also the operations. b) I know the casino is necessary, but it takes away from the elegance of the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mr. G., We very much appreciate your comments regarding your stay at the Sofitel Montevideo Casino Carrasco & Spa. It is always a pleasure to receive positive and constructive feedback from our guests. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We really appreciate also your comments regarding the tables in our Restaurant. The feedback from our guests is very important to us to continue improving our services. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Maria José Rivero Assistant General Manager, Guest Experience & Training Coordinator

Carlos Couples - 01/07/2019 AccorHotels review
« Beatiful setting with Sofitel quality and some minor issues »

Very good experience at Sofitel Montevideo. The hotel is stunning, starting from the reception hall and outside views and the restaurant. The room was ok for a hotel of this category (not very happy with the bathroom, although the shower was very good) and the service was uneven, with a very good attention at the restaurant dinner and lacklustre at check out (long line with only one employee attending) and the spa. Nevertheless we will be back!

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mr. P., We very much appreciate your comments regarding your stay at the Sofitel Montevideo Casino Carrasco & Spa. It is always a pleasure to receive positive and constructive feedback like yours. I will share your comments with our team. We regret that the bathroom of the room did not meet all your expectations. Please, do not hesitate to contact me during your next visit to Montevideo, so we can offer you another option. Regarding your comments about the check out process and spa attention, please, accept my sinceres apologizes because this is not the kind of service we want to offer at Sofitel. Rest assured we will take the appropiate measures to improve these points. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. We will be happy to welcome you again! Sincerely, Maria José Rivero Assistant General Manager, Guest Experience & Training Coordinator

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