Hotel - Mercure Bali Nusa Dua
Mercure Hotel Mercure Hotel

Mercure Bali Nusa Dua

3.5/5 1,013 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • NGURAH RAI
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PM
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Babysitting on request
  • Beach and water sports
    • Boat excursions (Paying)
    • Private beach (Nearby)
  • Other sports activities
    • Bicycles rental (Paying)
    • Jogging track (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-24:00
    • Opening hours : Week-end 00:00-24:00

Business services

  • 4 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Companies and event centres nearby

Company

BTDC1 km / 0.62 mi

Exhibition and convention centre

BALI NUSA DUA1 km / 0.62 mi

Your meetings and events

Mercure Bali Nusa Dua Meeting rooms are the perfect and cozy venues to hold a special meeting and event. Our professional team members are always ready and pleasure to support in organizing a smooth, successful and memorable meeting and event.Mercure Bali Nusa Dua Meeting rooms are the perfect and cozy venues to hold a special meeting and event. Our professional team members are always ready and pleasure to support in organizing a smooth, successful and memorable meeting and event.Mercure Bali Nusa Dua Meeting rooms are the perfect and cozy venues to hold a special meeting and event. Our professional team members are always ready and pleasure to support in organizing a smooth, successful and memorable meeting and event.

Mercure Bali Nusa Dua Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
JEMPIRING 50 m2 2 m 35 18 30 20 30
SANDAT 50 m2 2 m 38 18 24 20 30
JEPUN 100 m2 2 m 100 50 50 50 50
KAMBOJA 100 m2 2 m 100 50 50 50 0
    • Videoconferencing
    • Podium
    • WIFI access
    • Syndicate rooms
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 201 rooms

Our restaurants and bars

See all our restaurants and bars
4.0/5 AccorHotels Rating 2,762 reviews

Our guest reviews for
Mercure Bali Nusa Dua

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 1,013 reviews
R. H. Families - 13/07/2019 AccorHotels certified review
« Good experience »

It was a good experience staying at Mercure Nusa Dua.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr r. H., Warmest greeting from Mercure Bali Nusa Dua. Thank you very much for taking the time to write this review and let us know your impressions of your recent stay in our resort. We are very happy to read that you an amazing time with us. It is beyond my pleasure to learn that you had a memorable stay while enjoying our facilities and the service extended to you by our staff. I really appreciate the time you were taking to share this precious feedback and support with the other travelers. Once again, thank you for your loyalty, and I look forward to welcome you back on your next visit to Bali. Sincerely, Ardin Febriana - Assistant Manager

Judy S. Couples - 13/07/2019 AccorHotels certified review
« Good but some basics were overlooked. »

Staff were all lovely. We never got any hand towels or face washers even though we were there for a week. Most budget hotels would have these items as standard. The music playing was very repetitive. Same tune over and over. The scraping of chairs next door and the man smoking on his balcony was constant. Food was very nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, Warmest greeting from Mercure Bali Nusa Dua. Thank you very much for taking the time to write this review and let us know your impressions of your recent stay in our resort. We are very happy to read that you an amazing time with us. It is beyond my pleasure to learn that you had a memorable stay while enjoying our facilities and the service extended to you by our staff. I really appreciate the time you were taking to share this precious feedback and support with the other travelers. Once again, thank you for your loyalty, and I look forward to welcome you back on your next visit to Bali. Sincerely, Ardin Febriana - Assistant Manager

C. C. Couples - 09/07/2019 AccorHotels certified review
« Old dirty hotel »

i was surprise when i came to the hotel room. the blanket is not as bright as I thought, and according to my roommate there are plenty of Fungi stick to the glass. Far away from Mercure in Jakarta overall. So I checked out the hotel just around 40 minutes after I checked in. I pay for nothing

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bapak c. C., Thank you for taking the time to provide us with your constructive feedback during your stay. I am truly sorry to hear about your unpleasant experience during your stay. While we constantly strive to maintain the highest standards of customer satisfaction, regrettably, on this occasion, we have fallen short of our key objective. I therefore wish to extend to you my sincere apologies. I would like to assure you that I have personally addressed this issue with the department concerned and will ensure that they receives the necessary guidance to perform a much better role moving forward to avoid a recurrence of this incident. Unfortunately, there is no way of recreating the past or reversing the unpleasant incident you experienced. However, I can assure you that we value your feedback and your feedback has been utilized to improve our service and communication. Once again, please accept our apologize and do not hesitate to let me know if I can be of any assistance to you anytime. Yours sincerely Ardin Febriana - Assistant Manager

A. J. Families - 09/07/2019 AccorHotels certified review

The room had to most moist. Good breakfeast. Nice staff. And the cleaning turn the aircondition on when we had it off. To noisy/ kinds runing after 10 pm, shoud be more quite.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Mercure Bali Nusa Dua. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ardin Febriana - Assistant Manager

Handri Families - 08/07/2019 AccorHotels certified review
« Good »

Good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Handri S., We very much appreciate your comments regarding your stay at the Mercure Bali Nusa Dua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manis Arianti Front Office Manager

Anonymous Business - 07/07/2019 AccorHotels certified review
« Used the upgraded voucher but didnt get a bigger room »

Service was good but room was small

Our hotel has responded to the review
Our hotel has responded to the review

Dear manwani j., We very much appreciate your comments regarding your stay at the Mercure Bali Nusa Dua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services, however we are sorry if the size of the room did not meet your expectation. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manis Arianti Front Office Manager

Miriam B. Friends - 01/07/2019 AccorHotels certified review
« Great Experience »

Good Breakfast. Staff are very accommodating and helpful. Very clean room. My stay is almost perfect except for the housekeeping sometimes forgot to change Our dirty towels and fill up Our toiletries that We need to remind them all the time. I also love the free shuttle that goes around every hour. If you missed the hotel shuttle there will be a free shuttle bus that going around Nusa Dua area from time to time. You should try the Soka Spa as well. The price of a massage is very competitive to the spa massage outside the hotel. But the Spa massage in Mercure hotel is way better than outside massage. Good thing is you can relax in your own room straightaway after the massage. I will definitely come back to Mercure Hotel Nusa Dua on my next visit to Bali. Thumbs Up Guys and I will give you a 5 star.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, I am so excited when reading your beautiful review regarding your stay experience in our resort. It's always rewarding to hear your observations and it is such an honor for us to have you in our hotel. We are glad to know that you have a great stay with us and that the products, services as well as facilities provided were up to your expectations. Thank you so much for the praise, we are delighted to hear it and this is the greatest reward for the entire team. I will share your compliments with the entire team who will be thrilled to hear them. We are glad that our team member gave you such a good impression and had a good impact in your overall experience. Your kind words will motivate them in displaying this great service focus. Once again thank you for sharing your experience, we look forward to welcome you back on your next visit to Bali. Sincerely, Ardin Febriana - Assistan Manager

Carmen A. Solo - 28/06/2019 AccorHotels certified review
« Wonderful stay »

It was very nice stay,the view was so beautiful,service was amazing and the atmosphere was cozy. Thank you so much

Our hotel has responded to the review
Our hotel has responded to the review

Dear carmen a., We very much appreciate your comments regarding your stay at the Mercure Bali Nusa Dua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as A. encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manis Arianti Front Office Manager

Nana Families - 28/06/2019 AccorHotels certified review
« Pleasant stay »

Very pleasant stay,nice room and very nice service as always

Our hotel has responded to the review
Our hotel has responded to the review

Dear nana k., We very much appreciate your comments regarding your stay at the Mercure Bali Nusa Dua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manis Arianti Front Office Manager

J. Solo - 28/06/2019 AccorHotels certified review
« Beautiful »

My stay was very nice, the staffs was really friendly and helpful and also the food was tasty

Our hotel has responded to the review
Our hotel has responded to the review

Dear marvelo j., We very much appreciate your comments regarding your stay at the Mercure Bali Nusa Dua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manis Arianti Front Office Manager

Jon Friends - 27/06/2019 AccorHotels certified review
« Affordable hotel in Nusa Dua »

Although the hotel is not on the beach, the hotel provides transport to reach there. Comfortable rooms and a lovely swimming pool. Buffet breakfast was also excellent with many choices. Overall very satisfied with the Mercure Hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear young j., We very much appreciate your comments regarding your stay at the Mercure Bali Nusa Dua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Togu Nainggolan Assistant Manager

B. Families - 27/06/2019 AccorHotels certified review
« Exhausted hotel »

Mercure nusa dua really needs to renew some of its facilities. Room safety box is broken so we have to carry our wallet just to go for a swim, ac temperatur control also broken makes the room too cold and in the end makes the room extremely humid thus making the bed cover and pillow stink, the balcony broken as well so that we have to call technician to open it everytime the room service finished the make up room. Some of our plan rely on shuttle service from bali collection to mercure and the hotel staff cant give the information about the schedule. We have to ask to the bali collection staff to know about the schedule.

Our hotel has responded to the review
Our hotel has responded to the review

Dear arkady b., Thank you for taking the time to tell us about your experience at the Mercure Bali Nusa Dua. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Togu Nainggolan Assistant Manager

D.p. S. Couples - 27/06/2019 AccorHotels certified review
« One star for the staff, the rest, is not star quality at all. »

To be briefly described, the staff still helpful and friendly, rooms are smelly and very humid, bed quality is very poor, need to be changed! Bed linen/pillows are smelling like previous occupant. Shower is slippery and moldy. All towels in the room have stains, and very shady. Breakfast is disappointing, quality is very poor. Restaurant is also need to be refurbished. Bar has a disappointing rule, wont open new table after 11 pm. Spa is also not good. Pool towel rules are confusing. Guests from outside the hotel can use the sunbeds on the beach and beach supervisor wont say anything. Me and my family are very much disappointed, we wont return, its not worth the money even when the rate is very low. Maybe thats why. A huge declining quality from just 3 years back. Very sad.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ibu S. d., Thank you for taking the time to provide us with your constructive feedback during your stay. I am truly sorry to hear about your unpleasant experience during your stay. While we constantly strive to maintain the highest standards of customer satisfaction, regrettably, on this occasion, we have fallen short of our key objective. I therefore wish to extend to you my sincere apologies. I would like to assure you that I have personally addressed this issue with the department concerned and will ensure that they receives the necessary guidance to perform a much better role moving forward to avoid a recurrence of this incident. Unfortunately, there is no way of recreating the past or reversing the unpleasant incident you experienced. However, I can assure you that we value your feedback and your feedback has been utilized to improve our service and communication. Once again, please accept our apologize and do not hesitate to let me know if I can be of any assistance to you anytime. Yours sincerely Ardin Febriana - Assistant Manager

D. Couples - 26/06/2019 AccorHotels certified review
« Ok only. »

Overall experience was ok. Room was good, service was good and we can see that the staffs are making an effort to make the stay better. Only down point is, the room’s soundproofing really needs to be looked into and improve. I booked the hotel for a birthday retreat but were not able to sleep pass 8am as the soundproofing was so bad that I could hear all the sounds coming from outside. Such as Housekeeping staffs or gardeners talking or guests entering their rooms nearby. There’s even a day where we were woken up by Housekeeping staffs at 8am asking if I want Housekeeping. 8am is too early to be knocking on room doors to ask if Housekeeping is needed. It would have been a good stay and a 9/10 rating but the soundproofing and being woken up Everyday around 8am for our retreat just made the stay mediocre.

Our hotel has responded to the review
Our hotel has responded to the review

Dear chin d., We very much appreciate your comments regarding your stay at the Mercure Bali Nusa Dua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Togu Nainggolan Assistant Manager

H. L. Couples - 25/06/2019 AccorHotels certified review
« Our stay in 238 »

Well this another delightful stay at the Mercure! We appreciated the attention given by Dana and his staff including old friends Eka, Pitri and Septi and look forward to another stay next year!

Our hotel has responded to the review
Our hotel has responded to the review

Dear l. h., We very much appreciate your comments regarding your stay at the Mercure Bali Nusa Dua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Togu Nainggolan Assistant Manager

R. L. Families - 25/06/2019 AccorHotels certified review
« Good »

The reception did not offer welcome drink

Our hotel has responded to the review
Our hotel has responded to the review

Dear L. r., We very much appreciate your comments regarding your stay at the Mercure Bali Nusa Dua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Togu Nainggolan Assistant Manager

D. A. L. Families - 24/06/2019 AccorHotels certified review
« Water Leak »

I got room 201 and 203. 201 has problem with the television and 203 got water leak at the first day. Yes of course, the maintenance fix the problems but the impression of this hotel become bad in our family point of view and there is no any token of sorry of this kind of experiences.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Mercure Bali Nusa Dua. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Manies Arianti Front Office Manager

S. Families - 23/06/2019 AccorHotels certified review
« Ok »

Has what you need but could do with an update. First room had many signs of ageing (Wood on side table peeling off, discoloured walls, old looking towels, a few amenities missing) but we got to change to a pool side room for free which I can appreciate. Pool was lovely as were the sun loungers and the shuttle to the beach was handy. Very nice staff and once we changed rooms our experience greatly improved although a few repairs and updates would be great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms Handley s., We very much appreciate your comments regarding your stay at the Mercure Bali Nusa Dua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ardin Febriana - Assistant Manager

Beck Solo - 19/06/2019 AccorHotels certified review
« Loved it! »

Food was great, loved the room, so comfortable! People and service was excellent. Thank you so much for a wonderful stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Mercure Bali Nusa Dua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ardin Febriana - Assistant Manager

H. O. Families - 18/06/2019 AccorHotels certified review
« It was worth to stay. »

The room was good enough for my family. It wasn't very well cleaned in detail. But after request it was cleaned immediately. The welcome was satisfactory. Check in was very fast. Staff is very helpful and naturally kind. The hotel location is perfect. Near to the beach, in the downtown of nusa dua but peacefully silent. Ring service to the beach is perfect. The pool is clean. The restaurant is elegant and the breakfast was perfect.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, I am so excited when reading your beautiful review regarding your stay experience in our resort. It's always rewarding to hear your observations and it is such an honor for us to have you in our hotel. We are glad to know that you have a great stay with us and that the products, services as well as facilities provided were up to your expectations. Thank you so much for the praise, we are delighted to hear it and this is the greatest reward for the entire team. I will share your compliments with the entire team who will be thrilled to hear them. We are glad that our team member gave you such a good impression and had a good impact in your overall experience. Your kind words will motivate them in displaying this great service focus. Once again thank you for sharing your experience, we look forward to welcome you back on your next visit to Bali. Sincerely, Ardin Febriana - Assistant Manager

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
Your loyalty is rewarded
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates