Hotel - Mercure Manila Ortigas
Mercure Hotel Mercure Hotel

Mercure Manila Ortigas

4.0/5 173 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Public outdoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
  • Currency exchange
  • Porter

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 6:00-23:00
    • Opening hours : Week-end 6:00-23:00

Business services

  • 6 meeting room(s)
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

ASIAN DEVT BANK1 km / 0 mi DAP0 km / 0 mi ENFRAUSA SOLUTIONS1 km / 0 mi GLOBAL SKY0 km / 0 mi PETRON CORP2 km / 1 mi PHILHEALTH2 km / 1 mi ST.PEDRO POVEDA CO1 km / 1 mi UNILAB1 km / 0 mi
CONVERGYS1 km / 0 mi DEPT OF EDUC1 km / 0 mi EPLDT VENTUS6 km / 3 mi JOLLIBEE CORP1 km / 0 mi PHIL STOCK EXCHANGE0 km / 0 mi SAN MIGUEL CORP0 km / 0 mi SYKES ASIA1 km / 0 mi

Your meetings and events

With a maximum capacity of 24 people, "Acacia" conference room is one of our smaller conference facilities. Nonetheless, it still offers free WIFI, natural light, smart TV with media hub and professional technology to ensure your event runs smoothly.Our "Narra" conference room can accommodate up to 30 participants in seminars, conferences and workshops. It offers free WIFI access and a separate entrance for bringing in exhibits.Our "Yakal" conference room can accommodate up to 30 participants in seminars, conferences and workshops. It offers free WIFI access and a separate entrance for bringing in exhibits.

Mercure Manila Ortigas Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
ACACIA 34 m2 2 m 30 30 18 18 16
YAKAL 34 m2 2 m 30 15 18 18 16
NARRA 35 m2 2 m 36 21 24 24 24
ESCOLTA 47 m2 2 m 30 15 18 24 30
HACIENDA 104 m2 2 m 100 36 44 70 100
KAMAGONG 272 m2 2 m 200 0 0 120 200
    • Videoconferencing
    • Day light
    • WIFI access
    • Syndicate rooms
    • Video equipment
    • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Genuine Comfort in style: with the choices from our Standard Room offering a queen-size bed or Superior Rooms with two-single beds, queen-size bed or king-size bed and Deluxe Rooms with king-size bed or queen-size bed.

  • 150 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Trouser press in room
    • Safe deposit box in room
    • Free in-room mineral water
    • Web TV
    • Telephone
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.3/5 AccorHotels Rating 1,511 reviews

Our guest reviews for
Mercure Manila Ortigas

100% genuine reviews from our guests

Find out more
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4.0/5 TripAdvisor Rating 173 reviews
Lifen Business - 15/08/2019 AccorHotels review
« very good for business trip »

the room is very tidy. place is very convenient to tourist

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lifen H., We very much appreciate your comments regarding your stay at the Mercure Manila Ortigas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Jen Business - 13/08/2019 AccorHotels review
« Slept well »

The hotel has a nice location, walking distance to restos, convenience store and mall. It also has a very comfortable bed and pillow (not too high).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jennifer C., We very much appreciate your comments regarding your stay at the Mercure Manila Ortigas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Cece Couples - 13/08/2019 AccorHotels review
« Great stay as always »

We've always been satisfied with our stay at Mercure. Something new to note was for the first time, I had a bellman assist me from the ground floor lobby (San Miguel Entrance). It was great and I felt important and didn't have to carry all my stuff alone going to the lobby. I hope that service will be more consistent in the future.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Celeste M., We very much appreciate your comments regarding your stay at the Mercure Manila Ortigas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mhackie Manuel Front Office Manager

Anonymous Business - 12/08/2019 AccorHotels review

The bath mat should not be hung on the towel rack.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ngeeboon A., Thank you for taking the time to tell us about your experience at the Mercure Manila Ortigas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Management

Richard Business - 10/08/2019 AccorHotels review
« Comfortable room , a bit chily »

Comfortable room, friendly and fast check-in/out. Excellent breakfast unfortunately the room are too cold even you switch of the air conditioner.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Richard S., We very much appreciate your comments regarding your stay at the Mercure Manila Ortigas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Shang G. Business - 08/08/2019 AccorHotels review
« Nice hotel , but a few troubles »

nice hotel, it is. Great food great room. nothing to complain. but i have problem with my php4000 from my credit card refund. It is charged when i checked in, but more than 10 days passed, and i still dont get it back! I stayed in mercure manila july 27-31, total 4 nights. Please can somebody help?

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shang G., Thank you for taking the time to tell us about your experience at the Mercure Manila Ortigas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Rest assured that I will personally look into this matter and will give you a feedback as per our findings. We will take the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mhackie Manuel Front Office Manager

Melissa Couples - 06/08/2019 AccorHotels review
« Average at best »

For a four-star hotel, I expected better. From a service standpoint, the staff at Mercure Ortigas was very lovely and accommodating and the room service was quite good. However, a few negative points stand out. -- There's a very unpleasant odour in the main lobby. -- The hotel is very poorly lit on both the Amethyst St. and San Miguel Ave entrance at night. -- The airport transfer was ridiculously priced, especially when I inquired about rates directly with the provider. -- My airport transfer was late when I arrived in Manila––no one was waiting for me with my name on a placard, I never received contact details to reach out to on-ground staff at NAIA or to my driver. -- I was charged a no-show fee despite informing the hotel that I was booking my room from the night before my arrival as my flight got in at 4:20 AM so that I could check-in straight away upon arrival.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Melissa N., Thank you for taking the time to tell us about your experience at the Mercure Manila Ortigas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Management

Patrick L. Friends - 06/08/2019 AccorHotels review
« big, clean and friendly »

very good and clean room. will come back again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear L. H., We very much appreciate your comments regarding your stay at the Mercure Manila Ortigas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Christine A. Solo - 05/08/2019 AccorHotels review
« Location is Great »

I love the location because it is near to the places I need to go. I love the courteous staff at the front desk, conceirge (front door) and the resto. I hate the way housekeeping is handled, they are noisy while cleaning. A lot of bumps and blags during the cleaning of the rooms beside mine. The door to the housekeeping keeps open and close till wee hours of the morning, it didn't made me sleep. I am a traveller and I can say there is a way to handle these things. It is actually my first time to experience a housekeeping that has a loud bangs during cleaning. You can also make a note (a pleasant one) for the guest and employees to keep noises down from 10 pm till 5 am maybe, as this is my experience with other accor hotels that I've been. My room wasn't thoroughly cleaned. The coffee cups wasn't cleaned as well as my glasses for waters. They forgot to put a bar of soap and the kit with cottons. Guest would appreciate if you added a hair brush. The housekeeping that cleaned my room forgot their keycard on the holder. I love that you have the same toiletries (shampoo, shower gel, body lotion) with the mercure hotels in europe. I love your facilities by the way.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christine A., Thank you for taking the time to tell us about your experience at the Mercure Manila Ortigas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Management

Toronto G. Solo - 05/08/2019 AccorHotels review
« Excellent »

Great customer service, clean room, good location, reasonable and affordable price.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Janel A., We very much appreciate your comments regarding your stay at the Mercure Manila Ortigas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Anonymous Couples - 05/08/2019 AccorHotels review
« An 'okay' hotel »

Hotel itself was okay, but staff could use some training. Front desk service quite disappointing (whispering in front of guests). The security guards seem to have better manners than front desk.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Clarquin A., Thank you for taking the time to tell us about your experience at the Mercure Manila Ortigas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Management

Rob Business - 02/08/2019 AccorHotels review
« Good and service oriented »

Ontsoannen

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rob Van T., Thank you for taking the time to tell us about your experience at the Mercure Manila Ortigas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Management

Jc Business - 02/08/2019 AccorHotels review
« Warm Service and comfortable stay »

I have stayed here several times now and have found the staff to be very warm and welcoming. The housekeeping staff seem to be very 'on the ball' and attentive. The only issue I face every time is I am not able to turn off the air-conditioning in the room when it gets too cold. I end up having to turn off the 'circuit breaker' in order to do it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Justin c., Thank you for taking the time to tell us about your experience at the Mercure Manila Ortigas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Management

Anonymous Business - 01/08/2019 AccorHotels review
« Very happy »

I stayed for 21days! I never had a problem staying in mercure. Their restaurant staff is the best!!!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marl Nel Salomon L., We very much appreciate your comments regarding your stay at the Mercure Manila Ortigas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Arman B. Business - 01/08/2019 AccorHotels review
« Satisfactory »

Room is nice and clean. Your room service may need some improvement. When i ordered an iced tea it took almost an hour to deliver and the funny thing is the waiter a bucket full of ice instead of iced tea. Then he quickly ran down to replace it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Arman B., Thank you for taking the time to tell us about your experience at the Mercure Manila Ortigas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Management

Rodolfo A. Families - 01/08/2019 AccorHotels review
« Fully satisfiednoth »

Nothing to say but excellent service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rodolfo a., We very much appreciate your comments regarding your stay at the Mercure Manila Ortigas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Anonymous Business - 30/07/2019 AccorHotels review
« Modern and neat room. Excellant service. »

Overall satisfied airconditioner is hard to get temperature controlled as I wanted. Higher level rooms are a bit better but Lower levels does not have view. They are facing the next building. It's very convenient to walk around for meetings in Ortigas area, especially Tektite.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Won Tak C., Thank you for taking the time to tell us about your experience at the Mercure Manila Ortigas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Management

Anonymous Families - 30/07/2019 AccorHotels review

okay except for the elevators aircondtioning not so cold fast check-in and check-out welcome treat not impressive body lotion provided was expired

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jennifer S C., Thank you for taking the time to tell us about your experience at the Mercure Manila Ortigas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Management

Jussi K. Business - 29/07/2019 AccorHotels review
« Good customer service and restaurant, gym drinking water needs to be replaced with a fresh one »

Restaurant service and food is good. The drinking water in the gym is stale, tastes bad and really needs to be replaced.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jussi K., We very much appreciate your comments regarding your stay at the Mercure Manila Ortigas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Vasily M. Business - 29/07/2019 AccorHotels review
« Bad experience die to nasty smell and bad food »

The building doesn't look like 4 star hotel (3 star max). But the worst is a nasty stinch in the elevators, lobby and first floor. The staff pretends that they didn't know about it and promise to fix it but nothing changes. The room service food was really bad - meat want properly cooked and it's quality was pretty low.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Vasily m., Thank you for taking the time to tell us about your experience at the Mercure Manila Ortigas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Management

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