Hotel - Grand Mercure Phuket Patong
Grand Mercure Hotel Grand Mercure Hotel

Grand Mercure Phuket Patong

4.5/5 2,376 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying

Leisure and activities

Catering

  • Breakfast

Business services

See all services

Hotel location

Your meetings and events

Our ballroom is perfectly suited to host large social and business events for up to 200 guests, which includes Weddings and Anniversary parties. Modern Audio Visual equipment and WiFi access are also available.The large meeting room offers natural lighting in a refined, intimate setting and is suitable for board meetings and product launches. Modern Audio Visual equipment and complimentary WiFi access are also available.The medium sized meeting venue offers natural lighting and is suitable for smaller meetings and functions. Modern Audio Visual equipment and complimentary WiFi access are available.

Grand Mercure Phuket Patong Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
MEETING ROOM I 60 m2 4 m 30 15 12 18 40
MEETING ROOM II 85 m2 4 m 40 25 24 30 50
BALLROOM 265 m2 4 m 250 60 80 150 160
    • Videoconferencing
    • Podium
    • Day light
    • WIFI access
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room
    • Fine Cuisine
    • Accommodation

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Each room at Grand Mercure Phuket Patong features a 40' LCD satellite TV, sofa, mini bar, safe, bathroom with bathtub and/or shower, free WiFi access and stunning pool views. Connecting room options are also available on request.Our Deluxe Pool access room includes privileges such as express check-in and facilities like private sundeck and complimentary WIFI. Connecting and twin rooms are available upon request. Up to 2 adults and 1 child.

  • 314 rooms
  • 100 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Video games on TV in room
    • Manual temperature control
    • Baby bed
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars
4.4/5 AccorHotels Rating 5,102 reviews

Our guest reviews for
Grand Mercure Phuket Patong

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 2,376 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Shirley Friends - 07/11/2019 Confirmed reviews AccorHotels
« Great Hotel with very helpful staff and great location »

I especially found the Staff to be very helpful with information, even the name of a tree was investigated for us. The breakfast was fantastic and the location was great. Shuttles provided were a bonus.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms.Shirley, Thank you very much for sharing your experience with us! We are pleased to hear you had a good time at our property and found our staff very helpful and informative. We hope to have the chance welcoming you back here soon and please feel free to contact any of us should you need assistance. Best regards, Apple

Erin Couples - 06/11/2019 Confirmed reviews AccorHotels
« Staff were extremely friendly and the hotel was always clean and beautifully presented »

The staff were always approachable and ready to assist their guests whenever we needed. The buffet breakfast was excellent, lots of variety and continually added fresh food. Our room was a little small however it was all we needed. It was cleaned and made up everyday early and water was always provided. The pool access room was great however we didn’t see much natural light in the mornings. Bed was very comfortable and air conditioner worked excellent. The location was brilliant -centrally located in the heart of Patong and walking distance to plenty of restaurants and shopping.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms.Erin, Thank you very much for sharing such a wonderful review! It is always very encouraging to see guests enjoying our facilities, not only our room, or location but also our breakfast, cleanliness and hospitality of our staff. Looking forward to welcoming you back anytime soon! Best regards, Apple

Sharina Families - 05/11/2019 Confirmed reviews AccorHotels
« Good family hotel »

Overall hotel facilities and room are nice. Love the kids club and the friendly staffs! Personally, I did enjoye the complimentary tea time and the space.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Sharina, Thank you very much for your comments! We are glad to hear you had enjoyed our tea arrangement and found our team fantastic! We are already looking for your return and to have the chance to pamper you and your family next year. Should there be anything you would like us to take care of prior to your next stay, please let us know. Best Regards, Apple

Noudeng Couples - 04/11/2019 Confirmed reviews AccorHotels
« Amazing »

Fantastic

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms.Noudeng, Thank you very much for taking the time to let us know about your wonderful experience following your recent stay at our property! We hope to have the chance welcoming you back in a near future! Best regards, Apple

Terrence M. Families - 03/11/2019 Confirmed reviews AccorHotels
« Relaxed and stress free »

As always our family of 10adults 1 infant had a very relaxing stress free stay. We were all looked after from the time of booking until checkout by the wonderful staff and that’s why we continue to return year after year.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Terrence M., We would like to express our gratitude for your on-going support to our property and for taking the time to share your experience with fellow travelers! Knowing we have managed once again to make your stay fantastic makes our job worthwhile and leads us to believe we have fulfilled our mission in creating memorable experiences. We are already looking for your return and to have the chance to pamper you and your family next year. Should there be anything you would like us to take care of prior to your next stay, please let us know. Sincerely, Apple

Zanariah G. Couples - 31/10/2019 Confirmed reviews AccorHotels
« Wonderful and relaxing! »

We enjoyed our stay and was grateful for the surprise birthday wish gesture done for my partner =)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Zanariah G., Thank you very much for taking the time to share your fantastic experience with us! We are really pleased to hear you were impressed by attentive service from our team and we hope to have the chance to welcoming you back here soon. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Apple

Tara Couples - 28/10/2019 Confirmed reviews AccorHotels
« Lovely facilities but frustrating setup. »

Love the room, great location, friendly/professional staff, however we were very frustrated with the use and location of the kids pool. We did make complaints about the noise and lack of parental control but it shouldn’t be up to use to complain for something to be done. If you are going to market yourself as an upmarket hotel then you need to cater for the rest and relaxation of your guests, screaming kids and parents do not help.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms.Tara, Thank you for taking the time to tell us about your experience at the Grand Mercure Phuket Patong. We are glad to hear you enjoyed our facilities and impressed by service from our dedicated team, yet we are sorry that your experience at the kid pool did not meet your expectations; please allow us to express our sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Apple

Kevin /. K. Couples - 28/10/2019 Confirmed reviews AccorHotels
« Good value and convenient »

Great service staff excellent rooms could do with just a little renovation

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Kevin / k., Thank you very much for your comments! We are glad to hear you had a great time at the property and found our team fantastic! We hope to have the chance welcoming you back in a near future! Best Regards, Apple

Robin S. Families - 25/10/2019 Confirmed reviews AccorHotels
« Great Place, Great Service and most importantly Great People working at the hotel. »

I feel comfortable and well treated.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Robin S., We would like to express our gratitude for your on-going support to our property and for taking the time to share your experience with fellow travelers! Knowing we have managed once again to make your stay fantastic makes our job worthwhile and leads us to believe we have fulfilled our mission in creating memorable experiences. We are already looking for your return and to have the chance to pamper you and your family next year. Should there be anything you would like us to take care of prior to your next stay, please let us know. Sincerely, Apple

Jeff Couples - 23/10/2019 Confirmed reviews AccorHotels
« Mr »

Great but for the damp bed when we arrived.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Jeffery Cooper, Thank you for taking the time to tell us about your experience at the Grand Mercure Phuket Patong. Please allow me to express my sincerest apologies in regards to damp bed. We will follow up on this and take necessary actions to assure this will not happen again in the future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Julie

Shawn C. Solo - 22/10/2019 Confirmed reviews AccorHotels
« Couldn't have picked better »

The overall environment and atmosphere of the hotel was very welcoming and comfortable which I needed for my long awaited vacation.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Shawn C., Thank you very much for sharing your positive feedback with us! We are delighted to hear you had comfortable and we were able to reach your expectations. Should you require any arrangements prior to your next visit, please feel free to contact us directly, we will be happy to assist you. Best regards, Apple

J. K. W. Friends - 22/10/2019 Confirmed reviews AccorHotels
« verry good »

wonderful experience

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kyewon J., Thank you very much for taking the time to share your fantastic experience with us! We are glad to hear you had a great time at our property. We hope to have the chance to welcoming you back here soon. Sincerely, Apple

Rns Couples - 21/10/2019 Confirmed reviews AccorHotels
« Excellent »

Wonderful and very thoughtful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. RNS, Thank you very much for your comments! We are glad to hear you had a great time at the property and found our team fantastic! We hope to have the chance welcoming you back in a near future! Best Regards, Apple

R G. Families - 21/10/2019 Confirmed reviews AccorHotels
« Great hotel with great hospitality »

Highly recommended place. Spent 5 days in this resort from 14-18 Oct 2019 fully satisfied with the customer service from ground level, reception to any staff(s). I must say all staff(s) are well trained and always welcome you with smiles and without discrimination, which makes you feel like home. Very Friendly and attentive staffs, no matter whom you meet always greet you with smile and folding hand “Sawasde ka!“. I myself being in a hospitality business feel this is the only place where all are treated as same. It’s kind of resort where you will be fully satisfied with the customer service and their hospitality, pools, bars, restaurants, facilities etc. It’s not good to mention particulars names here but I would like to thankful to the lady at reception name Ann and lady with moles(Sorry all the staff(s) are Great)) sorry I just got chance to deal with them. Great receptionist and host. Spent beautiful late nights at Craft Bar with the very attentive ladies named Dao & Kate who has smiling face service all the time. It’s not fair to mention lady named F. Apple from kid corner, Amazing help us to do baby siting for us with great care where my stubborn baby manage to cope with her. All evaluations 5 stars is nothing to this resort deserve more than that, if it’s come to service, hospitality, greetings, facilities..... well trained staff(s) ! Keep it up ! I’m sure guest like me (who’s from hospitality industry) will always appreciate and like the service they provide and serve.I will highly recommend this resort for families, couples...with bet on it blindly, and love to stay again and again in future. Cheers. . khob-kun-Krub With Love From G. Families.

Our hotel has responded to the review
Our hotel has responded to the review

Sawasdee ka, Mr.R G., We very much appreciate your wonderful detailed review on your stay at the Grand Mercure Phuket Patong. There is nothing more encouraging than knowing you found yourselves extremely comfortable in the resort thanks to the special attentions and the friendliness of our dedicated team and I am sure that this feedback will serve as an encouragement to all of our staff. Thank you again for placing your trust in our hospitality; we are sincerely looking forward to pampering you again. Please feel free to contact any of us, we will be pleased to assist you with any arrangements you may need! Sincerely, Apple

Linda Couples - 20/10/2019 Confirmed reviews AccorHotels

Hotel loction very convenient ,patong nightlife bangla street is near by . Staff so helpful. I will recommend to my friend.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Linda, Thank you very much for your comments and recommending us! We are glad to hear you had a great time at the property and found our team fantastic! We hope to have the chance welcoming you back in a near future! Best Regards, Apple

Michael F. Solo - 18/10/2019 Confirmed reviews AccorHotels
« Amazing »

The staff were excellent and friendly, my suite was fantastic with a nice balcony and view.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Michael F., We would like to express our gratitude for your on-going support to our property and for taking the time to share your experience with fellow travelers! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff . Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Apple

Wei H. C. Friends - 18/10/2019 Confirmed reviews AccorHotels

While checking in, clerk did not make us very satisfied 4 stars rated

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wei-Hua C., Thank you very much for sharing your experience after recent stay with us! We are really sorry about the issues arose and you have had to go through and we can ensure you that all necessary actions will be taken immediately. Nonetheless, we hope you will give us a second chance and visit us again the future. We remain at your entire disposition shall you need any assistance. Sincerely, Apple

Daniel A. Couples - 15/10/2019 Confirmed reviews AccorHotels
« Mr »

Amazing 20 days stay. All staff were friendly and most welcoming. Great facilities and fantastic food both at breakfast and the evening buffets during the week.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Daniel A., Thousand thanks for your fabulous review! We are grateful for each of your comments and glad to hear you had a great time at our property. We hope to have the chance welcoming you back here soon and please feel free to contact any of us should you need assistance. Sincerely, Apple

Melissa Couples - 15/10/2019 Confirmed reviews AccorHotels
« Memorable stay in fabulous pool access room! »

Very relaxing. We loved chilling out by the pool every day, happy hours - both pool and lounge. Breakfast buffet was awesome- we really appreciated the real coffee each morning, the constant smiles from staff, I loved the thai sweets also. The rooms are quiet and comfortable. The only 2 constructive criticisms we have were: 1. The concrete around the pool is VERY slippery, my husband and I nearly slipped over on numerous occasions. 2. The seafood buffet on Friday, for the price, was incredibly disappointing. Having to wait for food, only to have people push in and take the entire contents of a serving tray....it felt ridiculous that we paid what we paid, but there was nothing special about it. The chef showed no desire to cook to order and the usual ambiance was gone.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Melissa, Thank you so much for such a wonderful review! We are very pleased to note you had a great stay with us and your comments on seafood buffet have been noted and will discuss internally to improve it immediately. We will also look into best solution to fix the slippery floor to prevent any unforeseen happening. We do hope to see you again and if you are heading back to Phuket please let us know. with Grand regards, Apple

Luis G. H. Couples - 11/10/2019 Confirmed reviews AccorHotels
« I would come again »

Everything was very nice, all of the staff was very kind and helpful 100% of the time and very welcoming I appreciate everything and thank you very much !

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
Your loyalty is rewarded
Le Club AccorHotels
Not participating hotel As a {{fidelityCard}} member Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates