Hotel - Grand Mercure Phuket Patong
Grand Mercure Hotel Grand Mercure Hotel

Grand Mercure Phuket Patong

4.5/5 2,263 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
  • Parking
    • Public outdoor parking
    • Public indoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Babysitting on request
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • HKT
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
    • French
    • Russian
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Services for children
    • Babysitting on request
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
  • Golf  (Nearby)
    • Golf
    • Golf lessons
  • Tennis  (Nearby)
    • Outdoor tennis court
    • Tennis
  • Beach and water sports  (Nearby)
    • Boat excursions
    • Jet skiing
    • Pedal boat
  • Bicycles rental

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24/24
    • Opening hours : Week-end 24/24

Business services

  • 3 meeting room(s)
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Hotel location

Your meetings and events

Our ballroom is perfectly suited to host large social and business events for up to 200 guests, which includes Weddings and Anniversary parties. Modern Audio Visual equipment and WiFi access are also available.The large meeting room offers natural lighting in a refined, intimate setting and is suitable for board meetings and product launches. Modern Audio Visual equipment and complimentary WiFi access are also available.The medium sized meeting venue offers natural lighting and is suitable for smaller meetings and functions. Modern Audio Visual equipment and complimentary WiFi access are available.

Grand Mercure Phuket Patong Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
MEETING ROOM I 60 m2 4 m 30 15 12 18 40
MEETING ROOM II 85 m2 4 m 40 25 24 30 50
BALLROOM 265 m2 4 m 250 60 80 150 160
    • Videoconferencing
    • Podium
    • Day light
    • WIFI access
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room
    • Fine Cuisine
    • Accommodation

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 314 rooms

Our restaurants and bars

See all our bars
See all our restaurants and bars
4.4/5 AccorHotels Rating 4,904 reviews

Our guest reviews for
Grand Mercure Phuket Patong

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 2,263 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Yt H. Solo - 15/07/2019 AccorHotels certified review
« Best location »

Staffs was so kind. Food was good. Especially, Hotel was located near the large shopping mall & famous restaurant. However swimming was a little small comparing with photos.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. YT H. Many thanks for the great review of our property! Your positive comments are very much appreciated and we are happy to know that our location, the food and the service from our team members fully met your expectations. It was a real pleasure to host you and we are already looking forward to welcoming you back! Best regards, Apple

Jim S. Friends - 15/07/2019 AccorHotels certified review
« excellent »

5 star

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. JIM S., Thank you very much for your comments! We are glad to hear you had a great time at the property. We hope to have the chance welcoming you back in a near future! Best Regards, Apple

Serene Families - 14/07/2019 AccorHotels certified review
« Quite Good »

Good: 1)Rooms are clean and beautiful 2)The food is delicious 3)The pool is awesome 4)The service is great while the stuff are friendly and helpful ( we feel so good to get along with the Taiwanese stuff Annie ❤️So wonderful to meet people who speak the same language as us !) Of course , all of the stuffs are good either ! By the way,we really hope the light could be brighter ,cause the room is too dim . In conclusion, everything is good I would like to recommend the hotel for my friends thank you for giving us such a nice experience ~

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms.Serene , Thank you very much for sharing your experience with us We are glad to receive your compliments on our tasty food, room cleanliness, lovely pool and towards our staff members, especial Annie! Should your travels bring you back to Phuket, please feel free to contact any of us prior to your arrival. Sincerely, Apple

Tatiana K. Families - 12/07/2019 AccorHotels certified review
« Stuff were very friendly, helpful and knolegable. »

Staff were very helpful. Food was good. With membership prices for food were very reasonable. Service was excellent compare to other hotels in Thailand.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms.Tatiana k., Thousand thanks for your fabulous review! We are grateful for each of your comments and glad to hear you satisfied with our food and found our staff helpful. We hope to have the chance welcoming you back here soon and please feel free to contact any of us should you need assistance. Best regards, Apple

Z. J. Couples - 11/07/2019 AccorHotels certified review
« Excelletnt living experience in Patong Beach region, Phuket »

Well, The service is quite nice and attendants in frontier are very friendly to guarantee you a quick settlement the moment you step into the lobby. The superior room, in which I've stayed, owns a quite good view of attached hotel great quality pools and gardens. Though I had all my meals outside in the street, the restaurants inside the hotel did provide a fantastic menu of local delicious as well international flavours. Based on all off those, I do suggest couples, families to take sincere considerations in staying at Grand Mercure Phuket Patong. Best regards, Z., J.

Mary F. Couples - 11/07/2019 AccorHotels certified review
« Good. »

A little disappointed in the state of our bathroom, it didn’t feel very clean and the light was flickering and making a dangerous sound. The room itself was good, nice and clean and modern, however very disappointed in the size of the balcony. With the price we were paying I would of thought we could of at least had a nice outdoor seating on a balcony. Resort was beautiful, and buffet breakfast was fantastic. Just a little disappointed in the bounce pool bar atmosphere, it wasn’t very lively or inviting, which is to why we didn’t buy many drinks. Would of preferred some music playing and staff who actually looked like they enjoy what they are doing, maybe then we would of wanted to buy more drinks and enjoy ourselves. We were very unhappy with the amount of children in the adult pool, I understand there is a kids pool so maybe more signs need to be displayed about not having children in adult pool. I know this is a difficult issue to achieve but I’m very thankful that my husband and I were not on our honeymoon because this would of been a big issue for us.

Q. Families - 11/07/2019 AccorHotels certified review
« Definitely will return back the next time »

Customer service is excellent. Kids centre is definitely one of the highlights.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms.Q., Thank you very much for your comments! We are glad to hear you found our service team impressive and fond of our kids corner which we have just enlarged it and will provide more equipment and activities for children. We hope to have the chance welcoming you back in a near future! Best Regards, Apple

Nicholas P. F. Y. Solo - 08/07/2019 AccorHotels certified review
« Great experience »

Great environment and great service

Teo L. H. Couples - 08/07/2019 AccorHotels certified review
« Love the location of the hotel »

The reception upon arrival was really very welcoming, the staff who checked us in was very friendly & patience. We booked the deluxe room with pool access as we were there to celebrate our 29th anniversary & overdue 50th birthday trip for me. The reservation mentioned that they will arrange for bed deco & cake but we did not get the cake at all. However, we did get our requests being honoured - early check in and late check out at 2pm. I am not sure how often the pool is being cleaned as there were chewing gums being scattered in the pool since the day we check in and there were still there after we check out (I have to pick them up from the bottom of the pool as well as the fallen leaves). It would be good if an extra floor mat can be placed at then entrance of balcony to the room to avoid any fall as often we are wet from the pool. You may also wish to retrain the housekeeping on the consistency of room cleaning as our toiletries are not fully replenished and we have to either call or run after the housekeeper to ask for extra towel, toiletries, cotton wools. Also, our room was not cleaned up after our return from a day trip at around 5pm on the 2nd last day of our stay. The breakfast spread was good but the spread was similar for our 3 mornings and replenishments of some food items were slow. It would be good if you can consider making some improvements to your breakfast.

K. Y. C. Couples - 08/07/2019 AccorHotels certified review
« Good »

I was satisfied with dinner seafood buffet. Also all the staffs were kindly and nice especially korean staff phillp , and thai staff noom. Also breakfast was very nice there were so many selections like fresh juice i love it. Even if i had a issue they took care us well. For sure i will come back again! My next trip!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yuncheol K., Thank you so much for writing such a flattering review on your recent stay with us. We are delighted to read that you found the team amazing and satisfied with our breakfast and dinner buffet. We will surely share this pleasing and motivating comment with our team. Thank you for placing your trust in our hotel and we are looking forward to welcome you back in the near future. Best regards, Apple

Joe Couples - 07/07/2019 AccorHotels certified review
« Second time here, will be back for a third »

It was our second time here so we do like it here. Staff are great, location is good and we enjoy the pool access room. Only 2 negatives to many children but that's not your fault but would be nice if they stuck to the main pool and secondly more bench space needed in bathroom. We really enjoy it there and will be back next year with friends.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Joe, Thousand thanks for this amazing review and continuous support! There is nothing more encouraging than knowing you found yourselves comfortable in our pool access room and appreciated with our staff hospitality. Again, thank you for the kind compliments you had given us. Should you wish to arrange anything special prior to your next visit, please do not hesitate to contact us directly. With Grand Regards, Apple

Dean Business - 06/07/2019 AccorHotels certified review
« Very good hospitality »

Staffs are friendly & helpful. Well done

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Dean, Thank you very much for taking the time to share your fantastic experience with us! We are really pleased to hear you felt impressed by service from our team and we hope to have the chance to welcoming you back here soon. Sincerely, Apple

Christopher L. Families - 06/07/2019 AccorHotels certified review
« It was great »

Very enjoyable

Salvadiswar Couples - 05/07/2019 AccorHotels certified review
« Excellent »

Overall stay was comfortable and peaceful. The ameneties and the service was extremely good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Salvadiswar, Thank you very much for your comments! We are glad to hear you had a great time at the property and found our team fantastic! We hope to have the chance welcoming you back in a near future! Best Regards, Apple

Daryl Couples - 04/07/2019 AccorHotels certified review
« Grand as grand can be »

The entire team had a great eye for detail. They overheard me wishing my husband a happy birthday. Cartoon, New and Jacky and the lovely stewards organised a birthday brownie cake at Bubbles whilst we enjoyed our dinner. Very much appreciated. We felt cared for.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.Daryl, Thank you very much for your review! We are happy to learn you had a great moment and enjoyed the hospitality of our staff, especially Cartoon, New and Jacky at the restaurant. Hope to have the chance welcoming you back to our property in a near future Best regards, Apple

Vanessa M. Couples - 03/07/2019 AccorHotels certified review
« Amazing »

We enjoyed our stay at Grand Mercure. The staff was very nice, attentive and cordial. The breakfast buffet was very extensive and super delicious. The location of the Hotel is perfect. And last but not least the Rooms are modern and clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Vanessa M., Thank you so much for such a wonderful review of our property. We are really pleased to hear you felt welcome by the team and enjoyed great service throughout your stay. Hopefully, we will see you again soon! Sincerely, Apple

Francis Families - 01/07/2019 AccorHotels certified review
« Amazing stay. »

Clean cozy room. Good spread of food during breakfast. Above all friendly and helpful staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Francis, Thank you very much for sharing your enthusiastic review with us! We are glad to receive your compliments on our room and breakfast quality and towards our staff service. We hope to have the chance welcoming you back here soon! with Grand regards, Apple

Richard A. Couples - 30/06/2019 AccorHotels certified review
« Amazing »

The overall experience was amazing. The service was exceptional and room fantastic. I want to give a special thank you to faii who assisted me in making my girlfriends birthday and our anniversary special.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Richard A., Thank you very much for taking the time to share your fantastic experience with us! We are really pleased to hear you felt incredible by service from Faii and we hope to have the chance to welcoming you back here soon. Best regards, Apple

Jenny Friends - 30/06/2019 AccorHotels certified review
« Great service and staff »

We found the staff excellent and could find nothing to fault in reception, the club rooms or the restaurant. Our Accor membership, as usual, afforded us exceptional privileges. We appreciated being able to order four or five courses off the breakfast menu delivered to our table rather than using the buffet and we enjoyed access to the Club room for lunch and afternoon tea at no extra cost. The staff always remembered us, our room no. and our coffee and breakfast preferences each day and our room faced onto the pool which meant we could step directly into the pool from our room. We would particularly like to congratulate May on her exceptional service in the Club room. She was so friendly and helpful and made our stay very enjoyable and we wish Leo all the best in his studies, another staff member very interesting to talk to. Oin in the restaurant was also very helpful. The only thing we didn't like was that the people in the room next door were allowed to smoke on their outdoor area. This is something that should be disallowed in all hotels or a special smoking area provided for them.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Jenny, Thank you very much for sharing your experience with us! We are pleased to hear you had a good time at our property and found our staff very attentive . We will share your comments with the team and especially with May, Oin, Leo who will surely be pleased to receive your compliments. Should your travels bring you back to Phuket, please feel free to contact any of us prior to your arrival. Best regards, Apple

Anonymous Families - 29/06/2019 AccorHotels certified review
« Will not recommend »

The rooms are not cleaned properly. Only beds are made and bathrooms are wiped. The whole room is a mess as left in the morning. We has 7 rooms and requested an upgrade at a negotiable price. Usually hotels give free upgrades or charge very minimal. But the duty manager and receptionist were not ready to budge.

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