Hotel - Grand Mercure Phuket Patong
Grand Mercure Hotel Grand Mercure Hotel

Grand Mercure Phuket Patong

4.5/5 2,329 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
  • Parking
    • Public outdoor parking
    • Public indoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Babysitting on request
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • HKT
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
    • French
    • Russian
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Services for children
    • Babysitting on request
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
  • Golf  (Nearby)
    • Golf
    • Golf lessons
  • Tennis  (Nearby)
    • Outdoor tennis court
    • Tennis
  • Beach and water sports  (Nearby)
    • Boat excursions
    • Jet skiing
    • Pedal boat
  • Bicycles rental

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24/24
    • Opening hours : Week-end 24/24

Business services

  • 3 meeting room(s)
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Hotel location

Your meetings and events

Our ballroom is perfectly suited to host large social and business events for up to 200 guests, which includes Weddings and Anniversary parties. Modern Audio Visual equipment and WiFi access are also available.The large meeting room offers natural lighting in a refined, intimate setting and is suitable for board meetings and product launches. Modern Audio Visual equipment and complimentary WiFi access are also available.The medium sized meeting venue offers natural lighting and is suitable for smaller meetings and functions. Modern Audio Visual equipment and complimentary WiFi access are available.

Grand Mercure Phuket Patong Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
MEETING ROOM I 60 m2 4 m 30 15 12 18 40
MEETING ROOM II 85 m2 4 m 40 25 24 30 50
BALLROOM 265 m2 4 m 250 60 80 150 160
    • Videoconferencing
    • Podium
    • Day light
    • WIFI access
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room
    • Fine Cuisine
    • Accommodation

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Each room at Grand Mercure Phuket Patong features a 40' LCD satellite TV, sofa, mini bar, safe, bathroom with bathtub and/or shower, free WiFi access and stunning pool views. Connecting room options are also available on request.Our Deluxe Pool access room includes privileges such as express check-in and facilities like private sundeck and complimentary WIFI. Connecting and twin rooms are available upon request. Up to 2 adults and 1 child.

  • 314 rooms
  • 100 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Video games on TV in room
    • Manual temperature control
    • Baby bed
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars
4.4/5 AccorHotels Rating 5,029 reviews

Our guest reviews for
Grand Mercure Phuket Patong

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 2,329 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Solo travel - 12/09/2019 TripAdvisor review
« Excellent hotel »

We stayed here for 2 nights . A beautiful hotel . Great staff and wonderful breakfast. We didn't get to use much of the pool but it looked amazing.we wish we had more time to stay here in Patong. Would definitely recommend staying here

Our hotel has responded to the review
Our hotel has responded to the review

Dear rajiv123, Thank you very much for sharing your wonderful review and recommending our property! We are glad to receive your compliments on our tasty food and towards our staff members. We hope to have the chance welcoming you back here soon! Best regards, Apple

Family - 12/09/2019 TripAdvisor review
« Very nice hotel »

Very nice hotel, staff was very friendly, all of them welcome you with a warm smile. Hotel was tidy and clean, environment was nice and relaxing. Breakfast have many kinds of foods and drinks, they also provide some fresh blend fruits and vegetables juices and local coffee. Location was good. Restaurants, convenient store, massage all u can find just next to your hotel. Let’s relax n 5 stars massage just 5 minutes walk. They also provide shuttle bus to big shopping mall, if not take shuttle bus, walk to Jungceylon shopping mall only take you 10 to 15 minutes. But hotel only provide buffet dinner on Mon, Wed and Fri, if they can provide dinner buffet everyday will be much better. Even though no dinner buffet when I stay. I will stay at this hotel again if I back to Phuket.

Our hotel has responded to the review
Our hotel has responded to the review

Dear harmonydesignco, Many thanks for the great review of our property! Your positive comments are very much appreciated and we are happy to know that our location, the service from our team members and also breakfast variety fully met your expectations. It was a real pleasure to host you and we are already looking forward to welcoming you back! Best regards, Apple

Sunil Friends - 10/09/2019 AccorHotels review
« superb stay..!! »

hotel property is very good hotel location is near to nightlife parties hotel staff is very professional and helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.Sunil, Thank you very much for your wonderful comments! We are glad to hear you had a great time at the property and found our team fantastic! We hope to have the chance welcoming you back in a near future! Best Regards, Apple

ryancheekheongw Friends getaway - 02/09/2019 TripAdvisor review
« Great Stay »

my first visit after 30 years, because I stay in BKK and other hotel in this group. Past few years and last year was in BKK and also enjoyed my stays very much, no different this time. As for this time around was a good relax time for us and have arrange our self a day trip to see the many changes in this tourist island and with and there are many new easy access location with great views. Sad to say there are not many authentic Thai food around. But we still enjoy our stay at Grand Mercure Phuket Patong. Will recommend to friends if they want to visit. Thank you to the hotel team. Cheers

David M. Friends - 29/08/2019 AccorHotels review
« It was great place to stay staff where fantastic and friendly »

Great experience

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. David M., It makes us smile to learn that you had a great time with us. We are happy to know that you satisfied with the friendliness of our staff. We look forward to having the opportunity to be able to host you again in the near future! with Grand regards, Apple

Sunita V. Couples - 29/08/2019 AccorHotels review
« The best hotel in all of Thailand »

The best customer service , excellent food,very clean room and environment. Excellent swimming pool. Very secure and safe and quite at night. Highly recommend to anyone looking to stay in Patong .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Sunita V., Thousand thanks for taking the time to write about your fabulous experience! There is nothing more encouraging than knowing you found yourselves extremely comfortable in the resort thanks to the special attentions and the friendliness of our dedicated team! Again, thank you for the kind compliments you had given us. Should you wish to arrange anything special prior to your next visit, please do not hesitate to contact us directly. Best regards, Apple

Mary N. Families - 28/08/2019 AccorHotels review
« An excellent stay »

Hotel is in a good location, staff are very welcoming and helpful to guests. Facilities are excellent - the swimming pools, sun loungers etc. Good restaurant and staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms.Mary N., Thousand thanks for your fabulous review! We are grateful for each of your comments and glad to hear you had a great time at our property. We hope to have the chance welcoming you back here soon and please feel free to contact any of us should you need assistance. with Grand regards, Apple

Manoj V. Friends - 27/08/2019 AccorHotels review
« Great Property Great staff »

We were helped by Mr Phillip on our check in and to our surprise he gave us an upgrade which was fantastic to hear after a tiring flight. Your staff during Breakfast Ms Sai and Ms Ying were exceptional in their service to our entourage On the whole we really enjoyed our stay in Grand Mercure Patong and will surley be back again for another Holiday. Kudos to Mr Phillip who really made our stay a memorable one.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Manoj V., Thank you very much for taking the time to share your fantastic experience with us! We are really pleased to hear you felt impressed by our dedicated team, especially Phillip, Sai and Ying and we hope to have the chance to welcoming you back here soon. Sincerely, Apple

Sujeong Y. Couples - 27/08/2019 AccorHotels review
« Not bed »

I spent three vacations here. This time it was wet and smelly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Sujeong y., Thank you very much for third visit and taking the time to let us know about your experience following your recent stay at our property! We are sorry for dissatisfaction in room quality during your recent stay and we will share your comment among our team for improvement. We hope to have the chance welcoming you back in a near future! Best regards, Apple

W. Friends - 25/08/2019 AccorHotels review
« Awesome holiday and place to stay. »

Loved the pool side rooms along with the wide selection and variety of food for the breakfast buffet.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. W., We thank you so much for this wonderful review of our property! It gives us immense pleasure knowing that you enjoyed the quality of the breakfast and the pool access room. We are looking forward to welcome you back again for another memorable holiday. Best regards, Apple

Sally Couples - 24/08/2019 AccorHotels review
« Great »

The hotel was lovely the lobby was very spacious and our room was lovely. From the staff to the bed it was overall a great stay and we would recommend for our friends and family to stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms.Sally, Thank you very much for sharing your enthusiastic review with us! We are glad to hear you enjoyed recent stay and receive your compliments on our room, bed quality and towards our staff members. We hope to have the chance welcoming you back here soon! Yours Sincerely, Apple

Jodie, A. Couples - 24/08/2019 AccorHotels review
« Best Holiday Ever! »

All of the staff were helpful and could not do enough for us. The facilities were very clean. We felt very welcome.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms.Jodie, Thank you very much for your fabulous comments! We are glad to hear you had a great time at the property and found our team fantastic! We hope to have the chance welcoming you back in a near future! Best Regards, Apple

Anonymous Families - 21/08/2019 AccorHotels review
« So far so good »

Cleaning should be improved since cockroaches were found in the corridor and balcony.

Our hotel has responded to the review
Our hotel has responded to the review

Dear valued guest, We very much appreciate your comments regarding your stay at the Grand Mercure Phuket Patong. It is very grateful to hear you had a great time here yet, we are sorry about cockroach matter. We actually have regular schedule for pest control service so we will coordinate with our supplier to pay more attention to this issue. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Apple

Vicki A. Friends - 21/08/2019 AccorHotels review
« Fantastic Hotel »

I have stayed at this property every year since it opened as it’s the best hotel in Patong. The staff are all so pleasant and accommodating, the location is very central and convenient. The rooms are very nice especially the pool access rooms,

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Vicki A., We would like to express our gratitude for your on-going support to our property and for taking the time to share your experience with fellow travelers! Knowing we have managed once again to make your stay fantastic makes our job worthwhile and leads us to believe we have fulfilled our mission in creating memorable experiences. We are already looking for your return and to have the chance to pamper you and your family next year. Should there be anything you would like us to take care of prior to your next stay, please let us know. with Grand regards, Apple

Marzuke Families - 20/08/2019 AccorHotels review
« Excellent service, best hotel staff ive met so far »

Million thanks to Asst Manager Mr Korean guy (forgotten his name), together with his front office staff Ms Wang, the technician guy, and rest of restaurant staff.. U guys are superb. Ive travel around the globe n stayed in many hotels, but the service and attention received from u all were beyond my expectation. Now my wife have put ur hotel in our primary list to stay in Phuket. Kudos to Grand Mercure Phuket management for allowing ur staff to excell beyond words.. Tq tq

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Marzuke, Thank you so much for writing such a heartfelt review on your recent stay with us. We are more than happy to learn that you had a wonderful holiday here and thank you for praising the genuine service of Mr. Philip, Ms. Wang and the rest of the team for thier dedication. We feel so proud that our team succeeded in providing you an exceptional service. Thank you for recommending us and we look forward to welcoming you back for many more exceptional experience! Best Regards, Apple

Anonymous Families - 19/08/2019 AccorHotels review
« Nice »

Lots of room for improvement

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, Thank you for taking the time to complete our satisfaction survey! We have learned that your recent experience here may not meet your satisfaction and we would like to apologize for any discomfort happened during your stay. Should you have any further comments, please feel free to let us know! We hope to have the chance welcoming you back in a near future. Best regards, Apple

N. Families - 19/08/2019 AccorHotels review
« Pleasant. »

Peace and tranquility in the viall. Only problem was the mosquito.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.N., Thank you very much for your comments! We are glad to hear you had a great time at the property and we will share your comment regarding mosquito with respective department to improve quality of stay. We hope to have the chance welcoming you back in a near future! Best Regards, Apple

W. Couples - 16/08/2019 AccorHotels review
« Holiday »

Very good experience with the stay with the hotel, Staffs are very warm welcome with the arrival. Room can access pool directly but a bit small size, overall is satisfied

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. W., Thank you very much for taking the time to share your fantastic experience with us! We are really pleased to hear you felt welcome by the team and we hope to have the chance to welcoming you back here soon. with Grand regards, Apple

Anonymous Friends - 16/08/2019 AccorHotels review
« Basic and smelly »

At check in, we were informed by that despite having requested two single beds, we had a queen bed, we asked about being moved to another room that had 2 single rooms but we were told no and to deal with it. If it had been 2 men sharing a room, I doubt they would of been expected to share a bed, but as we were two women, it was ok? The bathroom had no exhaust fan and as a result, there was mold in the shower. We couldn't have a bath as the plug didn't seal properly. The second last night, we were woken up by a staff member banging loudly on our door to give us our room service bill, this could of been slipped under the door or been delivered at a more reasonable hour ie 8am not 2am. The pool was tiny and once there was a couple of kids in there with their inflatable toys and water guns, it wasn't a relaxing experience. There wasn't enough sun umbrellas for the sunbeds, the cocktails were ridiculously overpriced and unpleasant to drink. The breakfast catered towards an Asian population and was repetitious. Also, the fact that people could and did smoke on the decking where people were eating their breakfast was disgusting. As a result of this, cigarette butts were left lying on the ground for people to step on. The staff in the club lounge (Pear and another lady), were amazing, very friendly and able to provide information on the local area. The staff at the front desk (women), were very helpful with booking tours for us. However, there wasn't much information provided on the activities to do in the surrounding area ie safe recommendations for beauty services, yoga, pilates or even the local shopping center (stumbled upon that by accident our last night there). The smell from the waste water treatment facility left a lot to be desired and if I had know that was opposite the hotel, I would of booked elsewhere.

Our hotel has responded to the review
Our hotel has responded to the review

Dear valued guest, Thank you for taking the time to tell us about your experience at the Grand Mercure Phuket Patong. We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Apple

Bundit A. Business - 15/08/2019 AccorHotels review
« Mr. »

Extremely satisfied.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Khun Bundit A., Thousand thanks for this wonderful review of our property! It is always a pleasure to hear a positive sentiment from our guests and we are grateful for your generous praise specially coming from a valued loyal guest. It will be great honour to welcome you back for many more pampering experience. Looking forward to your next visit soonest. Sincerely, Apple

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