Hotel - Mercure Hotel Kaiserhof Frankfurt City Center
Mercure Hotel Mercure Hotel

Mercure Hotel Kaiserhof Frankfurt City Center

Our hotels AccorHotels
3.5/5 1,155 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • WiFi in your room
    • WiFi access
  • Parking  (Nearby)
    • Public outdoor parking (Paying, Nearby)
    • Public indoor parking (Paying, Nearby)
  • Air conditioned
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Currency exchange


  • Breakfast
  • 1 restaurant(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 12:00 - 23:00
    • Opening hours : Week-end 12:00 - 22:00

Business services

  • 8 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Hotel location

Companies and event centres nearby


ALLIANZ1 km / 0.62 mi COMMERZBANK0.5 km / 0.31 mi DENIC0.1 km / 0.06 mi DEUTSCHE BANK0.5 km / 0.31 mi DZ BANK0.5 km / 0.31 mi HELABA0.8 km / 0.5 mi MORGAN STANLEY0.5 km / 0.31 mi WEST LB0.3 km / 0.19 mi
BAKER AND MC KENZIE0.6 km / 0.37 mi DEKA INVESTMENT0.3 km / 0.19 mi DEUTSCHE BAHN0.2 km / 0.12 mi DEUTSCHE BUNDESBANK0.3 km / 0.19 mi ECB0.3 km / 0.19 mi IHK1.1 km / 0.68 mi T SYSTEMS0.5 km / 0.31 mi

Exhibition and convention centre

MESSE FRANKFURT0.9 km / 0.56 mi

Your meetings and events

For your meetings and conferences, our hotel has a total of 8 different meeting rooms, ranging from 269 sq. ft. (25 m2) to 1614 sq. ft. (150 m2). All meeting rooms feature state-of-the-art conference technology and also have air-conditioning anda modern ventilation system. Our experienced staff are on hand to offer advice and support at any time when planning, organizing or hosting your event.

Mercure Hotel Kaiserhof Frankfurt City Center Meeting Room 1 photos
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
AMSTERDAM 25 m2 2.4 m 0 0 8 0 0
BRÜSSEL 25 m2 2.4 m 0 0 10 0 0
LISSABON 50 m2 2.8 m 30 15 20 30 0
MAILAND 50 m2 2.8 m 30 15 20 30 0
MAILAND + LISSABON 100 m2 2.8 m 70 30 45 60 0
PARIS 75 m2 2.8 m 50 25 35 45 0
PARIS + ROM 150 m2 2.8 m 110 50 70 90 0
ROM 75 m2 2.8 m 50 25 35 45 0
    • Flipchart
    • Audio and video equipment
    • Day light
    • WiFi access
    • Airconditioned meeting room
    • Video equipment
    • Overhead projector

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Our 4-star Mercure Kaiserhof Frankfurt City Center hotel offers you the choice between Standard and Superior Rooms, luxuriously furnished Privilege Rooms with double bed and spacious Privilege Suites. All of our 106 rooms are air-conditioned andare equipped with WIFI. One child aged up to 12 years old can stay in their parents' room free of charge. Crib available on request.

  • 106 rooms
  • 68 non-smoking rooms
  • 2 family rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Radio in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Telephone
    • Direct dial telephone
    • Crib on request
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

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Our guest reviews for Mercure Hotel Kaiserhof Frankfurt City Center

100% genuine reviews from our guests

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3.5/5 TripAdvisor Rating Based on 1,155 reviews
TripAdvisor review
Business - 22/01/2018
« Not the best guest experience »

RENOVATION WORKS: The hotel is currently doing renovation works, on which I was not informed at all when I did the reservation. In the 3rd Floor the on-going renovation works can still be seen (walls, carpet). The standard rooms look somewhat run down and are overdue to be renovated. However, I was informed by front office the renovation of these rooms will only be done in the next two to three years. Additional information: The building itself is also undergoing major renovation works. My room window was facing a construction site which caused noise (from 08:00 Mo-Fr) and dust (window sill in my room was covered with dust). Free WIFI: It is too slow (Bit rate?) and therefore far away from any today's standard. HOUSEKEEPING: When I checked-in the radiator in my room was shut-off and the window was open (at an outside temperature of 4 degrees). A quite uninviting atmosphere in my opinion.

TripAdvisor review
Solo travel - 24/12/2017
« Nice hotel (in chaos though) »

The hotel fixtures and fittings are second to none. This location does a disservice to the brand. I was accosted by a homeless man sitting two doors away with his filthy dogs. Some of the customers were very bad tempered, maybe Accor is to blame here-some of them were football hooligans-it was clear what they were in town for.

TripAdvisor review
Family - 21/12/2017
« Disappointed »

Very disappointed on this 4 star. I understand it is under redevelopment. But tea cup, bed liner covered with dust is not acceptable for a 4 star hotel. And the room cleaning from 8:30am is a kill, make a huge noises. Cant believe it!

TripAdvisor review
Solo travel - 19/12/2017
« Under renovation and no wifi. »

During my stay, the hotel is under renovation heavily especially on my floor. Have to walk pass several renovating area with smell of paints. Most importantly is there is no wifi on my floor (2nd). Staff has known it didn't work and didn't tell me until I've found out myself. Then she promised to correct it but after 6 hrs still no internet. Refuse to change the room to other floor. Very bad experience.

TripAdvisor review
Business - 10/12/2017
« Building worksite ! »

Would have been nice to know that the entire hotel was under reconstruction, having to go through corridors and so on where customer safety is the least of the owner worry. First time in a very long while that I was requested to pay for the rooms before check out ... (while being a Platinum AccorHotels cardholder).

TripAdvisor review
FiveMonthTrip Business - 08/12/2017
« good location, under rennovations, average service »

good value for money on a SUNDAY night. doubt i would pay the week day rate. close to the central station. modern, clean rooms. construction starts at 745 am. not much in terms of services. returning here would be based on cost

TripAdvisor review
Couples - 07/12/2017
« Cheap and luxurious »

Lovely short stay! Rooms were immaculate and provided us with complimentary tea and coffee. Guessing gowns were a brilliant touch! Shame that building work was happening, started work early in the morning disturbing sleep. Think that due to the works there were some bugs in our room but not many. Brilliant location not far from the city centre and the location of the Christmas markets! Warm rooms which were essential on such cold nights.

TripAdvisor review
singhwi Business - 29/11/2017

rooms are very good, very convenient location. very neat and clean, overall liked very much.location is very close to central station surrounded by good restaurants having all sort of food and cuisine. for indians there are number of good indian restaurants. main shopping area is close by and good surroundings.amenities are moderate. check in and check out is quick . friendly staff. breakfast for vegeterians is moderate.

TripAdvisor review
Solo travel - 27/11/2017
« Good Hotel, near station, »

the hotel is 250m away from main station, to reach by foot, nice service at reception, clean and nice room,the breakfast is of rich choice with friendly personnel, possibility to lock up luggage at reception

TripAdvisor review
figfest Solo travel - 05/11/2017
« Convenient location »

In spite of extensive rebuilding work in progress, this was a quiet and pleasant stay. The hotel is a short walk from the Hauptbahnhof and in easy walking distance from the historic centre of Frankfurt.

TripAdvisor review
Solo travel - 01/11/2017
« Contemporary and ergonomically designed rooms »

Hotel is undergoing refurbishment at the moment. I happened to stay in one of the newly refurbished rooms, which have contemporary and ergonomic design, brand new furnitures, smart TV, free water, tea and coffee with modern coffee making machine with capsules.

TripAdvisor review
Business - 01/11/2017
« rooms renovated but facilities reduced »

Booked a privilege room which is freshly renovated with modern interiors but surprisingly I saw small amenities like even simple toiletries have been removed like lotion shower caps , even no slippers which where earlier part of privilege room has been removed

TripAdvisor review
Business - 29/10/2017
« Boutique hotel, not worth being part of Accor hotel list »

Hotel under refurbishment but the room I got still looked shabby. Although the room was booked and paid in advance, the payment was not accepted as I didn’t bring my company’s credit card. I was in a bigger Accor hotel last month (Novotel Paris La Defense) and I didn’t face that issue. So ridiculous to to have such inconsistencied!

TripAdvisor review
Business - 13/10/2017
« Excellent hotel »

PROS: - Excellent location - Rooms are really clean, big TV, very comfortable bed - Bathrooms are really nice, renovated and big - Free mini bar - iron and ironing stand in the room - very nice and friendly staff CONS: - There is only 1 lift and its small :)

TripAdvisor review
Business - 09/10/2017
« Disappoiting »

The hotel is currently under-going renovation so, if you do not mind staying on a building site in what turned out to be the middle of the red-light district, then this hotel might score higher points for you. The saving grace, in my opinion, was the hotel staff who were all delightful and couldn't have been more helpful.

TripAdvisor review
claudio nicola f Family - 02/10/2017
« vacation in franlfurt »

very closed of central station and friend atmosphere . reception provided all information necessary about the city and support for all problems. Room very comfortable and updated. have nice restaurants at kaiser street (hotel street)

TripAdvisor review
Business - 17/09/2017
« Small bed »

I stay at Privillage room with twin beds. The bed and quilt are very small. You could easily fall off the bed while sleeping. The quilt is too small to keep warm at night. As Accor gold member, I am not sure what benefits did I receive from the hotel. It seems like no upgrade or welcome drinks. Breafast is okay per European standard.

TripAdvisor review
Couples - 10/09/2017

Great location, great staff, great room...when construction is over it will be sweet!...many thanks! Many bars and restaurants nearby.....close to railway station and river walk and I am required to write more characters.

TripAdvisor review
carmines92 Solo travel - 28/06/2017
« short stay »

The only thing I would say that was off putting is that I paid at least 6 months in advance with my own credit card. It was charged ok no problem. Then when I get to check in the hotel requires that I have the same credit card with me. Odd policy. If a charge back was to occur it would have occurred a long time ago. Anyway, the clerk said she could refund the card that I used and charge another card that I had with me.

TripAdvisor review
Business - 19/05/2017
« Location »

Location is within 5mins walk as you arrived at Frankfurt Main station. Varieties of restaurants, 10mins walk away from the Zeil shopping street. Comfortable rooms with new bathroom. The welcoming free access to coffee and water at the lobby was a plus point.

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