Hotel - Mercure Hotel Kaiserhof Frankfurt City Center
Mercure Hotel Mercure Hotel

Mercure Hotel Kaiserhof Frankfurt City Center

4.0/5 276 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates

Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Well-lit parking
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • Polish
    • Russian
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Currency exchange

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 12:00 - 23:00
    • Opening hours : Week-end 12:00 - 22:00

Business services

  • 8 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Companies and event centres nearby

Company

ALLIANZ1 km / 0.62 mi COMMERZBANK0.5 km / 0.31 mi DENIC0.1 km / 0.06 mi DEUTSCHE BANK0.5 km / 0.31 mi DZ BANK0.5 km / 0.31 mi HELABA0.8 km / 0.5 mi MORGAN STANLEY0.5 km / 0.31 mi WEST LB0.3 km / 0.19 mi
BAKER AND MC KENZIE0.6 km / 0.37 mi DEKA INVESTMENT0.3 km / 0.19 mi DEUTSCHE BAHN0.2 km / 0.12 mi DEUTSCHE BUNDESBANK0.3 km / 0.19 mi ECB0.3 km / 0.19 mi IHK1.1 km / 0.68 mi T SYSTEMS0.5 km / 0.31 mi

Exhibition and convention centre

MESSE FRANKFURT0.9 km / 0.56 mi

Your meetings and events

For your meetings and conferences, our hotel has a total of 8 different meeting rooms, ranging from 269 sq. ft. (25 m2) to 1614 sq. ft. (150 m2). All meeting rooms feature state-of-the-art conference technology and also have air-conditioning anda modern ventilation system. Our experienced staff are on hand to offer advice and support at any time when planning, organizing or hosting your event.

Mercure Hotel Kaiserhof Frankfurt City Center Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
AMSTERDAM 25 m2 2 m 0 0 8 0 0
BRÜSSEL 25 m2 2 m 0 0 10 0 0
LISSABON 50 m2 2 m 30 15 20 30 0
MAILAND 50 m2 2 m 30 15 20 30 0
PARIS 75 m2 2 m 50 25 35 45 0
ROM 75 m2 2 m 50 25 35 45 0
MAILAND + LISSABON 100 m2 2 m 70 30 45 60 0
PARIS + ROM 150 m2 2 m 110 50 70 90 0
    • Flipchart
    • Audio and video equipment
    • Day light
    • WIFI access
    • Airconditioned meeting room
    • Video equipment
    • Overhead projector

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Our 4-star Superior Mercure Hotel Kaiserhof Frankfurt City Center offers you the choice between Standard and Superior Rooms, luxuriously furnished Privilege Rooms with double bed and spacious Privilege Suites.All of our 106 rooms are equipped with air conditioning, TV, mini-bar, safe and WIFI. One child aged up to 12 years can stay in their parents' room free of charge. Crib available on request.

  • 106 rooms
  • 106 non-smoking rooms
  • 2 family rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Turn down service
    • Air conditioning
    • Trouser press in room
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Direct dial telephone
    • Baby bed
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.3/5 AccorHotels Rating 587 reviews

Our guest reviews for
Mercure Hotel Kaiserhof Frankfurt City Center

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 276 reviews
Deano Couples - 07/09/2019 AccorHotels review
« Feels good, nicer decor than many Mercure' »

Very good welcom by very good staff. We arrived from an early flight and had a chance to refresh, our bags taken care of; and a clear idea of when our room would be available. Got good guidance for our morning walking tour before the room would be ready. Likes the decor, more luxe than standard Mercure. Very good breakfast. Handy to train station and center city by foot

Heiner H. Families - 06/09/2019 AccorHotels review

The Privillege Suite I stayed with my family was great as it was very spacious, clean and well equipped, except the shower in a bathtub was very tight and awkward to use. The executive lounge wasn’t exactly welcoming place and I hope you will improve it for future. Despite of being told that our room came with the lounge access and free refreshments available from 3pm etc at check-in and we went there by the lift which was accessible only by the (Privillege/Executive) room key, somehow we were made to feel unwelcome. I don’t think we were even greeted (I mean not even a hello on arrival) and felt being watched/monitored suspiciously somehow, and the staff came up and asked how many drinks we had when we were about to leave (for billing purposes it seemed). It was not a nice experience and I had to look up/investigate what the room inclusions were once I got back to my room, then went to the lobby/check-in-counter to ask what’s allowed in the executive lounge etc. It turned out everything (except the Mercure Wines) in the lounge should had been available to us as the Privilege Suite guests! We found that the TV channel availability was not sufficient as there was no English speaking channels. There wasn’t even normal CNN news channel but CNBS business news only, and the TV wasn’t equipped with screen-mirroring to watch videos/movies from our devices. Otherwise we enjoyed staying in the wonderful room(suite). Thank you.

Family - 04/09/2019 TripAdvisor review
« A questionable Area for a family hotel »

My family and I just came back home from staying at the Mercure Hotel Kaiserhof in Frankfurt. I must say that the location although close to the Main Train Station, it is very questionable at best. The hotel is located virtually next to a dubious "cinema", some sex shops (especially one with quite an assortment of dildos on display). It is a very shady area to come with family. I was concerned to have brought my 12 year old daughter around here. The hotel website should make a point to explain than although it is a up and coming area that is experiencing a revival, it is still a red light district with drunken/addict people around the area. I would have never bring a young child around sex shops. Another unpleasant experience was that, although I booked my hotel directly through accor, and my receipt stated that there were no additional charges at the hotel, as soon as I checked-in, I was advised that I must pay an additional 12€ in cash for "city taxes", when I explained that there was no mention of additional taxes to be paid locally in my reservation confirmation, I was told that I still had to pay them for the 3 people 2 nights. Although I did not agree with this additional, uninformed "City Tax", I had no more remedy but to pay. Then, I was told it must be done in cash. That was a first for me, as I had paid city taxes across European hotel (including Accor Hotels) and I have done this with my credit card. I explained that I was not to pay in was and only with credit card, the clerk had to ask to reception manager, which she grudgingly agreed to do it. Certainly, I felt that even as a "Platinum" member I was too much of an inconvenience. Lastly, our Suite seems older than only 1 year since last renovated. The mattresses are hard as rocks. Breakfast was very acceptable. The Upper Lounge was so hot, and the AC could not be adjusted to make it a bit more welcoming. As I mentioned during my check-in to the reception clerk, It is the first and last time I stay at this hotel. It is the worst Accor Hotel I have ever stayed by far.

Craig Couples - 02/09/2019 AccorHotels review
« Great stay »

Excellent room in a handy location by the train station

Anton Families - 31/08/2019 AccorHotels review
« Stylish »

Beautiful hotel and well designed. It would be better if parking was not so expensive and having a restaurant in hotel would be nice too. Staff is very nice and helpful. There is a supermarket just next door.

Cara L. Families - 30/08/2019 AccorHotels review
« Amazing breakfast »

We booked 2 room for our family on an overnight stay in Frankfurt. The hotel was ideally located in the centre of town and offered parking which we were happy to pay for. The standard room was great, just what we expected from mercure, clean and modern with a nice bathroom. The premium room was not quite as good as expected as the bathroom was tired. The room was big but didn’t feel homely. There was hard flooring but no slippers or dressing gown offered. It was all very clean but the standard room had a more modern feel. The breakfast was amazing! Every possible choice of food and drink laid out beautifully.

Anonymous Couples - 27/08/2019 AccorHotels review
« A well positioned hotel with great staff »

We enjoyed the proximity to transport and the staff were very helpful and friendly. Breakfast was great. We also enjoyed having the markets out the front on the days they were there.

Piyush Business - 26/08/2019 AccorHotels review
« Good Experience »

I arrived at the hotel around 1000hrs, only to be told that the rooms are available post 1500hrs. However, the staff at the front-desk ensured that they could check me in by 1400hrs, thereby saving an hour of my waiting time. The room was decent, though I'd have preferred a pair of carpet slippers to walk around and perhaps a few complimentary bottles of water! Overall the experience was good.

Juan A. T. Business - 25/08/2019 AccorHotels review
« Front desk man was not able to help »

At check in around 23hs and the man at the front desk was not willing to help: sir, we don’t have your company registered he stated several times and after I asked to double check he found it. Then he said can’t find my le club number not even searching by my last name and after I insisted he found it. Is incredible that they front desk agent doesn’t want to recognize me as a frequent guest!!!!

Sreejith B. Business - 15/08/2019 AccorHotels review
« Great Experience in a prime Location »

It was very pleasant experience about the Stay. Breakfast was fantastic. Very friendly staff.

Nina Families - 05/08/2019 AccorHotels review
« Good value for money. Very close to Hauptbahnhof. »

The hotel was good for one night. It is very close to Hauptbahnhof, which is great in terms of location, but the surroundings are scary with the red light district literally around the corner. It is safe inside, you can go beyond reception only with the electronic key. Rooms are clean, beds are comfortable. It was an unpleasant delay with the check-in, we were asked to wait for an hour, as the rooms were not ready due to late check-out of the previous guests. The shower was funny in both rooms, you can't avoid water leaking to the bathroom floor. Overall we were satisfied, as needed a good place to stay one night near Hauptbanhof. Good value for money.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nina T., We very much appreciate your comments regarding your stay at the Mercure Hotel Kaiserhof Frankfurt City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Thaxton Operations Manager

Jean-michel Families - 31/07/2019 AccorHotels review
« An oasis of confort and service at the heart of Frankfurt »

We elected the Mercure as our headquarter while overseeing our move in town because of its brand reputation and location. We came to discover a much higher service level than expected and a very generous breakfast in a very quiet a refined environment.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jean-Michel S., We very much appreciate your comments regarding your stay at the Mercure Hotel Kaiserhof Frankfurt City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Thaxton Operations Manager

Couples - 30/07/2019 TripAdvisor review
« Great location »

Friendly, nice, very good price and excellent location close to Frankfurt central station. Recently renovated, good restaurants nearby and walking distance to the central area. Breakfast is highly recommended.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Explorer15581927785, We very much appreciate your wonderful review regarding your last stay in our Mercure Hotel Kaiserhof Frankfurt City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Thaxton Operations Manager

Bob Business - 25/07/2019 AccorHotels review
« excellent hotel in great location »

- good location - excellent breakfast - friendly staff - nicely renovated hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tobias B., We very much appreciate your comments regarding your stay at the Mercure Hotel Kaiserhof Frankfurt City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Thaxton Operations Manager

Anonymous Families - 23/07/2019 AccorHotels review
« Poor »

I am a platinum Accor member and did not receive any of the benefits at this hotel ie. premium internet, welcome drink or orientation. Our room was downgraded and when I complained they said there was poor integration of the system and essentially argued with me , this has never happened before at any other Accor. No apology or alternative options offered. The following morning we received breakfast included as some recognition I suspect of the very poor customer service. Worst Accor we have stayed at!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alice B., Thank you for taking the time to tell us about your experience at the Mercure Hotel Kaiserhof Frankfurt City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please note that this problem was an exception and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Scott Thaxton Operations Manager

Business - 22/07/2019 TripAdvisor review
« Great Service and a great price! »

We had a great room in a very convenient location two blocks from the Hauptbahnhof. We have been big fans of the breakfast buffets in all Mercure hotels we have stayed in. This location was no exception. The people at the desk were very friendly and helpful. The Mercure Hotel Kaiserhof will be my first choice next time I am in Frankfurt.

Our hotel has responded to the review
Our hotel has responded to the review

Dear avazansky1, thank you very much for your wonderful words regarding your last stay in our Mercure Hotel Kaiserhof Frankfurt City Center. We are glad to see that you enjoyed your stay with us and also thank`s for mentioning the great hospitality you received from our reception team. You may be certain that your wonderful words will not go unheard in our entire team. We are looking forward to welcome you back in our Mercure Hotel Kaiserhof Frankfurt City Center soon. With kind regards, Scott Thaxton Operations Manager

Troy Business - 21/07/2019 AccorHotels review
« Good overall »

Friendly and helpful bi-lingual staff which made communications in English easy. The room was comfortable except for the square pillows (they were old, work out and just plain awful in every respect). The air-conditioning also made a buzzing sound every 5-10 minutes which woke me through the night several times. This was reported however it was advised it was normal (not had this anywhere else in the world). The room was quiet, clean and otherwise well equipped. The breakfast was the highlight of the stay. Compliments to the kitchen staff who take pride in presenting one of the best breakfasts I have seen in a very long time. Loyalty drinks not in room as mentioned and the bar fridge was empty. First time in a couple years where nothing was offered for gold or platinum loyalty.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Troy M., Thank you for sharing your experience, we hope to see you soon in our Mercure Hotel Kaiserhof Frankfuer City Center. Sincerely, Scott Thaxton Operations Manager

Ather I. Families - 20/07/2019 AccorHotels review
« Made the right choice »

It's very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ather I., Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Thaxton Operations Manager

mshawLondon Solo travel - 19/07/2019 TripAdvisor review
« Short Stay in Frankfurt »

Excellent service, receptionists were very professional, helpful, cheery and smiling. The room was very pleasant, clean and the air conditioning worked well. Most importantly the bed was very comfortable after a long flight.

Our hotel has responded to the review
Our hotel has responded to the review

Dear mshawLondon, thank you very much for your review regarding your recent stay. We are very happy that we exceeded your expectations and our reception team was very helpful for all your questions. We hope to see you soon in our Mercure Hotel Kaiserhof Frankfurt City Center. Best regards Scott Thaxton Operations Manager

Anonymous Solo - 17/07/2019 AccorHotels review
« Convenient and comfortable »

Excellent overall, except for the lack of hot water in the morning.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. Nice to see that you liked your recent stay with us nut we also need to apologize regarding the problems with the water supply in the morning. We hope to welcome you back to our hotel very soon! Sincerely, Scott Thaxton Operations Manager

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
Your loyalty is rewarded
Le Club AccorHotels
Not participating hotel As a {{fidelityCard}} member Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates