Hotel - The Kuta Beach Heritage Hotel Bali - Managed by AccorHotels
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The Kuta Beach Heritage Hotel Bali - Managed by AccorHotels

4.0/5 1,752 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Public indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air conditioned
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • NGURAH RAI INTERNATIONAL AIRPORT
  • Languages spoken at the hotel
    • English
  • Reception open 24 hours a day
  • Late Check Out
  • Dry cleaning / Ironing
  • Porter
  • Concierge

Leisure and activities

  • Pool
  • Fitness centre
  • Massage  (Nearby)
  • Babysitting on request

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 3 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Hotel location

Your meetings and events

The hotel has one meeting room totaling 1,033 sq. ft (96 m²) located near the Business Centre and Front Desk which can be split into two meeting rooms. Total capacity: theater style 60 pax; U Shape 36 pax; block table 30 pax.

The Kuta Beach Heritage Hotel Bali - Managed by AccorHotels Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
BOB & LOUISE 88 m2 2 m 50 30 30 40 40
OLO 96 m2 2 m 75 25 30 42 30
BANJAR 564 m2 5 m 300 55 75 200 150
    • Screen
    • Flipchart
    • Audio and video equipment
    • Videoconferencing
    • Podium
    • Syndicate rooms
    • Video equipment
    • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 159 rooms

Our restaurants and bars

See all our restaurants
See all our restaurants and bars
4.3/5 AccorHotels Rating 5,580 reviews

Our guest reviews for
The Kuta Beach Heritage Hotel Bali - Managed by AccorHotels

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,752 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Couples - 15/07/2019 TripAdvisor review
« Decent hotel to stay »

I stayed at this property last week, and it's a decent hotel to stay in Kuta. Pros: 1.Location is excellent, as it's right across the beach and is close to a lot of pubs and the beachwalk mall 2. Rooftop view - Relax by the rooftop pool with a drink while watching sunset sorcery Cons: 1. The rooms were very basic, and the washrooms are quite small 2. Our room was't cleaned properly when we checked in (half empty water bottles, dustbins not cleared, no towels, etc.), so we had to request to do another full round of housekeeping. That was quite frustrating I would say

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr/s.Sudhriti, We thank you for your comments regarding your recent stay at The Kuta Beach Heritage Hotel. Whilst I am happy to read that you enjoyed the rooftop and location, I also thank you for bringing to my attention about the room cleanliness. I mention this to concerned department to improve it. Rest assured that we take every guests' feedback on board and focus on improving our level of service. Thank you again for sharing your experiences and we look forward to welcoming you back soon. Kind regards, Management

Katrina D. E. Families - 14/07/2019 AccorHotels certified review
« Great location, not great air con »

Great location, close to all the shops and action and across the road from beach. Room was nice, but unfortunately in one of the two rooms we had the air con was not working which made sleeping uncomfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms.Katrina, We thank you for your comments regarding your recent stay at The Kuta Beach Heritage Hotel. Your comment had reached us and we will communicate these matters with our team for our improvement, for a better future service and products. Waiting to welcoming you again in the near future. Kind regards Management

Beatrix W. I. Families - 12/07/2019 AccorHotels certified review
« Need to improve the quality control and hotel standard »

Firstly, I would like to say thank you for a free upgrade of my room. I booked 2 nights at this hotel via my Accor Account. Upon my arrival, I provide Accor vouchers to upgrade my room and was informed that the rooms were all fully booked for the upgrade ones, so I was given a higher room type on level 2. The room is spacious, my girl loved it so much as she could run around inside the room. And the mini bar was complimentary as well. The only downside was the room smelled "damp", like damp carpets or something damp. Not sure if it's the carpet, but we could smell it in the bathroom too. And the shower needed to be repaired, or changed. The water flow was so weak, both the shower and the rain shower. The other thing is during breakfast, the TV was on, but it's blurred. Not sure what the purpose of turning on the TV, in my opinion, it's just wasting the electricity. Apart from that, we like the hotel location so much! Although we didn't get sea view from our room, but it's just a few steps away from Kuta beach. And the shopping area is within walking distance. Very convenient! Hope for improvement when we're back to stay in this hotel again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms.Beatrix, We would like to thank you for choosing to stay with us during your recent visit to Bali and for sharing your comments with us. Your comment had reached us and we will communicate these matters with our team for our improvement, for a better future service and products. Waiting to welcoming you again in the near future. Kind regards Management

Yohannes Y. Families - 11/07/2019 AccorHotels certified review
« Great »

The location close to many interesting places

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.Yohannes Thank you for choosing to stay with us at The Kuta Beach Heritage Hotel and for taking the time to give us your feedback. Wonderful to see you had such a great experience with us. Look forward to welcoming you back again soon. Kind regards Management

Karina Families - 11/07/2019 AccorHotels certified review
« Great location excellent service »

Great service, good sized room, one of our rooms was next to the services/water/air con made humming noise which was annoying during the night with disrupted sleep. Dinner at Riva was superb - highly recommend. Breakfast was also delicious

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms.Karina, We very much appreciate your comments regarding your stay at the Kuta Beach Heritage Hotel Bali - Managed by AccorHotels . Whilst I am happy to read that you enjoyed the breakfast and dinner at Riva, I also thank you for bringing to my attention about noise in one of your room. We will make sure that for your next visit we will choose a room as far from that area. Waiting to welcoming you again in the near future. Kind regards Management

Erick Couples - 10/07/2019 AccorHotels certified review
« nice hotel »

staff are very helpfull, they upgrade my room to deluxe type without any cost added, good food taste and nice view at breakfast resto. room was clean n big. over all its a nice place and i'll be back again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.F., We thank you for your comments regarding your recent stay at The Kuta Beach Heritage Hotel. It is with a great pleasure that we have accepted your compliments toward us. Your satisfaction is the best reward for our team to strive the best quality of service. We hope your next visit will be as pleasant as the previous one. Kind regards Management

Anonymous Solo - 09/07/2019 AccorHotels certified review
« Wonderful location »

I loved the room décor and the location of the hotel across from a very nice beach. I appreciate that the hotel was able to provide me with a 50% rate since my flight was very late at night.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms.H., Thank you for choosing to stay with us at The Kuta Beach Heritage Hotel and for taking the time to give us your feedback. Wonderful to see you had such a great experience with us. Look forward to welcoming you back again soon. Kind regards Management

Linda Solo - 08/07/2019 AccorHotels certified review
« Overall quite good. »

Generally good but nothing exceptional. The rooms were in need of some maintenance, shower head didn't work. Cleaning wasn't really up to standard, e.g. putting used glasses back instead of replacing with clean ones. Everyone was pleasant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms.Linda, Thank you for choosing our hotel and share your experience to us. First and foremost, we would like to convey our apologies for some services which are not meeting your expectation. All improvements needed have been raised to all departments concern. We will take immediate action to improve the details. Thank you again for sharing your experiences and we look forward to welcoming you back soon. Kind regards Management

B. Solo - 08/07/2019 AccorHotels certified review
« Extremely Satisfied »

The customer service was awesome. All the staffs were friendly and helpful. Even the cleaner would add a nice touch to the room by folding different animal with towels. To be honest, the hotel felt safe based on the negative reviews I’ve read about the area. And it’s convenient to get from one place to another. Will definitely come back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms.B., We thank you for your comments regarding your recent stay at The Kuta Beach Heritage Hotel. It is with a great pleasure that we have accepted your compliments toward us. Your satisfaction is the best reward for our team to strive the best quality of service. We hope your next visit will be as pleasant as the previous one. Kind regards Management

Raymond L. Families - 08/07/2019 AccorHotels certified review
« Great service!!! »

Service was great from friendly staff, room was beautiful. However Walls are too thin between rooms, especially when you had a neighbor arriving at middle of night and didn’t care if you were asleep

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.Raymond, Thank you for choosing our hotel and share your experience to us. Our service is to ensure that all of our guest will experience every moment of personalized with us, which you obviously experienced and enjoyed. We wish to have the pleasure to welcome you back in the near future. Kind regards Management

Anna Friends - 06/07/2019 AccorHotels certified review
« amazing »

everything was great, the staff were polite, the food and the room was amazing. the location was also great. overall really happy with the choice of hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms.Anna, Thank you for choosing to stay with us at The Kuta Beach Heritage Hotel and for taking the time to give us your feedback. Wonderful to see you had such a great experience with us. Waiting to welcoming you again in the near future. Kind regards Management

Anonymous Families - 05/07/2019 AccorHotels certified review
« Comfortable »

Location is good. Reception place is excellent. Breakfast is OK.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.Wong, We thank you for your comments regarding your recent stay at The Kuta Beach Heritage Hotel. It is with a great pleasure that we have accepted your compliments toward us. Your satisfaction is the best reward for our team to strive the best quality of service. We hope your next visit will be as pleasant as the previous one. Kind regards Management

Luzy Families - 05/07/2019 AccorHotels certified review
« cozy strategic place »

ROOM : clean bed n toilet ok. comfy beds n sheet Glass did not wash after i used it for morning tea .... until i checked out 2 days later strategic place right in front of kuta beach n many restaurant around. minimarket just below the hotel breakfast not much variety but quite delicious

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms.W., We would like to thank you for choosing to stay with us during your recent visit to Bali and for sharing your comments with us. Your comment had reached us and we will communicate these matters with our team for our improvement, for a better future service. Waiting to welcoming you again in the near future. Kind regards Management

Dr A. P. Families - 04/07/2019 AccorHotels certified review
« Pleasant Stay »

Excellent location, courteous staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.P., We thank you for your comments and highly positive contribution about our hotel. Our service is to ensure that all of our guest will experience every moment of personalized with us, which you obviously experienced and enjoyed. We wish to have the pleasure to welcome you back in the near future. Kind regards Management

Stevanus S. Families - 03/07/2019 AccorHotels certified review
« Amazing experience with private pool »

Thank you for upgrading my room for my holiday with my family

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.S., Thank you for choosing to stay with us at The Kuta Beach Heritage Hotel and for taking the time to give us your feedback. Wonderful to see you had such a great experience with us. Look forward to welcoming you and your family back again soon. Kind regards Management

J G. Solo - 03/07/2019 AccorHotels certified review
« Great staff and location for being close to Kuta perfect »

I found the hotel staff very helpful and were happy to assist at all times. Fantastic! From my stay the only thing that let the hotel down was the suite had a fantastic bath but the water was not hot and the bathroom shower stall and toilet area are looking tired as is the balcony but these are only cosmetic issues that can easily be addressed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms.G. We were very pleased to read that you enjoyed your stay in our property and highly positive contribution about our hotel. Your kind words have been passed to our team. Your comment had reached us and we will communicate these matters with our team for our improvement, for a better future service and products. We hope your next visit will be as pleasant as the previous one and we look forward to your welcoming you on your next visit Kind regards Management

Eka N. Families - 02/07/2019 AccorHotels certified review
« comfort bed n premium location »

nice and comfort place to stayz the location very closed to the beach, but no kids club and not really kids friendly. as 4 stars hotel I think better for them to improved the breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms.Eka, We would like to thank you for choosing to stay with us during your recent visit to Bali and for sharing your comments with us. Your breakfast comment had reached us and we will communicate these matters with our team for our improvement, for a better future service and products. Waiting to welcoming you again in the near future. Kind regards Management

Christina E. Families - 02/07/2019 AccorHotels certified review
« Good »

Parking area little bit narrow but its ok

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ibu Christina, Thank you for choosing to stay with us at The Kuta Beach Heritage Hotel and for taking the time to give us your feedback. Indeed our parking is not very big and can be challenging at times We look forward to welcoming you back soon. Kind regards Management

A. Families - 02/07/2019 AccorHotels certified review
« Nice stay »

Nice stay. Near shopping mall and beach

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.A., Thank you for choosing to stay with us at The Kuta Beach Heritage Hotel and for taking the time to give us your feedback. Wonderful to see you had such a great experience with us. Look forward to welcoming you back again soon. Kind regards Management

Jithu J. Business - 01/07/2019 AccorHotels certified review
« Average »

Nothing great , didn’t feel like Accor at all

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.J., We thank you for your comments regarding your recent stay at The Kuta Beach Heritage Hotel. Your comment had reached us and we will communicate these matters with our team for our improvement, for a better future service and products. Rest assured that we take every guests' feedback on board and focus on improving our level of service. Thank you for bringing the above to our attention and hope we might be able to welcome you back to The Kuta Beach Heritage Hotel and provide you with a more seamless experience. Kind regards Management

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