Hotel - Pullman Xiamen Powerlong
Pullman Hotel Pullman Hotel

Pullman Xiamen Powerlong Hotel

4.5/5 397 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Public indoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air conditioning with individual remote
    • Air Conditioning
  • GAOQI INT AIRPORT
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 4PM (Paying)
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Well-being
    • Massage
    • Sauna

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00 - 24:00
    • Opening hours : Week-end 00:00 - 24:00

Business services

  • 15 meeting room(s)
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Hotel location

Your meetings and events

With nine naturally lit meeting rooms for a total surface area of 2,500 square metres, the Pullman Xiamen Powerlong is ready to handle any and all events.All meeting rooms are equipped with the latest technology (microphones, video projectors, LCD monitors...), and free WIFI is available throughout the hotel.Our in-house experts - that is, the dedicated Event Manager and IT Solutions Manager - step up to provide advice and assistance from start to finish.

Pullman Xiamen Powerlong Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
AMBER 31 m2 2 m 0 15 18 0 0
JASPER 35 m2 2 m 0 12 14 0 0
AGATE 47 m2 2 m 0 0 16 0 0
BERYL 57 m2 3 m 240 90 18 135 0
JADEITE 58 m2 2 m 36 21 24 24 0
CITRINE 82 m2 3 m 0 0 31 0 0
PEARL 95 m2 3 m 0 0 31 0 0
SAPPHIRE 140 m2 2 m 0 36 42 0 70
DIAMOND II 160 m2 2 m 100 36 42 80 0
JADE 280 m2 3 m 140 54 42 85 150
DIAMOND I 323 m2 5 m 200 70 48 120 0
CRYSTAL 340 m2 5 m 280 70 48 170 250
EMERALD 382 m2 3 m 240 90 66 135 220
DIAMOND III 466 m2 2 m 300 70 48 200 0
DIAMOND 950 m2 5 m 600 0 0 400 600
    • Videoconferencing
    • Soundproofed areas for greater confort
    • An extensive array of audio,video and projection equipment
    • Podium
    • Day light
    • WIFI access
    • Syndicate rooms
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room
    • High speed transmission line
    • Simultaneous interpreting

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 295 rooms
  • 213 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 6 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box
    • Automatic air control
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Radio in bathroom
    • Telephone in bathroom
    • Work desk in all rooms
    • TV room service ordering
    • Automatic temperature control
    • Air conditioning with individual remote
    • Baby bed
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

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See all our restaurants and bars
4.4/5 AccorHotels Rating 1,497 reviews

Our guest reviews for
Pullman Xiamen Powerlong

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 397 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Mr Z. Families - 10/09/2019 AccorHotels review
« good environment »

room is clean and stuff shows professional behavers

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shou Bo Z., We very much appreciate your comments regarding your stay at the Pullman Xiamen Powerlong. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Jh Y. Business - 06/09/2019 AccorHotels review
« A VERY PLEASANT STAY »

VERY GOOD SERVICE AT THE RECEPTION, i WAS UPGRADED TO A FULL LAKE VIEW ROOM.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kam Wah Y., We very much appreciate your comments regarding your stay at the Pullman Xiamen Powerlong. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Jeremy O. Business - 26/08/2019 AccorHotels review
« Thank You Janet From Xiamen Pullman. »

Previous stays in Xiamen were at The Mercure Down Town and were not good. Now I stay at the Pullman and thanks mostly to Janet my stays in Xiamen are wonderful. Janet, you really know how to make people feel welcome, nothing is a problem for you. Please never leave this hotel or if you do tell me where you are going so I can book the next hotel you work at. Janet Xiamen is a better city because you are such a good manager. I can’t thank you enough for making my stay so amazing.

W. S. M. Couples - 14/08/2019 AccorHotels review
« A little disappointed »

It was nice but there are 2 downside- 1) breakfast bacon not crispy. The in door swimming pool conducts Swimming lessons.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sui M. W., Thank you for taking the time to tell us about your experience at the Pullman Xiamen Powerlong. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

C. L. L. Business - 04/08/2019 AccorHotels review
« Good »

Globally good, negative point is we wait 45min for diner in Chinese restaurant to have finally to inform that 2 dishes was sold out. We spent 2 hours for diner, 1 hour waiting, 1 hour to eat.

Our hotel has responded to the review
Our hotel has responded to the review

Dear L. C., Thank you for taking the time to tell us about your experience at the Pullman Xiamen Powerlong. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Anonymous Business - 24/07/2019 AccorHotels review
« Great service »

Better than I expected

Our hotel has responded to the review
Our hotel has responded to the review

Dear Russell Wentworth V., We very much appreciate your comments regarding your stay at the Pullman Xiamen Powerlong. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Jeremy O. Business - 12/07/2019 AccorHotels review
« Thank you »

Everything just worked. Everything was clean. The restaurant was amazing

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jeremy James Xavier O., We very much appreciate your comments regarding your stay at the Pullman Xiamen Powerlong. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Christian J. Couples - 08/07/2019 AccorHotels review
« Very lovely hotel with room to improve »

We had a very lovely stay! The room was nice, cozy and comfortable, and very clean and tidy. The shower was absolutely fantastic! We didn't have breakfast/lunch/dinner so I can't comment on food. But we did have drinks at the bar. And that was quite disappointing. The waiter was very friendly and kind but when ordering a drink a can does not belong on the table! Ordered drinks must arrive at the table served to drink and not to be mixed by the guest first (Gin & Tonic). Same low experience for tea. I ordered a tea in the afternoon. Being in China with its famous teas I do expect a proper tea and not a standard supermarket tea in a bag! I have been living in Hong Kong for quite some time now and in fine hotels (in this category I would like to see Pullman Powerlong too), this is a no-no. Still, we liked our stay a lot and would stay there again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christian J., Thank you for taking the time to tell us about your experience at the Pullman Xiamen Powerlong. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly on 02… if you wish to discuss this matter in further details. Sincerely,

Jaime Business - 08/07/2019 AccorHotels review
« Great Business Hotel »

Large rooms, nice breakfast. I use to choose Xiamen Pullman every time I visita the city.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jaime L., We very much appreciate your comments regarding your stay at the Pullman Xiamen Powerlong. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Y. Business - 28/06/2019 AccorHotels review

overall not bad but the curtain is not closed enough while pillow is not hard enough.

S R. Families - 21/06/2019 AccorHotels review
« A decent hotel with a couple of areas to improve »

1. Check in - good and smooth. Booked two executive rooms and got one room upgraded to Suite with Le Club Gold. 2. A couple of highlights during the stay: a) The rooms are spacious and the views from the room was spectacular. b) Bailuzhou park next door is very beautiful and is the only place that is less crowded in Xiamen that I have been to. c) The staff are generally very helpful and showed the intention to help us for any requests. d) The temp lounge is in the restaurant at level 1 and there is a very impressive Chinese band performing at night, added atmosphere to the entire restaurant. One of the best experience during the stay e) It is right next to a bus stop and not too difficult to navigate around. The concierge staff on duty on 19 June (apologize didnt take down the young gentleman's name) took an extra step to help us to book a taxi and settled the luggage into the taxi. f) A hotel manager took the initiative to call at a night to check if everything went well. 3. I got a feeling that the standard operating procedure for this hotel is different (guess missing something) from other Accor hotels. A number of observations below: a) Despite the fruits in the rooms (including a rotten apple - although cannot tell from the outside), I didn't get any welcome letter, which is a kind of default practice in any Accor hotels I stayed before, and I even did not get any welcome drink or drink vouchers. b) The lounge is under renovation and the temporary lounge hosted at the lobby restaurant, which closed at 8 pm, a bit too early and as others mentioned, there was no alcohol drink. c) At the first breakfast, we informed the reception our room numbers for breakfast but they couldn't initially find the record nor recognise we are from the executive level, which means the breakfast has been included. d) While the staff are responsive and generally very helpful when they are approached. Nobody bother to come to greet us during breakfast and nobody come to serve coffee or tea. e) We requested late checkout at 3pm but the counter staff said we can only have late checkout till 2 pm. What could be the difference for just one hour? 4. Infrastructure: a) The bathtub switch for water outlet is faulty and dangerous in the Level 9 Suite. I had my finger cut when trying to empty water. b) The window in the Suite was not closed tight and you can hear the traffic outside, which could be annoying at night. Would revisit this hotel if I had a chance and hopefully it could be better.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ren S., We very much appreciate your comments regarding your stay at the Pullman Xiamen Powerlong. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Dickson Business - 13/06/2019 AccorHotels review
« Business trip to Xiamen »

Warm welcome and nice scenic location that is close by business district

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dickson C., We very much appreciate your comments regarding your stay at the Pullman Xiamen Powerlong. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

R. Z. Couples - 07/06/2019 AccorHotels review
« Everything great! »

Starting from the first time we try to check in. The gentleman try to give us a room ASAP but couldn’t so he gave us an upgrade which is a beautiful room overlooking the Egret Lake. Then every staff we meet has helped us with every inquiry we had. So everything great!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ricardo Z. Lin, We very much appreciate your comments regarding your stay at the Pullman Xiamen Powerlong. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Terry Business - 03/06/2019 AccorHotels review
« Bad experience in first time Pullman »

This is the first time I try Pullman hotel and its not so good. Cuz the service, The receipt telephone always business and direct reject me when I want to extend stay time just 1 or 2 hour. This is the first time ever met in a 5 star hotel. I hope the manager could improve the service. Best wishes!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Luo J., Thank you for taking the time to tell us about your experience at the Pullman Xiamen Powerlong. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Business - 31/05/2019 TripAdvisor review
« J2L »

Few people from the staff speak English. The executive lounge was closed for improvement and works. It was not written when I booked this hotel. This hotel is more designed for local population, not international ones.

Tm Business - 24/05/2019 AccorHotels review
« Nice hotel with service below expectation »

Room and bed were good. Breakfast and lunch buffet were great. But as usual, staff was generally nice, friendly and helpful but not trained properly for a 5 star hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Thomas M., We very much appreciate your comments regarding your stay at the Pullman Xiamen Powerlong. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Viva L. Couples - 22/05/2019 AccorHotels review
« Nice service as usual, but... »

The facilities are too old to make good experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yan Dong L., Thank you for taking the time to tell us about your experience at the Pullman Xiamen Powerlong. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Anonymous Friends - 07/05/2019 AccorHotels review
« Terrible stay in this hotel »

No professionalism of the staff, very aleatory service. The worst hotel in your group, never seen that before. As platinum member, I booek for 3 days during the national holiday. Late arrival but confirmed 3 times with hotel my arrival time, nothing was ready when I arrived at midnight. No upgrade, understood since holiday, but they gave me a room without shower!!!!! The staff didn’t know for breakfast and happy hour how works with platinum member, each time, they should call the manager to verifier. Terrible terrible, worst experience never met before!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wei Z., Thank you for taking the time to tell us about your experience at the Pullman Xiamen Powerlong. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Dubliner2020 Business - 06/05/2019 AccorHotels review
« I had to cancel. There was a severe weather warning which caused I think cancellation of more than 100 flights in the south of China. »

I received no refund after cancellation

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Pearse: Greeting from Pullman Xiamen Powerlong, this is front office manager James Wang; Thanks for choosing our hotel on Apr 27th, unfortunately you didn't come, but your reservation was prepaid, we checked the records but didn't find any cancellation; Then we charged the prepaid fee, do you have any cancellation of your flight or other cancellation? So that I could apply refund your prepaid fee. Apologize for the bad experience of our hotel, hope to see you next time. Sincerely,

Mjb Couples - 02/05/2019 AccorHotels review
« Comfortable product, service needs attention »

The rooms were quite comfortable and well appointed. It could benefit from having a pillow menu available, as the only pillow offered was almost too low for me. The bathrooms are small and the shower is especially small. Hopefully in future renovations the bathrooms can be enlarged. The lake view is stunning, though the windows were quite dirty. The TV is modern and allows easy access to the HDMI and USB ports to plug in your own devices, which is great! The room was quite musty/smelly when we arrived, but this aired out after a few hours. My guess it that the room had not been used for some time before our stay. We did ask the bellboy, who helped us with out luggage, about the smell, and he simply said he did not think it was smelly and opened the window for us. Platinum loyalty recognition was generally good. We were given an upgrade to an executive room, however at no time prior to our arrival or during check in were we told about the state of the executive lounge. It is quite surprising and disappointing that we found out about the executive lounge being closed for renovations because we WENT to the lounge and found a sign saying it was closed, given that executive lounge access is a key feature of Platinum membership or booking an executive room. The happy hour was an interesting affair and the food was generally good, however it was disappointing that only soft drinks were on offer. Every executive lounge happy hour we have been to has included wine, beer and some basic spirits/liqueurs. Drink vouchers were provided at check-in, however it was disappointing that despite the drink voucher stating it could be redeemed for Pullman's special cocktails and wine, among other drinks, we were told we could only receive soft drink, juice and beers. It would have been beneficial to receive a welcome letter at check-in or to have one placed in the room, outlining information such as Platinum and executive room benefits. As a result, we had no idea what Platinum or executive room benefits we were entitled to for our stay. It would also have been nice to know that the executive lounge was closed for renovation and to know where and when the happy hour was held. For a 5 star hotel, we felt that service at breakfast was a bit lacking. After we had our names ticked off the breakfast packages list, we were simply told to go through to the restaurant. We had breakfast three mornings during our stay - not once were we shown to a table by the host, nor were we ever offered tea or coffee. We have stayed at Sofitels, Fairmonts, Pullmans, MGallery and Novotels that have all offered this standard of service, why can't Pullman Xiamen Powerlong offer it? We really enjoyed our a-la-carte dinner in the international restaurant; the lamb cutlets were especially delicious. Given that our meals would take more than 30 minutes to arrive, the restaurant manager very kindly invited us to sample the dessert section on the buffet while we waited. However, the rest of the standard of service lacked. We were initially given some table water, however during the course of our dinner: A) Our waters were never refilled; B) I was never offered a refill of my wine; and C) No one checked on our meals to ensure we were satisfied with them. Furthermore, staff training on Accor Plus dining discounts is required, as when settling our account the staff member told us that the dinner buffet is a 50% discount for two people, but ordering from the menu is only 15%. We had to ask for the restaurant manager to come and get this sorted, which she did very quickly. Thank you to the restaurant manager for her service during our stay. It was great to have a Wi-Fi system with a built in VPN. Speeds were generally very good. Being located next to a lake, there were a few mosquitos both in the room and in the restaurant. I am not really sure how this can be addressed, however. The window in the room definitely could benefit from a mesh screen placed over it, so the window can be opened without mosquitos coming in (perhaps a mesh screen that slides up and down?) A 4pm late checkout was granted and the hotel arranged for my partner and I to check out separately, as our flights were many hours apart. LeClub points and nights were promptly posted within 24 hours - thanks! Overall, we would return to this hotel, as the hard product (room and facilities) and the location is good enough. However, while the service is friendly, the standard of 5-star service requires much more attention to detail and to the guest.

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