Hotel - Mercure Chester North Woodhey House Hotel
Mercure Hotel Mercure Hotel

Mercure Chester North Woodhey House Hotel

3.5/5 1,125 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 7 meeting room(s)
  • Conventions hotel
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

ARROWE PARK HOSPITA16.41 km / 10.2 mi JOHN MOORES UNI25.1 km / 15.6 mi
CHESTER HOSPITAL12.07 km / 7.5 mi TERRITORAIL ARMY9.66 km / 6 mi

Your meetings and events

The Mercure Chester North Woodhey House Hotel can offer you total flexibility in planning and budgeting for your conference. The hotel has seven conference rooms to choose from, offering flexible space to meet your requirements.We cater for events from two to three hundred, with rooms suitable for settings such as U-shape, Theatre, Classroom, Boardroom, Cabaret, Dinner and Reception. Our largest Suite is ideal for banqueting functions.Your organiser will act as a single 'one-to-one' point of contact for you and take all the hassle and work off your hands. They'll discuss all arrangements with you and make sure that everything you're looking for is provided.

Mercure Chester North Woodhey House Hotel Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
BEECH 30 m2 3 m 0 11 12 10 10
WILLOW SUITE 30 m2 3 m 0 10 16 16 15
HAWTHORN 1 62 m2 3 m 60 20 20 12 50
HAWTHORN 2 62 m2 3 m 60 20 20 12 50
CEDAR SUITE 83 m2 3 m 50 35 35 25 50
HAWTHORN 3 98 m2 3 m 80 30 35 30 0
HAWTHORNE SUITE 300 m2 3 m 140 40 40 60 120
    • Flipchart
    • Videoconferencing
    • Audio and video equipment
    • Podium
    • Lectern
    • Day light
    • WIFI access
    • Airconditioned meeting room
    • Slide projector
    • Syndicate rooms
    • Video equipment
    • Overhead projector
    • Wedding ceremony

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 75 rooms

Our restaurants and bars

See all our restaurants and bars
3.6/5 AccorHotels Rating 1,287 reviews

Our guest reviews for
Mercure Chester North Woodhey House Hotel

100% genuine reviews from our guests

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3.5/5 TripAdvisor Rating 1,125 reviews
Couples - 17/07/2019 TripAdvisor review
« Convenient comfortable hotel »

Close to Chester, Liverpool, Crosby and Southport, this hotel is excellently placed as a base for travelling around from. Rooms are well maintained, food is good, portions large, and staff are extremely helpful.

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Our hotel has responded to the review

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Richard H. Couples - 13/07/2019 AccorHotels certified review
« Excellent hotel, staff and facilities »

No complaints

Our hotel has responded to the review
Our hotel has responded to the review

Dear ANTHONY H., We very much appreciate your comments regarding your stay at the Mercure Chester North Woodhey House Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Grahame Carrington General Manager

Anonymous Business - 12/07/2019 AccorHotels certified review
« Very pleasant »

Good rooms, great staff and quiet surroundings

Our hotel has responded to the review
Our hotel has responded to the review

Dear David C., We very much appreciate your comments regarding your stay at the Mercure Chester North Woodhey House Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Grahame Carrington General Manager

Mrs J. C. Couples - 12/07/2019 AccorHotels certified review
« Very enjoyable »

Great stay, comfortable rooms, reservations about buffet style breakfast but very good, staff excellent and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jennifer C., We very much appreciate your comments regarding your stay at the Mercure Chester North Woodhey House Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Grahame Carrington General Manager

Mr R. N. Business - 12/07/2019 AccorHotels certified review
« very enjoyable stay even though only 2 nights »

no nonense hassle free check by very knowledgeable staff. very spacious room with excellent en-suite facilities. internet connection strong enough. bar very comfortable with varied menu and drinks selection compressive.

Our hotel has responded to the review
Our hotel has responded to the review

Dear RAYMOND n., We very much appreciate your comments regarding your stay at the Mercure Chester North Woodhey House Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Grahame Carrington General Manager

Marion H. Couples - 12/07/2019 AccorHotels certified review
« Friendly and helpful staff, nothing was trouble. »

From arrival to departure all the staff we met were friendly, but I must mention Gemma and Toni who went out of their way to change our room to the ground floor, getting extra pillows and helped me with our luggage as my husband wasn't well. Toni also looked after us when we were in the restaurant. The room was clean and bed comfortable but could do with a new carpet and redecoration. I didn't use the gym or pool although both looked clean. The breakfast was a good selection, although the evening meal menu was the same every night and as we were staying for 4 days seemed limited. We only used on two nights as we were meeting family for the other nights. We would use the hotel again as it was close for places we wanted to visit.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marion H., We very much appreciate your comments regarding your stay at the Mercure Chester North Woodhey House Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Grahame Carrington General Manager

Angela H. Families - 11/07/2019 AccorHotels certified review
« This hotel needs an upgrade, All staff and management were fantastic. »

This hotel needs an upgrade. No wear near the standard of the Accor Group. which I use in Australia and used in Canada, USA, and Alaska last year. All staff and management were fantastic.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ANGELA H., Thank you for taking the time to tell us about your experience at the Mercure Chester North Woodhey House Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Grahame Carrington General Manager

Aimee Business - 11/07/2019 AccorHotels certified review
« dissapointing »

Booked here for business as was attending a local event. When we arrived in reception the receptionist was slouched in his chair browsing away on the computer, no greeting whatsoever, my colleague asked if we can check in, we had to repeat both names several times as he wasn’t listening, asked questions and got no answers. He asked for payment upfront which was fine but his card machine wasn’t working, one of his colleagues comes to help and he decided to blurt out “this f*****g thing is p*****g me off” right in front of me and my colleague, I commented on how that wasn’t very professional but he didn’t care. Was told to pay at checkout, got room keys, my room was okay but litter was lying about. Colleague walked into a room which was already occupied and the staff knew nothing of it so he had to swap rooms. It wasn’t all doom and gloom, went for dinner and the staff in the restaurant were lovely, there was a new girl who was on her first shift and she was brilliant, taking the time to make sure everything was okay! Signal isn’t great in hotel and WiFi kept disconnecting. Check out - they messed our amounts up, we had the half board option but they added our dinner onto the bill but this was rectified when we mentioned it, morning receptionist was lovely and helpful. won't be staying here again and will consider another franchise before I go back to Mercure

Anonymous Business - 09/07/2019 AccorHotels certified review
« Mr »

Everything was fine. Batteries on TV remote control exhausted but changed with no problem. friendly staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JOHN C., We very much appreciate your comments regarding your stay at the Mercure Chester North Woodhey House Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Grahame Carrington General Manager

Chris Families - 09/07/2019 AccorHotels certified review
« Awful experience except from Toni »

When we arrived we were allocated room 310. On going to the room we realised it was a double not the family room we booked online as our party consisted of 2 adults and our 4 year old daughter. We returned to the reception and was allocated another room 308 which we were told was a family room. As we tried to enter the room we realised that the room was already occupied. We quickly shut the door with embarrassment and visited the reception yet again. This time when we got to the reception there was only one member of staff, Toni. The reception girl had been sent home Ill. Toni was mortified about the mishap with both rooms but was struggling to deal with all the demands of the desk alone. She then spent approx 20mins looking for us another room but had difficulty as she normally worked in the bar and restaurant not the reception. She then went physically went looking for a vacant room herself. The wait was endless and stressful with a 4 year old!!! We eventually got allocated a third room number 225 after approximately over an hours wait sitting in reception. Toni couldn’t do enough and her professionalism was impeccable but the service from the hotel was horrendous. As a gesture of good will we were given a bottle of wine to our room. On entering 225 we noticed that the extra bed was a sofa bed which we had to make. There was no linen for it to we had to ask reception again!!! Poor TONI!!! By this time the evening was ruined and our plans of visiting Chester were scuppered as our 4 year old daughter was tired and ready for bed. So our trip ended up being a night in a hotel.

Dan A. Couples - 08/07/2019 AccorHotels certified review
« Met every need »

Really pleasant experience, when we asked for an iron and ironing table, these needs were met along with asking for a fan as the room got quite hot in the sunny weather. The only downfall for us was the breakfast, the room was quite dingy and dark, not how you want to spend your breakfast first thing in the morning. Also, the water used for the cup of teas wasn't as hot as it maybe should have been. The actual food was a bit underwhelming and this is why we didn't come back the next day and we opted to go elsewhere for breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dan A., Thank you for taking the time to tell us about your experience at the Mercure Chester North Woodhey House Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Grahame Carrington General Manager

Sandra J. Couples - 08/07/2019 AccorHotels certified review
« Satisfactory but lacking. »

Nice room but very disappointed with the lack of security. Exterior fire doors always open making it very easy for intruders as these doors were well away from reception area. Also, this is a fire safety issue.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sandra J., Thank you for taking the time to tell us about your experience at the Mercure Chester North Woodhey House Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service & high level of security for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Grahame Carrington General Manager

Stephen B. Couples - 07/07/2019 AccorHotels certified review
« Average staff »

Staff were excellent but bar prices were high

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stephen B., Thank you for taking the time to tell us about your experience at the Mercure Chester North Woodhey House Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Grahame Carrington General Manager

Toby R. Families - 07/07/2019 AccorHotels certified review
« Drunk guest arguing night porter should of dealt with it »

Was kepted up till 5 am by a drunk couple arguing all night my 12 year old daughter was petrified no answer from night porter

Mick Couples - 07/07/2019 AccorHotels certified review
« GOOD SHORT STAY »

We enjoyed a very pleasant two night stay. The hotel was well situated for our purpose, set out in countryside but near enough to motorway access to make local attractions easy to reach. We had two very quiet nights too. The staff were friendly and helpful and the leisure facilities were a bonus. Our room was well equipped. We only had breakfast in the hotel which gave us two very different experiences. On the morning after a large coach party had left, it was a dismal experience with the whole place needing care and attention and all aspects of the buffet either looking tired or totally lacking. However, on the second morning, the staff had time to talk and greet us, the food looked fresher and was certainly more plentiful. The whole atmosphere had changed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael B., We very much appreciate your comments regarding your stay at the Mercure Chester North Woodhey House Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Grahame Carrington General Manager

Rhonda O. Solo - 07/07/2019 AccorHotels certified review
« Room lovely and clean,let down by breakfast and communication »

As a disabled person i had asked for a ground floor room which thankfully was given.Booking in i asked about breakfast in my room as i had medication to take,i was told there was a card in my room fill out,put it out on the door and it would be collected which i did.when breakfast didnt arrive i opened the door and the card was on the floor this was 9.30am,whe i had asked for a 8.45 to 9.15 breakfast.when i went to call down i had no phone available in my room.i had actually fallen off the bed at 2am(no fault of hotel)but was stuck on the floor for a while but thankfully managed to get myself up.I was then thinking what would have happened to me if i could not get myself up,if i was diabetic and needy food at a certain time?This then brought a bit of a panic attack as i could of been lying on the floor until staff came to clean the room.I did say to the receptionist it made me feel very unsafe.she could not apologise enough,but by this time i just wanted to get home.another member of staff did come to my car and ask if she could get me a muffin and a drink.I am not a person who complains but this was the 1st time in over 5yrs i have stayed overnight anywhere,i was down for my sisters 60th and decided to treat myself.I hope things can improve so nothing like this ever happens to another vulnerable person.

Our hotel has responded to the review
Our hotel has responded to the review

Dear RHONDA O., Thank you for taking the time to tell us about your experience at the Mercure Chester North Woodhey House Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Grahame Carrington General Manager

Dirk Business - 07/07/2019 AccorHotels certified review
« Nice, convenient, friendly hotel »

Nice, convenient, friendly hotel. Nice bar, friendly staff, rooms a little small, breakfast staff quite slow.

Our hotel has responded to the review
Our hotel has responded to the review

Dear DIRK S., We very much appreciate your comments regarding your stay at the Mercure Chester North Woodhey House Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Grahame Carrington General Manager

Mr G. H. Couples - 06/07/2019 AccorHotels certified review

Room was cleaned and comfortable but no sheets changed during our four night stay, the breakfast was good but some staff not clearing tables and making sure cutlery was available also running out of hot water and had to be promoted to put out cups and glasses

Gemma W. Couples - 06/07/2019 AccorHotels certified review
« Poor room, unlockable bathroom, terrible breakfast »

The room overlooked the fan units which made lots of noise, it was far too hot. The bathroom door didn't shut let alone lock and the extractor didn't work. The breakfast was terrible. I think the fact the receptionist didn't ask how our stay was summed it up. It was a really disappointing stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gemma W., Thank you for taking the time to tell us about your experience at the Mercure Chester North Woodhey House Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Grahame Carrington General Manager

Andrew W. Couples - 06/07/2019 AccorHotels certified review
« Ok, noisy with doors banging at night »

Our stay was ok. Shower was a waste of time with water only trickling out. Poor lighting in bathroom with only 2 lights working and shaving light not working. Noisy with doors banging.

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