Hotel - Mercure Hatfield Oak Hotel
Mercure Hotel Mercure Hotel

Mercure Hatfield Oak Hotel

4.0/5 786 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Best price guarantee How it works?
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 5 meeting room(s)
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

BAY TRADING COMPANY5.15 km / 3.2 mi BRITISH AEROSPACE2.41 km / 1.5 mi COMPUTER CENTRE7.72 km / 4.8 mi LAFARGE14 km / 8.7 mi POLICE HQ5.63 km / 3.5 mi SMITHKLINE22.69 km / 14.1 mi TESCO2.25 km / 1.4 mi XEROX17.86 km / 11.1 mi
BOOKER BELMONT4.83 km / 3 mi BRITISH NURSING ASC4.18 km / 2.6 mi DATEX OHMEDA4.51 km / 2.8 mi MITSUBISHI ELECTRIC2.41 km / 1.5 mi SDX BUSINESS SOL9.49 km / 5.9 mi T MOBILE4.83 km / 3 mi VODAFONE9.49 km / 5.9 mi

Your meetings and events

The Mercure Hatfield Oak Hotel can offer you total flexibility in planning and budgeting for your conference. The hotel has four conference rooms to choose from, offering flexible space to meet your requirements.We cater for events from two to one hundred and thirty, with rooms suitable for settings such as U-shape, Theatre, Classroom, Boardroom, Cabaret, Dinner and Reception. Our largest Suite is ideal for banqueting functions.

Mercure Hatfield Oak Hotel Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
BEECH ROOM 48 m2 2.3 m 40 18 20 24 32
CEDAR ROOM 48 m2 2.3 m 40 18 20 24 32
WILLOW ROOM 52 m2 3 m 40 25 26 30 32
MAPLE ROOM 65 m2 3 m 80 30 32 36 50
ORCHARD SUITE 135 m2 3 m 120 50 50 70 100
    • Flipchart
    • Videoconferencing
    • Audio and video equipment
    • Day light
    • WIFI access
    • Airconditioned meeting room
    • Podium
    • Lectern
    • Slide projector
    • Syndicate rooms
    • Video equipment
    • Overhead projector
    • Wedding ceremony

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 85 rooms

Our restaurants and bars

See all our restaurants and bars
3.9/5 AccorHotels Rating 1,462 reviews

Our guest reviews for
Mercure Hatfield Oak Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 786 reviews
Business - 14/06/2019 TripAdvisor review
« Good enough for the price »

Easy check in, plenty of parking and the wine and cheese board I had delivered to the room was good quality/quantity. I felt the £5 tray service charge on room service was a bit excessive. The bath didn't drain quickly which is always a sign that the drain is blocked and therefore needs better cleaning. The breakfast buffet wasn't the hottest but still acceptable. The second morning I ordered a ham and cheese omelette off the menu for breakfast and got the strangest plate back. It was literally a slice of ham with a slice of cheese on top and then a plain omelette placed on top - very strange! All that said, I had a good nights sleep which was the most important thing to me and therefore I would stay at this hotel again if ever I'm in the area.

Steve F. Business - 10/06/2019 AccorHotels certified review
« Mecure Hatfield Oak Hotel »

My overall experience was as good as previous visits however there was one stand out point to note. In my rush to check out I left a very expensive Bose Bluetooth Speaker in the room. A couple of hours later I received a call from the hotel to let me know that this had been found in my room and was at reception ready for me to collect.

Kenrick Couples - 10/06/2019 AccorHotels certified review
« Convenient Stay at this hotel, but Accor is awful »

Staff were very helpful especially Terry at reception. Accor cancelled my reservation without my knowledge. Not for the first time. Terry was helpful in sorting the problem out, only because there were free rooms at the hotel.

Chris D. Business - 10/06/2019 AccorHotels certified review
« Overnight stay »

Well looked after by Terri. Very helpful and professional. Thank you

S. Business - 09/06/2019 AccorHotels certified review
« Hotel was Ok, poor nights sleep though. »

Reasonable. Staff nice. Room would have been ok had the window closed fully. A very small gap, but close to the main road made it sound like it was wide open. Plus the fire alarm going off at 3am meant my sleep was disrupted and really poor.

Christopher C. Couples - 09/06/2019 AccorHotels certified review
« Mr C. »

Very clean ,hospitable and enjoyed the food.

Erica G. Business - 08/06/2019 AccorHotels certified review
« Perfect »

I was lucky enough to have one of the bigger rooms. Just having the coffee machine alone made it an extra pleasant stay. Staff were lovely as always and pizza was amazing!

Russ Families - 08/06/2019 AccorHotels certified review
« Great »

Great stay

Chris A. Business - 07/06/2019 AccorHotels certified review
« A great place to stay when on business »

Welcoming staff, spacious comfortable rooms, good food

Ashley L. Business - 07/06/2019 AccorHotels certified review
« Satisfied but room for improvement »

Room etc was clean. Staff were friendly and polite but looked a bit scruffy ties loose, shirts undone, sleeves rolled up and looked a bit unclean. No free filtered water for drinking in foyer or in room - had to buy bottled water at £2 a bottle from the bar. Food was prompt but portion was small, and dry and potatoes were 'al dente', bit undercooked which I told the staff when I was asked - which I left and didn't eat. I wasn't offered any replacement potatoes/or alternative. No gym onsite/nearby, but associated gym which could be used a couple of miles away. Overall satisfactory but wouldn't rush to return at £110 per night.

Anonymous Business - 06/06/2019 AccorHotels certified review
« Mr »

Hotel clean. Hotel team very helpful

Stacy Business - 06/06/2019 AccorHotels certified review
« Lovely stay in a very pleasant hotel »

We were staying in this hotel for both business and pleasure purposes and it fitted the bill for both. The location was very good just off A1M and plenty of parking. The staff were friendly and always helpful and couldn't do enough for you. The food was also very good and the bar and lounge areas were cosy but very comfortable. The rooms were also comfortable with only negative being lack of air conditioning. It was a very warm day when we arrived and room was very hot even with window open but reception organised an electric fan which helped a little but must admit on a hot summers day the temperature in the rooms would be quite intense! That aside the rooms were clean, well equipped and comfortable. There was a lack of drinks on offer at the bar apparently due to a busy weekend with a party the weekend before but we made do. Otherwise a lovely hotel with excellent staff

Rob B. Couples - 04/06/2019 AccorHotels certified review
« weekend break »

Another relaxing break at Hatfield for us, with the staff, as usual friendly and helpful and showing a real willingness to make our stay enjoyable. Breakfast was much better this time with more staff and buffet service making it a much better experience. Although they were very busy the staff worked well to keep the food topped up and dealing with requests. Dinner was again very enjoyable with great food well cooked and all held together by the excellent Alan who could not do enough for anyone he served. Alan is a gem and should be looked at as management material. Also a mention to the smiling Bhudvan behind the bar who provided very good service with a lovely personality. The hotel was busy with 2 weddings over the weekend but the staff worked tirelessly to make everyone's weekend and I think they achieved that.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr B., We very much appreciate your comments regarding your stay at the Mercure Hatfield Oak Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katherine

Shaun H. Couples - 03/06/2019 AccorHotels certified review
« Mr »

Woken up first morning at 0820 by room service to clean our room! Breakfast had items missing from buffet and coffee cold first day. Second day the same but with hot coffee. Partner had to wait 15 minutes for some of the buffet items.

Danielle M. Families - 03/06/2019 AccorHotels certified review
« Unprepared »

The bar lacked sufficient storage of the bride and grooms drinks and the staff some were unable to take orders of drinks without needing repeating there was a language barrier The room I had a broken shower so was unable to shower before leaving And breakfast I waited 30 mins so seated myself at a dirty table as none were clean Understaffed food over cooked and waited 20 mins for toast for the bride and groom not very prepared

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms M., Thank you for taking the time to tell us about your experience at the Mercure Hatfield Oak Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Katherine

Richard Couples - 03/06/2019 AccorHotels certified review
« Great staff but tired décor. »

We arrived late, tired And hungry. The man who greeted us was really welcoming and helpful. Carried our heavy bag upstairs and gave us tips on how to get food. Didn’t hang around for a gratuity. Restaurant at breakfast again - great and welcoming staff but very uncomfortable room. Food wasn’t bad. Tea was awful until the lovely waitress brought some more.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr P. Thank you for taking the time to tell us about your experience at the Mercure Hatfield Oak Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Katherine

Anonymous Couples - 03/06/2019 AccorHotels certified review
« Nice to be back again »

Great staff . Breakfast and lunch on all inclusive excellent. Steak on Sat evening way below usual standard. Room very good.

Our hotel has responded to the review
Our hotel has responded to the review

We very much appreciate your comments regarding your stay at the Mercure Hatfield Oak Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katherine

Helen K. Couples - 02/06/2019 AccorHotels certified review
« Basic »

Basic accommodation restaurant terrible didn’t stay for breakfast after the dinner fiasco

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr P. Thank you for taking the time to tell us about your experience at the Mercure Hatfield Oak Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Katherine

Kathryn Business - 02/06/2019 AccorHotels certified review
« A relaxed stay »

A very tidy room, with attentive and friendly staff, and a lovely and varied breakfast. Overall a really nice stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kathryn, We very much appreciate your comments regarding your stay at the Mercure Hatfield Oak Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katherine

Niki Solo - 31/05/2019 AccorHotels certified review
« Comfortable beds, quiet rooms, minimal late night food options »

Great stay - the bed was insanely comfortable, and I slept really well. Only let down was that after a very long day, there were no late night food options apart from sandwiches, which I can't eat as I don't eat gluten. Would have been great to have a salad option, or an alternative for those who cannot eat certain foods.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms G., We very much appreciate your comments regarding your stay at the Mercure Hatfield Oak Hotel. Thank you again for sharing your experience, we have taken your comments on board. Sincerely, Katherine

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