Hotel - Novotel Basel City
Novotel Hotel Novotel Hotel

Novotel Basel City Hotel

4.5/5 526 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Gift shop/newspaper shop

Leisure and activities

  • Fitness centre
  • Boat excursions  (Nearby)
  • Jogging track  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • 7 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
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Hotel location

Your meetings and events

Our air-conditioned conference and seminar rooms are bathed in natural light and feature state-of-the-art conference equipment. They provide space for up to 250 people. Five rooms can be combined into an area of 344 sq. ft. to 2067 sq. ft.With the Meeting@Novotel offer, Novotel promises the right solution to meet every need.

Novotel Basel City Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
BONIFACIUS AMERBACH 32 m2 2 m 20 8 18 18 0
FRIEDRICH NIETZSCHE 43 m2 2 m 30 15 14 23 0
PARACELSUS 43 m2 2 m 30 15 14 23 0
HERRMANN HESSE 75 m2 4 m 70 25 25 40 0
PARACELSUS & FRIEDRICH NIETZSCHE 86 m2 2 m 60 30 30 48 0
JEAN TINGUELY 117 m2 4 m 100 30 40 60 0
JEAN TINGUELY & HERRMANN HESSE 192 m2 4 m 200 48 50 100 0
    • Screen
    • Flipchart
    • Soundproof
    • Meeting room
    • Syndicated room
    • Audio and video equipment
    • Office
    • Day light
    • Slide projector
    • Syndicate rooms
    • Video equipment
    • Airconditioned meeting room
    • Conference hotel

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

  • 145 rooms
  • 100% non-smoking hotel
  • 5 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Baby bed
    • Printer
    • Computer
    • Fax machine
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.5/5 AccorHotels Rating 3,149 reviews

Our guest reviews for
Novotel Basel City

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 526 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Erika Business - 09/10/2019 AccorHotels review
« It was an amazing 12 nights stay! »

The team in the hotel (reception, restaurant, room service, etc.) was extremely nice and kind. Always ready to help and the answers to questions or request were always really good and fast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Erika, We very much appreciate your comments regarding your stay at the Novotel Basel City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Billal Al Kahlout Front Office Manager Novotel Basel City

Oleksandr K. Families - 06/10/2019 AccorHotels review

Very good hotel. My Wife is satisfacted

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. & Mrs. K., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Billal Al Kahlout Front Office Manager Novotel Basel City

Malcolm Business - 04/10/2019 AccorHotels review
« Basle business trip »

Excellent service and usual high service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Malcolm, We very much appreciate your comments regarding your stay at the Novotel Basel City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Billal Al Kahlout Front Office Manager Novotel Basel City

Anonymous Couples - 01/10/2019 AccorHotels review
« Very satisfying »

Both me and my partner were very happy with the service we recieved and the rooms we amazing, very clean and the bed was very comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kathryn, We very much appreciate your comments regarding your stay at the Novotel Basel City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Billal Al Kahlout Front Office Manager Novotel Basel City

David Business - 30/09/2019 AccorHotels review
« All good »

Everything was good. The check-in and check-out went smoothly, room was nice and clean and breakfast had a good selection.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Billal Al Kahlout Front Office Manager Novotel Basel City

Anonymous Business - 29/09/2019 AccorHotels review
« Very nice hotel »

Very friendly staff, modern rooms, overall very pleasant stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Billal Al Kahlout Front Office Manager Novotel Basel City

Lf Couples - 28/09/2019 AccorHotels review
« Excellent »

Great staff, extremely helpful and friendly

Our hotel has responded to the review
Our hotel has responded to the review

Dear LF, We very much appreciate your comments regarding your stay at the Novotel Basel City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Billal Al Kahlout Front Office Manager Novotel Basel City

Jay Couples - 26/09/2019 AccorHotels review
« Was ok, not great »

Title says it

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jay, Thank you for sharing about your experience at the Novotel Basel City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore we wish you would have given us more information to let us know where you think we could improve ourselves. It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Billal Al Kahlout Front Office Manager Novotel Basel City

Family - 26/09/2019 TripAdvisor review
« Weekend in Basel »

A wonderful City, old and new. Excellent transport system, clean, efficient, and many trams available. Friendly people. Definately recommend a one hour tour on an old fashion Tram. Lasts one hour and guide was very informative.

Alan U. Families - 25/09/2019 AccorHotels review
« Most enjoyable. Definitely recommend. »

Excellent hotel, staff always happy to help, friendly and courteous. Spotless as well. The only downside for me was I do like fresh air but unable to open windows. Minor I know.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alan, We very much appreciate your comments regarding your stay at the Novotel Basel City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. In regards to the window opening, we are pleased to share that the rooms facing the courtyard do have a window opener. Kindly put a note in your next reservation and we'll make sure to allocate you on of those! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Billal Al Kahlout Front Office Manager Novotel Basel City

Tero Couples - 24/09/2019 AccorHotels review
« Very good experience »

Customer service was outstanding. Everyone treated us very well, and they were always ready to answer to any questions. Room was very comfortable, wifi worked very well, and there was a lot of space for two people. Breakfast was very good. There was a lot to choose from. We even received a special welcome drink, and we were given tickets to local transportation for the whole duration of our stay. That was pretty awesome as the local transportation is very good in Basel. As we were staying for the weekend, there was a free parking place just outside the hotel. This was also very nice. The location is very good, and we had only a short walk to the places we visited. We had no problems inviting some friends to join us for breakfast. When we return to Basel, we'll hope to be staying at this hotel again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tero, We very much appreciate your comments regarding your stay at the Novotel Basel City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Billal Al Kahlout Front Office Manager Novotel Basel City

Anon Business - 23/09/2019 AccorHotels review
« Modern and chic »

Great hotel versus other Novotel's I've stayed in. Great addition to have the all inclusive public transportation pass. Seems like a good place if needing to stay for longer time given the breakfast and bar area and gym.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. M., We very much appreciate your comments regarding your stay at the Novotel Basel City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Billal Al Kahlout Front Office Manager Novotel Basel City

Anonymous Business - 19/09/2019 AccorHotels review
« Nice hotel, will come back »

Could be improved slightly. Menu is somewhat limited in the bar. No iron in the room, has to be delivered.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. O., We very much appreciate your comments regarding your stay at the Novotel Basel City. I will share your comments regarding the restaurant menu with our Food & Beverages team. I am sure that this feedback will serve as we strive to continuously improve the quality of our services. Don't hesitate to book our higher room category "Executive" for your next stay as those include already an iron. Otherwise as you have mentioned, the iron is only one call away. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Billal Al Kahlout Front Office Manager Novotel Basel City

Couples - 19/09/2019 TripAdvisor review
« The benchmark for all other Novotels »

From the moment we arrived we were treated to the best service of any of the many many hotels we have stayed in around the world. From the chilled citrus infused iced water in the foyer to the friendly staff at the front counter and in the bar and restaurant their attention was second to none. The only thing we would like to see changed is the dreaded paper cups in the rooms to drink hot tea and coffee from and the lack of normal black tea available. As we drink 2-4 cups a day they were insufficient and unsafe to use without doubling them up to hold hot drinks. Then we had to wash them out for the next drink. Just one cost cutting measure too far for us but overall the room was great and the bed very comfortable.

René Business - 18/09/2019 AccorHotels review
« Another awsome stay with you »

I had a good time, I especially wanted to thank you for the invitation for the black and white event. Your staff is extremely friendly and I always come back with joy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Z., We very much appreciate your comments regarding your stay at the Novotel Basel City and your attention for our loyalty (VIP) event. First of all i would like to apologize for my late reply. Referring the event, i would like to thank you for your participation and appreciation. The main goal of the invitation was to say thank you! for your loyalty and your numerous stays with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visits will be as pleasant as the previous one. Sincerely, Billal Al Kahlout Front Office Manager Novotel Basel City

Maria Business - 18/09/2019 AccorHotels review
« Business trip to Basel »

modern and good size rooms. Very good morning buffet. very straightforward check in/check out.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Maria, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Billal Al Kahlout Front Office Manager Novotel Basel City

Couples - 16/09/2019 TripAdvisor review
« Every Year »

This is the 3th year that we spent some days in Basel in September. Always we fill good in this hotel: all went well. I want to thank people at receprion for the courtesy and availability. Surely we will be back next year Thanks again Amilcare and Claudia

Our hotel has responded to the review
Our hotel has responded to the review

Dear Amilcare and Claudia Thank you for the great review of our hotel and all you nice and kind words about our staff. we will forward your feedback to our staff, to motivate them to do their best every single day. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Billal Al Kahlout Front Office Manager Novotel Basel City

Anonymous Business - 09/09/2019 AccorHotels review
« great stay in Basel »

Plus: I really liked that my request for a quiet room was considered and that the check in agent pointed this out. I also appreciated the welcome drink very much Room for improvement: The pillows were very hard. Many hotels now offer two kinds a fluffy feather type and the harder ones you have. Not a big deal, however. Overall a great stay, I was very happy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L., We very much appreciate your comments regarding your stay at the Novotel Basel City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We well noted your useful remarks regarding our pillow types and will make sure to forward this to the right department. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Billal Al Kahlout Front Office Manager Novotel Basel City

Anonymous Families - 04/09/2019 AccorHotels review
« Card has been charged twice »

My credit card has been charged twice and despite a call to the Accor call centre, nothing has changed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. D. Thank you for taking the time to tell us about your experience at the Novotel Basel City. We really regret that your experience did not meet your expectations. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. You mentioned that you have called the customer care service. The customer care service has contact us already and received our clarification as well. Nevertheless, I would like to take this opportunity to forward this to you already. You have booked a nonrefundable, prebilling rate through accorhotels.com. The amount of CHF 136.00 was deducted from the given credit card directly according to the booking conditions. The payment has been proceeded through APOL (Accor Payment Online). This is our solution for secured online payments. As you took advantage of our online check-in service, the system took additionally a pre-authorization of CHF 110.00 per night. The pre-authorization is a normal process. According to the online check-in the pre-authorization was made through our online payment system as well. (APOL) Finally, at check-out there was just CHF 8.00 left to pay for city tax. This amount has been deducted from the pre-authorized 110.00. According to my experience, I know that you often do not see any differences on your credit card statement between charges and authorizations. Further there is no additional message shows that the pre-authorization has been released. Please rest assure that no unauthorized transaction took place I am very glad to reconfirm that no unauthorized transaction has been proceed. Please let me know if you have any further question. We remain at your disposal. We are looking forward to welcoming you again at Novotel. Sincerely, Billal Al Kahlout Front Office Manager Novotel Basel City

Maw Business - 03/09/2019 AccorHotels review
« Clean and quiet »

Nice hotel in Basel, where the distance from the old centre is easily busted by the free and unlimited transport pass provided by the friendly staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., Thank you for taking the time to share your feedback. Indeed, the BaselCard to use public transportation is very convenient to explore our beautiful city. And of course, we noticed your nice review of the friendly staff. We hope to welcome you back to our hotel very soon! Sincerely, Billal Al Kahlout Front Office Manager Novotel Basel City

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