Novotel Basel City 4 stars

Customer review rating (ALL Rating) 4.6/5 1,479 reviews

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Description

Hotel extras

  • Free public transportation during entire stay, also on the day of check-out

  • Up to 2 children under age 16 stay free in the same room as their parents'

  • Free high-speed WIFI, 24/7 fitness room and daily bottled water in room

  • 7 air-conditioned conference rooms with natural light & high-speed WIFI.

  • Parking garage with EV recharge terminal & direct hotel access by elevator.

Our accommodation(s)

Hotel location

Novotel Basel City

Grosspeterstrasse 12
4052 BASEL
Switzerland

GPS:47.545049, 7.599613

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

GOURMETBAR

International and regional delicacies are awaiting you at this trendy yet cozy bar in combination with reading corners in the lounge and working spaces.

Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 200 

attendees

Configuration is not available for these requirements
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  • Convert different units of measurement and make organising your events easier.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,479 reviews

TripAdvisor Rating  4.5/5  658 reviews

Certificate of excellence 2023

Customer review rating 4.0/5

Leora R. Families - Confirmed reviews ALL

The experience was wonderful however there is one thing that was unsatisfactory. It is too hot in the rooms. I understand you have the heat on during certain months and the air conditioning during other months but it was not pleasant even with the window open. That would be a reason I would have to consider another hotel. Otherwise the hotel, staff, breakfast and parking was just perfect.

Dear Leora R., Thank you for choosing to stay with us and for taking the time to share your feedback. We are delighted to hear that overall you had a wonderful experience. Your comfort is of utmost importance to us, and we sincerely apologize for any discomfort you experienced due to the room temperature. Hereby we would like to mention whenever you encounter such issues please do not hesitate to contact the reception immediately to find the best suiting solution. It is also possible to mention your preferences in your reservation, for example a room where the window can be opened all the way, and we will do our best to fulfill your wishes. We truly hope that this isolated incident will not deter you from considering us for your future stays. Best regards, Your Novotel Basel City Team

Overall ok

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

Staff was very friendly and helpful. Room was nice and spacious. Unfortunately, you could hear a little noise from the streets and railway tracks but it wasn't overly loud. Room felt a little too warm for me but maybe I didn't set up the AC correctly.

Dear Guest, Thank you for taking the time to share your feedback. You were staying with us during the winter season, the hotel is heating during the winter, this is why you couldn't turn on the air conditioning. We are glad to have a 24/7 reception at your disposal, do not hesitate to contact us at any time if you required any assistance during your stay. We hope to welcome you back to our hotel very soon. Kind regards, Your Novotel Basel City Team

Nice and clean hotel.

Customer review rating 4.5/5

Bernardo M. Families - Confirmed reviews ALL

Just stayed for a night, but I have an rested night.

Dear Bernardo, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Your Novotel Basel City Team

Great stay and great staff

Customer review rating 5.0/5

Damian J. Business - Confirmed reviews ALL

From check in to checkout the staff were great. Check in was efficient and friendly, and the two reception staff were really great. The food in the restaurant was also good, and also the staff at the bar. Thanks everyone and see you in a couple of weeks.

Dear Mr J., Thank you for the great review of our hotel! It has been a real pleasure to host you and your satisfaction is the greatest reward for us We are glad that you enjoyed your stay and hope to see you again very soon. Kind regards, Your Novotel Basel City Team

Great location

Customer review rating 4.5/5

Hemanth P. Business - Confirmed reviews ALL

Courteous front desk, spacious room. Bathroom could do with more toiletries.

Dear Hemanth P., Thank you for taking the time to share your feedback on your stay with us at Novotel Basel City. We are delighted to hear that you enjoyed your overall experience. We appreciate your kind words about our front desk and the spacious room. We have taken note of your comment regarding the availability of toiletries in the bathroom. We are sorry that you felt you were not adequately provided for. We would like to point out that we are happy to provide additional toiletries for free at the reception on request. We therefore ask you not to hesitate to contact us during your stay so that we can always offer you a pleasant experience. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay. Best Regards Novotel Basel City

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Other web-users rate our hotel

  • 594 reviews 8.6/10 Location
  • 862 reviews 7.9/10 Room
  • 841 reviews 9/10 Service
  • 17 reviews 7.6/10 WiFi
  • 503 reviews 8.7/10 Breakfast
  • 342 reviews 8.3/10 Cleanliness

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