Hotel - Mercure Moscow Paveletskaya
Mercure Hotel Mercure Hotel

Mercure Moscow Paveletskaya

4.5/5 812 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying

Leisure and activities

Catering

  • Breakfast

Business services

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Hotel location

Companies and event centres nearby

Company

ALLIANZ0.5 km / 0.31 mi CITI GROUP10 km / 6.21 mi ERNST & YOUNG0.3 km / 0.19 mi KNIGHT FRANK1 km / 0.62 mi LVMH3 km / 1.86 mi NESTLE0.5 km / 0.31 mi SERVIER0.5 km / 0.31 mi VOLKSWAGEN GROUP10 km / 6.21 mi
AUDI10 km / 6.21 mi CONTINENTAL1 km / 0.62 mi KIA MOTORS2.5 km / 1.55 mi L'OREAL2 km / 1.24 mi MITSHUBISHI0.3 km / 0.19 mi PEPSICO3 km / 1.86 mi SIEMENS0.5 km / 0.31 mi

Exhibition centre

CROCUS CENTRE23.1 km / 14.35 mi EXPO CENTRE9.8 km / 6.09 mi

Your meetings and events

Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
ARMAND 25 m2 0 m 0 0 10 0 0
KNOPP 25 m2 3 m 0 0 10 0 0
MOROZOV A+B 90 m2 3 m 66 30 0 51 60
BAKHRUSHIN BALLROON 140 m2 4 m 150 50 60 100 80
TRETYAKOV+MOROZOV 240 m2 3 m 192 54 0 132 170
    • Videoconferencing
    • Podium
    • Day light
    • WIFI access
    • Syndicate rooms
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 149 rooms
  • 100% non-smoking hotel
  • 6 rooms for people with reduced mobility
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Baby bed
    • Minibar
    • Suite Box
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.6/5 AccorHotels Rating 3,302 reviews

Our guest reviews for
Mercure Moscow Paveletskaya

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 812 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Business - 07/11/2019 TripAdvisor review
« Perfect stay »

Another very nice stay at this hotel and therefore I can only recommend it. The staff is very friendly and actually I believe this hotel is 4,5 stars, closer to 5 star than to 4 star and for that it offers a perfect value for money balance.

Florian G. Business - 01/11/2019 Confirmed reviews AccorHotels
« Highest standard of hospitality and greatest warm feeling! »

A personal note: my birthday was last month and I received a great message from all hotel colleagues: it was very emotional for me! Amazing!!! Never happened in my life, and I am 45, and I lived in hotels around the world most of my life! I was greatly welcomed by front office staff, bell boys, restaurant & bar, as a colleague returning home. Room staff was nice and attentive, careful and graciously discrete. Exceptional, again!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. G., It is always great pleasure to welcome you in our hotel! We are very happy that you loved our small surprise! Your positive emotions is the greatest reward for us! Thank you for being our loyal guest. We are really happy to welcome you each time! Best Regards, Valeriya Kozlova Guest experience Manager

Κουρτη Π. Business - 22/10/2019 Confirmed reviews AccorHotels
« BUSINESS TRIP »

Very Good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kourti P., We very much appreciate your comments regarding your stay at the Mercure Moscow Paveletskaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valeriya Kozlova Guest experience Manager

Km Solo - 20/10/2019 Confirmed reviews AccorHotels
« great stay »

another great stay at this hotel. my gold status with Accor gave me an upgrade but was told that the privilege room only has rooms with shower. that part was a bit disappointing as I like the regular room with the bathtub a lot (they have a nice deep tub).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., Let me thank you for your high assessment of Mercure Moscow Paveletskaya Hotel. It is a great pleasure to know that in general you enjoyed your staying at our hotel. Your positive feedback is the greatest reward for us. I added your preference about bathtub to your profile so we will be happy to fulfill your request upon hotel availability during your next stays. I am also sorry for caused inconvenience regarding refill of water and bath amenities. I passed you comment to our Housekeeping Manager to avoid such situations during next stays. We are looking forward to the opportunity of welcoming you back at our hotel soon! Sincerely, Valeriya Kozlova Guest experience Manager

Business - 19/10/2019 TripAdvisor review
« Everything I could expect and more »

I am indeed fully impressed with this hotel. I am very often travelled mostly on business and I have the list of things I wish to have. This hotel has met all and exceeded. Staff is very friendly and always tries to help, room had all I need, very nice and cozy, breakfast is outstanding. Let’s add location and price combination. Will stay there again and highly recommend to everyone.

Couples - 15/10/2019 TripAdvisor review
« Very good stay »

Stayed here for three nights. Enjoyed it very much. Very friendly and helpful staff. The facilities were as described. Comfortable, clean room. handy for the Metro, only a 10-minute walk away. Lovely coffee shop across the road.

Business - 14/10/2019 TripAdvisor review
« very good »

Very good stay. . The Library café has friendly stuff and nice operation. The rooms are clean and quite. The receptionists very friendly and all willing to serve you as best as possible. In all it is a very good experience every time that I visit Moscow for business and I tend to have the familiar sense of "Home", every night that I return from a busy day to the Mercure Hotel.

Alex Business - 22/09/2019 Confirmed reviews AccorHotels
« No service at all, rooms are shabby »

There's impression that service is an unknown word by the team starting from the reception and ending bar and restaurant. Not a level of 4star hotel at all. Rooms are outdated and have stains of usage. The repair of shower is necessary

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Gershunovich, Thank you for taking your time and sharing your experience about the stay in Mercure Moscow Paveletskaya. We are very sorry to hear that you did not like provided service. We made an investigation regarding your comments. We provided the room due to your preferences but you decided to change the room because of city maintenance works outside the hotel. You accepted this offer. So we did our best to match your preferences. I will appreciate if you contact me via h8… and give more details about our team work. These comments will be very useful for us and help to improve our service! We really hope to welcome you back and make the best impression! Sincerely, Valeriya Kozlova Guest experience Manager

Business - 19/09/2019 TripAdvisor review
« I sincerely recommend this hotel both for business and family stay. »

This is my third stay. The staff is very helpful and polite. My room was clean, very quiet with excellent internet connection. The mattress and pillows were comfortable. Breakfast is rich and varied. The sauna and fitness were satisfactory but more attention needs to be done there.. My next trip I will stay definitely in Mercure ..

Our hotel has responded to the review
Our hotel has responded to the review

Dear George M, Thank you for your kind review of Mercure Paveletskaya! We will be happy to see you back:) If you have some specific suggestions how we can upgrade our wellness center - I'd love to take it into consideration:) Pease e-mail me directly at h8223-gm@accor.com and I'll revise it thoroughly. Looking forward for your next arrival, Warm regards, Alexandra Stryukova General Manager

Klm Solo - 17/08/2019 Confirmed reviews AccorHotels
« Another great stay »

My favorite hotel in Moscow. Reasonable price and fine facility and kind people. The morning can be a bit hectic, including breakfast venue, mostly due to the number of large group tourists, but still, things are organized and no chaos or anything. Looking forward to another visit there.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kosuke M., We very much appreciate your comments regarding your stay at the Mercure Moscow Paveletskaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valeriya Kozlova Guest experience Manager

Luke Solo - 05/08/2019 Confirmed reviews AccorHotels
« Failed to reach the normal standards of the Mercure brand »

Was disappointing on two occasions the room was not cleaned and on one occasion management were not as professional as they should have been.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Luke C., Thank you for taking the time to tell us about your experience at the Mercure Moscow Paveletskaya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Valeriya Kozlova Guest experience Manager

Pawel Business - 25/07/2019 Confirmed reviews AccorHotels
« Satisfied first stay in Moscow »

Customer service, rooms and food were great.

Alex Business - 28/06/2019 Confirmed reviews AccorHotels
« Excellent as usual »

Nice modern hotel not far from city center and metro, but at the same time situated quiet place.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. G., Let me thank you for your high assessment of Mercure Moscow Paveletskaya Hotel. It is a great pleasure to know that in general you enjoyed your staying at our hotel. Your positive feedback is the greatest reward for us. We are looking forward to the opportunity of welcoming you back at our hotel soon! Sincerely, Gyulnara Gasanova Quality & Service Culture Manager

Gerard S. Business - 07/06/2019 Confirmed reviews AccorHotels
« As usual very good, attentive staff, familiar faces. »

See above, not much more to add. Mainly used the hotel for sleep and fitness.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., Let me thank you for your high assessment of Mercure Moscow Paveletskaya Hotel. It is a great pleasure to know that in general you enjoyed your staying at our hotel. Your positive feedback is the greatest reward for us. We are looking forward to the opportunity of welcoming you back at our hotel soon! Sincerely, Gyulnara Gasanova Quality & Service Culture Manager

Famil I. Business - 26/05/2019 Confirmed reviews AccorHotels
« Very pleasant stay »

Very nice and pleasant stay. Good service overall. Excellent breakfast. Staff was very helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. I., Let us thank you for taking your time and posting such a positive review regarding your recent stay at Mercure Moscow Paveletskaya! Indeed, we realize the importance of feeling “like home” for those who travel abroad, and we feel very privileged that we have become a hotel of your choice. It is also so nice to know that you liked our service as we are happy to meet all your expectations. We do appreciate your warm feedback and look forward to welcoming you back at Mercure. Warmest regards, Gyulnara Gasanova Quality & Service Culture Manager

Ilaria B. Business - 20/05/2019 Confirmed reviews AccorHotels
« Everything was perfect, nothing more to say than that. »

The Mercure Moscow Paveletskaya never lets me down. The standard of the hotel is very good and whenever the occasional inconvenience happens, the staff is always helpful and kind.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. B., Let us thank you for taking your time and posting such a positive review regarding your recent stay at Mercure Moscow Paveletskaya! Indeed, we realize the importance of feeling “like home” for those who travel abroad, and we feel very privileged that we have become a hotel of your choice. It is also so nice to know that you liked our service as we are happy to meet all your expectations. We do appreciate your warm feedback and look forward to welcoming you back at Mercure. Warmest regards, Gyulnara Gasanova Quality & Service Culture Manager

Friends getaway - 25/04/2019 TripAdvisor review
« Way too simple for a 4-star »

I did purchase two nights with a nice discount but I didn't expect basic services to be discounted as well... Honestly poor quality (hair went incredibly bad) and primitive set of bathroom cosmetics (not even a conditioner and a body lotion included!), poor location of standard rooms (overlooking a small dark atrium so one cannot guess the weather or the time of day), and questionable "fast" check-in and - out services.. It wasn't fast at all with pretty much the same procedure on spot as usual, and not to mention previous time-consuming online registration form which needs several repetitions before it "gets" you there. Instant coffee packets in room. Warm (never hot) shower. Nice lobby and beds though... Just the way I expect from a 4-star.

Our hotel has responded to the review
Our hotel has responded to the review

Dear AnnaSPetersburg! Thank you for sharing your experience! I am sorry you did not appreciate our services. Next time you can benefit from extended bathroom amenities' choice just calling at reception or booking a Privilege room, where you have also a Nespresso coffee machine in room. We shall definitely check water temperature in rooms, strangely your feedback was the only one about it. I hope your next stay will be more comfortable and I assure you that this time the view will be just excellent:)! Kind regards, Alexandra Stryukova General Manager

Ruslan Solo - 02/04/2019 Confirmed reviews AccorHotels
« Great »

I love this 4* hotel, since you feel here always as vip Great location, very close to all sightseeing. You can take the tram 5 min walk and have greate travel in old downtown of Moscow. Fully suggesting to stay here.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., Let us thank you for taking your time and posting such a positive review regarding your recent stay at Mercure Moscow Paveletskaya! Indeed, we realize the importance of feeling “like home” for those who travel abroad, and we feel very privileged that we have become a hotel of your choice. It is also so nice to know that you liked our service as we are happy to meet all your expectations. We do appreciate your warm feedback and look forward to welcoming you back at Mercure. Warmest regards, Gyulnara Gasanova Quality & Service Culture Manager

Business - 26/03/2019 TripAdvisor review
« Great Location for Trains - Metro. Comfy too »

Usually in a review there is a but......but there isn't one here. Only slightly more expensive than neighbouring IBIS 3 stars, well worth it. From check in to check out, I don't think there wasn't anything I could fault? . Attentive reception, friendly bar staff, great breakfast ( I didn't try the dinners).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Windsorboy58, Thank you for such heartwarming comments:) we are very happy you were fully satisfied with your stay with us! We struggle for each smile:) and glad when get back such emotions! Thank you for sharing! Hope to welcome you back soon, Kind regards, Alexandra Stryukova General Manager

Anonymous Business - 07/03/2019 Confirmed reviews AccorHotels
« Comfortable, friendly stay »

The hotel is nice, has comfortable rooms, friendly personal.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. O., Let me thank you for your high assessment of Mercure Moscow Paveletskaya Hotel. It is a great pleasure to know that in general you enjoyed your staying at our hotel. Your positive feedback is the greatest reward for us. We are looking forward to the opportunity of welcoming you back at our hotel soon! Sincerely, Gyulnara Gasanova Quality & Service Culture Manager

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