Hotel - Novotel Moscow Kievskaya
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Novotel Moscow Kievskaya Hotel

4.5/5 323 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Private indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • French
    • Russian
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Cash machine
  • Porter

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Well-being
    • Hammam
    • Massage
    • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 h
    • Opening hours : Week-end 24 h

Business services

  • 12 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Hotel location

Your meetings and events

Novotel Moscow Kievskaya Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
ORIENT EXPRESS 1+2 176 m2 6 m 160 70 70 80 100
ANDEAN EXPRESS 75 m2 2 m 50 25 25 25 40
BRITISH PULLMAN 38 m2 2 m 30 10 10 15 15
DANUBE EXPRESS 71 m2 2 m 50 25 25 25 40
GLACIER EXPRESS 75 m2 2 m 50 25 25 25 50
MAHARAJA'S EXPRESS 146 m2 2 m 50 30 35 40 50
ORIENT EXPRESS 1 85 m2 6 m 70 30 30 35 0
ORIENT EXPRESS 2 91 m2 6 m 80 30 30 35 70
RED ARROW 38 m2 2 m 30 10 10 15 10
ROYAL SCOTSMAN 38 m2 2 m 30 10 10 15 0
SILK ROAD 38 m2 2 m 30 10 10 15 0
TRANS-SIBERIAN EXPRESS 71 m2 3 m 50 25 25 25 0
    • Flipchart
    • Meeting room
    • Audio and video equipment
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room
    • Conference hotel

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our restaurants and bars

See all our restaurants and bars
4.6/5 AccorHotels Rating 3,640 reviews

Our guest reviews for
Novotel Moscow Kievskaya

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 323 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Friends getaway - 19/05/2019 TripAdvisor review
« Good 4 star hotel with a few minor issues »

Pros: location, contemporary interior, nice pool. Cons: the pool water temperature was a bit colder than expected; i am not sure if it's monitored. The hallway air temperature was warmer than expected; again, i am not sure if it's monitored. There were no teaspoons/knife/bathrobe in the room, had to request them separately. There were too many security personnel around the property. The nearby construction noise was bothersome at certain days/times. The pillows were not very comfortable.

Alex Friends - 15/05/2019 AccorHotels certified review
« Superb »

Security is tight room is clean sower is strong Staff friendly and helpful

Sonthit Families - 13/05/2019 AccorHotels certified review

good location nice staffs and clean room breakfast is nice also.

Pauline J. Couples - 12/05/2019 AccorHotels certified review
« Excellent location for exploring Moscow »

Overall very relaxing and welcoming experience. The security was very good and certainly contributed to overall well being. The lobby and overall decor was stylish and beautifully maintained. The bar staff were courteous and efficient apart from the young man who barked "10 minutes" at me one morning when I requested coffee. I promptly left and got coffee from by the Metro station. Room service was good except I did have to ask at reception and leave a note for the maid to replace cups and refreshment items. Never had this at other Novotels. Overall, I was very pleased with my hotel location and will certainly be back for my next visit to Moscow.

Varvara Z. Couples - 06/05/2019 AccorHotels certified review
« Everything was awesome »

Everything was great as usual. Certainly I am going to stay at Novotel next time on Moscow.

Stephane Business - 02/05/2019 AccorHotels certified review
« Exceeding expectations »

Very well welcome and considered as a valued customer

Gerard K. Families - 28/04/2019 AccorHotels certified review
« Upsetting »

Booked in January and received confirmation and receipt from your hotel in January. In April received again, receipt and confirmation letter showing BALANCE OWED ZERO. On check in was advised all previous e mails were errors and I owed 57330. For four months I was advised everything was ok. Then things change at check in. I had no way of confirming with my bank as i was abroad and it was Easter. This left me with a huge bill on the first day of my holiday I had not budgeted for. Finally due to the change in exchange rates over the four months my bill had now increased by 77 euro. Why do I have to pay extra for your mistakes. The whole experience damaged my holiday.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gerard K., Thank you for taking the time to tell us about your experience at Novotel Moscow Kievskaya. We highly appreciate your valuable feedback and very sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the quality of service. We fully understand your feelings in that situation. Unfortunately, our reservation department made a mistake. That is why during check-in you had to pay for your accommodation. I assure you that your valuable feedback has already been forwarded to our management. I do understand that this incident has caused you a discomfort and apologize on behalf of the hotel for the inconvenience. We will surely take into account your valuable observations and remarks on the quality of service. We would not want you to have a negative impressions about staying in our hotel, and therefore, please give us a chance to change your opinion and welcome you again as a guest of our hotel! Yours faithfully, ALYONA KHARITONOVA Quality & Service Culture Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

Timo Families - 26/04/2019 AccorHotels certified review
« very good hotel with very nice service. »

Everything just fine, thank you. Spasibo!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Timo, Thank you for scoring high your experience with us and choice of our hotel. It is always a pleasure to receive such positive feedback. We really appreciate your valuable and positive feedback towards our hotel. We hope your next visit will be just as pleasant! Best regards, ALYONA KHARITONOVA Quality & Service Culture Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

Gf Business - 25/04/2019 AccorHotels certified review
« As expected »

Nice and comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear GF, Thank you for scoring high your experience with us. I am happy to hear you enjoyed the atmosphere in our hotel. Our team will be happy to welcome you back! Best regards, ALYONA KHARITONOVA Quality & Service Culture Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

Steve P. Solo - 22/04/2019 AccorHotels certified review
« Excellent »

Great cleaning service. New modern facilities. Warm secure hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Steve P, Thank you for scoring high your experience with us and choice of our hotel. It is always a pleasure to receive such positive feedback. We really appreciate your valuable and positive feedback towards our hotel. We hope your next visit will be just as pleasant! Best regards, ALYONA KHARITONOVA Quality & Service Culture Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

Mj Business - 20/04/2019 AccorHotels certified review
« The worst experience I’ve ever been in Novotel »

My medicine was on the desk and then it disappeared after the housekeeping staff came, and I did not receive any reply or apologize after the reaction with the reception.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MJ, Thank you for taking time to give us feedback regarding your experience at Novotel Moscow Kievskaya. We are so sorry that your experience did not fully meet your expectations. Please, let me kindly explain that after your departure, we checked twice your room and did not find any of your belongings. We fully understand your feelings. But our staff did not take any of your belongings. We really hope for your understanding! Our team will be glad to welcome you back. Sincerely, ALYONA KHARITONOVA Quality & Service Culture Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

Nodir A. Business - 11/04/2019 AccorHotels certified review
« Non welcoming receptionst. Works like robot. »

In general it's OK hotel, but not for my stay anymore. Staff is not welcoming. Our small item was lost during cleaning.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nodir A., Thank you for choosing our hotel! We pay special attention to the feedback of our guests, so your opinion is very important for us. Be sure that your comments were forwarded to our Front office manager. During your next visit we will make every effort to ensure that your expectations of the service will be justified. We really hope for your understanding and for your return to our hotel! Best regards, ALYONA KHARITONOVA Quality & Service Culture Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

Business - 31/03/2019 TripAdvisor review
« Is like your sweet home in the heart of crazy Moscow »

It is my favorite hotel in Moscow for the following reasons: 1) it is ideally placed for voyagers who arrive and leavr by flight; 2) just across the road is huge mall with a number of places to eat (my favorite one is Urjuk - uzbek restaurant); 3) there is excellent spa with wonderful sauna anf hammam. Rooms are clean, cozy and absolutely silent! The restaurant in the hotel ensures rich breakfasts. I am staing this hotel each my arrival in Moscow since 2015 and never was disappointed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear vova_chev, Thank you for scoring high your experience, your loyalty and choice of our hotel. It is always a pleasure to receive such positive feedback. We hope your next visit will be just as pleasant! Best regards, ALYONA KHARITONOVA Quality & Service Culture Manager

Carles M. Business - 24/03/2019 AccorHotels certified review
« Ho recomano al 1000 % »

well as usual on this hotel, all is ok. Even I got the same room I use to be. The only than I am not agree is that I need to pay any room service and can be charged on room acount.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Carles M., Thank you for scoring high your experience, your loyalty and choice of our hotel! Let me kindly explain, if the guest would like to pay room service, closing the bill directly to the room, he needs to have a deposit as a guarantee of payment. We hope for your understanding in that situation! Our team will be glad to welcome you back soon. Best regards, ALYONA KHARITONOVA Quality & Service Culture Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

Business - 10/03/2019 TripAdvisor review
« Good experience following the check-in »

I am a silver member and checked-in online in advance but then had to wait nearly 20 minutes on arrival to get my room key - no accor club dedicated check-in person was available and the process was painfully slow for the 2 people in front of me and for myself. Thereafter food, comfort , fitness were all very good. Pity I did not get an upgrade..

Our hotel has responded to the review
Our hotel has responded to the review

Dear 775stevenw, Thank you for your valuable feedback and positive score! We are very glad to hear that quality of food and Spa-center left positive impression on you. Please accept our sincerest apologies for the inconvenience caused by the procedure of online check-in. But let me kindly explain that in accordance with Russian legislation hotel employee has to accept from guests the originals of the necessary documents that must be submitted upon arrival, and register them. Unfortunately, this procedure takes a little time. We very much hope for your understanding in this situation! Best regards, ALYONA KHARITONOVA Quality & Service Culture Manager

Ekaterina Business - 03/03/2019 AccorHotels certified review
« Good balance between prise, quality and location »

Hotel is located very nice, close to center (15 mi nutes by metro) and to metro station (1 minute walk). Everything is very well organised.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ekaterina, Thank you for scoring high your experience with us. I am happy to hear you enjoyed our excellent location and quality of service. Our team will be happy to welcome you back! Best regards, ALYONA KHARITONOVA Quality & Service Culture Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

Andrew S. Families - 02/03/2019 AccorHotels certified review
« Stay in Moscow »

The hotelis very modern and well-run. Generally excellent. It takes a while to get used to the Russian way of doing things and sometimes staff can appear cold but it gets better after a while. The rooms are very comfortable and well sound-proofed. The billing seems not to work very efficiently however. I have received 3 check-out bills by email but none of them seem correct. Also my points are not yet credited to my Accor account. I was also disappointed not to be able to benefit from late checkout with my Gold status.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew S., Thank you for high score and your valuable feedback! We are very glad to hear that you enjoyed our design-concept and hotel atmosphere. It would be a great help if you could share with us more details regarding remarks in invoices, writing to me directly to my e-mail h8… Also, points are rewarded automatically during a week after departure. We very hope that you have already got the points. Our team will be happy to welcome you back soon! Best regards, ALYONA KHARITONOVA Quality & Service Culture Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

Anthony Business - 26/02/2019 AccorHotels certified review
« all be good »

good

Our hotel has responded to the review
Our hotel has responded to the review

Dear anthony, Thank you for scoring high your stay with us. Our team will be very glad to welcome you back soon! Best regards, ALYONA KHARITONOVA Quality & Service Culture Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

C. C. G. Business - 24/02/2019 AccorHotels certified review
« Neat and clean »

Neat and clean

Our hotel has responded to the review
Our hotel has responded to the review

Dear C. chun g., Thank you for scoring high your stay with us. Our team will be very glad to welcome you back soon! Best regards, ALYONA KHARITONOVA Quality & Service Culture Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

Eloi Solo - 24/02/2019 AccorHotels certified review
« Comfort and convience »

Short stay (1 night). The staff was helpful, the room very clean and beautiful, with a nice view on Moscow CBD

Our hotel has responded to the review
Our hotel has responded to the review

Dear Eloi, Thank you for positive score about your stay with us. Our team will be very glad to welcome you back soon! Best regards, ALYONA KHARITONOVA Quality & Service Culture Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

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