Hotel - ibis Valparaiso
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Valparaiso Hotel

4.0/5 2,006 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms (Paying)
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Dogs up to 33 lb (15 kg) permitted
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early check-in (Paying)
    • Late check-out (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
    • Shoe shine machine

Leisure and activities

  • Fitness centre
  • Boat excursions

Catering

  • Breakfast
  • 2 bar(s)

Business services

  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Modern and inviting, the new ibis room has everything you need: a large bathroom, modern decor, a comfortable bed with a duvet, Internet access with free WIFI and a flat-screen TV with the best international channels.

  • 184 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Telephone
    • Opening windows
    • WIFI in your room
    • Baby bed
    • Work desk in all rooms
    • Manual temperature control
    • High speed transmission line
    • Suite Box
    • RJ 11 outlet
    • Shower
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars
4.2/5 AccorHotels Rating 11,422 reviews

Our guest reviews for
ibis Valparaiso

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 2,006 reviews
Dan D. V. Couples - 30/07/2019 AccorHotels review
« Satisfied »

Cleaning and spaces were very nice, front desk was very rude and disappointing, receptionist joke us about my grey hair and ours age, felt like is a crime have a girlfriend in 30s being 40 years old.

Eugenia O. Business - 21/07/2019 AccorHotels review
« agradble »

cómodo, asequible, central

Tj S. Couples - 06/07/2019 AccorHotels review
« Interesting port operations »

We enjoyed the sea view rooms facing the port of Valparaiso. The room was large and the bed was comfortable. The location was the best. Across from several accessors, in top of a grocery store, food court, and the Metro station.

Cesar Solo - 29/06/2019 AccorHotels review
« super »

si

Daswy S. A. Business - 24/06/2019 AccorHotels review
« You need to improve your service »

Everything correct. But the girls in the check in desk and the girls in charge of the food don’t make an effort to attend you propperly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Daswy S., Thank you for taking the time to tell us about your experience at the ibis Valparaiso. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Moly Friends - 23/06/2019 AccorHotels review
« Very nice room »

The room we obtained was on the top floor with an “ocean side view”. It was nice but we were facing the shipping dock. We got the twin beds. And they were right next to each other. No space in between. The worst part is that the WiFi did not work. It was very limited.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fatima P., Thank you for taking the time to tell us about your experience at the ibis Valparaiso. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Felipe Business - 06/06/2019 AccorHotels review
« Same old »

Nothing special. Outdated but cheap hotel in a great location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Michal Couples - 02/06/2019 AccorHotels review
« הדירה במיקום מעולה ונוחה ביותר. »

The hotel is situated in a perfect place, you can walk by foot to the nice streets, close to the restaurants, the room is basic but you won't like to spend time in the room - rather go to see more and more of this beautiful city. We decided to stay longer and enjoy the city.

Our hotel has responded to the review
Our hotel has responded to the review

Dear zalmen H., We very much appreciate your comments regarding your stay at the ibis Valparaiso. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Gonzalo G. Families - 28/05/2019 AccorHotels review
« Great weekend »

Great rooms, we were 4 AND THEY WERE CONNECTED TO EACH OTHER, SO GREAT

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gonzalo G., We very much appreciate your comments regarding your stay at the ibis Valparaiso. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Ronald A. Couples - 28/05/2019 AccorHotels review
« Mr. »

Surprised that this is the only hotel I’ve known that has no hand towels or access to ice machines nor Coffee pot in the room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ronald A., Thank you for taking the time to tell us about your experience at the ibis Valparaiso. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Emeterio Couples - 27/05/2019 AccorHotels review
« regular »

regular

Our hotel has responded to the review
Our hotel has responded to the review

Dear Eladio V., Thank you for taking the time to tell us about your experience at the ibis Valparaiso. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Teresa Couples - 26/05/2019 AccorHotels review
« Heater not working »

Not so good The heated was broken , I had to call 6 times Finally they change our room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Teresa D., Thank you for taking the time to tell us about your experience at the ibis Valparaiso. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Edmundo L. Business - 26/05/2019 AccorHotels review
« Pesima atencion en check in »

No volveré a alojar en Ibis.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Edmundo L., Thank you for taking the time to tell us about your experience at the ibis Valparaiso. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Anonymous Business - 22/05/2019 AccorHotels review
« It was good! »

Good service. Kind staff. Area not too safe. Needs different breakfast menu daily

Our hotel has responded to the review
Our hotel has responded to the review

Dear Natalie W., We very much appreciate your comments regarding your stay at the ibis Valparaiso. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Rocco C. Solo - 07/05/2019 AccorHotels review
« Great location/value for exploring, but internal/building noise is distracting. »

PROS/GOOD: Excellent location for exploring many popular attractions [funiculars, hills, steps, etc.] Views of the Bay/Sea and hillsides. Windows seem to have good soundproofing. CONS/BAD: The North [East] rooms sit ABOVE the end of the Metro train tracks, and can be heard [somehow, not felt] when trains enter/leave the terminal. Gratefully, the trains are only 2 cars long, so 4 sets of thumps aren't terribly upsetting, but they do come several times an hour. After hours, Late night music [unknown outdoor source] can be heard. – Thin room doors/walls allow all sound in/out [wood floors, wood doors]. Even though most of the furniture (excluding the desk chairs) have carpeted/felted padding to slide on the wooden floors, Housekeeping is noisy [apparently, works all day], bangs, does heavy sliding and the rubbing can still be heard a floor down and from neighboring rooms. -- Check-in [afternoon] seems to be a rush [try to do it online as there's a dedicated line for that at the hotel]. Also, on several days, loud bangs were heard repeatedly [not from the trains, more like laundry bins or tubs being loaded several floors below, or linen closets or room doors being slammed repeatedly] ... for hours. SUGGESTIONS: Double-check the emergency stairwell for lighting and door handle hardware [was missing/inoperable during my visit].

Our hotel has responded to the review
Our hotel has responded to the review

Dear Terrance C., Thank you for taking the time to tell us about your experience at the ibis Valparaiso. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Bárbara A. S. M. Couples - 03/05/2019 AccorHotels review
« una estadia calida »

Reconfortante,

Our hotel has responded to the review
Our hotel has responded to the review

Dear Barbara S., We very much appreciate your comments regarding your stay at the ibis Valparaiso. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Miguel G. Couples - 29/04/2019 AccorHotels review

bien, normal

Our hotel has responded to the review
Our hotel has responded to the review

Estimado Huésped, Gracias por tomarse el tiempo en compartir su comentario con nosotros. Esperamos poder pronto tener el placer de tenerlo de vuelta en nuestro hotel. Atentamente,

Pc H. Solo - 28/04/2019 AccorHotels review
« Perfect location, mattress needs upgrade »

When I entered room it was still occupied/ not clean. Quick replacement. Window full of bird droppings (can happen anytime but it looked it was there for some time). Nice view. Coffee machine needs a check up ( or change to nespresso). Staff friendly. Breakfast suffiencent . Value for money

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Ignacio Business - 24/04/2019 AccorHotels review
« Good location, nothing else. »

The location is perfect for me, since it’s right in the center and port, where institutions tend to be. That’s where the good things end though. The hotel is very outdated (despite being not that old), carpets are dirty and old, TVs are old and have very poor signal, the staff from the restaurant is the worst I have experienced (particularly a lady with green eyes), elevators look lime they are going to fall off. They removed the bidets (don’t know why), towels are disintegrating (with a few exceptions that seem to be renovating). Power outlets are far away from where you need them.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Felipe A., Thank you for taking the time to tell us about your experience at the ibis Valparaiso. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Valeria S. G. M. Couples - 11/04/2019 AccorHotels review
« Great »

I love to stay with you, because even I didn’t have a credit card, my booking was ok. (I paid when I arrived to the hotel) The staff on the phone and at the hotel, were very nice and kind. The room was comfortable and super clean. The view of the port and street amazing. I also like the location, because the hotel is super easy to find for tourist and the price is fair.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valeria Garrido M., We very much appreciate your comments regarding your stay at the ibis Valparaiso. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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