Fairmont Resort Blue Mountains, MGallery 4 stars

Customer review rating (ALL Rating) 4.2/5 4,933 reviews

Fairmont Resort Blue Mountains, MGallery - Image 1
Fairmont Resort Blue Mountains, MGallery - Image 2
Fairmont Resort Blue Mountains, MGallery - Image 3
Fairmont Resort Blue Mountains, MGallery - Image 4

Description

Hotel extras

  • Nature's splendour on your doorstep

  • Award-winning Ubika Day Spa in the tranquility of the Blue Mountains

  • Entertaining KidsZone, a Resort where kids feel welcome

  • Adjacent to Leura Golf Course

  • 23 flexible conference and event spaces

Our accommodation(s)

Hotel location

Fairmont Resort Blue Mountains, MGallery

1 Sublime Point Road
2780 LEURA
Australia

GPS:-33.721863, 150.350239

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Your meetings and events

Room descriptions and layouts

17 

meeting rooms

From 1 to 850 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

    Look for another hotel

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  4,933 reviews

TripAdvisor Rating  4.0/5  3,392 reviews

Shocking service bad attitude filthy room.

TripAdvisor rating 1.0/5

WangC280 Families - TripAdvisor review

The customer service displayed was appalling. I never expected such treatment at an Accor property. The executive manager’s rudeness mirrored that of the front-line staff. Upon arrival, the front desk couldn’t locate my booking, wasting nearly 10 minutes repeatedly questioning me where I made booking. When I advised I booked through accor website as I am a member she still couldn’t locate my booking. I had to run back to my car to retrieve my phone. Despite being assured my room was ready at 1:30 and my luggage already in it, I found the room empty. Even after lodging a complaint, my luggage didn’t arrive until an hour later, the manager assured the luggage with me soon but didn’t arrive until 3:30 . The room was not only worn-out but also filthy, with hair left in the bed and a dusty phone and light Avoid this place if possible; I wouldn’t return even if you paid me.

Amazing hotel & service. Had a great time

Customer review rating 5.0/5

Derek Couples - Confirmed reviews ALL

The resort has a real old lodge vibe. We booked one of the deluxe rooms with balcony and the view of the Blue Mountains was amazing. Large clean room and we were very comfortable. I loved the very professional uniforms all the staff were wearing. Mostly young adults and they were very nice. We used our Accor membership to get 50% discounts on the food and used the Embers Grill and Italian Restaurants. The food and service was fantastic. We also had drinks in the very comfortable Embers Lounge and the hotel lobby. We stayed just has the school holidays were starting and the place has so much for kids to do so the place was really busy. This just added to the great vibe. Great nature walks to lot's of falls and lookouts right at the back of the hotel. I read some negative comments online and had low expectations so I was very surprised when everything was so great. I don't normally don't leave reviews but felt I should do so this time due to what I read. I have already recommended and would stay again.

Dear Derek, We very much appreciate your comments regarding your stay at the Fairmont Resort Blue Mountains, MGallery. It is always amazing to see our guests enjoying their time at the resort. I will ensure your feedback is passed onto our team as I know they will appreciate your kind words. If you have the time to also share your experience on a Google or Tripadvisor review, it would be greatly appreciated. Thank you again for sharing your experience, and we hope to welcome you back to the resort again very soon. Kind Regards, Charlie Young General Manager

Satisfied

Customer review rating 3.5/5

Diane Couples - Confirmed reviews ALL

Overall if the hotel is good but the hotel room was old but clean.

Dear Diane, We very much appreciate your comments regarding your stay at the resort. It was very pleasing to see there were aspects of your stay that were enjoyable. I am sorry however that some areas did not meet your expectations. We will ensure the comments regarding manning as well as the manner from the receptionists are followed up on immediately. Thank you again for sharing your experience, and we hope to welcome you back to the resort again very soon. Kind Regards, Charlie Young General Manager

Great location

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

Spacious beautiful surroundings and fresh air Made this getaway wonderful. The place is great but in need of renovation.

Dear Faina, Thank so much for the amazing review, so glad you enjoyed your time with us. I will ensure your kind words are shared with the team. Thank you as well for your constructive feedback on potential improvements for the property, we do have plans underway and hope to announce more soon. We hope to see you again soon. Kind Regards, Charlie Young General Manager

ITALIAN RESTAURANT NOT A GOOD EXPERIENCE NOT ENOUGH FRESH SALAD AND QUITE DISORGANISED

Customer review rating 3.0/5

Fay C. Families - Confirmed reviews ALL

GOOD AS FAR AS STAFF GO, MY ROOM DID NOT HAVE SOAP IN CONTAINERS OVER THE BATH BUT EVERYTHING OTHER FINE. WOULD HAVE LIKED MAYBE STEAK SANDWICH OR MORE FRESH SALAD AVAILABLE IN. ROOM SERVICE.

Dear Fay, We very much appreciate your comments regarding your stay at the resort. It was very pleasing to see there were aspects of your stay that were enjoyable. I am sorry however that some areas did not meet your expectations. We will ensure your feedback on the dining experience is followed up so we can see what improvements need to be made. Thank you again for sharing your experience, and we hope to welcome you back to the resort again very soon. Kind Regards, Charlie Young General Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 1,353 reviews 8.2/10 Location
  • 2,603 reviews 6.4/10 Room
  • 2,786 reviews 7.8/10 Service
  • 25 reviews 6.6/10 WiFi
  • 1,558 reviews 5.5/10 Food
  • 786 reviews 4/10 Cleanliness
  • 700 reviews 6.9/10 Breakfast
  • 601 reviews 5.2/10 Value

Powered by Trustyou

Our other establishments nearby