Hotel - Mercure Melbourne Caroline Springs
Mercure Hotel Mercure Hotel

Mercure Melbourne Caroline Springs

4.0/5 411 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 10h00

Services and practical information

Paying

Leisure and activities

Catering

  • Breakfast

Business services

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Hotel location

Your meetings and events

Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
Accommodation Room #217 30 m2 2 m 0 0 10 0 0
Accommodation Room No#204 30 m2 2 m 0 0 10 0 0
PANORAMA ROOM 65 m2 4 m 50 25 25 24 50
BALLROOM 2 188 m2 3 m 200 40 40 75 100
BALLROOM 1 203 m2 3 m 200 40 40 70 100
WESTWATERS BALLROOM 391 m2 3 m 500 90 90 140 240
    • Screen
    • Flipchart
    • Video camera
    • Videoconferencing
    • Audio and video equipment
    • Podium
    • Lectern
    • Day light
    • WIFI access
    • Video equipment
    • Airconditioned meeting room
    • Overhead projector
    • Wedding ceremony
    • Wedding co-ordinator
    • Conference hotel

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Mercure Caroline Springs has a range of rooms to suit individual needs. Each room has their own outdoor balcony offering views of the surrounding area and the facilities required for an enjoyable stay.

  • 98 rooms
  • 100% non-smoking hotel
  • 5 rooms for people with reduced mobility
  • 5 family rooms
  • 4 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Radio in room
    • Opening windows
    • Remote control TV
    • Baby bed
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Telephone
    • WIFI in your room
    • RJ 45 outlet
    • Iron in room
    • Microwave in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Automatic wake up call
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.5/5 AccorHotels Rating 2,186 reviews

Our guest reviews for
Mercure Melbourne Caroline Springs

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 411 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Kellie S. Business - 13/11/2019 Confirmed reviews AccorHotels
« Excellent »

It was great - food was amazing, bed was comfy and the staff very helpful

Sharon Solo - 12/11/2019 Confirmed reviews AccorHotels
« Wonderful »

Staff friendly. Room was really comfortable. Car parking was great.

Kirsty Couples - 11/11/2019 Confirmed reviews AccorHotels
« Great one night stay in central location »

Great stay in very clean room. Enjoyed lunch and breakfast in the cafe - both were delicious and very reasonably priced. Would definitely recommend.

Stephen W. Couples - 09/11/2019 Confirmed reviews AccorHotels
« Wonderful and great »

Your rooms were amazing, plenty of space and a fantastic large bathroom, Breakfast was served quickly and with a smile.

Bob S. Families - 06/11/2019 Confirmed reviews AccorHotels
« Lovely well appointed room. Check in person was very pleasant. Overall very satisfied. »

Can't suggest any improvements. Well satisfied.

Linda T. Families - 06/11/2019 Confirmed reviews AccorHotels
« Great, friendly staff. »

We stay every year and request the same room 334. The staff always arrange this for us and we really appreciate it. The reception and cleaning staff are very friendly and helpful. We love the hotel and location. The bed in room 334 was uncomfortable this stay though. It was our first year experiencing this. Other than the bed we are very happy with everything and will be back next year.

Paul B. Solo - 04/11/2019 Confirmed reviews AccorHotels
« Extremely noisy guests »

Other guests kept me awake all night. Not only surrounding rooms but the extreme ammounts of noisy traffic in the hallways from guests arriving late or what sounded like guests having visitors coming around at all hours. As a result I was unable to go to work on the Monday as I'd had no rest.

Beverley Friends - 04/11/2019 Confirmed reviews AccorHotels
« Good »

Room was very clean, quiet. As a coffee drinker would have liked coffee mugs instead of tiny tea cup.

Bruce C. Couples - 03/11/2019 Confirmed reviews AccorHotels
« Will not stay anywhere else! »

Comfortable bed, spacious rooms, lovely views, friendly and helpful staff, great facilities. Third time stay, will not stay anywhere else.

Matt Business - 03/11/2019 Confirmed reviews AccorHotels
« Excellent »

Excellent

Russell D. Business - 01/11/2019 Confirmed reviews AccorHotels
« Excellent Hotel »

Great location, right on a lake. Reception and bar staff fantastic.

Paul Business - 01/11/2019 Confirmed reviews AccorHotels
« Great room, limited choice of bar food »

Great room, limited choice of bar food

Mary M. Families - 30/10/2019 Confirmed reviews AccorHotels
« Unusual in that there was a bomb scare during my stay. »

Staff were very friendly and helpful.

Business - 30/10/2019 TripAdvisor review
« Comfort at an affordable price »

If you are looking to stay somewhere not in the hustle and bustle of the CBD this is a great alternative. There is public transport close by to get to Melbourne Central without taking your car. The rooms are comfortable and spacious and the food at the bistro is great.

Peter Q. Business - 28/10/2019 Confirmed reviews AccorHotels
« Sensational »

Excellent facility with options for dinning including in room. Staff are always friendly and helpful. Every part of the complex is presented well

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter, We very much appreciate your comments regarding your stay at the Mercure Melbourne Caroline Springs. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another occasion. Kind Regards Caroline Froget Front Office Manager Mercure Melbourne Caroline Springs 03… ca…

Anonymous Couples - 27/10/2019 Confirmed reviews AccorHotels

pleasant and ideally located for our purpose.

Our hotel has responded to the review
Our hotel has responded to the review

We very much appreciate your comments regarding your stay at the Mercure Melbourne Caroline Springs. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another occasion. Kind Regards Caroline Froget Front Office Manager Mercure Melbourne Caroline Springs 03… ca…

Geoff Business - 26/10/2019 Confirmed reviews AccorHotels
« Excellent, its a nice central hub »

Excellent, The room is massive and clean and the breakfast and dinners were of a high quality.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Geoff, We very much appreciate your comments regarding your stay at the Mercure Melbourne Caroline Springs. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another occasion. Kind Regards Caroline Froget Front Office Manager Mercure Melbourne Caroline Springs 03… ca…

Jessie G. Solo - 25/10/2019 Confirmed reviews AccorHotels
« Staffs communication and services. »

Facility staffs/personnel are very friendly. Always have joyful smile. Thank you guys.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jessie, We very much appreciate your comments regarding your stay at the Mercure Melbourne Caroline Springs. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another occasion. Kind Regards Caroline Froget Front Office Manager Mercure Melbourne Caroline Springs 03… ca…

Peter A. H. H. Couples - 24/10/2019 Confirmed reviews AccorHotels
« Yet Another Great Stay »

The level of service and the quality of our accomodation was excellent, as usual.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter and Heather, We very much appreciate your comments regarding your stay at the Mercure Melbourne Caroline Springs. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another occasion. Kind Regards Caroline Froget Front Office Manager Mercure Melbourne Caroline Springs 03… ca…

Inoke T. Friends - 23/10/2019 Confirmed reviews AccorHotels
« Awesome »

Everything was as expected! Awesome! Thanks

Our hotel has responded to the review
Our hotel has responded to the review

Dear Inoke, We very much appreciate your comments regarding your stay at the Mercure Melbourne Caroline Springs. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another occasion. Kind Regards Caroline Froget Front Office Manager Mercure Melbourne Caroline Springs 03… ca…

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