Hotel - Mercure Bristol North the Grange Hotel
Mercure Hotel Mercure Hotel

Mercure Bristol North the Grange Hotel

3.5/5 913 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Concierge

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 7 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Companies and event centres nearby

Company

AIRBUS4.83 km / 3 mi MOD FITTON ABBEY WD6.44 km / 4 mi ROLLS ROYCE4.83 km / 3 mi
AZTEC WEST BUSINESS4.83 km / 3 mi RAC4.83 km / 3 mi

Your meetings and events

Leave the city behind and mix business with relaxation in the rural settings of Mercure Bristol North The Grange. Set in south Gloucestershire countryside, yet just two miles from the M4/M5 interchange. Mercure Bristol North The Grange has six meeting rooms, all fully equipped with complimentary high-speed WIFI, audiovisual equipment and space for up to 150 delegates. There's free parking for up to 150 cars and Bristol city centre is just eight miles away.

Mercure Bristol North the Grange Hotel Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
LIBRARY GROUND 0 m2 3 m 12 10 10 8 10
WILLOW 21 m2 3 m 10 10 10 8 10
CHESTNUT 29 m2 3 m 24 16 16 14 0
CEDAR 30 m2 3 m 24 16 16 14 0
PARK AVENUE 77 m2 3 m 60 33 38 30 80
PARK SIDE 77 m2 3 m 60 33 38 30 80
PARK SUITE 155 m2 3 m 150 64 76 72 180
    • Day light
    • WIFI access
    • Syndicate rooms
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room
    • High speed transmission line

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

All bedrooms feature a flat-screen TV and complimentary high speed WiFi and most rooms have views of landscaped grounds. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers. Treat yourself to a superior feature room with its patio doors looking out over the garden.

  • 68 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Emergency exit map
    • Trouser press in room
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Pay per view channel(s)
    • Baby bed
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

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3.8/5 AccorHotels Rating 2,057 reviews

Our guest reviews for
Mercure Bristol North the Grange Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 913 reviews
Anonymous Business - 07/10/2019 AccorHotels review

Reason for choice was pet friendly. This survey is not very well planned, with not enough comments sections. Bowl for dog water would have been helpful, although supplied when asked. Grounds, comfort and quiet was excellant in Mews.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Veronica H., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jonathan Bowen General Manager

Minty Families - 07/10/2019 AccorHotels review
« A nice hotel, but for us - there was room for improvement... »

The hotel was fine - clean and tidy... However, we were disappointed that it appeared lacking in a certain areas, even compared to budget chains... Tea & Coffee making facilities were there, but only four tiny milk sachets for two people... No Biscuits, No Tissues, not even a toilet brush or soap in the bathroom - not what one expects of a better quality hotel... The worst for us though...We’d travelled a long way and were very hungry - we looked on the Room Service Menu and contacted reception to order some sandwiches, chips etc...only to be told that the only food available that evening was plain cheese & tomato pizza - we went hungry instead!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guy M., Thank you for taking the time to tell us about your experience at the Mercure Bristol North the Grange Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jonathan Bowen General Manager

Jessica B. Families - 07/10/2019 AccorHotels review
« Very poor Customer Service. Was not offered the room that I booked. »

Very poor stay at the Bristol North- The Grange hotel. Took over 30 minutes to book in as Reception disputed which room I had booked even though I provided a copy of my email reservation confirmation. I was then told to step aside during my booking in attempt so that the receptionist could deal with other guests.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jessica B., Thank you for taking the time to tell us about your experience at the Mercure Bristol North the Grange Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jonathan Bowen General Manager

Gillian H. Couples - 06/10/2019 AccorHotels review
« Beautiful hotel lovely setting »

Very relaxed and chilled

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gillian h., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jonathan Bowen General Manager

Mark Couples - 01/10/2019 AccorHotels review
« Ok rooms »

The room was fine, couldn’t really see what the privilege was, has there was no nepesso machine but have the coffee caps? We went to go for dinner to find the person taking reservations very rude and not very polite this in turn made us go elsewhere for food

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark A., Thank you for taking the time to tell us about your experience at the Mercure Bristol North the Grange Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jonathan Bowen General Manager

Steve Couples - 01/10/2019 AccorHotels review
« Would recommend »

Great hotel to stay in. Pleasant staff and checkin was easy. Hotel is situated in a lovely areas of Jorge Bristol, really rather quiet too!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stephen H., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jonathan Bowen General Manager

Jon Families - 30/09/2019 AccorHotels review
« Disappointed Again »

As per usuall there was only one member of staff checking people in and dealing with queries. He was run off his feet. There was a duplicate booking which confused the staff greatly. The additional bed in the family room was not made up. This was made up by the check-in guy. Restaurant was slow as only one member of staff serving, however food was excellent and there is a great children's menu. Annoyed that reception called at 2235 to ask us to come back and pay for our meal, was a mistake as we had left over an hour before and had charged to the room. This had woken up our 5 year old who then struggled to get back to sleep. Upon checkout a different member of staff couldn't find a record of our pre auth on a credit card and we had to show the slip. This is the same experience as most visits to the hotel. We stay here 2 or 3 times a year

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jonathan M., Thank you for taking the time to tell us about your experience at the Mercure Bristol North the Grange Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jonathan Bowen

Keith W. Families - 30/09/2019 AccorHotels review
« Good »

Clean, well maintained and lovely location

Our hotel has responded to the review
Our hotel has responded to the review

Dear Keith W., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jonathan Bowen General Manager

Andy C. Business - 30/09/2019 AccorHotels review
« Perfect »

Lovely setting in the countryside. Clean rooms and lovely food and service. Couldn’t fault anything.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrewmr C., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jonathan Bowen General Manager

Elizabeth W. Business - 25/09/2019 AccorHotels review
« Appalling »

Words cannot describe how bad it was - hairs in the bath, filthy bedroom, room service menu so old that nothing was available, internet signal too weak to work, room not cleaned despite sign hanging on door. Room service tray left outside my door for 2 days, no yoghurt or sliced bread for toasting available at breakfast, breakfast table cleared completely while I went to get some juice, dinner sent back twice and still inedible - eventually just left the restaurant. Never staying here again or recommending it

Our hotel has responded to the review
Our hotel has responded to the review

Dear Elizabeth W., Thank you for taking the time to tell us about your experience at the Mercure Bristol North the Grange Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I would be very grateful if you could contact me on this email so that I can discuss your comments in further detail. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jonathan Bowen General Manager

A I. Couples - 24/09/2019 AccorHotels review
« Poor »

The room. Not clean. Dust. Not hovered Inside tea/coffee dirty. Staff nice. The hotel looking tired at the edges bit overall not clean

Our hotel has responded to the review
Our hotel has responded to the review

Dear alexander i., Thank you for taking the time to tell us about your experience at the Mercure Bristol North the Grange Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jonathan Bowen General Manager

Matt K. Business - 24/09/2019 AccorHotels review
« Poor »

Checked in and went to room too find room had not been cleaned from previous occupancy. Ordered room service not everything requested was bought to up. My new room had food stains on the sofa, not the normal mercure standard I am used too.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Matt o., Thank you for taking the time to tell us about your experience at the Mercure Bristol North the Grange Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jonathan Bowen General Manager

Joanna Couples - 24/09/2019 AccorHotels review
« Disappointed »

Very tired room not inviting my bedroom at home is more luxurious. Breakfast a shambles 9.15 arrived breakfast finishes at 10.30 could not get a cooked breakfast as they were not refilling the items of hot food worst breakfast I have ever had no pasteries put out. The hotel is not organised!! Would not recommend staying here. I have stayed in many hotels from holiday inn express premier inns to five star hotels lucknam park & whatley manor this one you are running is not good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joanna B., Thank you for taking the time to tell us about your experience at the Mercure Bristol North the Grange Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jonathan Bowen General Manager

Pauline Families - 24/09/2019 AccorHotels review
« Very pleased with our stay »

Lovely spacious room and lovely comfy super king size bed! Breakfast was very nice and lots of variety, the only negative thing was no milk in our room for tea/coffee but we could have easily rang reception to get some

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pauline S., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jonathan Bowen General Manager

Iain L. Business - 23/09/2019 AccorHotels review
« Reasonable stay fir the cost »

Had to wait 5 minutes for receptionist to check in at 18.45pm . There was a wedding ongoing which therefore is maybe understandable. Had dinner in the restaurant - service was good but the food was extremely slow in coming to the table, needs to be quicker. Room was nice and clean and internet good. Just need to improve on the two areas above.

Our hotel has responded to the review
Our hotel has responded to the review

Dear iain l., Thank you for taking the time to tell us about your experience at the Mercure Bristol North the Grange Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jonathan Bowen General Manager

Rmeigh Business - 23/09/2019 AccorHotels review
« Mediocre »

Lots of small touches were off. The restaurant was half empty when arriving at 8pm however 'was fully booked'. There was no one at reception with a sign to ring '2424' - I waited a little while without phoning with staff at the restaurant going backwards and forwards. Eventually they asked if I phoned and started my check-in process. There was no iron or ironing board in my room. I tried ringing '2424' in my room to get reception. I got no answer after ringing twice over a few minutes. What is weird is that my colleagues all did have irons in their rooms. The waiting staff seemed busy - they were talking to each other unprofessionally right by where I was checking in at reception - seemingly about whether they should serve something to a table or not. I went to the bar to get food. I got a chicken Cesar salad. The chicken was extremely dry. The rest of the salad was okay. The cost at around £15 was much higher than I expected. There was only one food menu in the bar area. The room was a twin - not clear if this is what was booked from my companies confirmation. The room itself was clean and comfortable enough. The bathroom was outdated and felt cheap. Breakfast was okay. Again, some off touches. I was asked for my room number but not whether I would like tea/ coffee etc. Around the room the quality of the food was okay. Even the little cards which say "sausages" were faded and looked years old. I asked about the loyalty scheme for Mercure (Accor). When I checked in. The receptionist wasn't able to link my newly created account and didn't have any suggestions as to how to link the stay myself. (I.e. claim a missing stay). His only advice was, normally you link them when you book the trip.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert M., Thank you for taking the time to tell us about your experience at the Mercure Bristol North the Grange Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jonathan Bowen General Manager

Anita Families - 23/09/2019 AccorHotels review
« Fantastic ‘All Inclusive’ Wedding venue »

I attended a family wedding where I was also the official photographer. The ‘Grange’ provided an ideal ‘all inclusive’ wedding venue and although there were a few non-wedding guests staying, it still felt very personal, like a big house party . Staff friendly, helpful and incredibly hardworking : transforming multi-function rooms into wedding ready bowers in no time. Beautiful grounds provided ample opportunities for stunning wedding photographs. Very enjoyable wedding breakfast. The salmon main was particularly delicious. The melon/strawberry ice cream starter was a fun and a surprisingly good combination, although I think a strawberry sorbet or granita would have worked better than a dairy ice cream. And not least very comfy beds and a great breakfast. The one thing I didn’t like, as wedding photographer, was the large brown ceiling lights in the main reception rooms. They didn’t seem in keeping with the decor, colour schemes or the heritage of the Grange and are rather obtrusive in photographs.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anita C., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jonathan Bowen General Manager

Ac Business - 21/09/2019 AccorHotels review
« Not enough staff »

From arrival to leaving it was obvious the team try to deliver a level of service but are over stretched. Waited 10 mins for someone to arrive so I could book in. 10 mins to have my order taken, 10 mins for my drink to arrive. I booked my room with 3 course meal for £22, no mention of this when I ordered my meal, had to have a direct conversation when my bill came.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Antony C., Thank you for taking the time to tell us about your experience at the Mercure Bristol North the Grange Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jonathan Bowen General Manager

Bob B. Business - 19/09/2019 AccorHotels review
« Excellent »

Nice atmosphere, good service and delicious food!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bob B., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jonathan Bowen General Manager

Aisling L. Business - 19/09/2019 AccorHotels review

Couldnt sleep due to lack of cleanliness. Room was swarming with moths, spiders and spider webs everywhere. A beetle crawling along the bed was the final straw. A man at reception moved me to another room and a girl stacey let me in. Stacey very kindly killed the spiders that were living it up in the 2nd room. Charged the incorrect rate also. Def wont be back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Aisling L., Thank you for taking the time to tell us about your experience at the Mercure Bristol North the Grange Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jonathan Bowen General Manager

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