Hotel - Mercure Leicester The Grand Hotel
Mercure Hotel Mercure Hotel

Mercure Leicester The Grand Hotel

3.5/5 1,099 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Concierge

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 7 meeting room(s)
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

ALLIANCE & LEICESTER11.27 km / 7 mi
NEXT4.83 km / 3 mi

Your meetings and events

Host a meeting in the heart of the Midlands in the flexible, fully-equipped rooms. Just 26 miles from East Midlands Airport and 800 metres from Leicester railway station, the Mercure Leicester The Grand Hotel is a great location to do business. Our7 flexible daylit meeting rooms all have complimentary high-speed WIFI and can host anything from a meeting for 10 to a conference for 350. Audiovisual equipment is available to hire and our staff can keep you refreshed with all your requirements.

Mercure Leicester The Grand Hotel Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
EMPRESS ROOM 70 m2 3 m 70 20 16 26 60
ALEXANDRA ROOM 86 m2 4 m 70 30 35 32 50
TUDOR ROOM 92 m2 4 m 70 30 25 32 50
CROMWELL ROOM 100 m2 3 m 60 30 26 40 60
CHARNWOOD ROOM 104 m2 3 m 80 30 30 40 70
QUEENS HALL 265 m2 3 m 250 70 0 140 180
THE KINGS HALL 283 m2 9 m 350 0 0 200 300
    • Day light
    • WIFI access
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 104 rooms

Our restaurants and bars

See all our restaurants and bars
3.7/5 AccorHotels Rating 3,212 reviews

Our guest reviews for
Mercure Leicester The Grand Hotel

100% genuine reviews from our guests

Find out more
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3.5/5 TripAdvisor Rating 1,099 reviews
Liam W. Couples - 15/07/2019 AccorHotels certified review
« Mr »

Rooms did not match expectation, very old, very cheap, bathroom was poor standard, not impressed at all. Pictures of the website couldn’t of been any further from what i experienced. Won’t be recommending and won’t be staying again

Our hotel has responded to the review
Our hotel has responded to the review

Dear Liam W., Thank you for taking the time to tell us about your experience at the Mercure Leicester The Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Manpreet

Oli P. Business - 11/07/2019 AccorHotels certified review
« Good hotel - too many beggars in the street »

The hotel is good, the staff very friendly, the breakfast was great. The shower was poor, dar too low. The receptionist should have noticed my hight 194cm at check-in, and given me a room with a better shower. There were too many beggars in Granby Street. It felt uncomfortable walking outside the hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Oliver P., We very much appreciate your comments regarding your stay at the Mercure Leicester The Grand Hotel. It is always a pleasure to receive positive feedback however I'm equally sorry for the issues you faced. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff and improve where needed. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manpreet

Debbie Families - 11/07/2019 AccorHotels certified review

Spacious and comfortable room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Debbie ER P., We very much appreciate your comments regarding your stay at the Mercure Leicester The Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manpreet

Rosie P. Friends - 10/07/2019 AccorHotels certified review
« Hotel fine. Restaurant aet down. »

Decor in reception lovely. Rooms dated . Restaurant poor. Marco Pierre White photos everywhere raising expections. Standard of food very poor. Low level gastro pub.standard, yet price high. Breakfast however very good along with service. Like staying in 2 different hotels.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gary P., Thank you for taking the time to tell us about your experience at the Mercure Leicester The Grand Hotel. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Leicester

Vicky Business - 10/07/2019 AccorHotels certified review
« Always like staying at this hotel »

A few cobwebs around the windows and radiators the last two times I have stayed. I appreciate you have very old windows but inside shouldn't have cobwebs!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Victoria W., We very much appreciate your comments regarding your stay at the Mercure Leicester The Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. However, please accept my sincere apologies as room should be immaculately clean including windows. Be assured that i have shared your feedback with relevant department to avoid future occurrence. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manpreet

Paulo P. Business - 09/07/2019 AccorHotels certified review
« Not 4 star level »

The room is too small and all the hardware is too old At the bar, I have been told to ask for the bill at the counter when I finish my beer

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paulo P., Thank you for taking the time to tell us about your experience at the Mercure Leicester The Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Manpreet

Phil D. Friends - 09/07/2019 AccorHotels certified review
« Nice clean rooms »

No problems what so ev

Our hotel has responded to the review
Our hotel has responded to the review

Dear Phil D., We very much appreciate your comments regarding your stay at the Mercure Leicester The Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manpreet

Henry Couples - 09/07/2019 AccorHotels certified review
« Brief comfortable stay »

Wonderful hotel in great location. King size bed. Room included iron, ironing board, electric fan and safe.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Henry B., We very much appreciate your comments regarding your stay at the Mercure Leicester The Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manpreet

Ben N. Business - 08/07/2019 AccorHotels certified review
« overall good stay no issues »

I have emailed to get copy of receipt as I didn't original take 1!, still awaiting copy to be emailed to me

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ben N., We very much appreciate your comments regarding your stay at the Mercure Leicester The Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. MY reception team have processed your invoice and it should be with you soon. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manpreet

Ahmed M. Business - 07/07/2019 AccorHotels certified review
« VERY BAD »

UNHELPFUL STAFF THEY DO WHAT THEY WANT NOT WHAT I NEED I LOST A 200 POUND WATCH BECAUSE OF YOUR ACTS

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ahmed M., Thank you for taking the time to tell us about your experience at the Mercure Leicester The Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please be aware that we do not take responsibility of guest belongings. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Manpreet

Dan Solo - 06/07/2019 AccorHotels certified review
« great for a short stay »

good for the city centre

Dave Couples - 05/07/2019 AccorHotels certified review
« Poor »

I paid upfront for the room! Was told at check in room service can be paid check out I ordered room service and the restaurant did ask charge to room when food arrived they demanded cash ? Why ? I also ask for bucket of ice I got a pint glass and was charged £4 for what ?! That’s dis-respectful !

Tommy P. Business - 04/07/2019 AccorHotels certified review
« Comfortable, welcoming and clean »

Easy to book, easy check it, friendly staff, clean hotel, very amenable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Thomas p., We very much appreciate your comments regarding your stay at the Mercure Leicester The Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manpreet

Andy C. Solo - 02/07/2019 AccorHotels certified review
« neglected rooms with poor maintenance »

I have written three emails to accor and direct to the hotel detailing my experience but not had a response yet

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andy C., Thank you for taking the time to tell us about your experience at the Mercure Leicester The Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Manpreet

Sarah Couples - 02/07/2019 AccorHotels certified review
« Good »

Staff were very helpful. Breakfast was very good. Mattress and pillows were very uncomfortable, we did not sleep very well

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sarah R., We very much appreciate your comments regarding your stay at the Mercure Leicester The Grand Hotel. I'm sorry to hear that you were not happy with parking charges. We advise our guests regarding car park charges on Mercure website and other online platforms. We also have a tariff board on the entrance of the car park advising guests of the charges. Thank you again for sharing your experience, and we hope that this experience will not deter you from using us again in the future. Sincerely, Manpreet

Lucyc Couples - 01/07/2019 AccorHotels certified review
« Ok - nothing special unfortunately. »

It was a bed for the night. It was clean but a bit tatty. The breakfast was very poor; cold and lacking flavour. Pricing was strange. Bizarrely, it was cheaper to book online but online breakfast was more expensive. Why can’t pricing be clearer and fairer.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lucy C., Thank you for taking the time to tell us about your experience at the Mercure Leicester The Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Our breakfast prices are £11 per person regardless where you buy it from. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Manpreet

Raluca I. Business - 29/06/2019 AccorHotels certified review
« Expected more from a 4* »

Not the worst but for 4* I was expecting higher standards. The positives: affordable parking, very friendly staff, fantastic location, good size room, iron available, the hair dryer was broken and was replaced immediately. The not so great: no air-con!! Too hot in the afternoon, chilly in the night. Heating is on centrally so can’t do anything. Breakfast very limited. Not very clean, stains on the carpet, chair, wall, bathroom door, dirty windows and curtains. Bedding was fine. I stayed for 4 nights and the cleaning wasn’t great: rubbish bag next to the bin wasn’t picked up twice, the cleaning consists of making the bed and replacing toiletries and coffee. Staying there again as It’s already booked through work and the location is perfect but wouldn’t choose it myself.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Raluca I., Thank you for taking the time to tell us about your experience at the Mercure Leicester The Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Manpreet

Lisa Business - 28/06/2019 AccorHotels certified review
« good stay »

My stay was good as usual. There was a lot of noise from the party that night but not a major concern. My request would be to please start providing free range eggs at breakfast. Also the vegetarian sausages are not breakfast sausages. They are sausages of vegetables - more suited to evening meal type.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lisa F., Thank you for taking the time to tell us about your experience at the Mercure Leicester The Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Manpreet

Anonymous Business - 28/06/2019 AccorHotels certified review
« great building small room »

room was too small ,bathroom a good size but both were clean . I used the gym but was very disappointed . very small and not enough equipment. breakfast fine . staff great very friendly and helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christine F., We very much appreciate your comments regarding your stay at the Mercure Leicester The Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manpreet

Anonymous Business - 28/06/2019 AccorHotels certified review
« Decent room for the price »

Room was spacious and clean, design was dated. No plugs next to the bed, no liquid antibacterial hand cleanser (bar soaps are not hygenic). Breakfast was good, staff was very attentive.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Athanasios K., We very much appreciate your comments regarding your stay at the Mercure Leicester The Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manpreet

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