Mercure Manchester Piccadilly Hotel 4 stars

Customer review rating (ALL Rating) 3.5/5 1,235 reviews

Mercure Manchester Piccadilly Hotel - Image 1
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Description

ALLSAFE approved hotel

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • Wedding facilities capable of accommodating 800 guests

  • Walking distance to Manchester Picadilly Station

  • Within walking-distance of Manchester Arena

  • Nearby the famous Arndale shopping Centre

Our accommodation(s)

Hotel location

Mercure Manchester Piccadilly Hotel

Portland Street
M1 4PH MANCHESTER
United Kingdom

GPS:53.479874, -2.237445

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

LEVEL 3 LOUNGE & RESTAURANT

This individually styled restaurant offers a wide selection of internationally inspired dishes. These range from quick snacks to three course meals and are complemented by a range of fine wines from around the world.

Your meetings and events

Room descriptions and layouts

13 

meeting rooms

From 1 to 800 

attendees

Configuration is not available for these requirements
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  • Convert different units of measurement and make organising your events easier.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.5/5  1,235 reviews

TripAdvisor Rating  3.5/5  4,838 reviews

Event well run, bedroom poor

TripAdvisor rating 3.0/5

Woody86 Business - TripAdvisor review

I stayed for 2 nights for a work event, and on arrival told that I would have to move rooms after the first night. Not the best start. Reception staff bamboozled me by quoting room type codes until they agreed to give me the same room both nights. Turns out the only difference in room was one being on floor 10 and the other on floor 9… My room was a bit of a disappointment to be honest. Two single beds pushed together with a double sheet over them. One mattress was more sunken than the other, meaning a large gap in the middle, which didn’t make for a comfortable sleep. Pillows were also old and lumpy. There only appeared to be one electrical socket for use in the room, at skirting board level at the window away from the bed. Not sure how I could have worked if I had to use my laptop. The temperature control adjustments seemed to make no difference no matter what way you turned the dial. This made the room pretty chilly at all times. Final thing on the room was the shower. I reckon that anyone over 5.10” would struggle to stand upright in the shower. The organisation of the conference I attended was really good. We were well catered for in terms of food and drinks, with plenty sweet treats to keep us going during the day. Dinner on the first night was a wedding type menu in the International Suite and the foot was very good. Please invest in your rooms and don’t rely on the great location just to get by.

Solo trip

TripAdvisor rating 5.0/5

myvictoriaa TripAdvisor review

I had the best night! I was warm welcomed with a glass of Prosecco also my room was upgraded I will definitely be back as always! Alex D the manager was a great host with his team Deep, raj, Becky, Ian and the other Alex well done to you all!!! Thank you

Thank you for sharing your delightful experience with us! We're thrilled to hear that you had the best night and enjoyed the warm welcome with a glass of Prosecco. It's fantastic to know that you appreciated the room upgrade and that you plan to return. Alex D and the rest of our team, including Deep, Raj, Becky, Ian, and the other Alex, are truly grateful for your kind words. They take great pride in ensuring our guests have memorable experiences, and your recognition means a lot to them. We can't wait to welcome you back for another wonderful stay with us!

Expensive shabby waste of money, avoid.

TripAdvisor rating 1.0/5

sgbirch TripAdvisor review

Probably the best way to approach this hotel, if you find yourself unfortunate enough to stay here, is to treat it as a Fawlty Towers comedy experience. The peeling paint in the small, unpleasant rooms, combined with lipstick marks on the glasses, will amuse rather than annoy. I attended an event where they charged £40 per head for a very mediocre buffet that actually ran out of food. One highly entitled manager seemed to think it was acceptable to swear at unhappy guests, using “f’ing” instead of the full expletive. The only shining light was a brilliant barman who truly deserved to be the manager. My disappointment was echoed by everyone; not a single person in our large group had anything positive to say about this rather shabby hotel. I dislike leaving negative reviews, so I’ll close with a positive note: Cleaning the windows could allow guests to enjoy the incredible views from the higher-level rooms. As others have mentioned, unless you enjoy subpar hotels, you’ll have a much better experience at one of the well-known budget hotels in the area—and save a significant amount of money. This hotel deserves one star, at best. Avoid.

It sounds like you had a disappointing experience at the hotel, and I'm sorry to hear that. It's important for hotels to maintain high standards of cleanliness and customer service, and it's unfortunate that your expectations were not met during your stay. Your feedback is valuable and will hopefully encourage the hotel management to address the issues you've raised. If you have any further concerns or need assistance, please don't hesitate to reach out.

Great views of the city

TripAdvisor rating 4.0/5

Janine M TripAdvisor review

Very well placed, right on Piccadilly. Great views from the bar/restaurant, do perfect for people watching. The staff are friendly and approachable, the drinks are as expected and the food is really well presented. It's a great place to have a drink and watch the city.

It sounds like you had a wonderful experience at the hotel, enjoying the convenient location, great views, friendly staff, and delicious food and drinks. Thank you for sharing your positive feedback! If you have any questions or need further assistance, feel free to ask.

Wonderful stay

Customer review rating 5.0/5

Bob Solo - Confirmed reviews ALL

My stay was great check in was lovely room clean breakfast was delicious

Dear Jordan B., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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Other web-users rate our hotel

  • 1,994 reviews 9.3/10 Location
  • 3,395 reviews 4.4/10 Room
  • 3,489 reviews 8.5/10 Service
  • 255 reviews 1.5/10 WiFi
  • 1,333 reviews 4/10 Cleanliness
  • 1,275 reviews 4.1/10 Comfort
  • 923 reviews 2.8/10 Amenities
  • 838 reviews 8.2/10 Breakfast

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