Hotel - Mercure Wetherby Hotel
Mercure Hotel Mercure Hotel

Mercure Wetherby Hotel

3.5/5 969 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed 15  GBP
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Concierge

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 12 meeting room(s)
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

BRITISH LIBRARY5.31 km / 3.3 mi MOORS FURNITURE5.95 km / 3.7 mi
LUFC ACADEMY4.67 km / 2.9 mi ROCOM/ATC5.47 km / 3.4 mi

Your meetings and events

Near Harrogate, Leeds and York, the Mercure Wetherby hotel's location is hard to beat for your Yorkshire business meeting. Situated within access of the A1M, and 8 miles from Leeds Bradford Airport, makes it a convenient venue for conferences or meetings. Our 13 daylit meeting rooms all feature complimentary high-speed WIFI and we provide CD and DVD players as well as overhead projectors free of charge. The largest venue can cater for up to 140 delegates.

Mercure Wetherby Hotel Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
CAVENDISH 14 m2 2.7 m 0 0 6 4 0
LIBRARY 14 m2 2.7 m 0 0 6 4 0
PRIVAS 14 m2 2.7 m 0 0 6 4 0
CROMWELL 14 m2 2.7 m 0 0 6 4 0
BRUNSWICK 29 m2 2.7 m 20 10 12 10 0
BOARDROOM 40 m2 2.7 m 20 12 16 12 0
SENATE 43 m2 3 m 40 14 16 16 30
SANDRINGHAM 58 m2 2.7 m 60 24 26 24 0
BRAMHAM 58 m2 2.7 m 60 24 26 24 0
CONGRESS 59 m2 2.5 m 50 16 20 18 30
HAREWOOD SUITE 126 m2 3.4 m 150 50 50 60 120
WHARFEDALE SUITE 131 m2 2.4 m 120 40 50 60 110
    • Podium
    • Day light
    • WIFI access
    • Syndicate rooms
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 103 rooms

Our restaurants and bars

See all our restaurants
See all our restaurants and bars
3.9/5 AccorHotels Rating 2,963 reviews

Our guest reviews for
Mercure Wetherby Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 969 reviews
J M. N. Business - 10/06/2019 AccorHotels certified review
« average, expensive by comparison to Premier Inn etc »

tired hotel in need of renovation Good reception staff, poor breakfast staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jonathan N., Thank you for taking the time to tell us about your experience at the Mercure Wetherby Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Guest Relations Team

Ron Couples - 10/06/2019 AccorHotels certified review
« Pleasant and comfortable stay »

Staff friendly and helpful. Good breakfast. Restaurant menu limited but food fine

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ron M., We very much appreciate your comments regarding your stay at the Mercure Wetherby Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Guest Relations Team

T P. Couples - 10/06/2019 AccorHotels certified review
« staff busy and reception cool, probably as we had arrived 50 minutes early »

Having been told we were too early staff member carried on obviously busy. We found the bar and ordered drinks. At 2 we tried to check in but our room was not ready we were given key card and drinks vouchers and asked to wait. After 30 or 40 minutes reception staff came and apologised for wait and had apparently upgraded us to suite by means of apology. Nice gesture, nice room but calling it a suite is pushing it. Room service was excellent and overall we were satisfied but pointing us in the direction of the bar or even entering into conversation when we arrived would have made a difference.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anthony P., Thank you for taking the time to tell us about your experience at the Mercure Wetherby Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Guest Relations Team

A C. Couples - 09/06/2019 AccorHotels certified review
« Very good »

We had a great stay it was comfy with everything we needed and very friendly staff and food very nice some dog treats would be a nice extra thanks

Our hotel has responded to the review
Our hotel has responded to the review

Dear avril c., We very much appreciate your comments regarding your stay at the Mercure Wetherby Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Guest Relations Team

Shirly G. Couples - 07/06/2019 AccorHotels certified review
« ok, but not great »

paid for early check-in but still had to stand and wait 20 minutes for room to be ready....was waiting to get changed to go to the races. used coffee in the room but none was replaced for morning.... there was a bag of rubbish in the corridor all day and night.... breakfast could do with being a LOT hotter

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shirly g., Thank you for taking the time to tell us about your experience at the Mercure Wetherby Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Anonymous Couples - 06/06/2019 AccorHotels certified review
« very good »

friendly service

Our hotel has responded to the review
Our hotel has responded to the review

Dear John C., We very much appreciate your comments regarding your stay at the Mercure Wetherby Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Bill Business - 06/06/2019 AccorHotels certified review
« Convenient »

Hotel is convenient to M1 and Wetherby Race Course Conference centre or RHS Harlow Carr, but hotel is a rather tired and needs good quality check from top to bottom.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Emma Couples - 05/06/2019 AccorHotels certified review
« Decent stay, hotel a bit tired »

Great service from the team, the hotel itself it looking a little tired and could definitely do with renovation and updating.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, The Guest Relations Team

Mat F. Couples - 04/06/2019 AccorHotels certified review
« Overpriced and outdated »

Although the hotel and room/bedding seemed clean, it is outdated and in need of some TLC throughout. The carpet was very dusty so much so that my wedding suit was dirty after it fell on the floor. The bathroom is not fit for purpose - grubby in places, shower floods as poor drainage, nowhere in shower to put soap/grooming products which makes it difficult to have a decent wash. No AC and it was extremely warm in the hotel and during the night. Breakfast was average. Including breakfast my partner and I paid £130 for one night which is massively overpriced for the amenities and quality of the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mathew F., Thank you for taking the time to tell us about your experience at the Mercure Wetherby Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Guest Relations Team

Eleanor M. Families - 04/06/2019 AccorHotels certified review
« Adapted room unsuitable »

I had telephoned to book a room explaining I was in a wheelchair unable to walk, the adapted room was unsuitable for a wheelchair we had to move the bed over as I could not access it. Bed too high to get in and out of and no tuening space. Not ideal at all

Our hotel has responded to the review
Our hotel has responded to the review

Dear Eleanor M., Thank you for taking the time to tell us about your experience at the Mercure Wetherby Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sharon Food and Beverage manager

Couples - 03/06/2019 TripAdvisor review
« race day »

very average stay, only one night, booked early check-in but still had to wait, never replaced tea/coffee for morning, bag of rubbish was in corridor for nearly 24 hrs, only getting picked up in the morning. breakfast could do with being a lot hotter

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for taking the time to leave your review, your comments will be reviewed by both the housekeeping team and the Kitchen team, we welcome constructive feedback from all of our guests.

Glenis C. Families - 02/06/2019 AccorHotels certified review
« Enjoyable »

Fantastic breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Glenis c., We very much appreciate your comments regarding your stay at the Mercure Wetherby Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Linda M. Business - 02/06/2019 AccorHotels certified review
« Lovely people lovely hotel »

We enjoyed our stay - I big group was not a problem for them , all arrangements went smoothly - rooms lovely , staff helpful , have stayed there before and will do so again .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lin M., We very much appreciate your comments regarding your stay at the Mercure Wetherby Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Margaret G. Couples - 02/06/2019 AccorHotels certified review
« mrs »

nice hotel but staff need to be more aware of guests

Our hotel has responded to the review
Our hotel has responded to the review

Dear margaret g., We very much appreciate your comments regarding your stay at the Mercure Wetherby Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sharon Horsfall Food and Beverage Manager

John Couples - 02/06/2019 AccorHotels certified review
« Excellent value »

A comfortable and friendly hotel, very well located providing a good breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear John B., We very much appreciate your comments regarding your stay at the Mercure Wetherby Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Mike J. Solo - 01/06/2019 AccorHotels certified review
« Poorly managed and rather tired »

On arrival every guest was being told that rooms were not ready. The receptionist was doing her best, but the whole thing was unproffessional - I was greated with "Sorry, you're room isn't ready, is that OK" and she seemed surprised when I said no. In the morning the fire alarm went off (no fault of the hotel - it was some idiot guest smoking intheir room), but the evacuation was complete chaos with staff having no idea what to do. Breakfast was OK, but for the price you pay it should be a lot better - it's the same as you get at Travel Lodge for half the price. Overall the hotel is tired and needs decorating, but the room was clean and the bed comfortable. Staff need the support of managment on a busy Bank Holiday weekend

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mike J., Thank you for taking the time to tell us about your experience at the Mercure Wetherby Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Solo travel - 01/06/2019 TripAdvisor review
« Poorly managed, tired hotel »

On arrival every guest was being told that rooms were not ready. The receptionist was doing her best, but the whole thing was unproffessional - I was greated with "Sorry, you're room isn't ready, is that OK" and she seemed surprised when I said "no". In the morning the fire alarm went off (no fault of the hotel - it was some idiot guest smoking in their room), but the evacuation was complete chaos with staff having no idea what to do. Breakfast was OK, but for the price you pay it should be a lot better - it's the same as you get at Travel Lodge for half the price. Overall the hotel is tired and needs decorating, but the room was clean and the bed comfortable. Staff need the support of managment on a busy Bank Holiday weekend. If you can get a cheap deal and are not staying long, there are not many other options in Wetherby, so this is an OK place to stay the night.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for your review Mike J, I am sorry your recent stay with us was not to your expectation. The team in Wetherby work exceptionally hard to provide the best customer experience possible. I am aware of the incident in relation to the fire alarm, the team do receive training on how to deal with such things and following the event on bank holiday Monday to the process was reviewed and the team debriefed. At the time of your stay, there were 2 Managers on duty, there is a Guest Care Manager available for all guests 24hrs per day every day. I appreciate your feedback and hopefully, we can welcome you back to the hotel in the near future.

Mark Solo - 31/05/2019 AccorHotels certified review
« Visit to Mercure Hotel Wetherby »

Average stay. Nothing to make me feel like it was excellent but also nothing to make me feel like it was below average

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark L., We very much appreciate your comments regarding your stay at the Mercure Wetherby Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Paul S. Couples - 30/05/2019 AccorHotels certified review
« Breakfast »

Having stayed here many times over the last few years i have found this to be a very acceptable place to stay and have no complaints but was let down this time by the breakfast .Monday breakfast was spoilt by a firealarm(wich was no fault of the hotel) but tuesdays breakfast , we went down about 9 0 clock and it looked like all the food had been there since 7 everything was dry and crisp.

Our hotel has responded to the review
Our hotel has responded to the review

Dear william s., We very much appreciate your comments regarding your stay at the Mercure Wetherby Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Steve Families - 30/05/2019 AccorHotels certified review
« Satisfactory »

The women at the reception desk were great and quickly sorted my family out with another room when we had a problem with ours. The restaurant staff were friendly and polite. I would however like to point out that staff seem to be allowed to hang outside the entrance of the hotel in groups smoking and bitching about the hotel I personally think this is un-professional and with the tiered look of the hotel and rooms it really brings down the experience for the guest.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stephanie E., We very much appreciate your comments regarding your stay at the Mercure Wetherby Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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