Hotel - Mercure Swansea Hotel
Mercure Hotel Mercure Hotel

Mercure Swansea Hotel

4.0/5 169 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed 15  GBP
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 9 meeting room(s)
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

DEPTO WORK PENSIONS4.83 km / 3 mi
DVLA3.06 km / 1.9 mi

Your meetings and events

Whether it's a 10-person meeting in the Boardroom or a conference for 180 delegates in the Lakeside Suite, we've got it covered. There's free on-site parking for 180 cars, endless complimentary tea and coffee and high-speed WIFI in all rooms. Yourdedicated conference advisor will help with all your technical requirements.

Mercure Swansea Hotel Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
SUMMIT 1 21 m2 2 m 20 8 10 6 0
SUMMIT 2 21 m2 2 m 20 8 10 6 0
SUMMIT 3 21 m2 2 m 20 8 10 6 0
LAKESIDE 3 32 m2 3 m 20 10 20 10 20
LAKESIDE 1 36 m2 3 m 25 15 20 10 20
BOARDROOM 41 m2 2 m 25 12 14 10 14
LAKESIDE 2 60 m2 2 m 60 30 40 25 40
THE SUMMIT SUITE 63 m2 2 m 80 30 40 40 40
THE LAKESIDE SUITE 129 m2 3 m 180 50 50 80 120
    • Podium
    • Day light
    • WIFI access
    • Syndicate rooms
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room
    • High speed transmission line

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 119 rooms

Our restaurants and bars

See all our restaurants and bars
4.2/5 AccorHotels Rating 2,172 reviews

Our guest reviews for
Mercure Swansea Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 169 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Rob Couples - 10/06/2019 AccorHotels certified review
« Dissapointed with Hotel Pool and Sauna »

Staff were very friendly and helpful, room was a bit tired but ok for a one night stay. Food was good. Only problem was the pool,sauna and gym. The pool was very small and looked larger on the website, it was also very tired and grubby. We booked because the hotel had a swimming pool and sauna as I have health needs that are helped by aqua exercise. We were bitterly disappointed with the poor standard of cleanliness in the Pool and sauna showers and changing rooms. In my opinion there needs to be a facelift if it is to be of benefit to its users.

Susan Business - 10/06/2019 AccorHotels certified review
« Nice staff. Could make some improvements »

Ok. Staff were good. Room was average

Philip M. Couples - 10/06/2019 AccorHotels certified review
« Good Hotel »

This is, I think about the 8th year we have used the Swansea Mercure. Reception, Bar and Restaurant service was excellent, normally good this year excellent! Our room was Clean and well furnished and Dinner and Breakfast were enjoyable. Your Receptionist 'Kenza' [sorry forget name] was a delight to deal with!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Philip M., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

Andrew F. C. Solo - 07/06/2019 AccorHotels certified review
« Pleasant stay at a hotel I've use many times before »

A very pleasant stay. The room was well appointed and spotlessly clean. The staff are very good. Breakfast was good with a wide selection of continental and cooked choices. As a pet friendly hotel, my little dog is always made welcome.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew W., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

N M. Couples - 07/06/2019 AccorHotels certified review
« A brief visit to a dog friendly hotel »

Visit was fine and staff very helpful. We were traveling with our small dog which worked out fine. Our standard room was ok but the bathroom in need of refurbishment and the W.c did not flush well so annoying. Excellent breakfast and good location

Anonymous Business - 05/06/2019 AccorHotels certified review
« Comfortable room and bed, clean »

Work trip arrived late Food very good, service excellent, friendly staff

Tara H. Couples - 04/06/2019 AccorHotels certified review
« Excellent service, lovely colleagues, bed awful »

The colleagues we came into contact with were all super helpful, professional & genuinely welcoming. The room was tired and needed updating. The bed was the most uncomfortable bed I’ve ever slept in. The room was very hot and we had to have the fan on all night and coupled with the extremely uncomfortable bed made 2 very unpleasant nights! Such a shame as this let the place down

Catharyne P. Business - 03/06/2019 AccorHotels certified review
« Relaxing stay, allowing me to recharge my batteries after a busy day. »

I had an early start from North Wales and a busy day in the office at various meetings. The room was peaceful and relaxing. The food was tasty and service was friendly. I had a lovely nights sleep , invigorating show, ample breakfast and back in the office for another long day of meetings.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Catherine P., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

Sher Families - 03/06/2019 AccorHotels certified review
« Enjoyable stay nicely refurbished »

Lovely room. Excellent breakfast & evening meal. Staff helpful & polite.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sherren E., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

Jeff C. Couples - 03/06/2019 AccorHotels certified review
« RELAXING AND SATISFYING »

We found the staff very helpful on arrival, nothing was too much for the receptionist. All the remaining staff where just as helpful and easy to converse with an seemed genuinely interested in our needs although we did not have many.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jeff C., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

Heidi C. Business - 03/06/2019 AccorHotels certified review
« Great, Comfortable, Friendly »

Really good nights sleep, lovely dinner, great breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Heidi C., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

Tom Couples - 02/06/2019 AccorHotels certified review
« Staff were brilliant »

Was not happy with the evening meal that we had . We had to wait a long time and it was not nice at all . We couldn't eat it sorry

Mark B. Business - 31/05/2019 AccorHotels certified review
« Happy »

Stayed one night. Had breakfast only

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark B., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

Lisa Business - 30/05/2019 AccorHotels certified review
« Very impressed but a couple of let downs »

I was impressed overall with the hotel. Location was excellent and décor, welcome at reception, cleanness of rooms and restaurant were all faultless. There were a couple of things though that let the hotel down, the first was no lift which I appreciate is not something that can be resolved, as someone who struggles with a medical condition it proves difficult travelling with cases where there is no life, however the gentleman on reception offered to carry any bags and did this without me having to wait which was helpful. The second thing which is of great annoyance was the staff manning the bar. They were completely disengaged, would carry on with whatever task they were undertaking before serving paying customers, they were unfriendly and overall made us feel we were in the way and an inconvenience. On one occasion they were due to bring our hot drinks over but forgot about us even though the bar was not busy and no one was waiting after us. After experiencing the welcoming and pleasant staff on reception it is a shame the bar staff where not as friendly.

Nick J. Families - 30/05/2019 AccorHotels certified review
« Bank Holiday Break »

Really good staff, food excellent. Breakfast good but only offered one cup of coffee. No pot left and very short of staff to ask. Dinner was excellent, but perhaps a little pricey.

Emma Business - 29/05/2019 AccorHotels certified review
« Delightful »

Everyone was helpful and polite, the room was lovely and clean and the food and service was great. :)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Emma J., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

Marjory Business - 28/05/2019 AccorHotels certified review
« First class service and exceptional staff »

First class stay at the Mercure Hotel Swansea. Exceptional staff who were very helpful. Super restaurant and again first class service from the staff. Would recommend this hotel to anyone visiting Swansea. Thank you for a most enjoyable and comfortable stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marjory R., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

Mrs N. B. Couples - 28/05/2019 AccorHotels certified review

We enjoyed our stay with you the quality of food was very good. The room was clean and comfortable bed very good. We didn’t use the pool as we ran out of time. The only down thing I would like to say is to tell the cleaner as good a job as she done, she does not touch personal things I.e putting all my nicknaks bag in my toilet bag. Great stay

Cherylb Couples - 28/05/2019 AccorHotels certified review
« A good break »

It was a nice relaxing time in a lovely environment.Food was very good and the service was polite and friendly.Room had lovely view of the grounds.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cheryl B., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

Fl Couples - 24/05/2019 AccorHotels certified review
« Nice stay »

Pleasant stay

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