Hotel - Mercure York Fairfield Manor Hotel
Mercure Hotel Mercure Hotel

Mercure York Fairfield Manor Hotel

4.0/5 1,423 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)

Leisure and activities

  • Golf  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 9 meeting room(s)
  • Copy/print service available
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Hotel location

Your meetings and events

Escape the confines of the office - host your meeting in the mellow surrounds of the Mercure York Fairfield Manor Hotel. Work in splendour in the two oak-panelled meeting rooms at the manor house. Six meeting rooms are available in the new wing, andall rooms feature complimentary high-speed WIFI, secretarial services and fresh coffee on tap. Our staff can supply breakfast, lunch or afternoon tea, and audiovisual equipment and laptops can be hired. Unwind at the end of the day in one of the hotels 89 guestrooms.

Mercure York Fairfield Manor Hotel Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
PARK SQUARE 0 m2 2 m 16 0 10 0 0
PARK VIEW 0 m2 2 m 16 0 10 0 0
THE CAMBRIDGE 32 m2 2 m 30 18 12 12 16
THE LIBRARY 32 m2 2 m 0 16 12 8 12
OAK ROOM 33 m2 2 m 25 16 22 12 30
PIONEER 55 m2 2 m 40 20 26 18 30
PARK AVENUE 94 m2 3 m 80 30 30 36 70
PARK LANE 94 m2 3 m 80 30 30 36 70
THE PARKSIDE SUITE 189 m2 2 m 160 60 60 72 120
    • Day light
    • WIFI access
    • Syndicate rooms
    • Video equipment
    • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

All bedrooms feature an HD LED TV and complimentary high speed WiFi. Some of our classic rooms are interconnecting, ideal if you are bringing your family. Choose a room in the original 18th-century manor house, or in the new wing, designed in a contemporary fashion. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers. For a treat, our suites have a romantic four-poster bed and a spacious spa bathroom.

  • 89 rooms
  • 89 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • Emergency exit map
    • Trouser press in room
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • TV room service ordering
    • Pay per view channel(s)
    • Baby bed
    • High speed transmission line
    • Coffee/tea making facilities
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

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4.2/5 AccorHotels Rating 3,306 reviews

Our guest reviews for
Mercure York Fairfield Manor Hotel

100% genuine reviews from our guests

Find out more
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4.0/5 TripAdvisor Rating 1,423 reviews
Anonymous Couples - 09/09/2019 AccorHotels review
« Pleasant »

We had a pleasant stay, only issues were that the room was very warm and the door would bang through the night with the window open

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nicola A., Thank you for taking the time to tell us about your experience at the Mercure York Fairfield Manor Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mike Sweeting General Manager Mercure York

Scott H. Couples - 09/09/2019 AccorHotels review
« Could have been better »

IT issues at check-in Noisy room due to wedding (when I complained to reception we were offered a different room). Room was too hot - needs air con Had issues at checkout, the receptionist refused to accept that dinner was included as part of our stay. When I originally made the booking I was asked if this was for a special occasion, I told them we were staying for our wedding anniversary, there was no mention of this during our stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Scott , Thank you for taking the time to tell us about your experience at the Mercure York Fairfield Manor Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Clare who was on the Reception Desk on check in shares our disappointment that we were unable to give you the check in experience that we expect but this was unfortunately out of our control. I will also ensure that she is picking up on guests special occasions as well. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mike Sweeting General Manager Mercure York

S. T. Couples - 09/09/2019 AccorHotels review
« Spoilt break by a computer breakdown! »

Unfortunately our short break was spoilt by a computer breakdown! We arrived on the Friday afternoon with the intention of going to the leisure centre to use the gym and swimming facilities. When we arrived there was a number of guests waiting to be checked into their rooms but unfortunately due to a computer problem the system was down. The the lady on reception was having to check the rooms manually to see if they were already occupied. We were offered a complimentary drink while we waited. We were then given a room which unfortunately on our arrival found it to be occupied. We returned to reception and explained the situation and was then allocated another room. The lady on reception came with us to check it was okay but again unfortunately it was found that this room was also occupied. Eventually we were allocated another room that was not occupied. I would like to reiterate that the lady on reception was doing a good job under very stressful circumstances and remained very professional and polite. By the time we got into our room it was too late to use the leisure facilities as we had our evening planned. We did however use the leisure facilities on the Saturday morning, collecting our voucher from reception on our way out. I was disappointed that it hadn't been pointed out that we needed to take our own towels to the leisure centre as after a gym workout we were unable to use the swimming and sauna due to a lack of towels. The package we booked also should have included a bottle of wine in the room on arrival however we never received this. I did realise at the time but didn't feel it was appropriate to complain at the time due to the chaos.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stephen , Thank you for taking the time to tell us about your experience at the Mercure York Fairfield Manor Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Clare was the lady on duty who was checking in at the time. She shares the hotels disappointment that we were unable to provide the stay you hoped for. it was unfortunately out of the Hotels control. We will review our passes to ensure they detail that towels are needed and that the team confirm his as well. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mike Sweeting General Manager Mercure York

Ian R. Couples - 09/09/2019 AccorHotels review
« Very disappointed, very tired rooms with stained carpets; desperatly in need of refurbishment! »

This stay was booked through Secret Escapes to celebrate our 40th Wedding Anniversary. I phoned the hotel the week before arrival to inform them of this and to order flowers and rose petals for our room. We arrived at 5.30 on 1 Sept and was given the card key for what we were assured was designated a "Privilege Room". Sure enough the flowers were in the room BUT the room was in a truly disgusting state as follows: 1. The carpet was badly stained 2. The dressing table was not fit for use being badly damaged/worn with much of the veneer broken away with the chipboard base showing 3. On close inspection we noted that the pillowcases were only single wrapped, some put on back to front and when removed some of the pillows were badly stained. 4. The room was in desperate of redecoration and certainly not becoming of the privilege status. This was all hugely disappointing given the special occasion (and most upsetting for my wife with any joy from surprise and the flowers completely lost!). We immediately complained to the Duty Manager who conceded that the room was not acceptable. She offered us the only alternative she apparently had which was another "privilege" room over the corridor. This transpired to be marginally better (carpets not stained and furniture sound) but was still in desperate need of redecoration and refurbishment (e.g. the bathroom fittings were very old and the vinyl floor stained through use over use). Given that this was our only alternative, we stayed in the second room but to say the least our 40th Anniversary night away was ruined! On check out, the hotel manager did wave the cost of the flowers as a concession. PLEASE TAKE THIS FEEDBACK AS A FORMAL COMPLAINT TO SECRET ESCAPES. We used your company on recommendation of a friend who assured us that you only use reputable hotels. On this occasion, Mercure York has let you down and both of you have let us down over what was meant to be a truly special celebration for my wife and I.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ian R., Thank you for your feedback. Clare is in touch with Secret Escapes to organise credit for your stay so you can enjoy your Anniversary that you waned. We will ensure on our next offer we put images of the rooms on as well. Kind regards Mike Sweeting General Manager Mercure York

Neil Couples - 09/09/2019 AccorHotels review
« Reasonably comfortable and very clean »

Room was large and airy. Bed was very comfortable. Room 210 door did not close properly. Breakfast was perfect. Bar service could improve.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Neil , We very much appreciate your comments regarding your stay at the Mercure York Fairfield Manor Hotel. It is always a pleasure to receive positive feedback. Laura, who is my new Food and Beverage Manager is working hard to ensure we have the right team and I know she is disappointed to read that her team did not provide better bar service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mike Sweeting General Manager Mercure York

Jowi Families - 09/09/2019 AccorHotels review
« Good value, Excellent service & friendly staff »

Good value, Excellent service & friendly staff Throughout stay. Good choices on food and drink menu.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joanne , We very much appreciate your comments regarding your stay at the Mercure York Fairfield Manor Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mike Sweeting General Manager Mercure York

Anne M. Families - 08/09/2019 AccorHotels review
« Fawlty towers with grumpy staff »

Bar staff were unbelievably rude, fed up and grumpy. Food was ok, nothing special. Breakfast was a joke, half hot food was finished, queues of people waiting 20 mins on sausages. 3 pastries left on plate to be told others had just gone in oven. Still Waiting after 25 mins. A hotel must know how many quests are booked in due breakfast and can prepare food ahead and keep warm. For the price you charge for breakfast on top of accommodation is ridiculous. Hotel staff appeared to be running around the whole time but not sure what exactly they should be doing or even caring ( that was our impression). Never stayed in such a badly run hotel before. For a Mercure we expected better.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anne, Thank you for taking the time to tell us about your experience at the Mercure York Fairfield Manor Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mike Sweeting General Manager Mercure York

Edna L. Couples - 08/09/2019 AccorHotels review
« Disappointing and upsetting! »

A smile would have not gone amiss at reception - very terse! Rubbish was left outside door on arrival, bins hadn't been emptied, not even when reported! Room had no view except for small courtyard, walls and windows - not the view expected for a gift from my children for my 75th birthday! Not fans of self-service breakfast and for a company that advertises luxury we were not impressed. Is it your policy to allocate cheaper rooms for gift voucher accommodation - you must disappoint a lot of people? I will NOT be telling my children that they paid good money for a mediocre experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Edna , Thank you for taking the time to tell us about your experience at the Mercure York Fairfield Manor Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I can assure you we allocate rooms based not on price. We appreciate your sharing your concerns. Sincerely, Mike Sweeting General Manager Mercure York

George E. Couples - 08/09/2019 AccorHotels review
« Excellent stay »

We felt very welcome at the hotel with the friendly and helpful greeting at reception. The room was large and comfortable. We both found that the duvet was too heavy for the time of year, too hot overnight with it over us but too cold not to have any covering. Very difficult for you as everybody feels differently. Bar service was good as was breakfast with a nice variety of food.

Our hotel has responded to the review
Our hotel has responded to the review

Dear George , We very much appreciate your comments regarding your stay at the Mercure York Fairfield Manor Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mike Sweeting General Manager Mercure York

Ian F. Couples - 08/09/2019 AccorHotels review
« Mr »

Room spacious and well equipped, except heating was erratic, room key stopped working twice and the shower arrangement was totally unsuitable for an old or handicapped person. Meals were excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ian , Thank you for giving the Hotel another opportunity and providing us with feedback on your stay. Sincerely, Mike Sweeting General Manager Mercure York

Elaine G. Families - 07/09/2019 AccorHotels review
« Most enjoyable.everything clean and comfortable.conveniently pl »

Convenient forYork in pleasant quiet nicely landscaped grounds.Spacious ,well equipped room.Helpful staff.Young lady on desk offered us a downstairs room instead of top floor.varied menu for breakfast well presented .Hope to return next time we have a break.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Elaine , We very much appreciate your comments regarding your stay at the Mercure York Fairfield Manor Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mike Sweeting General Manager Mercure York

Claire Solo - 06/09/2019 AccorHotels review
« Ms »

Was an amazing stay. Fantastic room, staff were exceptional. Will definitely go again

Our hotel has responded to the review
Our hotel has responded to the review

Dear Claire , We very much appreciate your comments regarding your stay at the Mercure York Fairfield Manor Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mike Sweeting General Manager Mercure York

Anonymous Couples - 06/09/2019 AccorHotels review
« Very happy overall and will use this hotel again »

After a false start with the room allocation ( very quickly resolved with an apology) we enjoyed our stay. The staff in the dining room had to deal with a large party of Amercan tourists but did not allow this to neglect our service. Full marks to them for keeping everybody happy. At all times staff were polite and happy to help.

Our hotel has responded to the review
Our hotel has responded to the review

Dear John S., We very much appreciate your comments regarding your stay at the Mercure York Fairfield Manor Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sorry we got off to a shaky start but please the team looked after you well including in the restaurant. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mike Sweeting General Manager Mercure York

Michael H. Families - 06/09/2019 AccorHotels review
« Very good »

Very clean and friendly

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michel , We very much appreciate your comments regarding your stay at the Mercure York Fairfield Manor Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mike Sweeting General Manager Mercure York

Roy S. Couples - 04/09/2019 AccorHotels review
« Satisfactory stay »

Satisfactory stay , value for money . Staff very good. Grounds could do with a bit of tlc . Overall a positive experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Roy , Thank you for taking the time to tell us about your experience at the Mercure York Fairfield Manor Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. is there anything in specific you feel that could improve our grounds? We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mike Sweeting General Manager Mercure York

Leah Couples - 03/09/2019 AccorHotels review
« Good but breakfast service awful! »

Lovely spacious room. Paid for breakfast for both mornings which is a huge regret. Went to breakfast at different times on both mornings (10am Saturday & 11am Sunday) and most items missing and then some staff were quite rude when asking how long the items would be. Once they came out the quality was average but unable to have a full breakfast as items bought out 5/10 minutes apart so by the time another item came out the previous item was all gone! As well as this on the Sunday morning there were no pastries available, asked for these but none bought out. Overall not a good experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Leah , Thank you for taking the time to tell us about your experience at the Mercure York Fairfield Manor Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. we are truly sorry that our breakfast experience was not the same from start to finish. My new Food and Beverage Manager will address this with the kitchen and her team. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mike Sweeting General Manager Mercure York

Lorraine Couples - 03/09/2019 AccorHotels review
« Noisy Extractor fan »

We have stayed with you quite a few times. Love the weekend deals with breakfast and a meal included. We have been in a superior suite before but this time the extractor fan was so noisy it spoilt being able to be in the bathroom, having a shower, putting makeup on and no chance of having a relaxing bubble bath. Deafening to say the least. Even didn't bother putting light in night when needing the loo as it would then be on 10 minutes until it clicks off.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lorraine , We very much appreciate your comments regarding your stay at the Mercure York Fairfield Manor Hotel. I know Clare has been in touch with you and thank you for providing us feedback so we can improve our service. Sincerely, Mike Sweeting General Manager Mercure York

Couples - 03/09/2019 TripAdvisor review
« Comfortable Hotel near York »

Impressive building in extensive grounds; plenty of free car parking spaces; comfortable and good sized rooms which would be improved if room fridges were installed; buffet breakfast of usual Mercure hotel standard. Close to York and easily reached from nearby park and ride facility.

Our hotel has responded to the review
Our hotel has responded to the review

Hello John, thank you for the kind review and feedback on your recent stay. I am pleased to see you liked the grounds, free car parking and breakfast offering. I am sorry that our rooms do not have fridges and this is something we are looking to address at the Hotel. See you again soon Kind regards Mike and the Mercure York Team

Mr B. Couples - 02/09/2019 AccorHotels review
« ovrnight stay »

Very relaxing, lovely setting in a very nice room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Brian We very much appreciate your comments regarding your stay at the Mercure York Fairfield Manor Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Barbara R. Couples - 02/09/2019 AccorHotels review
« Mrs »

Reception moved us just in case it was noisy near lift. Room was lovely as usual. Meals lovely Thank you

Our hotel has responded to the review
Our hotel has responded to the review

Dear Barbara We very much appreciate your comments regarding your stay at the Mercure York Fairfield Manor Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. It is great to hear our friendly team were prepared for your stay and made sure you were happy with your room. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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