Hotel - Mercure York Fairfield Manor Hotel
Mercure Hotel Mercure Hotel

Mercure York Fairfield Manor Hotel

4.0/5 1,411 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)

Leisure and activities

  • Golf  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 9 meeting room(s)
  • Copy/print service available
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Hotel location

Your meetings and events

Escape the confines of the office - host your meeting in the mellow surrounds of the Mercure York Fairfield Manor Hotel. Work in splendour in the two oak-panelled meeting rooms at the manor house. Six meeting rooms are available in the new wing, andall rooms feature complimentary high-speed WIFI, secretarial services and fresh coffee on tap. Our staff can supply breakfast, lunch or afternoon tea, and audiovisual equipment and laptops can be hired. Unwind at the end of the day in one of the hotels 89 guestrooms.

Mercure York Fairfield Manor Hotel Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
PARK SQUARE 0 m2 2 m 16 0 10 0 0
PARK VIEW 0 m2 2 m 16 0 10 0 0
THE CAMBRIDGE 32 m2 2 m 30 18 12 12 16
THE LIBRARY 32 m2 2 m 0 16 12 8 12
OAK ROOM 33 m2 2 m 25 16 22 12 30
PIONEER 55 m2 2 m 40 20 26 18 30
PARK AVENUE 94 m2 3 m 80 30 30 36 70
PARK LANE 94 m2 3 m 80 30 30 36 70
THE PARKSIDE SUITE 189 m2 2 m 160 60 60 72 120
    • Day light
    • WIFI access
    • Syndicate rooms
    • Video equipment
    • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

All bedrooms feature an HD LED TV and complimentary high speed WiFi. Some of our classic rooms are interconnecting, ideal if you are bringing your family. Choose a room in the original 18th-century manor house, or in the new wing, designed in a contemporary fashion. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers. For a treat, our suites have a romantic four-poster bed and a spacious spa bathroom.

  • 89 rooms
  • 89 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • Emergency exit map
    • Trouser press in room
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • TV room service ordering
    • Pay per view channel(s)
    • Baby bed
    • High speed transmission line
    • Coffee/tea making facilities
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

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4.2/5 AccorHotels Rating 3,255 reviews

Our guest reviews for
Mercure York Fairfield Manor Hotel

100% genuine reviews from our guests

Find out more
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4.0/5 TripAdvisor Rating 1,411 reviews
Francesca M. Friends - 13/08/2019 AccorHotels review
« Not Impressed »

No double bed, dogs barking in the early morning and a lawn mower as an alarm clock. Not what I would expect when paying nearly £300 for two nights.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Francesca , Thank you for taking the time to tell us about your experience at the Mercure York Fairfield Manor Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I am sorry the grounds keepers woke you up during your stay and our guests animals also disturbed you. We do offer king size beds so I am unsure why you room was not one of these bed types? our reception team is on hand to assist guests and to accommodate there room choice. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mike Sweeting General Manager Mercure York

Ian W. Couples - 12/08/2019 AccorHotels review
« Excellent hotel with excellent friendly staff »

We arrived early but the room was ready so we unpacked and enjoyed a snack at the bar which was excellent. We went shopping and sightseeing in York and returned to the hotel for dinner. The food was excellent and the staff very attentive and friendly. The room was excellent and clean and the breakfast was of a very high standard, thank you for our stay at this hotel again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ian , We very much appreciate your comments regarding your stay at the Mercure York Fairfield Manor Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am really pleased to see you enjoyed your stay and the location and food was to your liking We look forward to welcoming you back again soon Sincerely, Mike Sweeting General Manager Mercure York

Emma Couples - 12/08/2019 AccorHotels review
« Excellent stay »

Staff were very attentive on check in and during breakfast the next day. Breakfast was very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Emma , We very much appreciate your comments regarding your stay at the Mercure York Fairfield Manor Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am please you found the team attentive and enjoyed your breakfast as well see you again soon Sincerely, Mike Sweeting General Manager Mercure York

Anonymous Friends - 12/08/2019 AccorHotels review
« Does not represent value for money »

Way overpriced for the standard of the rooms. Does bog represent the brand well

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ruth , Thank you for taking the time to tell us about your experience at the Mercure York Fairfield Manor Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I am sorry you felt the price you paid for the room was overpriced. We do aim to keep our Hotel competitive in price with the market of York and always aim to match our service with the price that guest are paying so I am sorry that was not the case for you during your stay. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mike Sweeting General Manager Mercure York

Tony Couples - 10/08/2019 AccorHotels review
« Excellent as always »

Fantastic staff and great service. Lovely food in the restaurant also. Rooms slightly hot but was given a fan which helped

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tony , We very much appreciate your comments regarding your stay at the Mercure York Fairfield Manor Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I did notice you marked us down low on our breakfast, please can you let me know what we could improve? Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mike Sweeting General Manager Mercure York

Miss J. W. Families - 09/08/2019 AccorHotels review
« Wonderful stay, will definately be back. »

Our stay was brilliant, our twin room was lovely and clean plus it had everything in what we needed, we had evening meal and breakfast, the food was amazing and so much choice, we will definately be coming back very soon and will stay longer next time, all the staff were so friendly, helpful, pleasant and polite.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Julie We very much appreciate your comments regarding your stay at the Mercure York Fairfield Manor Hotel. It is always a pleasure to receive such positive feedback. I will share your comments with our team especially the kitchen team as we pride ourselves on our amazing Yorkshire grub. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Hayley Couples - 09/08/2019 AccorHotels review
« Great stay! »

Had a great stay here recently. The service from the reception, food and bar staff was excellent and nothing was too much trouble.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hayley We very much appreciate your comments regarding your stay at the Mercure York Fairfield Manor Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. You are exactly right, nothing is too much trouble for our team when it comes to ensuring a memorable stay for our valued guests. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Hayley S. Business - 09/08/2019 AccorHotels review
« Very out dated hotel »

Hotel was clean and tidy but could do with being updated in all areas.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hayley Thank you for taking the time to tell us about your experience at the Mercure York Fairfield Manor Hotel. I am sorry that your experience did not meet your expectations. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Kris Couples - 09/08/2019 AccorHotels review
« Perfect as always »

Excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear kristopher We very much appreciate your comments regarding your stay at the Mercure York Fairfield Manor Hotel. It is always a pleasure to receive positive feedback from our regular guests. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Alison G. Business - 07/08/2019 AccorHotels review
« Good service, but the room was hot and uncomfortable »

The service was really good and all the staff were pleasant. Sadly the stay was spoilt by the temperature in the room, which was only serviced by a small opening window and the beds were incredibly uncomfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alison Thank you for taking the time to tell us about your experience at the Mercure York Fairfield Manor Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We do have fans which are kept in the bedroom wardrobe, I am sorry if this was not shown to you. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Helen S. Couples - 06/08/2019 AccorHotels review
« very nice hotel and staff »

Staff lovely and very helpful , breakfasts great , room clean and pleasant . Only reason didn't score 10 was a few minor points . Towels changed every day , even though notice in room to leave in bath if wanted changed , but in fairness to you we have found this in every hotel we stay at . view from room of laundry bins Will use this hotel again if up that way and will also look at your other hotels as very impressed with your staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Helen S., We very much appreciate your comments regarding your stay at the Mercure York Fairfield Manor Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team regarding the towels. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Keith T. Couples - 05/08/2019 AccorHotels review
« Very good »

Stay was excellent. Lisa was extremely helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Keith We very much appreciate your feedback regarding your stay at the Mercure York Fairfield Manor Hotel. May I thank you personally for your kind comments, it was a pleasure to meet you both. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Janice R. Friends - 05/08/2019 AccorHotels review
« Comfortable but fell short of expectations »

Rooms not ready on arrival late afternoon which made us rush for york race music festival Receptionist stressed and no refreshments offered while waiting for rooms to be ready Good sized rooms comfy bed rooms a bit tired

Our hotel has responded to the review
Our hotel has responded to the review

Good Afternoon Thank you for taking the time to tell us about your experience at the Mercure York Fairfield Manor Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I have spoken with the housekeeping manager regarding your feedback; please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Mrs I. F. Couples - 04/08/2019 AccorHotels review
« Mrs Isobel F. »

Impression that bus parties had precedence over other guests. Long wait for meals on two occasions - when food arrived it was wrong order. Asked to pay for breakfast when we were booked for dinner, bed and breakfast. We were not impressed with dining arrangements as could not get times for meals that we wanted because of bus parties. Could not hear yourself speak. Would suggest bus parties are catered for separately. Disappointing as we stayed in your hotel last year and it was fine.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Isobel Thank you for taking the time to tell us about your experience at the Mercure York Fairfield Manor Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer not just our visiting tour groups; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Anonymous Couples - 04/08/2019 AccorHotels review
« Enjoyable stay after a mixup on arrival »

We had an enjoyable stay. The food is good and the rooms are comfortable and clean. My only grumble was about our booking. We had booked the double adapted room specifically as my partner is in a wheelchair. When we arrived, we were told that we had been upgraded to a Privilege Room. The receptionist soon realised that this wouldn’t be possible as the rooms are on the 1st floor and the lift wasn’t working. I also presume that this room wouldn’t have had a suitable toilet for a disabled person. We were perplexed at who would change a booking for a double adapted room to a normal room without realising the implications. The receptionist could only give us the twin adapted room which wasn’t what we had booked.

Our hotel has responded to the review
Our hotel has responded to the review

Dear James W., Thank you for taking the time to tell us about your experience at the Mercure York Fairfield Manor Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I have discussed with the front office team regarding understanding the implications of such errors. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

L C. Families - 02/08/2019 AccorHotels review
« Had no issues everything was excellent »

Comfortable, good food, friendly courteous staff and good value.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lorraine We very much appreciate your very positive comments regarding your stay at the Mercure York Fairfield Manor Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

David T. Couples - 01/08/2019 AccorHotels review
« Annual visit for Great Yorkshire Fringe »

Satisfactory overall after initial problem with room allocation was sorted apart from some buffet breakfastt food running out well before 10am on several occasions.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David We very much appreciate your comments regarding your stay at the Mercure York Fairfield Manor Hotel. It is always a pleasure to receive positive feedback and I will share your comments with our team especially the breakfast team. I am sorry you found the reception team less enthusiastic, I will discuss with them. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Anonymous Couples - 01/08/2019 AccorHotels review
« Comfortable yet disappointed »

Perfectly comfortable room but had booked for two people and only towels for one. Bathroom smelled slightly of drains. Bathroom a bit tired, e.g. sealant around bath. Why so ungenerous with tea, milk, shower gel etc.?

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mary Thank you for taking the time to tell us about your experience at the Mercure York Fairfield Manor Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Dw Families - 30/07/2019 AccorHotels review
« Room was nice , Breakfast was dissapointing »

Room was in the old part of the hotel and a little noisy from the road, but quite nice. Breakfast choices were limited and at times the food items looked rather dried up. We normally come here every 6 - 8 months and it is noticeable how much the breakfast choices have reduced

Our hotel has responded to the review
Our hotel has responded to the review

Dear David, Thank you for taking the time to tell us about your experience at the Mercure York Fairfield Manor Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I am sorry that breakfast was not to your liking. We have a new Food and Beverage Manger who will be working closely with our Head Chef to address this and improve our overall Food and Beverage operation. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mike Sweeting General Manager Mercure York

Anthony N. Friends - 30/07/2019 AccorHotels review
« Almost a 10 »

We arrived at 2PM but checking was delayed due to rooms not yet "released". It would be about 20 minutes, now problem,but a coffee or similar being offered while we waited would have been a professional touch and cost very little. We got our room pass and on arrival opening the door the room was very hot, not surprising after the hottest day ever recorded! First impression room was a bit tired, new wall paper and a lick of paint, but I am being very picky. We soon settled in and from then on it was FAB! The staff, the food, the service we received was first rate.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anthony , We very much appreciate your comments regarding your stay at the Mercure York Fairfield Manor Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I will address with reception the feedback you gave about the wait on check in and you are right we should have offered this. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mike Sweeting General Manager Mercure York

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