Hotel - Mercure Bewdley The Heath Hotel
Mercure Hotel Mercure Hotel

Mercure Bewdley The Heath Hotel

3.5/5 837 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Well-being
    • Sauna
    • Solarium
  • Tennis
    • Outdoor tennis court
    • Tennis

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 5 meeting room(s)
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Exhibition and convention centre

NEC55.52 km / 34.5 mi

Your meetings and events

A rural retreat with Birmingham links - Mercure Kidderminster Hotel is a great base to do business. From small team think-tanks to large conferences, our naturally-lit rooms for 10 to 350 persons will inspire 'blue sky' thinking. Log on to complimentaryhigh-speed WIFI in any of our four meeting rooms. Keep delegates refreshed with coffee and tea on tap and cool with air-conditioning. We will make your presentation easy with our LCD projectors and sound systems.

Mercure Bewdley The Heath Hotel Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
KING SUITE 0 m2 2 m 40 14 14 16 0
YORK & KENT 53 m2 3 m 30 14 16 12 20
WINDSOR 61 m2 2 m 90 40 40 36 80
KENSINGTON 107 m2 2 m 60 30 35 15 50
BALMORAL SUITE 337 m2 5 m 450 80 80 150 300
    • Podium
    • Day light
    • WIFI access
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Choose from modern-style classic rooms or refurbished Victorian rooms in the original house. All bedrooms feature a flat-screen TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers.

  • 44 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
    • 220/240 V AC
    • Emergency exit map
    • Trouser press in room
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • TV room service ordering
    • Pay per view channel(s)
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
3.5/5 AccorHotels Rating 1,678 reviews

Our guest reviews for
Mercure Bewdley The Heath Hotel

100% genuine reviews from our guests

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tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 837 reviews
T H. Business - 08/10/2019 AccorHotels review
« Not up to standard »

The TV didn't work, I was told it was due to adverse weather conditions, The rooms either side were fine though. The Kettle split when boiling, spilling boiling water all over my paperwork and desk. There was a lack of staff on the bar. The guy was running between a function and the bar so lengthy wait. I gave up.I left my room at 11 returning at 3 and it had not been made up - despite a sign on the door and the cleaners equipment outside the room Nobody on reception or bar when arrived back in the evening despite the bar was still clearly open. We served ourselfs and left the money on the till

Kevin W. Business - 07/10/2019 AccorHotels review
« dissapointed with the service »

we had to wait a long time before anyone got behind the bar to serve us, came down for breakfast to be told it was only continental as the chef hadn't turned up again! The self service area was also very cramped and found myself trying to avoid knocking into other guests

Lloyd Solo - 06/10/2019 AccorHotels review
« Needs TLC »

The hotel really does need a bit of TLC. A lick of paint, a feather duster, the smell of damp taken care of.. Also, the Ms Haversham style set up of how conferences could look is a bit sad in my honest opinion.

Couples - 01/10/2019 TripAdvisor review
« A little disappointed »

We were a little disappointed... when we were shown our room, it wasn't the room l saw on the web page (classic double room). When l asked why ......l was told they had a full house and that was what we were allocated on that day....We booked our room in early August and our stay was in late September...the redeeming feature was, we were given another room by Management...bed firm ... pillows hard....breakfast good.

David H. Families - 27/09/2019 AccorHotels review
« Ok »

Hotel a little tired. Staff pleasant.

Michelle J. Families - 24/09/2019 AccorHotels review
« Event night »

Me and my mum had a lovely night at the murder mystery evening

Paul Solo - 23/09/2019 AccorHotels review
« Good service »

Overall the experience was good. Service in the bar was slow (absent) from time to time but I assumed the staff had other duties too. I spoke to reception about it once and then staff did appear. All staff were always helpful. Unfortunately I had to cut my stay short but this was nothing to do with the hotel.

David C. Couples - 22/09/2019 AccorHotels review
« Good value for money, clean, comfortable and friendly. »

Completely as expected from last experience. Only issue was room was not serviced properly as there was no teacoffee or milk. This was rectified quickly.

Jim Couples - 21/09/2019 AccorHotels review
« Nice hotel for a weekend break »

Overall, the hotel was nice and a good place to stay for a weekend away. I felt the Restaurant menu was a little limiting with not enough variety. There were at least 3 different main course meals that were based on a burger. As we were staying two nights, it would have been nice to have had a wider choice. One of the features of the room was a Nespresso coffee machine, however the hotel had run out of Nespresso Pods, so the machine was useless.

Barry Business - 19/09/2019 AccorHotels review
« Lovely staff »

All of your staff are wonderful but your breakfast team were outstanding, what lovely people to have on your team.

Gary H. Families - 19/09/2019 AccorHotels review
« Hell of a hotel »

Emailed with no response!! Terrible service

Lisa H. Couples - 16/09/2019 AccorHotels review
« Rundown hotel »

Upon arrival the hotel looks lovely but inside its very dated, the room ‘Chelsea’ was in need of a serious upgrade, paint and new bathroom. Very grotty and the room service was appalling. A stale sandwich with a handful of rocket on a plate for £6 + £5 charge for the service!!! Diabetic and pregnant so no other option on the menu. Wouldn’t stay again, especially not for the price we paid.

Anon Couples - 14/09/2019 AccorHotels review

We stayed for 3 nights (Saturday to Tuesday) . The room was clean, but the small table had a broken plinth so didn’t stand up properly, so was no use to put anything on it. The standard of decor was poor with the wall paper starting to spilt at the seams. The toilet in the bathroom had a temperamental flush system. We dined in the restaurant on the Saturday evening the meal was good. Buffet style Breakfast on Sunday morning, some of the items were cold. We had breakfast cooked as requested on the Monday, and the Buffet set up was on Tuesday, which was much better. As we are looking to move to the Area in the the near future, we would be looking for accommodation for friends and family to stay whilst visiting the area.

Andrew T. Couples - 10/09/2019 AccorHotels review
« MR »

All good tut the evening menu is totally over priced and did not meet anywhere near our expectations. A real disappointment. One member of staff that night very rude. To the Opposite all the morning breakfast staff were a credit you the Hotel, very well mannered, made to feel very welcome and breakfast was perfect.

Richy M. Families - 10/09/2019 AccorHotels review
« Old and dingy. »

Very unclean and old

A.w.l. Families - 10/09/2019 AccorHotels review
« GOOD FAMILY ONE NIGHT EXPERIENCE. »

THE ROOM WAS WELL EQUIPEED AND OF A GOOD SIZE FOR A FAMILY OF 4.

Susan Couples - 10/09/2019 AccorHotels review
« Very good »

After reading some negative reviews, I was perfectly happy with my stay, room and surroundings were clean, dinner in restaurant was good, although more good pub grub style than 4* hotel(steaks, burgers, fish and chips), didn’t use health club facilities which is just across car park so cannot comment on that

Mike C. Couples - 10/09/2019 AccorHotels review
« Very disappointing and unacceptable »

No one at reception, far too long to check in. Wallpaper in room 39 peeling at edges. 'barman' in the bar had no idea about wines available, said don't sell champagne by glass, later asked a 'manager' who said just because its on the bar list doesn't mean we sell it. Cooked food at breakfast was lukewarm because heated trays not hot. We have stayed in several Mercure hotels in France and they were well above the standard of this one.

Claire Families - 07/09/2019 AccorHotels review
« Okay »

Room was dated, need redecorating- wallpaper falling off. Room was very hot so had to ask for a fan which was brought up after about 10 mins so that was fine. Bathroom needed a bit more cleaning- just a bit dusty. Breakfast was okay, just needed more stuff put out for the cold breakfast. Staff were all friendly and helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Claire M., Thank you for taking the time to tell us about your experience at the Mercure Bewdley The Heath Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We are currently in the process of redecorating the bedrooms within the hotel and it gives me pleasure to state that we have completed 40% of the bedrooms with the remaining rooms due to finish by the end of the year. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rama Mallya Operations Manager

Mrs E. Families - 04/09/2019 AccorHotels review
« Staff were helpful, enjoyable stay »

The first night we stayed in a large family room. We were then moved to a smaller family room which I did not mind except the bathroom had black mould in the grouting and needed bleaching and a deeper clean. It was a little unpleasant. The room however was tidy and the staff were very helpful and apologetic. The rooms are a little tired and may benefit from renewed bathrooms. The pool area is large which is great for children. We enjoyed our stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vicki E., We very much appreciate your comments regarding your stay at the Mercure Bewdley The Heath Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Your comment about redecoration of the rooms is in hand as we are currently redecorating all of the rooms within the hotel and I am happy to confirm that we have completed 40% of the total rooms within the hotel with the remaining rooms due for completion by the end of the year. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Mallya Operations Manager

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