Hotel - Mercure Serpong Alam Sutera
Mercure Hotel Mercure Hotel

Mercure Serpong Alam Sutera

4.5/5 894 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • SOEKARNO HATTA
  • Languages spoken at the hotel
    • English
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Massage (Paying)
    • Solarium
  • Tennis  (Nearby)
    • Indoor tennis court
    • Outdoor tennis court

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-23:59
    • Opening hours : Week-end 00:00-23:59

Business services

  • 6 meeting room(s)
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

ALLIANZ2.5 km / 1.55 mi BII BANK0.3 km / 0.19 mi GERMAN CENTRE7.5 km / 4.66 mi MANDIRI BANK0.6 km / 0.37 mi PERMATA BANK0.7 km / 0.43 mi PT PGN TBK6 km / 3.73 mi SINARMAS PULP&PAPER0.3 km / 0.19 mi TOYOTA AUTO 20002.5 km / 1.55 mi
BCA BANK0.6 km / 0.37 mi CHEVROLET SERPONGnull km / null mi HONDA UNION SERPONG1.2 km / 0.75 mi MEGA BANK2.5 km / 1.55 mi PLASA TELKOM6 km / 3.73 mi SINARMAS LAND PLAZA7.5 km / 4.66 mi TELKOMSIGMA7 km / 4.35 mi

Your meetings and events

Easily accessible via its own entrance or from the main hotel lobby, we offer an ideal venue of business facilities including a grand ballroom with big pre-function area and 3 exclusive meeting rooms available in varying sizes.

Mercure Serpong Alam Sutera Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
MILBERT 55 m2 2 m 35 18 24 30 40
MONARCH 62 m2 2 m 45 32 24 39 40
MORPHO 72 m2 2 m 40 32 24 39 40
BALLROOM 2 275 m2 6 m 240 84 60 150 150
BALLROOM I 275 m2 6 m 240 84 120 150 150
GRAND BALLROOM 550 m2 6 m 240 84 60 150 300
    • Podium
    • WIFI access
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room
    • High speed transmission line
    • Conference hotel

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 171 rooms

Our restaurants and bars

See all our bars
See all our restaurants and bars
4.3/5 AccorHotels Rating 4,745 reviews

Our guest reviews for
Mercure Serpong Alam Sutera

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 894 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Danyi L. Friends - 15/07/2019 AccorHotels certified review
« Very pleasant experience »

The hotel looks gorgeous and facilities are very good. Staff are quite friendly. My room is not very big but quite comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear our valued guest, Warmest greetings from Mercure Serpong Alam Sutera.. Thank you for sharing your experience with us. We are super thrilled to read that you have an enjoyable stay in our hotel. It is even more delightful to understand that our connector were able to give friendly and professional service for you. I am sure that our team will be as delighted as I am to read your review. Looking forward for having you back again and we cannot wait to see you in our hotel Sincerely yours, Cyril Mas General Manager

Ulrich Business - 15/07/2019 AccorHotels certified review
« Feels like home »

Comfortably, friendly atmosphere, great service and staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear our valued guest, Warmest greetings from Mercure Serpong Alam Sutera.. Thank you for choosing our hotel to spend your precious business trip. We are glad to hear that you loved the services and facilities provided. It is our core mission to ensure every guest thoroughly enjoys their stay with us. We cannot wait to welcome you back for another pleasure moment with Mercure Serpong Alam Sutera. Sincerely yours, Cyril Mas General Manager

Marco Business - 14/07/2019 AccorHotels certified review
« Good choice »

Friendly and efficient staff. Clean rooms and good room service. The indoor restaurant is also very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear our valued guest, Warmest greetings from Mercure Serpong Alam Sutera.. What a great review we receive, thank you for sharing it with us. It truly delights us to receive such a great compliments towards our hotel, especially knowing that you loved our facilities and its services. At Mercure we always make sure to give the best service to all of our guest. We hope there will be another opportunity to accommodating you again soon in Mercure Serpong Alam Sutera. Sincerely yours, Cyril Mas General Manager

Lau K. M. Business - 14/07/2019 AccorHotels certified review

Good service from friendly staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear our valued guest, Warmest greetings from Mercure Serpong Alam Sutera.. Thank you for staying with us on your recent business trip. It really makes us proud to hear that you loved our services. It really warms our heart to know that our guest leave the hotel with satisfied feeling. We cannot wait to have you back with us for the next visit at Mercure Serpong Alam Sutera. Sincerely yours, Cyril Mas General Manager

Sepi K. Families - 12/07/2019 AccorHotels certified review
« very nice hotel with friendly and curtious staff »

we stayed at this hotel twice during our trip. An excellent stay. The hotel staff goes out of their way to accommodate the guests. We were on a long trip and stayed at a number of hotels and this hotel by far had the best breakfast buffet.

Our hotel has responded to the review
Our hotel has responded to the review

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, the jewel in the city! Thank you for taking the time to share your positive feedback for your current stay at our hotel, especially for your loyalty with AccorHotels and Mercure Serpong Alam Sutera. We are very delighted to read your comments, as much as we love having you here. Your kind review will be shared to the entire team, as we believe your compliments will motivate everyone in keeping up the quality of our service in the future. The entire team is looking forward for the pleasure to be welcoming you back at the hotel, hopefully soon. Thank you and best regards, Cyril MAS General Manager

Dyan S. Business - 12/07/2019 AccorHotels certified review
« Good service »

Front desk staff friendly. Hotel room comfortable. Breakfast food nice. Overall satisfaction.

Our hotel has responded to the review
Our hotel has responded to the review

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, the gateaway of Jakarta! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review with us. We are very pleased to know that your stay was an enjoyable one. Your satisfaction towards our service will be shared to the entire team to ensure the good service will remain in the future. Looking forward to welcoming you back at our hotel hopefully at the soonest time. Our best regards, Cyril MAS General Manager

Law L. Business - 11/07/2019 AccorHotels certified review
« Good »

Room is clean, hotel staffs are friendly, location is convenient.

Our hotel has responded to the review
Our hotel has responded to the review

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, the gateaway of Jakarta! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review with us. We are very pleased to know that your stay was an enjoyable one. Your satisfaction towards our service will be shared to the entire team to ensure the good service will remain in the future. Looking forward to welcoming you back at our hotel hopefully at the soonest time. Our best regards, Cyril MAS General Manager

Richard Families - 10/07/2019 AccorHotels certified review
« Nice place to take short break for family. »

Its ambience is good and relaxing. It's surrounded by a very well place to find good restaurants & hangout place for friends & families.

Our hotel has responded to the review
Our hotel has responded to the review

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, the jewel in the city! Thank you for taking the time to share your positive feedback for your current stay at our hotel, especially for your loyalty with AccorHotels and Mercure Serpong Alam Sutera. We are very delighted to read your comments, as much as we love having you here. Your kind review will be shared to the entire team, as we believe your compliments will motivate everyone in keeping up the quality of our service in the future. The entire team is looking forward for the pleasure to be welcoming you back at the hotel, hopefully soon. Thank you and best regards, Cyril MAS General Manager

Anonymous Business - 09/07/2019 AccorHotels certified review
« Warm welcome by staff »

Happy with the warm welcome by staff. Overall experience is good. Area of improvement: 1. Noticed on arrival day there are hairs on the floor. Fortunately, housekeeping clean/vacuum floor next day. 2. Tea was not replenished on second day, had to request from front desk.

Our hotel has responded to the review
Our hotel has responded to the review

Dear our valued guest, Warmest greetings from Mercure Serpong Alam Sutera.. We are so elated to hear that your 3 nights stay at our hotel good while you were business trip in Tangerang. At Mercure, we always strive to deliver the excellent service to each and every guest. However, please sincerely our apologized regarding lacked of detail attention from our housekeeping team. Your review has been forwarded to our Executive Housekeeper to improve and avoid the same condition on the next day. We will definitely be thrilled to welcoming you back again, in not too distant future with a better services. Sincerely yours, Cyril Mas General Manager

Anna F. Families - 08/07/2019 AccorHotels certified review
« strategis location »

good location, room very clean, humble staff. but honestly nothing play ground for kids

Our hotel has responded to the review
Our hotel has responded to the review

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, the jewel in the city! Thank you for taking the time to share your positive feedback for your current stay at our hotel, especially for your loyalty with AccorHotels and Mercure Serpong Alam Sutera. We are very delighted to read your comments, as much as we love having you here. Regarding your concern about special facility for kids such as playground, indeed it is not available in the meantime, however, we do provide Playstation corner on the lobby area. However, we would very much love to have one someday. Your kind review will be shared to the entire team, as we believe your compliments will motivate everyone in keeping up the quality of our service in the future. The entire team is looking forward for the pleasure to be welcoming you back at the hotel, hopefully soon. Thank you and best regards, Cyril MAS General Manager

Taylor L. Couples - 08/07/2019 AccorHotels certified review
« Excellent for locals and international travelers »

My wife and I have stayed at this hotel on multiple occasions, it is our go-to place to stay in Jakarta. Efficient staff, good quality rooms, and an excellent restaurant with a good selection of Indonesian and Western items. Shopping mall right across the street. We have never experienced any problems staying here. The only reason I do not rate this hotel a 10 is the mosquitoes in the lobby. I always seem to come away with another bite or two when I go there. But that is a small compromise to make for what is otherwise a high value staying experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear our valued guest, Warmest greetings from Mercure Serpong Alam Sutera... We are so glad to know that you could leave our hotel with wonderful memories of it and thoroughly enjoy your stay at Mercure Alam Sutera. We can agree that our location is very suitable for our guest which is near by the shopping center and restaurant area. However, please sincerely our apologized regarding the wifi connection and mosquito in the lobby area has been forwarded to our Executive housekeeper for improvement immediately. Once again, thank you for your kind feedback and we are looking forward to seeing you again, hopefully soon. Our best regards, Cyril mas General Manager

Borhan Business - 08/07/2019 AccorHotels certified review
« Excellent »

Location, environment, charm, staffs are great, both reception and restaurant staff are welcoming and caring, really first class service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear our valued guest, Warmest greetings from Mercure Serpong Alam Sutera... Thank you for sharing your feedback on our online platform. We are glad to see the excellent score you have given us which clearly portrays how you could enjoy your stay with us. We all as a team always strive to craft beautiful memories for all our guests to be brought home and I am glad it was the case for you. We cannot be grateful enough for your recommendation and we look forward to your return. Sincerely yours, Cyril mas General Manager

Nicole Business - 04/07/2019 AccorHotels certified review
« wonderful and feel like home »

Thanks for everyone who made my stay remarkable. Thanks Kelvin at the front desk for smooth check in and concierge for daily car pick up arrangement.

Our hotel has responded to the review
Our hotel has responded to the review

Dear our valued guest, Warmest greetings from Mercure Serpong Alam Sutera.. Thank you for entrusting your business trip with us. We are extremely proud to hear that you consider your recent stay with us was feels like home. It really warms our heart to hear that you also loved our hospitality services especially for mr.Kevin. We are very much certain that the team will be as thrilled as I am to earn your high praises, once again thank you for that. We are looking forward to welcoming you back at Mercure Serpong Alam Sutera for another perfect stay. Sincerely yours, Cyril Mas General Manager

S. Business - 03/07/2019 AccorHotels certified review
« One day trip »

I would say the overall experience during my stay was quite pleasant, as I checked in around 5 in the afternoon, the front desk was quite efficient and check in was painless. Room was very clean and comfortable, however, the hot water shower will need some fixing in the knob. I hope I was the only room that experience that problem. The shower options is either cold or very hot, there is no in between no matter how gently I tried to adjust the knob. (room 611). I didn't make any fuss out of that cos I am used to having cold shower. Anyway, breakfast was good but the pastry was not as good as those at Novotel Mangga Dua. Anyway, overall was quite pleasant and will consider as my choice of stay if I am in the area next time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, the gateaway of Jakarta! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review with us. It is entirely a pleasure knowing that your stay was an enjoyable one. Regarding your concern about the loose shower knob, please be rest assured that the Engineering department will surely take a proper measure to ensure this will not occur in the future anymore. Thank you again for sharing your review, we will share this to the entire team as we believe this will encourage all the team to serve better in the future. See you again very soon. Our best regards, Cyril MAS General Manager

Vera Families - 03/07/2019 AccorHotels certified review
« Birthday Celebration »

Fast check in, requested for connecting rooms and we got it! When check in, the staff ask if we are having family vacation and I told them that we are celebrating my daughter's birthday and the staff ask me to write down the name and told me that they will try to send birthday cake for the girl. Really happy to heard that! The pool is nice and my kids were having fun in the pool. We went out for dinner and when we come back my girl see the birthday cake and was really happy. Thanks for the special treatment for my girl's birthday. Really appreciate that!

Our hotel has responded to the review
Our hotel has responded to the review

Dear our valued guest, Warmest greetings from Mercure Serpong Alam Sutera.. Thank you for choosing us for your recent holiday in Alam Sutera. We are extremely delighted to read that our services and facilities managed to pamper you during your holiday with us. It is lovely feeling to learn that you loved our room yet nothing pleases us more than knowing our special treatment leaves a memorable experience in your heart. We are all looking forward to welcoming you back for another greatest journey with Mercure Serpong Alam Sutera. Sincerely yours, Cyril Mas General Manager

Chua H. L. Business - 03/07/2019 AccorHotels certified review
« Short stay which met expectations »

Pleasant

Our hotel has responded to the review
Our hotel has responded to the review

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, the gateaway of Jakarta! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review. We are very pleased to know that your stay was an enjoyable and comfortable stay. Your kind review will be shared to the entire team, as we strive to make your upcoming stay more than comfortable. Therefore, shall you have anything in mind for us to improve, please kindly let us know. The entire team is looking forward to be welcoming you back at Mercure Serpong Alam Sutera at the soonest time. Thank you and best regards, Cyril MAS General Manager

Gigi Business - 03/07/2019 AccorHotels certified review
« Pleasant stay »

Overall I would rate the hotel a 7,5. The location was good, the service is good, the breakfast buffet is an 8. The only thing I didn’t like was it was very busy and noisy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear valued guest, Greetings from Mercure Serpong Alam SUtera, the gateaway of Jakarta! Thank you for taking your valuable time to share your review, especially for choosing our hotel as your residence during your visit in Alam Sutera. We appreciate you sharing your concerns with us and sincerely hope that we could have served you better. All of your concerns will be shared to the entire team, therefore they will be motivated to improve the service in order to make your next stay a more enjoyable experience. We do hope to serve you again at the hotel, hopefully soon. Thank you and best regards, Cyril MAS General Manager

Anonymous Families - 02/07/2019 AccorHotels certified review
« Nice and Comfortable Stay, very helpful staff, Quite Spacious Room, Lovely Breakfast »

We had very nice stay at Mercure Alam Sutra. All Staff were very helpful and friendly during our stay. Starting from those who help us check in, people at breakfast place, housekeeping and also those who help with trolley and our luggages. The room and bathroom quite spacious and clean, we like also the themed room for kids, bed and pillow are comfortable. We also love the food. Mercure has wide range of food variety. Kids love the pool. We will surely come back to stay again there.

Our hotel has responded to the review
Our hotel has responded to the review

Dear our valued guest Warmest greetings from Mercure Serpong Alam Sutera.. Thank you for taking time to share your experience with us. We glad to hear that our facilities and services was met the expectation. This review has been forwarded to all of our team to strive the quality of services. Again, thank you and we look forward to welcoming you back here soon with another pleasure moment. Have a nice day. Our best regards, Cyril Mas General Manager

Nils Business - 02/07/2019 AccorHotels certified review
« Okay hotel but cleaning below par »

It was ”okay” but it was not clean in the bathroom, I did not check the rest of the cleaning, I leave that to your house keeping and the person who should supervise!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, First of all, thank you very much for taking time to share your feedback. It is with sincere regrets that we note your dissatisfaction with our service. Your experience regarding our House Keeping services does not in any way represent the quality of standards we strive for and indeed customarily maintain at Mercure Serpong Alam Sutera. We take pride in our cleanliness and attention to detail, but clearly we were not up to standard on this occasion, I truly regret that we didn't handle things better and have followed up with my team to ensure such a situation never occur again. Please accept our apologies. I would like to end by saying that it was a pleasure to serve you at Mercure Serpong alam sutera and we hope to see you again soon where you can witness the improvements we have made. Thank you very much. Our Best Regards, Cyril Mas General Manager

Andrew G. Business - 01/07/2019 AccorHotels certified review
« Excellent! »

Kevin and other service staff were very helpful! As I have to leave hotel at 4am to the airport, takeaway breakfast was arranged for me, thank you!

Our hotel has responded to the review
Our hotel has responded to the review

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, the jewel in the city! Thank you for taking the time to share your positive feedback for your current stay at our hotel, especially for your loyalty with Mercure Serpong Alam Sutera. We are very delighted to read your comments, as much as we love having you here. Your kind review will be shared to the entire team, as we believe your compliments will motivate everyone in keeping up the quality of our service in the future. The entire team is looking forward for the pleasure to be welcoming you back at the hotel, hopefully soon. Thank you and best regards, Cyril MAS General Manager

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