Hotel - Mercure Serpong Alam Sutera
Mercure Hotel Mercure Hotel

Mercure Serpong Alam Sutera

4.5/5 947 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • SOEKARNO HATTA
  • Languages spoken at the hotel
    • English
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Massage (Paying)
    • Solarium
  • Tennis  (Nearby)
    • Indoor tennis court
    • Outdoor tennis court

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-23:59
    • Opening hours : Week-end 00:00-23:59

Business services

  • 6 meeting room(s)
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

ALLIANZ2.5 km / 1.55 mi BII BANK0.3 km / 0.19 mi GERMAN CENTRE7.5 km / 4.66 mi MANDIRI BANK0.6 km / 0.37 mi PERMATA BANK0.7 km / 0.43 mi PT PGN TBK6 km / 3.73 mi SINARMAS PULP&PAPER0.3 km / 0.19 mi TOYOTA AUTO 20002.5 km / 1.55 mi
BCA BANK0.6 km / 0.37 mi CHEVROLET SERPONGnull km / null mi HONDA UNION SERPONG1.2 km / 0.75 mi MEGA BANK2.5 km / 1.55 mi PLASA TELKOM6 km / 3.73 mi SINARMAS LAND PLAZA7.5 km / 4.66 mi TELKOMSIGMA7 km / 4.35 mi

Your meetings and events

Easily accessible via its own entrance or from the main hotel lobby, we offer an ideal venue of business facilities including a grand ballroom with big pre-function area and 3 exclusive meeting rooms available in varying sizes.

Mercure Serpong Alam Sutera Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
MILBERT 55 m2 2 m 35 18 24 30 40
MONARCH 62 m2 2 m 45 32 24 39 40
MORPHO 72 m2 2 m 40 32 24 39 40
BALLROOM 2 275 m2 6 m 240 84 60 150 150
BALLROOM I 275 m2 6 m 240 84 120 150 150
GRAND BALLROOM 550 m2 6 m 240 84 60 150 300
    • Podium
    • WIFI access
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room
    • High speed transmission line
    • Conference hotel

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 171 rooms
  • 133 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 8 connecting rooms
  • Extra bed in room for adult
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • WIFI in your room
    • Direct dial telephone
    • Baby bed
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • High speed transmission line
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars
4.3/5 AccorHotels Rating 4,847 reviews

Our guest reviews for
Mercure Serpong Alam Sutera

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 947 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Jm Business - 16/08/2019 AccorHotels review
« Helpful staff »

Front desk staff was very very helpful. As I do not speak any Indonesian, the front desk personnel (i didn’t get his name but he was on duty on 8 July at around 1pm and 9 July about 7am) helped me with translation and helped coordinate with the grab drivers on pick up and drop off. For that, I’m very appreciative.

Cavin K. H. S. Business - 16/08/2019 AccorHotels review
« Great »

Very professional staffs

Brian Business - 16/08/2019 AccorHotels review
« Amazing and helpful staff »

Mercure Serpong Alam Sutera is the best hotel in Tangerang city. No matter come for business or vacation in Tangerang, mercure is your best choice. Not only good location but also with amazing and helpful staff, Alisya, here. My friend send me a package via DHL. There is a custom issue in Indonesia, Alisya helped to call DHL and send all information DHL needed in a short time. She also helped to track DHL twice a day to make sure the package will arrive on time. It’s so lucky for mercure to have staff like Alisya.

Friends getaway - 16/08/2019 TripAdvisor review
« Service degrading »

Always stayed every few month in the hotel for minimum of 5 nites, in the priviledge room. This trip, the house keeping was not doing their job well. Twice, the coffee pods were not refillled, twice the toileteries were missing, not refilled properly. They didn't clear the rubbish on the table.

T. S. K. Business - 14/08/2019 AccorHotels review
« Comfortable & clean room. »

It was a brief stay. Near a mall & some restaurants. Bar lack of snacks - only packet drinks were available.

Mega Families - 14/08/2019 AccorHotels review
« Good »

Everything is oke

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms.Megawati K., Warmest greetings from Mercure Serpong Alam Sutera.. Thank you for the feedback you gave regarding you recent stay here. We were truly appreciate and glad to hear that everything was good. Your kind review has been share to all of our team to encourage them to strive the quality of services. Again, thank you and we look forward to welcoming you back here soon with another pleasure moment. Have a nice day. Our best regards, Cyril mas General Manager

Lisa Business - 14/08/2019 AccorHotels review
« Comfortable rooms, friendly people »

Room was big and comfortable, however the pillows were a bit soft and too high for my liking. Overall stay was good. The staff were friendly and polite. Will definitely stay here again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear our valued guest, Warmest greetings from Mercure Serpong Alam Sutera.. Thank you for leaving us a feedback from your previous stay. We are overjoyed to learn that you were satisfied with your stay. It has always been our aim to ensure that our guests are being well taken care of and knowing that you were impress by our connector is truly rewarding. We will not miss to congratulate them for their outstanding performance. However, we would like to informed that we also provide firm pillow, but all is subject by request. Please do not hesitate to let us know if you need an extra pillow for your next visit. We thank you for your amazing review and we look forward to welcoming you back in our hotel. Sincerely yours, Cyril Mas General Manager

H. T. Families - 14/08/2019 AccorHotels review
« Many kind of breakfast »

Play station ok, food ok, lobby ok, parking ok, pool ok, over all ok but glass wall in lobby, glass wall in pool dirty..

Our hotel has responded to the review
Our hotel has responded to the review

Dear our valued guest, Warmest greetings from Mercure Serpong Alam Sutera.. Thank you for sharing your experience with us through our online page. Glad to hear that you loved our facilities, however we are truly regret to hear that your experience at our hotel was not up to your expectations. We have taken note on your remarks about the cleanliness and shared those to the relevant department heads for further review and immediate actions. At Mercure, we always value every guest’s feedback and we are looking forward to hear more details from you. Sincerely yours, Cyril Mas General Manager

Mena Families - 12/08/2019 AccorHotels review
« quite satisfied »

everything was ok, the housekeeping was very fast response. the one which quite disturbing was the dust on the room, my son and husband is allergic to dust, they directly get flu

Our hotel has responded to the review
Our hotel has responded to the review

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, the gateaway of Jakarta! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review with us. It is entirely a pleasure knowing that your stay was an enjoyable one. Regarding your concern about the room cleanliness, please accept our sincerest apology and be rest assured that the Housekeeping department will surely take a proper measure to ensure this will not occur in the future anymore. Thank you again for sharing your review, we will share this to the entire team as we believe this will encourage all the team to serve better in the future. See you again very soon. Our best regards, Cyril MAS General Manager

Handoko Business - 12/08/2019 AccorHotels review
« Satisfying »

Overall it is a satisfying stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear our valued guest, We very much appreciate your feedback regarding your stay at the Mercure Serpong Alam Sutera. It is always a pleasure to receive positive feedback. We will share your feedback with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely yous, Cyril mas General Manager

Lia Families - 12/08/2019 AccorHotels review
« the room is very comfortable »

The receptionis is very nice in services and communication the room is comfortable and clean

Our hotel has responded to the review
Our hotel has responded to the review

Dear our valued guest, Warmest greetings from Mercure Serpong Alam Sutera.. Thank you for the feedback you gave regarding you recent stay here. We were truly appreciate and glad to hear that you impress by our warm and professionalism Reception. Your kind review has been share to all of our team to encourage them to strive the quality of services. Again, thank you and we look forward to welcoming you back here soon with another pleasure moment. Have a nice day. Our best regards, Cyril mas General Manager

Federico Business - 12/08/2019 AccorHotels review
« very good »

Very good position for my business, very professional team

Our hotel has responded to the review
Our hotel has responded to the review

Dear our valued guest, Warmest greetings from Mercure Serpong Alam Sutera.. It truly delights us to understand that your 3 nights stay at here was nothing, but a flawless one. Knowing that you could thoroughly enjoy your stay with us and enjoying the services and facilities within our hotel is truly rewarding for all of us. Your kind commendations towards team will definitely be shared to the rest of the team as I am sure they will be more motivated to deliver our renowned cousu main service to our guests. And if you have time, you may also to share your experience with other traveler on Tripadvisor. Once again, thank you for your kind commendations and we are looking forward to see you again, hopefully soon. Sincerely yours, Cyril Mas General Manager

Inneke W. Families - 12/08/2019 AccorHotels review
« Very Happy with Kind Hospitality from Reception and all Staff »

I stay for 3 nights, really satisfied, great hospitality from the reception and staffs... Hotel location very good, near Living World Mall... As Accor Member, I received welcome drink, coffee latte from the lobby bar, really nice coffee

Our hotel has responded to the review
Our hotel has responded to the review

Dear our valued guest Warmest greetings from Mercure Serpong Alam Sutera.. It truly delights us knowing that your stay at our hotel was a wonderful one. It makes us happier to see that you also enjoyed a great pleasure of our professional hospitality service provided by our team, as well as the membership treatment. We could not wait to welcoming you back again, for another pleasure journey in our hotel. Sincerely yours, Cyril mas General Manager

Kenneth Business - 11/08/2019 AccorHotels review
« Nice stay »

Room and amenities we comfortable and well maintained. Breakfast options were abundant. Gym equipment up to date and pool was clean. They even have a ps4 for kids or young at heart to play. Overall very satisfied with my stay. Can't go wrong with Mercure

Our hotel has responded to the review
Our hotel has responded to the review

Dear our valued guest, Warmest greetings from Mercure Serpong Alam Sutera.. We really appreciate the time you have spent to review us on our online page. What a wonderful feedback we got from you. It is truly rewarding for all of us to know that our hotel has deliver the best service that we always strive for from the facilities and services. At Mercure, we always live our value to makes our guests feel welcome, hear that was the case for you, delights us even more. We cannot wait to see you again in our hotel, hopefully soon. Sincerely yours, Cyril Mas General Manager

garywen92 Business - 11/08/2019 TripAdvisor review
« Good location »

Mercure hotel serpong located away from the busy Jakarta city, therefore, you may expect less traffic here. The location is good, walking distance to living world mall. Room is good and cozy, staffs are friendly! Definitely worth your stay!

Our hotel has responded to the review
Our hotel has responded to the review

Dear garywen92, Warmest Greeting from Mercure Serpong Alam Sutera the Jewel in The City! This is a truly fantastic review that you have posted. Thank you so much for that. And we are glad that, our hotel centrally located at Alam Sutera, with Leisure, Dinning, Shopping and Entertainment activities is convenient for you. We agree that our great location is big advantage for our hotel. Thank you for your compliments for, the hospitality of our staffs. we will be sure to share your kind comments with them which will be more encouraged to provide the excellent costumer service. All the Team here waiting for your next stay at Maercure Serpong Alam Sutera. Our Best Regards, Cyril Mas General Manager

Stefano Business - 10/08/2019 AccorHotels review
« Comfortable »

I've been in Jakarta for a few days, business related trip. The hotel location was extremely useful, the room was nice as well as the pool and the gym. All the people have been extremely kind and nice. Great place!

Our hotel has responded to the review
Our hotel has responded to the review

Dear our valued guest Warmest greetings from Mercure Serpong Alam Sutera.. Thank you for choosing us for your precious business trip in Alam Sutera. We feel so blessed seeing your review and understand that your valuable stay was nothing but a satisfying one. Knowing that the services rendered by our team were able to impress you is truly rewarding. Your kind review has been share to all of our team to strive the quality of services. And if your have time, you may also share you experience on Tripadvisor as well. My team and I will definitely be pleased to welcoming you back again in not too distant future. Sincerely yours, Cyril mas General Manager

H. Business - 09/08/2019 AccorHotels review
« Co-workers »

Friendly, helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear our valued guest, Warmest greetings from Mercure Serpong Alam Sutera.. Thank you for sharing your experience with us. We glad to hear that everything we offered was met the expectation. However, please sincerely our apologized regarding the taste of meatball soup, we've been share to our Executive chef. Again, thank you and we look forward to welcoming you back here soon with a better satisfied feeling. Our best regards, Cyril Mas General Manager

Jerry Couples - 09/08/2019 AccorHotels review
« nice and warm »

mercure serpong is one of the best mercure hotel, a little bit surprise it's not grand mercure

Our hotel has responded to the review
Our hotel has responded to the review

Dear our valued guest, Warmest greetings from Mercure Serpong Alam Sutera.. hank you for such a great review you have shared with us, we truly appreciate it. It truly pleases us to understand that you had a great experience while staying in our hotel and knowing that you could thoroughly enjoy your entire stay. Indeed, it even delights us more to hear that our hospitality services could be compare with 5 star hotel. My team and I will be definitely thrilled to welcoming you back again, whenever your travel brings you back to Alam Sutera. Sincerely yours, Cyril Mas General Manager

Agustine M. Families - 07/08/2019 AccorHotels review
« Good »

Good

Our hotel has responded to the review
Our hotel has responded to the review

Dear our valued guest, Warmest greetings from Mercure Serpong Alam Sutera.. Thank you for taking time to share your experience with us. We glad to hear that everything we offer was good and you and family could be able to enjoy all the facilities and services. Again, thank you and we look forward to welcoming you back here soon with another pleasure moment. Have a nice day. Our best regards, Cyril mas General Manager

Ferdinand I. Couples - 07/08/2019 AccorHotels review
« Overall , its prime location at centre alam sutera »

the lobby and receptionist little bit messy or look untidy because people walk around through their and playing playstation and also do some activity administration when check in /out.the room is great and lovely...breakfast is also pretty good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear our valued guest, Warmest greetings from Mercure Serpong Alam Sutera.. Thank you for sharing your feedback on our page regarding your recent stay with us. We are saddened to see your unexpected experience which indicates that the overall experience did not meet your expectations. Your feedback has been well noted and shared accordingly to the relevant team. We are all here always appreciate feedback from all our guests, like you and I am glad to understand you are willing to share yours to us. We sincerely hope you will be kind enough to give us another chance to better serve you in the future. Our best regards, Cyril Mas General Manager

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