Hotel - Mercure Rosa Khutor
Mercure Hotel Mercure Hotel

Mercure Rosa Khutor

4.5/5 869 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • SOCHI ADLER
  • Languages spoken at the hotel
    • English
    • Russian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Cash machine
  • Porter

Leisure and activities

  • Swimming pool
    • Pool (Paying)
    • Indoor heated pool
  • Fitness centre
  • Hammam
  • Ski hire facilities

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 6 meeting room(s)
  • Congress center
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Companies and event centres nearby

Company

OLYMPSTROY70 km / 43.5 mi SOCHI 201450 km / 31.07 mi
REP OFFICE MFA75 km / 46.6 mi

Your meetings and events

Mercure Rosa Khutor Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
INNSBRUCK 25 m2 4 m 0 10 10 0 0
SAPPORO 25 m2 4 m 0 20 10 0 0
OSLO 50 m2 4 m 40 20 20 20 25
CHAMONIX 60 m2 4 m 55 35 35 35 36
ST MORITZ SMALL 60 m2 4 m 55 35 35 35 36
ST MORITZ 120 m2 4 m 100 40 40 40 36
    • Videoconferencing
    • Podium
    • Day light
    • WIFI access
    • Syndicate rooms
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room
    • Simultaneous interpreting

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Elegant, single, Standard Rooms with amazing views of the mountains and valleys, with everything you need for a comfortable stay.Spacious Suites decorated in warm colors with taste and great attention to detail. The combination of flawless taste, simplicity and splendor will turn your dreams of the perfect holiday into a reality.

  • 153 rooms
  • 100% non-smoking hotel
  • 8 rooms for people with reduced mobility
  • 34 connecting rooms
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • WIFI in your room
    • Baby bed
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.6/5 AccorHotels Rating 3,881 reviews

Our guest reviews for
Mercure Rosa Khutor

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 869 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Dmitry Families - 05/08/2019 AccorHotels review
« Very good »

Everything is fine, but so many plastic bottles every day...?

Our hotel has responded to the review
Our hotel has responded to the review

Уважаемый Дмитрий, Спасибо за то, что вы нашли время поделиться своим мнением о проживании в Mercure Rosa Khutor. ДЛя нас очень важно получать обратную связь от постоянных гостей. Будьте уверены, что ваши комментарии и пожелания относительно количества пластика были переданы руководству отеля и будут обязательно учтены. Нам очень приятно, что вы разделяете нашу заботу об окружающей среде. Мы действительно действуем в рамках программы "Planet 21" и стремимся к уменьшению использования пластика, но на данный момент отказаться от бутылированной воды возможности нет. Искренне надеемся, что данное обстоятельство не повлияет на вашу лояльность, и будем рады видеть вас вновь в нашем отеле. С наилучшими пожеланиями, Айна Дадуева Руководитель отдела приема и размещения Моб.: +7 … 13 30 Email: H8…

David S. Couples - 23/06/2019 AccorHotels review
« Service details missing »

Overall nothing to complain. But in the edges there is room for improvement, considering your house a 4 star place. For example the following. I complained about a lamp that made some disturbing noise when switched on. I believe someone came to fix it, but in fact, the noise didn't disappear. The breakfast cook did not speak English at all as it seems. It was not easy to communicate, apart from pointing at ingredients for an omelette. The hotel overall seems not to have any rule of conduct regarding guests with small kids. In fact they are everywhere and most of them kids and parents lack of education. They behave as if they where alone in the planet and even complain of they are asked to be more quiet in the dining room. A disgusting way of educating kids and hence the hotel should define some guidance and instruct the 'chef de service' to assign the guests with kids accordingly. This, however is not a detail. If you ignore this issue, your guests soon will only be families with kids. It's not a problem with me, I can always stay in another hotel, but nasty kids families, on the long run, will make your own employees go crazy, which will lead to lower service quality etc. Thank you for considering some improvements going forward.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David, Thank you for taking your time to share you experience regarding your stay in our hotel. We do appreciate your feedback because we strive to do our best to make you feel welcome and as comfortable as at home. We appreciate your comments as they will definitely help us to improve our service. Please accept our sincere apologies for the inconveniences caused. Look forward to serving you again. Best regards, Aina Dadueva Front Office Manager Mob.: +7 … 13 30 Email: H8…

Natalia Couples - 31/05/2019 AccorHotels review
« . »

Please, solve the problem with irons.. 1 iron for the floor is extremely not enough...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Natalia, Thank you for taking your time to share you experience regarding your stay in our hotel. We do appreciate your feedback because we strive to do our best to make you feel welcome and as comfortable as at home. We appreciate your comments as they will definitely help us to improve our service. Look forward to serving you again. Best regards, Aina Dadueva Front Office Manager Mob.: +7 … 13 30 Email: H8…

Yury C. Couples - 13/03/2019 AccorHotels review
« Exceeds expectations »

Very nice room, perfect facilities, esp. ski storage. Great breakfast options. Location is very convenient - 5 mins to the lifts.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yury, Thank you for taking your time to share you experience regarding your stay in our hotel. We do appreciate your feedback because we strive to do our best to make you feel welcome and as comfortable as at home. We are happy to know that you had a pleasant stay in our hotel. Look forward to serving you again. Best regards, Aina Dadueva Front Office Manager Mob.: +7 … 13 30 Email: H8… Sincerely,

Anonym Families - 11/03/2019 AccorHotels review
« Ski »

The location is perfect for ski sports: ski room exit is just 5 min to ski lifts. The staff is hospitable. The rooms are modern, although they are a bit cramped. Make sure you asked to have your room cleaned before leaving to ski pistes. The breakfast is very delicious with a variety of choice of food and beverages. The spa is very-very small. There is Turkish hamam and a small pool, but during the evenings it is almost impossible to enter as well as sit and wait in the queue.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anonym, Thank you for taking your time to share you experience regarding your stay in our hotel. We do appreciate your feedback because we strive to do our best to make you feel welcome and as comfortable as at home. We appreciate your comments as they will definitely help us to improve our service. Look forward to serving you again. Best regards, Aina Dadueva Front Office Manager Mob.: +7 … 13 30 Email: H8…

Avi H. Families - 03/03/2019 AccorHotels review
« Very good »

Very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Avi, Thank you for taking the time to tell us about your experience at the Mercure Rosa Khutor. At Mercure, we strive to provide a superior service experience for every guest; your feedback is very important to us. Thank you again for your response, and sincerely looking forward to welcoming you again in our hotel. Best regards, General Manager Burdina Valeria

Egil T. Families - 03/03/2019 AccorHotels review
« Good value »

Very positive: sauna, swimmingpool and masage. Room and location very near skilift. Medium positive: breakfast, very good vareity, but medium quality.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Egil, We very much appreciate your comments regarding your stay at the Mercure Rosa Khutor Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Burdina Valeria

Oren Y. Families - 28/02/2019 AccorHotels review
« We had a very good time at Mercure Rosa Khutor »

Very good time. Rooms are very nice, Rich breakfast. Very nice. helpfull and polite staff. The spa was a bit poor

Our hotel has responded to the review
Our hotel has responded to the review

Dear Oren, We very much appreciate your comments regarding your stay at the Mercure Rosa Khutor Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Look forward to serving you again. Best regards, Aina Dadueva Front Office Manager Mob.: +7 … 13 30 Email: H8…

Alexey Families - 01/02/2019 AccorHotels review
« Nice vacation spent in mountian »

In general was very good, except choice of food in restaurant (not breakfast) - expect more choice of food and more local dishes in menu

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alexey, Thank you for taking your time to share you experience regarding your stay in our hotel. We do appreciate your feedback because we strive to do our best to make you feel welcome and as comfortable as at home. We appreciate your comments as they will definitely help us to improve our service. Look forward to serving you again. Best regards, Aina Dadueva Front Office Manager Mob.: +7 … 13 30 Email: H8…

Nikita K. Friends - 28/01/2019 AccorHotels review
« We love this hotel, but unfortunately there was smell of cigarettes smoking in the last few days. »

We came back to this hotel, because we like it. Overall experience was great, except one problem, in the last few days we noticed a cigarette smoking smell in the room. We checked if it's coming from the street or from the corridor, but we couldn't find where it coming from, it's like it was inside the room. We left the room with open windows for ventilation and partly it helped, but the smell always came back after the windows were closed. We also informed the consierge about it, she told us that she would try to investigate it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nikita, Thank you for taking your time to share you experience regarding your stay in our hotel. We do appreciate your feedback because we strive to do our best to make you feel welcome and as comfortable as at home. We appreciate your comments as they will definitely help us to improve our service. Please accept our sincere apologies for the inconveniences caused. Smoking in the hotel is strictly prohibited. The hotel takes all measures to check that the hotel policy is not violated by other guests, but sometimes, unfortunately, guests still brake the rules. We promise to strengthen control procedure. Look forward to serving you again. Best regards, Aina Dadueva Front Office Manager Mob.: +7 … 13 30 Email: H8…

Nikita Business - 24/01/2019 AccorHotels review
« Nice hotel in nice place »

Fine hotel, well kept, very fresh,

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nikita, Thank you for your review that will for sure help future travelers. We are delighted to read that you enjoyed your stay with us. Your satisfaction is a great source of motivation for our team and I had a lot of pleasure to share your comment with my colleagues. We hope your next visit will be as pleasant as the previous one. Best regards, Aina Dadueva Front Office Manager Mob.: +7 … 13 30 Email: H8…

Alex Business - 21/01/2019 AccorHotels review
« Amazing time in Mercure Rosa Khutor Hotel »

We had 3 days only for a business event and some team building entertainments. The hotel staff helped us to reach all our goals. Nice conference rooms, good room-service and reception service. Good meal in the hotel restaurant and nice spa-zone. We didn't have a lot of time for rest. But we've managed to take a lot of good impressions and emotions. Thanks a lot to the hotel staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alex, Thank you for taking your time to share you experience regarding your stay in our hotel. We do appreciate your feedback because we strive to do our best to make you feel welcome and as comfortable as at home. We are happy to know that you had a pleasant stay in our hotel. Your satisfaction is a great source of motivation for our team and I had a lot of pleasure to share your comment with my colleagues. Look forward to serving you again. Best regards, Aina Dadueva Front Office Manager Mob.: +7 … 13 30 Email: H8…

Artem Families - 18/01/2019 AccorHotels review

I would discribe the service as an average one. Some problems were fixed only after second or fird call to the reception.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Artem, Thank you for taking your time to share you experience regarding your stay in our hotel. We do appreciate your feedback because we strive to do our best to make you feel welcome and as comfortable as at home. We appreciate your comments as they will definitely help us to improve our service. Please accept our sincere apologies for the inconveniences caused. Look forward to serving you again. Best regards, Aina Dadueva Front Office Manager Mob.: +7 … 13 30 Email: H8…

Anonymous Friends - 01/01/2019 AccorHotels review
« Not a bad choice »

Overall decent experience at the hotel. Good location, ok breakfast, not the best experience overall

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking your time to share you experience regarding your stay in our hotel. We do appreciate your feedback because we strive to do our best to make you feel welcome and as comfortable as at home. We appreciate your comments as they will definitely help us to improve our service. Look forward to serving you again. Best regards, Aina Dadueva Front Office Manager Mob.: +7 … 13 30 Email: H8…

Friends getaway - 01/01/2019 TripAdvisor review
« Good location, decent hotel, terrible bed! »

Hotel is in good location, at the center of Rosa Khutor. The staff had very poor English and it was hard to communicate..The breakfast was decent, not great and not amazing.The worst part was the beds.., the mattress was probably the worst I have ever experienced at a hotel, super soft and made me wake up with back pain every morning!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking your time to share you experience regarding your stay in our hotel. We do appreciate your feedback because we strive to do our best to make you feel welcome and as comfortable as at home. We appreciate your comments as they will definitely help us to improve our service. Please accept our sincere apologies for the inconveniences caused. Look forward to serving you again. Best regards, Aina Dadueva Front Office Manager Mob.: +7 929 853 13 30 Email: H8470-FO@accor.com

Svetlana E. Families - 28/11/2018 AccorHotels review
« Very relaxing and comfortable »

Perfectly relaxed atmosphere in the place where the nature is beautiful and the scenery is fantastic. Comfortable and clean room, exceptional service, excellent breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Svetlana, Thank you for your review that will for sure help future travelers. We are delighted to read that you enjoyed your stay with us. Your satisfaction is a great source of motivation for our team and I had a lot of pleasure to share your comment with my colleagues. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Aina Dadueva Front Office Manager Mob.: +7 … 13 30 Email: H8…

Anna Z. Solo - 06/11/2018 AccorHotels review
« Good return »

It was nice to see same people at the desk and overall level is great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anna, Thank you for taking your time to share you experience regarding your stay in our hotel. We do appreciate your feedback because we strive to do our best to make you feel welcome and as comfortable as at home. We are happy to know that you had a pleasant stay in our hotel. We appreciate your support and high evaluation of our service and staff. I will let my colleagues know your positive opinion. They will be very motivated. Look forward to serving you again. Best regards, Aina Dadueva Front Office Manager Mob.: +7 … 13 30 Email: H8…

David Families - 08/10/2018 AccorHotels review
« Modest »

Quite good

Our hotel has responded to the review
Our hotel has responded to the review

Dear David, Thank you for taking your time to share you experience regarding your stay in our hotel. We do appreciate your feedback because we strive to do our best to make you feel welcome and as comfortable as at home. We are happy to know that you had a pleasant stay in our hotel. Look forward to serving you again. Best regards, Aina Dadueva Front Office Manager Mob.: +7 … 13 30 Email: H8…

Alyona M. Families - 04/10/2018 AccorHotels review
« Very dissapointed »

I had stayed at Mercure Roza Khutor hotel for 2 days: Sep 29- Oct 1 2018. My visit to Roza Khutor was totally spoilt on the 2nd day after my family had lunch at your restaurant hotel. My husband got poisoned by the dish "Myasnoy Specialitet" cooked by your hotel staff. Either meat or yogurt it was served with was spoils. My husband had fewer at night and all day next day, we had to cancel our prepaid trip to mountains and lost this money. My 2 year old daughter was eating soup from kids menu " Chicken lapsha". In the first day we also tried it, it was really very good, but on the second recepy was totally different as it seems, the soup was so salty that even a grown up is not allowed to eat it. What you 've been doing there on your kitchen? From 2 days you totally spoilt 1 day for our family when i had to take care of my husband. That day later we were also travelling back to Moscow (our home) and i was really worried how my hunsband will be able to travel with high temperature, helping me to carry our bags, stroller and my daughter. Another complaint is our room. We stayed at room number 508. You have a problem there with canalization as we had to smell toilet for 2 days, especially my 2 year old daughter who's bad was the closest to the bath room. This is totally not acceptable service for such a hotel. I am really surprised on this. The hotel was recommended by my parents who are often guests of Mercury. I really do hope you are going to investigate what happened in your kitchen during those days, who was the cooker and why you are serving spoilt products. I do believe the prices are expensive, if i am paying i should make sure i am getting trustful service. Waiting for your feedback.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for letting us know how you feel following your recent stay with us and we are sorry to hear that we didn't reach your expectation. It is important in our industry to listen both positive and negative feedbacks are both are precious sources for us to make improvement. There are quite a few things to pick up from your review and I will certainly discuss those with the team. However, I would like to get back to a few which I would comment differently than you. First of all we would like to pay your attention that upon checking complaints got by restaurant during your stay we didn’t get feedbacks about the dish "Myasnoy Specialitet". We underline that quality of dishes cooked in our restaurant follow health and hygiene rules and standards and confirmed by all approval documents. As for the dish "Chicken lapsha", I would like to note that our kitchen staff changed a soup for your daughter just right after getting negative feedback and offered a new portion without salt at all which was accepted by your family. Thank you for your comment concerning your room. Unfortunately, we didn’t receive any complaint from you about the smell during your stay. We sincerely apologize for any inconvenience. Please, next time, if you have any comments on cleaning the room, immediately contact the reception desk administrators. Our team members may suggest changing the room or invite maids for additional cleaning. In any case, we always try to do our best to make the accommodation of our guests as comfortable as possible. Once again I would like to thank you to bring to our attention some of those details as they will definitely help us to improve our service. Please accept our sincere apologies for the inconveniences caused. Look forward to serving you again. Best regards, Hotel Manager, Burdina Valeria

Anonymous Friends - 19/09/2018 AccorHotels review
« On the whole, we were pleased with our 4-nights stay. The hotel meets 4-star requirements. Amenities and services are worth the price. »

It was our first visit to Rosa Khutor. Liked the location. About the hotel: clean room, friendly personnel, very convenient to have free transportation to the railway station and to the beach. Standard breakfast. Swimming pool could be bigger.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for taking the time to tell us about your experience at the Mercure Rosa Khutor. At Mercure, we strive to provide a superior service experience for every guest; your feedback is very important to us. Thank you again for your response, and sincerely looking forward to welcoming you again in our hotel. Best regards, Hotel Manager, Burdina Valeria

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
Your loyalty is rewarded
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates