Hotel - ibis Astana
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Astana Hotel

4.0/5 178 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed 3,000  KZT
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • ASTANA INT AIRPORT
  • Languages spoken at the hotel
    • German
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
    • Shoe shine machine
  • Concierge

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • 8 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Exhibition centre

KORME4 km / 2.49 mi

Your meetings and events

For business meetings, seminars and other events, the hotel offers conference rooms with space for up to 200 people.

ibis Astana Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
BERLIN 53 m2 4 m 40 25 30 20 30
DUBAI 35 m2 4 m 25 12 15 12 0
EUROPE 200 m2 4 m 150 50 0 75 120
LONDON 53 m2 4 m 40 25 30 20 30
NEW YORK 35 m2 4 m 25 12 15 12 0
PARIS 56 m2 4 m 42 25 32 25 30
PRAGUE 44 m2 4 m 30 20 20 15 0
TOKYO 35 m2 4 m 25 12 15 12 0
    • Flipchart
    • Audio and video equipment
    • Podium
    • Day light
    • WIFI access
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room
    • Simultaneous interpreting

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 249 rooms

Our restaurants and bars

See all our restaurants and bars
4.3/5 AccorHotels Rating 1,320 reviews

Our guest reviews for
ibis Astana

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 178 reviews
Nigel Couples - 24/04/2019 AccorHotels certified review
« Good Hotel but... »

Check-in/out service was faultless and our (upgraded) room was better than we would have expected. Staff were great. However room servicing was erratic.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for the review. We are glad to know that you enjoyed the stay. Thank you for the comment about room servicing, we will pay more attention to it. We will be pleased to see you again at ibis Astana. Sincerely, Front Office Manager Assel Khussainova

Song Q. Business - 24/04/2019 AccorHotels certified review
« impression »

good hotel

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for the review. We are glad to know that you enjoyed the stay. We will be pleased to see you again at ibis Astana. Sincerely, Front Office Manager Assel Khussainova

Jreeves Couples - 23/04/2019 AccorHotels certified review
« City Hotel, basic and clean »

Just a one night stay before flight home to UK...staff were helpful, rooms were clean but basic Evening meal in restaurant nicely cooked and presented...included breakfast, good variety buffet

Our hotel has responded to the review
Our hotel has responded to the review

We very much appreciate your comments regarding your stay at ibis Astana. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager Assel Khussainova

S. G. Business - 23/04/2019 AccorHotels certified review
« Excellent »

Ambience of the hotel very good. I like the food quality also the hotel is located in central location of Astana. Outside view from hotel is good. Overall experience in the hotel is excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for a positive review. We are glad to know that the hotel met your expectations. Will be pleased to welcome you again. Sincerely, Front Office Manager Assel Khussainova

Mrs F. Friends - 22/04/2019 AccorHotels certified review
« Mrs F. »

fairly comfortable. The single bed was too narrow. The food in the restaurant for dinner was delicious. The breakfast was good too. The hotel was booked by Astana Airlines as they had cancelled our flight to London the day before and therefore had to put us in a hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Let us thank you for choosing ibis Astana and review. We are glad that you enjoyed your stay. Hope your next visit will be as pleasant as previous one. Sincerely, Front Office Manager Assel Khussainova

Robert Business - 16/04/2019 AccorHotels certified review
« everything ok, only too hot in the room »

everything ok, only too hot in the room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert D., Let us thank you for staying in our hotel and your review. Our engineering department is aware about situation with temperature in the rooms and we are working on it. We will be glad to welcome you again at ibis Astana. Sincerely, Medet Abulkhairov Assistant to Front Office Manager

Davaadorj R. Business - 15/04/2019 AccorHotels certified review
« satisfied »

I booked 5 nights but stayed 4 nights, because I came early around 7 a.m when I checked in the Hotel, then the reception said it to be considered early check-in, this is a full day charge because you came before 12 noon. My friend stayed in Kazzhol, this hotel charged half price when she did early check-in the same as me. Next time, If I could come early I would check in Kazzhol. I stayed in room 9007, room was nice, but the tv screen size was so small when a guest on the bed to watch tv is too far. also, the toilet seat was not straight /skewed/ was uncomfortable. I booked online, but they didn't mention this price /34USD per night/ is not included breakfast, either the reception is not mentioned I don't have breakfast. Otherwise, the hotel was clean, servants was nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Davaadorj r., We very much appreciate your comments regarding your stay at the ibis Astana. As for early check in, our reception staff offered you 50% early check in according to our standards, but you chose just shortening your stay to one day and checked in without any payment. Regarding breakfast , we are sorry that our reception didn't provide full information about your stay. You may check if breakfast included to room rate in confirmation letter next time. Once more, thank you for your review and helping us to make our service better. Hope to see you as our guest again. Sincerely, Medet Abulkhairov Assistant to Front Office Manager

Igor Business - 05/04/2019 AccorHotels certified review
« Good but strange »

Ventilation in the room was bad. You can not open windows. Village around hotel are very smoky because people heat the houses with coal. Sometimes you don't have air to breeze.

Our hotel has responded to the review
Our hotel has responded to the review

Let us thank you for staying in our hotel and your review. We kindly ask you in case of having any issues concerning your stay to call reception for assistance. In your case reception could provide you another room. We will be glad to welcome you again at ibis Astana. Sincerely, Assel Khussainova Front Office Manager

Paul T. Business - 31/03/2019 AccorHotels certified review
« Very clean »

Seamless check in

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for the review. We are glad to know that you enjoyed the stay. We will be pleased to see you again at ibis Astana. Sincerely, Front Office Manager Assel Khussainova

Ian Solo - 26/03/2019 AccorHotels certified review
« Exactly what I wanted »

Hotel is friendly, clean and welcoming. Staff excellent. Breakfast and bar service all great.

Our hotel has responded to the review
Our hotel has responded to the review

We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Sincerely, Front Office Manager Assel Khussainova

Riaan V. D. B. Business - 18/03/2019 AccorHotels certified review
« Very friendly staff and Clean rooms. »

The staff was very helpful and friendly. The room was clean and had everyday had clean towels. Breakfeast in the mornings was good and more werstern type like which is a good thing. Overall I had a good experience and will recommend it.

Our hotel has responded to the review
Our hotel has responded to the review

We very much appreciate your comments regarding your stay at ibis Astana. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager Assel Khussainova

G. Solo - 10/03/2019 AccorHotels certified review
« Professional and friendly staff. »

Confortable and clean room. Good experience for my first stay in Kazakhstan !

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for the time taken to write your review. We really appreciate all the good comments regarding your stay and the quality of service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager Assel Khussainova

Marat Business - 22/02/2019 AccorHotels certified review
« Good »

Ok

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for the review. We are glad that you enjoyed your stay at ibis Astana. Sincerely, Front Office Manager Assel Khussainova

Dekel Business - 17/02/2019 AccorHotels certified review
« Bad »

Too hot and no air in room

Our hotel has responded to the review
Our hotel has responded to the review

Let us thank you for choosing ibis Astana and your review. As ibis Astana team always strives to provide a service on a high level, your comments are extremely important for us. Let us also ask you if you face any issues concerning your room during the stay, please inform reception for assisting you and solving the question. We will be glad to welcome you again. Sincerely, Front Office Manager Assel Khussainova

Mz Business - 09/02/2019 AccorHotels certified review
« Expected »

It was good overall but I was left with the impression that the quality of breakfast provided is getting worse and worse every time I stay - the breakfast used to be much better.

Our hotel has responded to the review
Our hotel has responded to the review

Let us thank you for choosing ibis Astana and your review. We really appreciate your comments and want to inform you that we are working on this issue and hope you will have an opportunity to evaluate it later and leave us your feedback. Sincerely, Front Office Manager Assel Khussainova

Dauren Business - 23/01/2019 AccorHotels certified review

Overall, it was very good. I'd like to note that the staff is very helpful and nice. The rooms are bright and clean. However, one time I noticed that the towel had someone's hair on it. So, this is the only issue I had during my stay at Ibis.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dauren N., We very much appreciate your comments regarding your stay at the ibis Astana. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aidana Smagulova Operations Manager

Astrid Couples - 28/12/2018 AccorHotels certified review
« Beyond expectation »

We were so tired when we arrived as we just landed from a Long haul flight. I didn’t expect ibis Astana team to decorate up our room in celebration of the beginning of our marriage / honeymoon. You guys have definitely set the bar high! We will be back soon and is looking forward to staying at ibis again. Once again, thanks for the cakes, decorations and thoughtful message. Couldn’t thank you guys enough (= bravo

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for review and staying with us. We are glad to know that you liked your expression of congratulations. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager Assel Khussaionva

Franco F. -. I. R. Y. B. S. T. T. D. Business - 15/12/2018 AccorHotels certified review
« Stay 4-8.12.2018 »

Return customer. Knew the environment. Positive.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for the review. We are glad that you enjoyed your stay at ibis Astana. Sincerely, Front Office Manager Assel Khussainova

Riyadcan A. Business - 04/12/2018 AccorHotels certified review
« NOTES ABOUT MY STAY AT IBIS ASTANA »

1. THE FIRST DAY THE ROOM CLEANING HAS NOT BEEN DONE 2. I USED TO HAVE A SHELF BESIDE THE CLOTHES HANGING PLACE, THAT WAS NOT EXISTING 3. THE BED WAS AS USUAL COMFORTABLE 4. THE INTERNET WAS GOOD 5. THE RECEPTIONG ATTITUDE WAS GOOD 6. I TRIED THE RESTAURANT FOR ONCE, BUT SINCE THEY TOLD ME THAT I HAVE TO PUT DEPOSITE MONEY BEFORE USING THE BAR OR RESTAURANT AND AS THEY DONOT ACCEPT USD AS DEPOSITE AND THEY DONOT ACCEPT THE CREDIT CARD THAT THEY ALREADY CHARGED THE TWO ROOMS THAT WE HAVE, I FOUND IT CAN MIX MY DAY TO PAY CASH EVERY TIME I USE SOME THING AND HAVE THERIR 3CM SQARED RECEIPTS, AS IT WILL BE DIFICULT TO KEEP THESE RECEIPT (I NEED TO SHOW TO THE COMPANY I WORK FOR TO USE AS EXPENDTURES), THEN I DECIDED TO HAVE MY BREAKFAT, FOOD OTHER CONSUMPTIONS FROM OUT SIDE THE HOTEL. THE LAST MONTH (NOVEMBER) I HAVE BEEN TO KIEV AND ALGER IBIS BUT I DID NOT FACE SUCH RULES!! WE AHVE EATEN AND DRINK FREELY THERE. WHY I DIDNOT DEPOSITE MONEY IN TENGE? BECAUSE I DONOT KNOW HOW MUCH I WAS GOING TO SPEND! WHAT WILL HAPPEN IF I SPEND MORE THAT THE DEPOSITE AT MID NIGHT AND THEY DONOT ACCEPT USD AND I DONOT HAVE TENGE?? OR WHAT WILL HAPPEN IF UNTILL THE LAST DAY I DID NOT SPEND WHAT I DEPOSITED AND THEY GIVE ME THE REST? WHAT SHOULD I DO WITH THESE TENGE! BRING BACK TO TURKEY!! THIS WAS BOTHERING THE SECOND DAY OF MY ARRIVAL THEY CALLED ME AT 10PM TO TELL ME THAT I HAVE A WELCOMING DRINK THAT I CAN USE AT THE RECEPTION! I THINK THAT THEY ARE NOT AWRE OF THE SPIRIT OF THE WELCOMING DRING AND THINK OF ITS VALUE! WELL I TOOK THE VOTUER ON DEPARTURE AND I WILL KEEP IT AS A MOMORY FROM ASTANA IBIS. ANY WAY IT WAS OK! BUT...

Our hotel has responded to the review
Our hotel has responded to the review

We very much appreciate your comments regarding your stay at ibis Astana. We want to assure you that will arrange additionally training for the team on service. As for the payment in foreign currency, it is prohibited by the law in Kazakhstan. That's why we can take payment only in KZT tenge or by credit card. We really appreciate your loyalty towards AccorHotels, and were happy to welcome you as a Gold Member. Hope you will give us a chance to welcome you again soon. Sincerely, Front Office Manager Assel Khussainova

Business - 03/12/2018 TripAdvisor review
« Good place to stay at Astana »

Doesn't works climate control at room , but other things were without any problems . Reception desk was superb. Restaurant and bar personal was very pleasant also. Food and drink were on 4 star hotel level at least. So next time only Accorhotel network at Astana.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for choosing ibis Astana and the review. There is a technical issue with climate control in some rooms. We are working on this question. Thank you for a pleasant words about ibis team and service in general. Hope your next stay will be as pleasant as previous one.

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