Hotel - Mercure Sochi Centre
Mercure Hotel Mercure Hotel

Mercure Sochi Centre

4.5/5 766 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Best price guarantee How it works?
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi access
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Accessible bathroom
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioning
  • INTL AIRPORT ADLER
  • Languages spoken at the hotel
    • German
    • English
    • French
    • Russian
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Shoe shine machine
  • Cash machine
  • Concierge

Leisure and activities

  • Outdoor heated pool open in summer
  • Fitness centre
  • Well-being
    • Hammam
    • Massage (Paying)
    • Sauna
  • Private beach

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24/7
    • Opening hours : Week-end 24/7

Business services

  • 1 meeting room(s)
See all services

Hotel location

Your meetings and events

Mercure Sochi Centre Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
PLATANE(IN PULLMAN SOCHI CENTRE) 680 m2 7 m 650 0 0 400 450
    • WiFi access
    • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 200 rooms
  • 100% non-smoking hotel
  • 20 rooms for people with reduced mobility
  • 24 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Baby bed
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
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4.7/5 AccorHotels Rating 3,725 reviews

Our guest reviews for Mercure Sochi Centre

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 766 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Raja M. Families - 10/07/2018 AccorHotels certified review
« Customer service is bad , Hotel is excellent »

I liked your hotel, location and accommodation. Customer service is very poor - Stuff they don't help - English is poor. I hope next time customer service will be better. Thanks

Our hotel has responded to the review
Our hotel has responded to the review

Dear Raja M., Let me thank you for taking the time to answer to our questionnaire regarding your recent stay at our hotel. Your time and efforts are very much appreciated. I am very sorry to hear that, the customer service failed to meet your expectations. Please, accept my sincere apologies for any inconvenience. Please, be sure, that required improvement measures will be applied. Thank you very much for your review one more time, team and I certainly look forward to welcoming you back. With best regards, MARIA TROPINA GUEST EXPERIENCE MANAGER PULLMAN & MERCURE СОЧИ ЦЕНТР УЛ. ОРДЖОНИКИДЗЕ, Г. СОЧИ 354 000 – РОССИЯ T. +7 (862) 262 97 30 ДОБ. 54 54 – F. +7 (862) 262 97 46 H8… PULLMANHOTELS.COM – MERCURE.COM - ACCORHOTELS.COM

Ali A. Friends - 03/07/2018 AccorHotels certified review

It’s just great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ali A., Let me thank you for taking the time to share your comments regarding your recent stay at our hotel. Your time and effort are very much appreciated. It is of great importance to us that we listen carefully to our guest’s comments, so I will share your comments with our management team. I am sure that this feedback will be defiantly considered, as we strive to continuously improve the quality of our services. The team and I certainly look forward to welcoming you back very soon. Again, thank you very much for taking the time to share your feedback with us. With best regards, MARIA TROPINA GUEST EXPERIENCE MANAGER T. +7 (862) 262 97 30 ДОБ. 54 54 – F. +7 (862) 262 97 46 H8… PULLMANHOTELS.COM – MERCURE.COM - ACCORHOTELS.COM

Belinda Couples - 03/07/2018 AccorHotels certified review
« Excellent »

We arrived for the soccer world cup and did not expect what we experienced. We arrived at 6am and had to wait for 6 hours for a room (we did expect this and had no problem with it). The reception staff moved us to a room as soon as one became available. The room was fantastic and above our expectations. The view was amazing. Breakfast was lovely every morning. Beach and pool facilities were easy to access. All staff were lovely especially the security guys they were very efficient. Can not fault our stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Belinda, Let me thank you for taking the time to share your comments regarding your recent stay at our hotel. Your time and effort are very much appreciated. It is of great importance to us that we listen carefully to our guest’s comments, so I will share your comments with our management team. I am sure that this feedback will be defiantly considered, as we strive to continuously improve the quality of our services. The team and I certainly look forward to welcoming you back very soon. Again, thank you very much for taking the time to share your feedback with us. With best regards, MARIA TROPINA GUEST EXPERIENCE MANAGER PULLMAN & MERCURE СОЧИ ЦЕНТР УЛ. ОРДЖОНИКИДЗЕ, Г. СОЧИ 354 000 – РОССИЯ T. +7 (862) 262 97 30 ДОБ. 54 54 – F. +7 (862) 262 97 46 H8… PULLMANHOTELS.COM – MERCURE.COM - ACCORHOTELS.COM

Couples - 03/07/2018 TripAdvisor review
« Excellent »

We arrived in Sochi for the world Cup and this hotel was lovely. We arrived at 6am and although we had to wait 6 hours (we did expect this and had no problem with it) the reception staff moved us to a room as soon as one became available. The room was definitely worth the wait. We had a balcony with city and water views. The room was larger than expected and breakfast was excellent every day. All staff were a great help. Many of the staff spoke English which was a help. Access to the beach and pool were convenient. I Would stay here again.

Our hotel has responded to the review
Our hotel has responded to the review

artbin421, thank you for your feedback and we are so happy to hear you enjoyed our service and facilities! Your review serves as the greatest motivation to the team here at the hotel. I hope we will see you again in the near future. Best regards, Maria Tropina Guest Experience Manager

Cristiano R. Friends - 26/06/2018 AccorHotels certified review
« Wonderful »

Really great, staff was really helpful and understanding that the airport lost our bags. Their seemed genuinely empathetic. They also allowed us to check in 2 hours early which they didn’t have to. The room was very nice with a great view and the use of the gym at the adjoining hotel was pretty great. Would def stay there again

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cristiano R., Let me thank you for taking the time to share your comments regarding your recent stay at our hotel. Your time and effort are very much appreciated. It is of great importance to us that we listen carefully to our guest’s comments, so I will share your comments with our management team. I am sure that this feedback will be defiantly considered, as we strive to continuously improve the quality of our services. The team and I certainly look forward to welcoming you back very soon. Again, thank you very much for taking the time to share your feedback with us. With best regards, MARIA TROPINA GUEST EXPERIENCE MANAGER PULLMAN & MERCURE СОЧИ ЦЕНТР УЛ. ОРДЖОНИКИДЗЕ, Г. СОЧИ 354 000 – РОССИЯ T. +7 (862) 262 97 30 ДОБ. 54 54 – F. +7 (862) 262 97 46 H8… PULLMANHOTELS.COM – MERCURE.COM - ACCORHOTELS.COM

Tania Families - 21/04/2018 AccorHotels certified review
« Great place to stay in Sochi »

Mercure is located in the heart of Sochi, there are a lot of great spots within walking distance of the hotel. The hotel service and amenities exceeded my expectations, the room was extremely clean and the service was top notch. Thank you Mercure Sochi Centre for making my first stay in Sochi a great experience!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tania, Let me thank you for taking the time to share your comments regarding your recent stay at our hotel. Your time and effort are very much appreciated. It is of great importance to us that we listen carefully to our guest’s comments, so I will share your comments with our management team. I am sure that this feedback will be defiantly considered, as we strive to continuously improve the quality of our services. Mercure Sochi Centre invites you to join our loyalty program LeClub Accorhotels and book you next stay on mercure.com/accorhotels.com. Earn points each time you stay in any of the 2500 participating hotels and enjoy a whole host of benefits. If you wish to join our program, just let me know. The team and I certainly look forward to welcoming you back very soon. Again, thank you very much for taking the time to share your feedback with us. With best regards, МАРИЯ ТРОПИНА МЕНЕДЖЕР ПО КАЧЕСТВУ ОБСЛУЖИВАНИЯ ГОСТЕЙ PULLMAN & MERCURE СОЧИ ЦЕНТР УЛ. ОРДЖОНИКИДЗЕ, Г. СОЧИ 354 000 – РОССИЯ T. +7 (862) 262 97 30 ДОБ. 54 54 – F. +7 (862) 262 97 46 H8… PULLMANHOTELS.COM – MERCURE.COM - ACCORHOTELS.COM

Andreas V. Couples - 17/04/2018 AccorHotels certified review
« A really nice hotel, well situated and best welcome gift ever for platinum members »

We really liked the location of the hotel in front of the sea, the staff were really friendly and the room service really fast. The staff at the bar also was really knowledge full about the drinks and could guide us to some really good drinks to use our platinum members vouchers on. The room was clean and the amenities were all there. The breakfast was good and the concierge service in partnership with the pullman next door is really convenient. The english of the staff at the reception was ok but it can take some improvement. What we enjoyed the most was the platinum member gift to go and enjoy 3 hours of treatment in a really amazing spa in roza khutor! We were really surprised and happy for that!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andreas V., Let me thank you for taking the time to share your comments regarding your recent stay at our hotel. Your time and effort are very much appreciated. It is of great importance to us that we listen carefully to our guest’s comments, so I will share your comments with our management team. I am sure that this feedback will be defiantly considered, as we strive to continuously improve the quality of our services. The team and I certainly look forward to welcoming you back very soon. Again, thank you very much for taking the time to share your feedback with us. With best regards, MARIA TROPINA GUEST EXPERIENCE MANAGER PULLMAN & MERCURE СОЧИ ЦЕНТР УЛ. ОРДЖОНИКИДЗЕ, Г. СОЧИ 354 000 – РОССИЯ T. +7 (862) 262 97 30 ДОБ. 54 54 – F. +7 (862) 262 97 46 H8… PULLMANHOTELS.COM – MERCURE.COM - ACCORHOTELS.COM

Ivan N. Couples - 16/04/2018 AccorHotels certified review
« A great hotel on the Black Sea - totally worth its money »

I would like to thank the staff of the Mercure Sochi Centre hotel for their generous hospitality and care. We felt very welcome and have had not a single problem. The hotel's location is superb, the facilities are outstanding. I would highly recommend it to my family and friends as a way to get even if only a short relief from winter in Moscow. Special thanks to Maria Gorlanova, who has been very helpful arranging our stay. We want to be back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ivan N., Let me thank you for taking the time to share your comments regarding your recent stay at our hotel. Your time and effort are very much appreciated. It is of great importance to us that we listen carefully to our guest’s comments, so I will share your comments with our management team. I am sure that this feedback will be defiantly considered, as we strive to continuously improve the quality of our services. The team and I certainly look forward to welcoming you back very soon. Again, thank you very much for taking the time to share your feedback with us. With best regards, MARIA TROPINA GUEST EXPERIENCE MANAGER PULLMAN & MERCURE СОЧИ ЦЕНТР УЛ. ОРДЖОНИКИДЗЕ, Г. СОЧИ 354 000 – РОССИЯ T. +7 (862) 262 97 30 ДОБ. 54 54 – F. +7 (862) 262 97 46 H8… PULLMANHOTELS.COM – MERCURE.COM - ACCORHOTELS.COM

Anonymous Solo - 22/03/2018 AccorHotels certified review
« Overnight in Sochi »

Modern and clean hotel with great views over the Black Sea. Very reasonable price but breakfast was disappointing with scrambled eggs made from powder. Avoid rooms on the top floor which suffer from a continuous hum from some installation on the roof.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter James H., Let me thank you for taking the time to answer to our questionnaire regarding your recent stay at our hotel. Your time and effort is very much appreciated. Please allow me to thank you for sharing comments about difficulties during your stay. It is of great importance to us that we listen carefully to our guest opinion. Please be sure that we pay special attention on the quality of products in our hotel and egg dishes on the breakfast contents fresh eggs. The team and I certainly look forward to welcoming you back very soon. Again, thank you very much for taking the time to share your feedback with us. Sincerely, MARIA TROPINA GUEST EXPERIENCE MANAGER PULLMAN & MERCURE СОЧИ ЦЕНТР УЛ. ОРДЖОНИКИДЗЕ, Г. СОЧИ 354 000 – РОССИЯ T. +7 (862) 262 97 30 ДОБ. 54 54 – F. +7 (862) 262 97 46 H8… PULLMANHOTELS.COM – MERCURE.COM - ACCORHOTELS.COM

Svetlana Business - 19/03/2018 AccorHotels certified review
« Great! »

Thank you for your hospitality

Our hotel has responded to the review
Our hotel has responded to the review

Dear Svetlana, Let me thank you for taking the time to share your comments regarding your recent stay at our hotel. Your time and effort are very much appreciated. It is of great importance to us that we listen carefully to our guest’s comments, so I will share your comments with our management team. I am sure that this feedback will be defiantly considered, as we strive to continuously improve the quality of our services. The team and I certainly look forward to welcoming you back very soon. Again, thank you very much for taking the time to share your feedback with us. With best regards, MARIA TROPINA GUEST EXPERIENCE MANAGER PULLMAN & MERCURE СОЧИ ЦЕНТР УЛ. ОРДЖОНИКИДЗЕ, Г. СОЧИ 354 000 – РОССИЯ T. +7 (862) 262 97 30 ДОБ. 54 54 – F. +7 (862) 262 97 46 H8… PULLMANHOTELS.COM – MERCURE.COM - ACCORHOTELS.COM

Robin M. Business - 26/02/2018 AccorHotels certified review
« Good value for money »

Very good hotel and nice service

Our hotel has responded to the review
Our hotel has responded to the review

Robin M., let me thank you for taking the time to answer to our questionnaire regarding your recent stay at our hotel. Your time and effort is very much appreciated. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please allow me to ask you to share with me your possible additional comments about any difficulties with certain aspects of our services during your stay. It is of great importance to us that we listen carefully to our guest’s comments. The team and I certainly look forward to welcoming you back very soon. Again, thank you very much for taking the time to share your feedback with us. Sincerely, MARIA TROPINA GUEST EXPERIENCE MANAGER PULLMAN & MERCURE СОЧИ ЦЕНТР УЛ. ОРДЖОНИКИДЗЕ, Г. СОЧИ 354 000 – РОССИЯ T. +7 (862) 262 97 30 ДОБ. 54 54 – F. +7 (862) 262 97 46 H8… PULLMANHOTELS.COM – MERCURE.COM - ACCORHOTELS.COM

Николай Ч. Couples - 04/01/2018 AccorHotels certified review
« Fine »

It was fine

Our hotel has responded to the review
Our hotel has responded to the review

Dear Николай Ч., Let me thank you for taking the time to share your comments regarding your recent stay at our hotel. Your time and effort are very much appreciated. It is of great importance to us that we listen carefully to our guest’s comments, so I will share your comments with our management team. I am sure that this feedback will be defiantly considered, as we strive to continuously improve the quality of our services. The team and I certainly look forward to welcoming you back very soon. Again, thank you very much for taking the time to share your feedback with us. With best regards, MARIA TROPINA GUEST EXPERIENCE MANAGER PULLMAN & MERCURE SOCHI CENTRE 11A ORDZHONIKIDZE STREET, SOCHI 354 000 – RUSSIA T. +7 (862) 262 97 30 ext. 54 54 – F. +7 (862) 262 97 46 H8… PULLMANHOTELS.COM – MERCURE.COM - ACCORHOTELS.COM

Alena Business - 27/11/2017 AccorHotels certified review
« good service, perfect location, friendly staff »

Everything was fine: room, service, breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alena, Let me thank you for taking the time to share your comments regarding your recent stay at our hotel. Your time and effort are very much appreciated. It is of great importance to us that we listen carefully to our guest’s comments, so I will share your comments with our management team. I am sure that this feedback will be defiantly considered, as we strive to continuously improve the quality of our services. Mercure Sochi Centre invites you to join our loyalty program LeClub Accorhotels and book you next stay on mercure.com/accorhotels.com. Earn points each time you stay in any of the 2500 participating hotels and enjoy a whole host of benefits. If you wish to join our program, just let me know. The team and I certainly look forward to welcoming you back very soon. Again, thank you very much for taking the time to share your feedback with us. With best regards, MARIA TROPINA GUEST EXPERIENCE MANAGER PULLMAN & MERCURE SOCHI CENTRE 11A ORDZHONIKIDZE STREET, SOCHI 354 000 – RUSSIA T. +7 (862) 262 97 30 ext. 54 54 – F. +7 (862) 262 97 46 H8… PULLMANHOTELS.COM – MERCURE.COM - ACCORHOTELS.COM

Anonymous Business - 21/11/2017 AccorHotels certified review
« Alexander D. »

Very good experience for business stay. Convenient location; good quality food;

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alexander D., Let me thank you for taking the time to share your comments regarding your recent stay at our hotel. Your time and effort are very much appreciated. It is of great importance to us that we listen carefully to our guest’s comments, so I will share your comments with our management team. I am sure that this feedback will be defiantly considered, as we strive to continuously improve the quality of our services. The team and I certainly look forward to welcoming you back very soon. Again, thank you very much for taking the time to share your feedback with us. With best regards, MARIA TROPINA GUEST EXPERIENCE MANAGER PULLMAN & MERCURE SOCHI CENTRE 11A ORDZHONIKIDZE STREET, SOCHI 354 000 – RUSSIA T. +7 (862) 262 97 30 ext. 54 54 – F. +7 (862) 262 97 46 H8… PULLMANHOTELS.COM – MERCURE.COM - ACCORHOTELS.COM

H., M. Couples - 11/10/2017 AccorHotels certified review
« great hotel location with excellent pool »

all expectations were met

Our hotel has responded to the review
Our hotel has responded to the review

Dear M. H., Let me thank you for taking the time to share your comments regarding your recent stay at our hotel. Your time and effort are very much appreciated. It is of great importance to us that we listen carefully to our guest’s comments, so I will share your comments with our management team. I am sure that this feedback will be defiantly considered, as we strive to continuously improve the quality of our services. Mercure Sochi Centre invites you to join our loyalty program LeClub Accorhotels and book you next stay on mercure.com/accorhotels.com. Earn points each time you stay in any of the 2500 participating hotels and enjoy a whole host of benefits. If you wish to join our program, just let me know. The team and I certainly look forward to welcoming you back very soon. Again, thank you very much for taking the time to share your feedback with us. With best regards, MARIA TROPINA GUEST EXPERIENCE MANAGER PULLMAN & MERCURE SOCHI CENTRE 11A ORDZHONIKIDZE STREET, SOCHI 354 000 – RUSSIA T. +7 (862) 262 97 30 ext. 54 54 – F. +7 (862) 262 97 46 H8… PULLMANHOTELS.COM – MERCURE.COM - ACCORHOTELS.COM

Nataliya Business - 10/10/2017 AccorHotels certified review
« Good hotel »

Clean, good food, nice view from the window

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nataliya, Let me thank you for taking the time to share your comments regarding your recent stay at our hotel. Your time and effort are very much appreciated. It is of great importance to us that we listen carefully to our guest’s comments, so I will share your comments with our management team. I am sure that this feedback will be defiantly considered, as we strive to continuously improve the quality of our services. Mercure Sochi Centre invites you to join our loyalty program LeClub Accorhotels and book you next stay on mercure.com/accorhotels.com. Earn points each time you stay in any of the 2500 participating hotels and enjoy a whole host of benefits. If you wish to join our program, just let me know. The team and I certainly look forward to welcoming you back very soon. Again, thank you very much for taking the time to share your feedback with us. With best regards, MARIA TROPINA GUEST EXPERIENCE MANAGER PULLMAN & MERCURE SOCHI CENTRE 11A ORDZHONIKIDZE STREET, SOCHI 354 000 – RUSSIA T. +7 (862) 262 97 30 ext. 54 54 – F. +7 (862) 262 97 46 H8… PULLMANHOTELS.COM – MERCURE.COM - ACCORHOTELS.COM

Nick R. Couples - 02/09/2017 AccorHotels certified review
« good clean hotel with all the services of a 4 star. »

good

Our hotel has responded to the review
Our hotel has responded to the review

Dear nick r., Let me thank you for taking the time to share your comments regarding your recent stay at our hotel. Your time and effort are very much appreciated. It is of great importance to us that we listen carefully to our guest’s comments, so I will share your comments with our management team. I am sure that this feedback will be defiantly considered, as we strive to continuously improve the quality of our services. Mercure Sochi Centre invites you to join our loyalty program LeClub Accorhotels and book you next stay on mercure.com/accorhotels.com. Earn points each time you stay in any of the 2500 participating hotels and enjoy a whole host of benefits. If you wish to join our program, just let me know. The team and I certainly look forward to welcoming you back very soon. Again, thank you very much for taking the time to share your feedback with us. With best regards, Maria Tropina Guest Experience Manager PULLMAN & MERCURE SOCHI CENTRE 11A ORDZHONIKIDZE STREET, SOCHI 354 000 – RUSSIA T. +7 (862) 262 97 30 ext. 54 54 – F. +7 (862) 262 97 46 H8… PULLMANHOTELS.COM – MERCURE.COM - ACCORHOTELS.COM

Erich G. Couples - 24/08/2017 AccorHotels certified review
« Great Hotel in a Great Country! »

Very Clean and beautiful Hotel , with a good Restaurant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Erich G., Let me thank you for taking the time to share your comments regarding your recent stay at our hotel. Your time and effort are very much appreciated. It is of great importance to us that we listen carefully to our guest’s comments, so I will share your comments with our management team. I am sure that this feedback will be defiantly considered, as we strive to continuously improve the quality of our services. Mercure Sochi Centre invites you to join our loyalty program LeClub Accorhotels and book you next stay on mercure.com/accorhotels.com. Earn points each time you stay in any of the 2500 participating hotels and enjoy a whole host of benefits. If you wish to join our program, just let me know. The team and I certainly look forward to welcoming you back very soon. Again, thank you very much for taking the time to share your feedback with us. With best regards, MARIA TROPINA GUEST EXPERIENCE MANAGER PULLMAN & MERCURE SOCHI CENTRE 11A ORDZHONIKIDZE STREET, SOCHI 354 000 – RUSSIA T. +7 (862) 262 97 30 ext. 54 54 – F. +7 (862) 262 97 46 H8… PULLMANHOTELS.COM – MERCURE.COM - ACCORHOTELS.COM

Anonymous Business - 14/08/2017 AccorHotels certified review

I like this hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sergey Vladimirovich, Let me thank you for taking the time to share your comments regarding your recent stay at our hotel. Your time and effort are very much appreciated. It is of great importance to us that we listen carefully to our guest’s comments, so I will share your comments with our management team. I am sure that this feedback will be defiantly considered, as we strive to continuously improve the quality of our services. The team and I certainly look forward to welcoming you back very soon. Again, thank you very much for taking the time to share your feedback with us. With best regards, MARIA TROPINA GUEST EXPERIENCE MANAGER PULLMAN & MERCURE SOCHI CENTRE 11A ORDZHONIKIDZE STREET, SOCHI 354 000 – RUSSIA T. +7 (862) 262 97 30 ext. 54 54 – F. +7 (862) 262 97 46 H8… PULLMANHOTELS.COM – MERCURE.COM - ACCORHOTELS.COM

13214 Couples - 01/08/2017 AccorHotels certified review
« Eleven flights of stairs »

My review of your hotel is already published: https://www.tripadvisor.com/Hotel_Review-g298536-d65…-Reviews-Mercure_Sochi_Centre-Sochi_Greater_Sochi_Krasnodar_Krai_Southern_District.html

Our hotel has responded to the review
Our hotel has responded to the review

Уважаемая Екатерина Владимировна, Спасибо за то, что Вы нашли время поделиться своим мнением о проживании в Mercure Sochi Centre в личной беседе со мной, а также в подробном отзыве, оставленном на сайте tripadvisor.com. В Mercure мы постоянно работаем над улучшением качества обслуживания, поэтому мы очень рады получить высокую оценку работы служб гостиничного хозяйства и стойки приема и размещения гостей с Вашей стороны. Мы также признательны, что поделились теми сложностями, с которыми Вам пришлось столкнуться в течение проживания, и подробными комментариями о работе служб отеля, которая получила не самую высокую оценку с Вашей стороны. Ваши комментарии и пожелания были переданы руководству отеля и были тщательно проанлизированы. Будьте уверены, что все возможные меры для совершенствования указанных недостатков предпринимаются на данный момент. Я благодарю Вас за отзыв еще раз и искренне надееюсь, что Вы посетите нас вновь. С наилучшими пожеланиями, МАРИЯ ТРОПИНА МЕНЕДЖЕР ПО КАЧЕСТВУ ОБСЛУЖИВАНИЯ ГОСТЕЙ PULLMAN & MERCURE SOCHI CENTRE 11A ORDZHONIKIDZE STREET, SOCHI 354 000 – RUSSIA T. +7 (862) 262 97 30 ext. 54 54 – F. +7 (862) 262 97 46 H8… PULLMANHOTELS.COM – MERCURE.COM - ACCORHOTELS.COM

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