Hotel - Sofitel Kunming
Sofitel Hotel Sofitel Hotel

Sofitel Kunming Hotel

5.0/5 935 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Best price guarantee How it works?
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Thalassotherapy centre (Nearby)
  • Fitness centre
  • Well-being
    • Massage (Paying)
    • Sauna (Paying)
  • Babysitting on request

Catering

  • Breakfast
  • 3 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00-23:59
    • Opening hours : Week-end 0:00-23:59

Business services

  • 8 meeting room(s)
  • Congress center
  • Business center with support staff
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

ASTRA ZENECA3 km / 1.86 mi CHINA HEWLETT-PACKARD COMPANY4 km / 2.49 mi GE (CHINA) CO. LTD3 km / 1.86 mi IBM CHINA5 km / 3.11 mi ORACLE (CHINA) SOFTWARE SYSTEMS3 km / 1.86 mi ROCHE CHINA3 km / 1.86 mi
BAYER (CHINA) CO. LTD5 km / 3.11 mi EMERSON ELECTRIC (CHINA) HOLDING2 km / 1.24 mi GSK CHINA3 km / 1.86 mi NOVARTIS3 km / 1.86 mi PFIZER CHINA3 km / 1.86 mi SIEMENS CHINA2 km / 1.24 mi

Your meetings and events

Exceptional meetings and celebrations require more than just the right room, so allow us to infuse your gathering with French art de recevoir. Our InspiredMeetings® team specializes in capturing the essence of your event.Select among imaginative, customized banqueting options, and see the ambiance you have imagined appear before you, enhanced through the Sofitel sense of detail. Benefit from high tech equipment and all the necessary business services.Have our planners recommend and organize innovative motivational activities, coffee breaks, and social mixers. At Sofitel, private celebrations and milestones become dreams come true, personalized to a T through our vast savoir faire.

Sofitel Kunming Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
DALI 99 m2 3 m 110 30 35 73 80
ZHAOTONG 99 m2 3 m 110 30 35 73 80
KUNMING 155 m2 3 m 90 25 29 60 80
QUJING BOARDROOM 162 m2 3 m 160 50 58 120 0
YUXI ROOM 162 m2 3 m 160 50 58 120 120
HONGHE 162 m2 3 m 160 50 50 120 140
YUNNAN ROOM 334 m2 4 m 372 102 118 244 250
GRAND BALLROOM 782 m2 6 m 800 240 280 500 340
    • Videoconferencing
    • Podium
    • Day light
    • WIFI access
    • Syndicate rooms
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room
    • High speed transmission line

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 381 rooms
  • 260 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Turn down service
    • Automatic air control
    • Trouser press in room
    • Safe deposit box in room
    • Free in-room mineral water
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Radio in bathroom
    • Telephone in bathroom
    • Baby bed
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

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4.6/5 AccorHotels Rating 1,773 reviews

Our guest reviews for
Sofitel Kunming

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
5.0/5 TripAdvisor Rating 935 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Ken Families - 08/08/2019 AccorHotels review
« expectations met »

relaxing

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Ken, Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Kunming. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as relaxing as the previous one. Sincerely, Sunny ZHANG Guest Experience Manager Sofitel Kunming

Roger G. Friends - 07/08/2019 AccorHotels review
« Disappointing »

Other positive reviews just reflect what a five star hotel should do, and we found the staff friendly.  BUT:- Hotel website says a mere10 minutes from Kunming South rail station - LIE its an hour. Room offers 50 movies - LIE as staff never download them, washbasin plug broken - refused to fix, shower door leaking at hinge - poor maintenance, rain leaks between window glass and frame - poor build, room suitable 1 night stay only - only 2 TINY drawers to unpack into, club room hot food not kept at safe temperature - health risk, club room food provision not linked to hotel occupancy &  no cooperation by kitchen when ran out, breakfast hot black tea served cold as not freshly made, charged phone calls when only between rooms and to housekeeping for missing provisions or laundry. Stay prepaid and General Manager offered only words in response to comprehensive accurate criticism - a few loyalty points would have shown GENUINE regret. This is not normal Accor/Sofitel standards, proactive management required.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.Roger G. , Bonjour! Thank you for taking the time to tell us about your experience at the Sofitel Kunming. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sunny ZHANG Guest Experience Manager Sofitel Kunming

Johnny Couples - 01/08/2019 AccorHotels review
« good »

Overall is good, except the payment policy. I am confused with the payment policy. As i already been guaranteed and paid for my stay, yet upon check out i still being ask to pay at the counter! I had to incur extra phone call charges to call back to my country to verify it with the credit card. Which i thing is ridiculous! Why not you make it clear at the first place (between accor & the hotel).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Johnny, Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Kunming and we apologize for the prepaid issue. Mr. Johnny, thank you for your understanding, to be honest we face lots of challenges regarding this and we have already send this to Accor Head Office for help. Guest satisfaction is our priority, we will work on this to improve the guest experience. Thank you again for sharing your experience, and we look forward to welcoming you back to Sofitel Kunming very soon. Sincerely, Sunny ZHANG Guest Experience Manager Sofitel Kunming

James L. Business - 31/07/2019 AccorHotels review
« always good to return »

Sofitel is my regular stay whenever i take business trip to Kunming, it located near the nearby office areas where i have most of my meetings. Not far from the high way to the airport. Great sumptuous breakfast and close to nearest restaurants and bars.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. James L., Bonjour! We very much appreciate your kind comments regarding your stay at the Sofitel Kunming and we are delighted that you enjoyed your stay with us. Sofitel Kunming is a young and energetic hotel, we want to show our valuable guests the charm of our hotel in French way and provide the warm, considerate service to every customer. Thank you for your sharing and nice comment again. We are looking forward your next wonderful stay with us. Sincerely, Sunny ZHANG Guest Experience Manager Sofitel Kunming

Donna Business - 17/07/2019 AccorHotels review
« great stay in Kunming Sofitel »

Great room service with drinking water supply. Contact us regarding the missing pouch left in the restaurant. chinese food could be better, and wish have the options for no-spicy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Donna, Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Kunming. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. For the non spicy food, hotel have 3 different restaurant opperatios for you, no matter which restaurant you choose, you can tell our chef your dinning preference, we will preapre accordingly. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sunny ZHANG Guest Experience Manager Sofitel Kunming

Solo travel - 17/07/2019 TripAdvisor review
« rather a curate"s egg of a stay »

Very well maintained and modern hotel although tmuch of the interior design was poorly conceived and rather urgly. F&B Manager Mr King LAN and Executive Chef Mo were both very friendly and helpful indeed but there was little sign of middle or other senior management on duty. My luxury room was excellent. The Executive lounge was specious with very good range of food during happy hour, but range of drinks and cocktail list were very limited. The female staff in the lounge spoke little English, appeared inadequately trained and need to be tasught to be pro-active with their service. Conciege staff and drivers did their best to be helpful which was a plus.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Martin Jeffrey W, Bonjour! Warm greetings from Sofitel Kunming! Thank you very much for taking the time to share your great comments with us. I am very glad to hear that you enjoyed your time with us during your stay. It is encouraging to read your positive impressions about our staff, in particular Mr King LAN and Executive Chef mO. I believe it will serve as strong motivation for them to continue providing our guests with personalized and exceptional service. I will share your comments with our team, I am sure that it will serve as an encouragement to all of our staff at the same way. For the English skills, we will continuely hold the training to staff to improve their spoken English. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Andre Erasmus General Manager Sofitel Kunming

W. Business - 10/07/2019 AccorHotels review

49/F bar service not very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. W., Bonjour! Thank you for choosing Sofitel Kunming and sharing your experience with us. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.About you mentioned the problem of 49/F service not very good,We have shared your feedback with related departments and we will conduct appropriate training. I do appreciate you bringing this issue to our attention and therefore giving us an opportunity to improve, we hope you will give us another chance to welcome you when you next visit Kunming. If I can ever be of any assistance, please do not hesitate to let me know. I am looking forward to seeing you again. Sincerely, Sunny ZHANG Guest Experience Manager Sofitel Kunming

Anonymous Families - 15/06/2019 AccorHotels review
« Luxurious and comfortable »

My family and I really appreciate the help and assistance from the front office desk team and staff at concierge team. Thanks to Tina and her team. Jay and his team and also to Michael from Concierge who helped in recommendations for places to go and was really attentive.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Kunming. We are delighted to read that you have a pleasant stay with us. I will personally ensure that your massage is shared with Tina and her team, also include Jay & Michael.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for your sharing and nice comment again. We look forward to your next wonderful stay with us. Sincerely, Sunny ZHANG Guest Experience Manager Sofitel Kunming

Dusan S. Business - 14/06/2019 AccorHotels review
« almost perfect »

overall great!! the only issue i had in a club lounge, that they didn't have orange juice and apparently they were even not interested to get it for my from other outlet.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. dusan s., Bonjour! Thank you for taking the time to tell us about your experience at the Sofitel Kunming. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that appropriate training will be conducted to avoid the recurrence of such incident in the future. I do appreciate you bringing this issue to our attention and therefore giving us an opportunity to improve. We hope you will give us another chance to welcome you, when you next visit Kunming. If I can ever be of any assistance, please do not hesitate to let me know. Sincerely, Sunny ZHANG Guest Experience Manager Sofitel Kunming

S.f. C. Couples - 11/06/2019 AccorHotels review
« A Wonderful Experience »

Sofitel Kunming is a wonderful introduction to Kunming, Yunnan. After a long, rough flight from the U.S., the terrific bed was a treat. The room amenities, especially the bathtub, lots of fun. The breakfast cannot be described as it features the best of both worlds: French and Chinese. There were very few Westerners in the city and in the hotel, but the hotel staff goes out of their way to try to be helpful not only at the front desk but also in the dining rooms. You'll love the experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. S.F. C., Bonjour! Thank you for choosing Sofitel Kunming and sharing your wonderful experience with us. We are delighted read that you are satisfied with our room facilities , breakfast and our ambassadors. Your satisfaction is our priority. Thank you for your sharing and recommendation. We look forward to your next wonderful stay with us. Sincerely, Sunny ZHANG Guest Experience Manager Sofitel Kunming

Thomas C. P. T. Couples - 11/06/2019 AccorHotels review
« All the staffs are friendly, helpful and the room are clean. »

Front desk staff are very nice and helpful. The room is very clean and very nice welcome fruit plate. Both of the restaurent the food are very good and on 49 floor coffee shop are very nice choice for breakfast also for buffet dinner. When we check out the Concierge staffs are very helpful to load our luggages in the car.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. THOMAS C. PUI T., Bonjour! Thank you for your recognition of Sofitel Kunming, we appreciate your recommendation. We indeed are very glad to know that you were really satisfied staying with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for your sharing and nice comment again. We look forward to your next wonderful stay with us. Sincerely, Sunny ZHANG Guest Experience Manager Sofitel Kunming

W. K. H. Families - 10/06/2019 AccorHotels review
« Excellent hotel services and facilities »

Excellent customer service during our check-in, especially for the Accor member. A thumbs up specially to the front desk supervisor, Ms. Vitamin Li 李霞. However, we have been given a wrong information by others at the front desk on the requirements of the swimming cap for the swimming pool. A great variety of choice for the breakfast, which is our first encounter with so many type of breakfast among our experiences with other 5-star hotel. Overall, it is a very good experience for our family stay in Sofitel Kunming and we will recommend this hotel to friends and relatives who are visiting Kumning.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. W. Kheng H. , Bonjour! Thank you for choosing Sofitel Kunming and sharing your nice experiences with us. We are delighted read that you mentioned an excellent customer service during our check-in and a great variety of choice for the breakfast .I will personally ensure that your massage is shared with Ms. Vitamin Li 李霞in the front desk and F&B team. At the same time, I am sorry that our staff given a wrong information for you at the front desk on the requirements of the swimming cap for the swimming pool. Please allow me to express my sincerest apologies. Please rest assured that appropriate training will be conducted to avoid the recurrence of such incident in the future. Thank you for your recommendation and we looking forward your next wonderful stay with us. Sincerely, Sunny ZHANG Guest Experience Manager Sofitel Kunming

Mr K. Business - 07/06/2019 AccorHotels review
« Staff at Sofitel Kunming are much better than those working @ AccorHotels Customer Care »

The team led by Ms. Fairy has been dedicated and helpful during my stay at Sofitel Kunming, thank you so much. This really differentiated the bad experience obtained from those AccorHotels Customer Care during another hotel booking in Europe.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr K., Bonjour ! We very much appreciate your kind comments regarding your stay at the Sofitel Kunming. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sunny ZHANG Guest Experience Manager Sofitel Kunming

Teddyb Couples - 06/06/2019 AccorHotels review
« A Great Staycation »

My girlfriend and I already live in Kunming, but we decided to take one night at the Sofitel here as a treat. From check in, to dinner, to breakfast the next day, the service was absolutely stellar. We can both speak Chinese, but the staff was more than willing to speak to us in English. It was an excellent visit, we'll likely do it again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. TeddyB, Bonjour! We very much appreciate your comments regarding your great stay at the Sofitel Kunming. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sunny ZHANG Guest Experience Manager Sofitel Kunming

Anonymous Business - 03/06/2019 AccorHotels review
« Pleasantly surprised. »

I had a free day at the end of a week business trip, and I enjoyed relaxation at the hotel very much.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Bonjour! We very much appreciate your kind comments regarding your pleasantly surprised stay at the Sofitel Kunming. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sunny ZHANG Guest Experience Manager Sofitel Kunming

Kheng Haw W Family - 03/06/2019 TripAdvisor review
« Excellent hotel service and facilities »

Excellent customer service during our check-in, especially for the Accor member. A thumbs up specially to the front desk supervisor, Ms. Vitamin Li 李霞. However, we have been given a wrong information by others at the front desk on the requirements for the swimming cap for the swimming pool. A great variety of choice for the breakfast, which is our first encounter with so many type of breakfast among our experiences with other 5-star hotel. Overall, it is a very good experience for our family stay in Sofitel Kunming.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kheng Haw W, Thank you for choosing Sofitel Kunming and be loyalty to Accor. We sincerely appreciate your wonderful comments following your recent stay with us and the thumbs up to Ms. Vitamin Li. We are indeed very proud of our Ambassadors like Ms. Vitamin Li. I will personally ensure that your message is shared with her, I believe it will serve as strong motivation for them to continue providing our guests with personalized and exceptional service. Warm welcome you and your family back again to enjoy the life & food in Sofitel Kunming. Kind Regards Andre Erasmus General Manager Sofitel Kunming

Anonymous Families - 02/06/2019 AccorHotels review
« Excellent »

Excellent service , comfortable room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Kunming. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sunny ZHANG Guest Experience Manager Sofitel Kunming

Irene Business - 31/05/2019 AccorHotels review
« Poor check in and out experience »

The counter can not connect and retrieve the bookings for the same guest in one go. Requiring guest to provide info to prove booking. When checking out, the counter staff were slow in actions with two staff serving one customer. The staff was not intended to provide invoice and receipt if not asked. Just ask me to leave the room card and leave and they will then charge my credit card. The claims for the official receipts in China take long time using the Application even I told the staff that I need an official invoice will do.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Irene , Bonjour! Thank you for taking the time to tell us about your experience at the Sofitel Kunming. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel , we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. More training will be gaven to the new staff and we will double check the room WIFI issue. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sunny ZHANG Guest Experience Manager Sofitel Kunming

Mei W. Couples - 27/05/2019 AccorHotels review
« Great city hotel »

We stayed 2 nights in Kunming on our way to Lijiang. We wish to congratulate the high level service which we have come to expect from the Accorhotels brand is well maintained here. The concierge went out of their way to help us with various matters including booking a car-sharing during peak hours and how to apply for a local sim card as a foreigner. Only issue we have at checkout we were told that we needed to pay for our hotel charges when our booking confirmation from Accor said otherwise (ie that there is no balance to be paid at hotel) This led to some confusion. I urge that Accor should look into their booking confirmation forms and correct this error.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Mei W., Bonjour! We very much appreciate your kind comments regarding your two nights stay at the Sofitel Kunming. Sofitel Kunming is a young and energetic hotel, we want to show our valuable guests the charm of our hotel in French way and provide the warm, considerate service to every customer. Regarding the booking confirmation issue, we collect all the guest feedback now and prepare all the documents for Accor, we need to appreciate your comments which really help us a lot. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sunny ZHANG Guest Experience Manager Sofitel Kunming

sinyeecynthiay Friends getaway - 27/05/2019 TripAdvisor review
« VERY NICE EXPERIENCE »

This modern hotel in the beautiful garden city KUNMING make our 7 days trip in YUNAN finished in a relaxing way. Their concierge services are excellent! They always provided right suggestions for dinner, walking area or shopping district in a very nice attitude.

Our hotel has responded to the review
Our hotel has responded to the review

Dear sinyeecynthiay, Bonjour! Hotel advocates "Cousu Main Service", we are trying to find the opportunity which can to provide you better services and a more satisfactory, more comfortable stay environment! Your satisfaction is our pursuit! We look forward to your coming again. Thank you for your sharing and nice comment again. We looking forward your next wonderful stay with us. Kind Regards Andre Erasmus General Manager Sofitel Kunming

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