Hotel - ibis Styles Luzern City
Ibis Styles Hotel Ibis Styles Hotel

ibis Styles Luzern City Hotel

3.5/5 994 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Public indoor parking  (Nearby)
  • Wheelchair access
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Catering

  • Breakfast
  • 1 bar(s)

Business services

  • 8 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Hotel location

Your meetings and events

ibis Styles Luzern City Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
LÖWENSTUBE 26 m2 2.6 m 10 6 6 6 0
HOFSTUBE 32 m2 2.6 m 15 10 10 10 0
ZUNFTSTUBE 32 m2 2.6 m 15 10 10 10 0
ZUNFTSTUBE & HOFSTUBE 64 m2 2.6 m 40 20 20 25 0
WEYSTUBE 73 m2 3.5 m 60 20 20 30 0
LUZERNER STUBE 97 m2 2.6 m 60 20 20 30 0
KOLPINGSAAL 166 m2 3.5 m 160 30 50 75 0
KOLPINGSAAL & WEYSTUBE 240 m2 3.5 m 240 50 50 120 0
    • Podium
    • Day light
    • WIFI access
    • Syndicate rooms
    • Video equipment
    • Overhead projector
    • Simultaneous interpreting

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 115 rooms

Our restaurants and bars

See all our restaurants and bars
4.0/5 AccorHotels Rating 2,138 reviews

Our guest reviews for
ibis Styles Luzern City

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 994 reviews
M. Couples - 13/07/2019 AccorHotels certified review
« LeClub Gold »

I had nothing special for being a Gold member. Not even a mere Welcome Drink, on top of it the receptionist made me pay for 2 breakfasts when I said I was leaving at 5am and would not have time to enjoy it. I’m really frustrated with this stay, I would like to apply for a refund of the 2 breakfasts, how do I proceed?

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. M., Thank you for taking the time to tell us about your experience at the ibis Styles Luzern City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. It's of course not acceptable, that you didn't receive your welcome drink or got any special treatment from our staff. I will contact you directly to by E-Mail to give you more details about a compensation. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, S. Samil Benli - General Manager

Nigel M. Friends - 10/07/2019 AccorHotels certified review
« Fabulous Luzern ! »

Usual high standard from a quality brand. No private parking for our motorcycles but other than that it was a delight and a pleasure with helpful friendly staff and a perfect twin room

Our hotel has responded to the review
Our hotel has responded to the review

Dear IAN NIGEL M., Thank you for taking the time to tell us about your experience at the ibis Styles Luzern City. We are happy to hear that you enjoyed your overall stay with us and hope to welcome you very soon again. . Sincerely, S. Samil Benli - General Manager

vanhelZ1ng Friends getaway - 10/07/2019 TripAdvisor review
« Central location »

Lovely hotel in the centre of the city. Helpful staff, perfect clean rooms with comfy beds and a quality breakfast. On street parking for our motorcycles. Easy check in and out. Very handy for walking straight into Lucerne too.

Our hotel has responded to the review
Our hotel has responded to the review

Dear vanhelZ1ng, First of all thank you very much for your kind comments. It is always a pleasure to receive such a lovely and honest feedback. Next in order I would like to mention that our location is one of our strongest traits and we are glad it worked out for you. We would be very happy to have you staying with us again on your next visit to Lucerne. Best regards, S. Samil Benli - General Manager

João G. B. M. Couples - 06/07/2019 AccorHotels certified review
« Ibis with Style in a wonderful town & walking distance to trains, boats and main atractions »

Best choice for know Luzern(+Pilatus&Rigi) , Interlaken(+Schilthorn, Mürren), Bern, Lugano usw(und so weiter)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B.,, We very much appreciate your comments regarding your stay at the ibis Styles Luzern City. It is so nice to see that you enjoyed your stay in our hotel as well as your holiday in Switzerland. We hope you will visit us again and we provide you once more a memorable stay. Sincerely, S. Samil Benli - General Manager

Riddhiraj S. Couples - 29/06/2019 AccorHotels certified review
« Excellent »

The staff at the reception was so humble and helpful ...we were in Switzerland for seven days best hotel experience we had in your hotel...rooms were nice we were upgraded by the reception team as it was our honeymoon trip...really thankful to hotel staff and service...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Riddhiraj, Thank you very much for your beautiful review! It is a real pleasure to know that you have enjoyed your stay with us, and also our friendly staff! I hope you had also great time during your honeymoon in our beautiful country. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely S. Samil Benli - General Manager

Mh Couples - 27/06/2019 AccorHotels certified review
« central »

happy that the airco worked fine with very hot weather outside

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H., Thank you very much for staying with us and for sharing your feedback with us, which is really very valuable for us. It's nice to hear that you were satisfied with our location and with the air conditioned room. I have forwarded your feedback about our breakfast buffet to our Food & Beverage manager to follow up. We are looking forward to your next stay. Sincerely, S. Samil Benli - General Manager

C. J. W. Families - 26/06/2019 AccorHotels certified review
« Great »

Ok but need renovation. High traffic due to many tourists

Our hotel has responded to the review
Our hotel has responded to the review

Dear C. Jiun W., We very much appreciate your comments regarding your stay at the ibis Styles Luzern City. I understand your concern and we already plan to refurbish our rooms for more convenience. We very much hope that we can welcome you again as our guests and remain until then with best regards Sincerely, S. Samil Benli - General Manager

Bethany Couples - 23/06/2019 AccorHotels certified review
« Great location »

The hotel was in such a great location and not too expensive for the area. Check in was easy and the front desk answered any questions we had. We would definitely stay here again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bethany, What a great pleasure to see your lovely comments to your recent stay in our hotel. We all thank you very much for your very nice feedback and hope to see you very soon again. Sincerely, S. Samil Benli - General Manager

Rt Families - 21/06/2019 AccorHotels certified review
« Staffs should be more welcoming »

Stayed in many Accor hotels globally including Ibis, this is by far hotel that didn’t make things feel welcoming from the moment how check in was handled and the attention to guests. A smile and more attention would have made the whole stay wonderful

Our hotel has responded to the review
Our hotel has responded to the review

Dear RT, Thank you for taking the time to tell us about your experience at the ibis Styles Luzern City. I am really very sorry that your experience did not meet your expectations especially with the behavior of the Front Desk Staff. Please allow me to express my deepest apologies. Please be sure, that me, as the new General Manager of this hotel, will take the whole necessary actions. This kind of things will never happen in our hotel again. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, S. Samil Benli - General Manager

Sbs Families - 19/06/2019 AccorHotels certified review
« Stay was pleasant with family in terms of ambience and location. »

Reception staffs were very friendly and helpful. They explained everything perfectly. Breakfast was nice and it was a very good stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear SBS, Thank you very much for your beautiful review! It is a real pleasure to know that you have enjoyed your stay with us, and also our friendly staff! We work harder everyday to make everyone feel home and comfortable. We hope to see you soon again very soon! Sincerely, S. Samil Benli - General Manager

icecream105 Couples - 02/06/2019 TripAdvisor review
« A lovely hotel in Luzern »

We had a lovely stay at this hotel in Luzern. Although it's just one night there, the hotel has kindly upgraded us to one of their largest room for celebration. Check-in was very smooth and the male staff at reception was helpful and kind. We were provided 'welcome drink' at the bar. The room was located on the highest floor with a nice balcony. We could enjoy and relax at there. The hotel was so dedicated and prepared a nice chocolate for welcoming us. We tried the breakfast at the restaurant. It offered a great variety of local cuisine. We loved the cozy environment there. One final comment is that the location of the hotel. It is near the scenic spot such as the Lowendekmal. Overall, I would recommend this hotel to travellers.

Our hotel has responded to the review
Our hotel has responded to the review

Dear icecream105, What a great pleasure and happiness for us to see your lovely words to your recent stay in our hotel. I thank you very much on behalf of my whole team for sharing your experience with us. It's also nice to see, that you enjoyed the time at the balcony and also the chocolate which my staff has organised for you. As I see your nickname, we will provide you Ice Cream next time :) We thank you very much once more and hope to welcome you very soon again in Lucerne at the hotel Ibis Styles City. Sincerely, S. Samil Benli - General Manager

Anonymous Friends - 29/05/2019 AccorHotels certified review
« As expected. Good value for Luzern at a great location. »

Location was great. Close to the lake, old town, Co-Op and transportation. Breakfast was way better than we expected. So that was a huge bonus. Rooms were small and a bit noisy but that is expected at this level of accommodation. Overall was ok.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., Thank you very much for your beautiful review! It is a real pleasure to know that you have enjoyed your stay with us, and also the breakfast! It's a big value for us that our guests have a good night sleep and start their day with a variable and healthy breakfast. We hope to see you very soon again in our hotel. Sincerely, S. Samil Benli - General Manager

Jane Families - 28/05/2019 AccorHotels certified review
« Great location, comfortable rooms but breakfast a let down! »

The hotel is in a great location, in walking distance to the lake area. Rooms were comfortable and we all had a good night's sleep. Breakfast however was a massive let down not much choice at all, this being the meal that's suppose to set you up for the day!!! The choice of hot food was (cold) scrambled egg, cocktail size sausages and scratty bits of bacon no beans or tomatoes then there was a selection of cereals, yogurts & cheese with a few pastries thrown in! Disappointing! I've stayed at many other budget hotels with fab breakfasts.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jane, Thank you for the positive review of our hotel! We are happy to read that you had a good night sleep. On the same time, I'm sorry to learn our breakfast buffet didn't meet up to your expectations. We try to put together an all you can eat buffet which offers a wide variety of hot and cold items, including typical Swiss breads and spreads. We will look into our buffet and see if we can make any improvements. We look forward to welcome you soon again. Sincerely, S. Samil Benli - General Manager

Chrisb Business - 28/05/2019 AccorHotels certified review
« hotel for group tours... »

large room, but no Minibar or fridge, which should be Standard for the high room rate! check in and check out is fast. However breakfast at 0630 is flooded by tourists on group tours, difficult to find a seat and you need to queue for the buffet and loose a lot of time... why not reserve a corner for status guests?

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., We very much appreciate your comments regarding your stay at the ibis Styles Luzern City. And also thank you for addressing the issue with crowded breakfast area. We are currently working on some options to avoid this issue at the nearest future. But of course most of the guests come on the same time, it could be also difficult. We hope to welcome you soon again in our hotel and wish you a wonderful summer. Sincerely, S. Samil Benli - General Manager

Anonymous Families - 22/05/2019 AccorHotels certified review
« Satisfactory experience but some things could be better »

Professional, courteous and helpful staff. Experience good but could be better. Coffee machine was not working or no milk most of the time. For breakfast, bread and couple of things had got exhausted and had to wait long for it to be replenished. Food and water items from snack counter very expensive considering that same can be brought from COOP, a few steps from the hotel, at less than half the price.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sandeep, We very much appreciate your comments regarding your stay at the ibis Styles Luzern City. It is always a pleasure to receive positive feedback about my staff and also feedback to our service. We will handle your advice seriously and will do our best to provide you a better service in the future. Thank you again for sharing your experience, and we hope your next visit will be at the nearest future. Sincerely, S. Samil Benli - General Manager

Roger Couples - 21/05/2019 AccorHotels certified review
« Comfortable and good location, poor room servicing. »

Staff at reception were helpful and efficient. Unfortunately the room had not been prepared well with bed not set up for 2 - one duna in cupboard. The following day the cups were not washed nor were the tea/milks replaced.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., Thank you very much for giving us your valuable feedback after your visit in our hotel. Please note that we already took the whole necessary actions concerning the room service. We hope to welcome you again very soon. Sincerely, S. Samil Benli - General Manager

Shambhu S. Families - 15/05/2019 AccorHotels certified review
« Excellent location, big rooms, poor maintenance »

Maintenance needs improvement, bath tub was unusable, room had poor lighting. It would help if front desk staff is interactive.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., Thank you very much for sharing your experience after your stay in our hotel with us. Please allow me to express my apologies concerning the maintenance issue in our rooms. We are currently planning to renovate our rooms and you can be sure that we will provide you a better stay in the future. It's our hope to welcome you again in our hotel. S. Samil Benli - General Manager

Matthew N. Couples - 12/05/2019 AccorHotels certified review
« Great value and good location »

I chose this hotel because of the location and value. I was pleasantly surprised when I arrived and learned bus transportation was included. The staff were very helpful and friendly. The room was sufficient. Our only complain is the pillows. They were heavily used and didn’t have much life left in them.

Our hotel has responded to the review
Our hotel has responded to the review

Dear N., We very much appreciate your comments regarding your stay at the ibis Styles Luzern City. I am very happy to see that you were satisfied with our perfect location as well as with the assistance of our hotel staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, S. Samil Benli - General Manager

Ravi Families - 11/05/2019 AccorHotels certified review
« Compact No Frills Hotel in the vicinity of Train Station »

Very Good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr G. Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Nicolette Deutschmann Assistant to the General Manager

Robert B. Couples - 06/05/2019 AccorHotels certified review
« Overrated as an Ibis Styles hotel »

Poorly designed room, one side of bed against a wall, shower that flooded the floor, air con that didn’t work, room very hot so had to have window open all night and a poor breakfast experience. Hot food not even lukewarm and breads that were stale.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., We thank you very much for taking the time to tell us about your experience at the ibis Styles Luzern City. I am very sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please be sure that we will work harder and take whole the necessary action to gain your trust again. We kindly ask once more to accept our apologies and hope to welcome you at the nearest future in our hotel. Sincerely, S. Samil Benli - General Manager

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