Hotel - Grand Mercure Urumqi Hualing
Grand Mercure Hotel Grand Mercure Hotel

Grand Mercure Urumqi Hualing

4.0/5 171 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying

Leisure and activities

Catering

  • Breakfast

Business services

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Hotel location

Your meetings and events

Grand Mercure Urumqi Hualing Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
SUMMIT GARDEN 336 m2 7 m 200 50 50 120 120
XIYU HALL 340 m2 2 m 280 80 100 150 160
HUALING GRAND BALLROOM 512 m2 2 m 480 100 100 250 280
    • Flipchart
    • Audio and video equipment
    • Podium
    • Lectern
    • WIFI access
    • Syndicate rooms
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room
    • High speed transmission line
    • Hotel connected to conv. centre
    • Catering available

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

The all brand-new guest rooms offer the comfort expected from a 5-star hotel, all equipped with WIFI and high-speed internet connection, comfortable beds with the finest bed linen and appealing bathrooms with rainforest showers.

  • 250 rooms
  • 50 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 8 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Turn down service
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Radio in bathroom
    • Direct dial telephone
    • Telephone in bathroom
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Baby bed
    • Automatic temperature control
    • High speed transmission line
    • Minibar
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

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See all our restaurants and bars
4.3/5 AccorHotels Rating 688 reviews

Our guest reviews for
Grand Mercure Urumqi Hualing

100% genuine reviews from our guests

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tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 171 reviews
Darren Families - 20/10/2019 Confirmed reviews AccorHotels

Perfect

Dean Couples - 14/10/2019 Confirmed reviews AccorHotels
« Well below expected experience of a Mercure Hotel »

This property and it’s operation come no where close to this couple’s expectations of a Mercure property. The hotel and furnishings show much too much wear and grime and the property itself is inconveniently located. Having lived in China and traveled extensively in China, this was not my first trip to Urumqi, I know what to expect of 4 and 5 star accommodations in China and this property barely achieves 3 stars. At 4 and 5 star hotels bell service to accommodate guests’ ground travel is expected. None at this Mercure; and due to this hotels situation, far from the street and a demanding long ramp, getting a taxi is virtually impossible at the hotel’s door. This hotel has a huge lobby, with seating and tables for dozens of people, but no food or drink service in the lobby. The breakfast is possibly the worst we’ve ever seen at a 4/5 star hotel in China. The Chinese selections are uninspired and the western selections are pathetic. A French hotel chain without decent baguettes and croissants and not so much as a slice of cheese? And the coffee was a single pot on a hot pad. The room, although spacious had a rug that should have been discarded years ago, with filth and stretched waves that were almost a tripping hazard. The bathroom was probably less than 12 meters square, had a shower that guaranteed a wet floor and towels so synthetic to be almost useless as a means to dry oneself. The staff obviously were attentive and helpful, so the problems are not their responsibility. If this Mercure was our only experience with Accord properties it could be understood that we would never again stay at an Accord. In my opinion this hotel should not be a Mercure hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest Thank you for staying at Grand Mercure Urumqi Hualing. I am sorry to hear that your stay in our hotel was so far below your expectation. I will make sure we can improve on our service provided, especially at the concierge desk. We are working on upgrading our facilities and with comments like yours we will be able to convince the owner to move the planned renovation forward. Regarding the breakfast quality and our baguette and croissant I will see what can be done. Previously I had many comments on the quality from our main customer base (Chinese and Asian at 95%). So we made changes to the style of the breads, softer and less butter in the croissant. We might have to change that back to meet a European taste. Sorry, my mistake. We have fixed the problem with the shower in the room you stayed in. The towels we are replacing since a few months to 100% cotton, by end of the year this will be all done. Again sorry for the unpleasant experience. If I can be of assistance in Urumqi, please feel free to contact me at any time. Best regards Joachim Heineke General Manager

Nicholas B. Solo - 02/10/2019 Confirmed reviews AccorHotels
« Excellent »

Room was spacious and clean with nice view of city. Breakfast was very good with wide range of dishes. Staff at reception very helpful. Bowl with nuts and fruit in room was nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest Thank you for staying at Grand Mercure Urumqi Hualing. I am pleased to read that you enjoyed our room, the view and our international breakfast buffet. Most pleasing is that our reception was helpful, thank you for mentioning that. If I can be of help in Urumqi, please contact me directly. I hope to be able to welcome you back soon. Best regards Joachim Heineke General Manager

Maris Solo - 22/09/2019 Confirmed reviews AccorHotels
« very friendly »

being on a short trip vacation in autonomic region of xinjiang, the hotel was logical choice to be selected by offered price-value-relation, staff very friendly, special situation in the region has been managed with perfect sensibility

Dr J. R. Couples - 19/09/2019 Confirmed reviews AccorHotels
« Elegant but lacking »

After a quick check in and upgrade to a lovely room, the water pressure was underwhelming and the room did not cool down to comfortable temps. The buffet was great for breakfast but the restaurant was just okay for dinner.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest Thank you for staying at Grand Mercure Urumqi Hualing. I am pleased to read you liked the quick check-in, the room upgrade and our breakfast buffet. I am sorry to read that our water pressure and the aircondition was not up to par. We have gone to the room and fixed the problems, again my apologies. Could I ask you to send me more details of what you feel was missing on our buffet for dinner? Then we can work with our chefs to upgrade our offer. If I can be of any help in Urumqi please contact me directly. Best regards Joachim Heineke General Manager

Anonymous Couples - 18/09/2019 Confirmed reviews AccorHotels
« Excellent hospitality »

Had 2 night stay during my Sept 2019 vacation. Overall, hotel staffs were very helpful and passionate to assist whenever queries raised.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest Thank you for staying at Grand Mercure Urumqi Hualing. I am pleased to read that you enjoyed your stay and that our people were able to help you. Thank you for mentioning that. If you need any assistance in Urumqi please contact me any time. Best regards Joachim Heineke General Manager

Cr0790 Friends - 03/09/2019 Confirmed reviews AccorHotels
« Has potential, but inconsistent »

In general the hotel is very nice - beautiful rooms and common areas. Unfortunately we experienced some serious service slip-ups. When we arrived a Chinese tour group was just checking in which seems to have caused tremendous stress to the front desk staff. We approached a team member who was unoccupied but who told us she was just in charge of taking photos and couldn't check us in. A little wait later we were checked in by another colleague who bore the stress on his face and behaved rather rudely. The first impression of the property could hardly have been worse. I went down a while later to buy some drinks from the reception. Mr Lou Qiang (who I assume was the manager on duty) was just on the way out to assist another guest but delegated my request to his colleagues - who absolutely ignored me and spent great effort to avoid eye contact for a good 15 minutes until Mr Lou returned and asked where my beer was (my response: 'I'm still waiting...') I suppose the staff were shy to speak to me as a waiguoren, but this is clearly unacceptable. Had they bothered, they would have found out that I do speak Chinese. If it weren't for one staff member with the right service attitude I could have stood there all night, for a meager two bottles of beer. I don't want to imagine what happens when a guest has a serious problem and finds themselves being thoroughly ignored. It appears that the staff are rather inexperienced and require some refreshing training on guest service or what we at IHG call "true hospitality" (I would assume Accor has a similar concept in place). While the stay really was okay and later on the effort to improve our experience was visible, the first night was such a disaster that it left us truly disappointed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest Thank you for staying with us at the Grand Mercure Urumqi Hualing. Reading your comment about the helpfulness and service attitude of our people I have to apologize. There is no excuse for what we have delivered to you during the check-in. I am truly sorry. You are right that many of our people are very junior but that is no reason not to serve you properly. We do train every member of our front office staff and they know better. I am pleased to read that for the rest of your stay we did behave better. We will work on improving the check-in and front desk experience with our training department and the people in charge of the front desk. I hope you will give us a second chance. Please contact me directly at H8… if I can be of any help and I promise we will show you that we have gotten better on your next visit. Kind regards Joachim Heineke General Manager

A. Couples - 02/09/2019 Confirmed reviews AccorHotels
« It was a nice stay »

Urumqi was the first station of a Xinjiang round trip. Although for just one night it was a convenient stay in this house.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest Thank you so much for choosing Grand Mercure Urumqi Hualing for your stay. I am pleased you enjoyed your stay. Please do visit us again sometime soon. Best regards Joachim Heineke General Manager

Gary W. Business - 09/08/2019 Confirmed reviews AccorHotels
« Your staff made my first visit to mainland China an enjoyable experience »

Whenever I had a question or a challenge, your team were there to assist, and if there was a language issue, there was always someone that they could turn to. I would like to express my gratitude to the person (sorry I have forgotten his name) that manages the main restaurant, as he made me feel very welcome each time I was in the restaurant, and looked after my food and beverage needs. Secondly, there was Angela. Wow such a wonderful person on your team. She went out of her way to help me out. I had either left my mobile phone in a Taxi, or it dropped out of my pocket at a l left the Taxi. It was found by someone not long after i had lost it. I called my phone, but I could not communicate with them in English, however I must have got the details of the hotel to the person as they called the hotel and left a message. I went to reception and with Algela's help we tried to contact my phone again and no answer. Next morning we tried unsuccessfully again and Angela then called the number that left the message. She was able to arrange a meeting with that person, and then actually went out and collected my phone after she had completed her all night shift and return it to me in my hotel room. Amazing service above and beyond what she really needed to do. I was prepared to go and get it, but Angela did that herself. I am truly grateful for the effort that Angela put in to get my mobile phone back to me, and that reflects positively on the whole team at Grand Mercure Urumqi Hualing. Thank you so much. Regards, Gary W.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest Thank you so much for staying at Grand Mercure Urumqi Hualing and letting us know about Angela from the Front Desk and Abdullah from our Cafe Veranda Restaurant. I am so pleased to read what they were able to do for you. We will give them the due reward and recognition. If I can be of any help in Urumqi please contact me anytime. I hope to be able to welcome you back sometime soon. Best regards Joachim Heineke General Manager

Business - 05/08/2019 TripAdvisor review
« Helpful friendly Hotel »

Although there are only 3 in house restaurants in the hotel, I still managed to settle my dinner for the entire week of my stay in the hotel. If you are Didi user, make sure you search using "华凌美爵" and look for the" Parking " 停车场 location, else the Didi will wait at the main road instead of picking you up right in front of the hotel entrance. Only improvement needed is perhaps the pillows... Just toooo soft..

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest Thank you for staying at Grand Mercure Urumqi Hualing. I am pleased to read that you enjoyed the hotel and our restaurants. Regarding the pillow I am sorry it was too soft. We do have a "Pillow Menu" in each room giving you the choice of several different styles. We will make sure to let you choose your pillow for your next visit. If I can be of any help in Urumqi please contact me any time at H8557-GM@accor.com. Best regards Joachim Heineke General Manager

K.c. L. Solo - 11/07/2019 Confirmed reviews AccorHotels

A quiet pleasant room--a comfortable bed and well located ofr a visit to the Urumqi museum.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest Thank you for staying in Grand Mercure Urumqi Hualing and for finding the time to send us your comments. I am happy you enjoyed your stay. May I ask what was missing for breakfast as you rated us at 7/10. If you could send me some more information we can try to improve. I hope to be able to welcome you again soon in Urumqi. Best regards Joachim Heineke General Manager

Michelle P. Solo - 23/06/2019 Confirmed reviews AccorHotels
« Super Great Team »

Stayed for several nights. Very high efficiency service team with sweet smiling at all the time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michelle Thank you so much for staying at Grand Mercure Urumqi Hualing. Happy and proud that we were able to provide a good service to you. I hope to be able to welcome you back soon. Best regards Joachim Heineke General Manager

Lawrence C. Solo - 30/05/2019 Confirmed reviews AccorHotels
« Transit Stay »

Because of Accor member, I got my room upgraded to suite. The staff were friendly especially the front desk manager Walter. He was very helpful even help me to get a taxi to airport at 5.30am much efficient and helpful than the front desk receptionists Will come back here, as the room is spacious and even with complimentary wine and fruits

Davidd Solo - 23/05/2019 Confirmed reviews AccorHotels
« Good confortabel hotel »

Nice staff for this hotel not too far form aiport Email to outisde china seems hard to be sent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest Thank you for staying at Grand Mercure Urumqi Hualing and for finding the time to send your comments. I am happy to read that your stay was pleasant and that you liked the location close to the airport. Together with our IT Manager we have gone through our internet speed on the floor you stayed and fixed a bug that was slowing things down. Hopefully next time you visit your emails will be able to get out faster. If I can be of any further assistance, please feel free to contact me anytime. Best regards Joachim Heineke General Manager

Anonymous Business - 07/05/2019 Confirmed reviews AccorHotels
« I enjoyed the experence in Huanling, service is good. »

the breakfast is

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest Thank you for staying at Grand Mercure Urumqi Hualing and for finding the time to send us your comments. I am happy to read that you enjoyed your stay. You mention that we can improve the food and beverage offer. May I ask what you would like us to change or add? Please contact me directly at H8… If I can be of any help in Urumqi please let me know. Hope to welcome you back soon. Best regards Joachim Heineke General Manager

Yy… Business - 04/05/2019 Confirmed reviews AccorHotels
« Below par service »

Two issues are bothering me currently : 1. My booking was double charged. First charges to my credit càrd was before I checked in, I could understand this. But the hotel insisted that I had not paid hence they again charged it to my credit card for the second time. I didnt refused at that time as I wasnt entirely sure why... 2. Hotel promised me to send me the bill via my email address, but I have yet to receive it till now.. Both cases have been raised with Accor support but I have not received any response after days. Truely disappointed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest Thank you for staying with us and finding the time to send your comments. As we have been in touch already I hope the reimbursement of the credit card charge will arrive soon. If there is anything else I can help you with please contact me at H8… anytime. Best regards Joachim Heineke General Manager

Wei Business - 23/04/2019 Confirmed reviews AccorHotels
« Wonderful experience in this Grand Mercure during my business trip »

The hotel decorated with local painting and sculpture everywhere just like in the paradise. Every time met with the staffs, their smiles and greetings make me feel good. I like the breakfast time. the ADD Manager ABUDULA always gave warm and thoughtful service to me, and introduce local snacks and views.

Alexandre Business - 24/03/2019 Confirmed reviews AccorHotels
« Enjoyable stay, »

Caring staffs, good service, good room, clean hotel. Satisfied

Wilhelmina J. Business - 20/03/2019 Confirmed reviews AccorHotels
« Superb »

Superb hotel. Fantastic staff. Superb service. This was my second stay at this hotel. I came back to it because my first stay last year was excellent. I rate this as the best stay of all the Accor hotels I've stayed in - made so good because of the personalised care and attention of the staff. The manager is excellent, as is his team. I will be booking this hotel again if and when I am back in Urumqi.

David Business - 01/03/2019 Confirmed reviews AccorHotels
« A very comfortable hotel, nice room and good service »

It was a pleasant stay, the staff were helpful and the food was good.

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