Hotel - Grand Mercure Urumqi Hualing
Grand Mercure Hotel Grand Mercure Hotel

Grand Mercure Urumqi Hualing

4.0/5 163 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Air Conditioning
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
    • Russian
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine
    • Beauty salon
    • Hairdressing salon
  • Porter

Leisure and activities

  • Fitness centre
  • Well-being
    • Massage
    • Sauna
  • Billiards/Snooker


  • Breakfast
  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24hours
    • Opening hours : Week-end 24hours

Business services

  • 3 meeting room(s)
  • Business center with support staff
  • Copy/print service available
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Hotel location

Your meetings and events

Grand Mercure Urumqi Hualing Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
HUALING GRAND BALLROOM 512 m2 2 m 480 100 100 250 280
SUMMIT GARDEN 336 m2 7 m 200 50 50 120 120
XIYU HALL 340 m2 2.7 m 280 80 100 150 160
    • Flipchart
    • Audio and video equipment
    • Podium
    • Lectern
    • WIFI access
    • Syndicate rooms
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room
    • High speed transmission line
    • Hotel connected to conv. centre
    • Catering available

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 250 rooms

Our restaurants and bars

See all our restaurants
See all our restaurants and bars
4.3/5 AccorHotels Rating 624 reviews

Our guest reviews for
Grand Mercure Urumqi Hualing

100% genuine reviews from our guests

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tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 163 reviews
Anonymous Business - 07/05/2019 AccorHotels certified review
« I enjoyed the experence in Huanling, service is good. »

the breakfast is

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest Thank you for staying at Grand Mercure Urumqi Hualing and for finding the time to send us your comments. I am happy to read that you enjoyed your stay. You mention that we can improve the food and beverage offer. May I ask what you would like us to change or add? Please contact me directly at H8… If I can be of any help in Urumqi please let me know. Hope to welcome you back soon. Best regards Joachim Heineke General Manager

Yy… Business - 04/05/2019 AccorHotels certified review
« Below par service »

Two issues are bothering me currently : 1. My booking was double charged. First charges to my credit càrd was before I checked in, I could understand this. But the hotel insisted that I had not paid hence they again charged it to my credit card for the second time. I didnt refused at that time as I wasnt entirely sure why... 2. Hotel promised me to send me the bill via my email address, but I have yet to receive it till now.. Both cases have been raised with Accor support but I have not received any response after days. Truely disappointed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest Thank you for staying with us and finding the time to send your comments. As we have been in touch already I hope the reimbursement of the credit card charge will arrive soon. If there is anything else I can help you with please contact me at H8… anytime. Best regards Joachim Heineke General Manager

Wei Business - 23/04/2019 AccorHotels certified review
« Wonderful experience in this Grand Mercure during my business trip »

The hotel decorated with local painting and sculpture everywhere just like in the paradise. Every time met with the staffs, their smiles and greetings make me feel good. I like the breakfast time. the ADD Manager ABUDULA always gave warm and thoughtful service to me, and introduce local snacks and views.

Alexandre Business - 24/03/2019 AccorHotels certified review
« Enjoyable stay, »

Caring staffs, good service, good room, clean hotel. Satisfied

Wilhelmina J. Business - 20/03/2019 AccorHotels certified review
« Superb »

Superb hotel. Fantastic staff. Superb service. This was my second stay at this hotel. I came back to it because my first stay last year was excellent. I rate this as the best stay of all the Accor hotels I've stayed in - made so good because of the personalised care and attention of the staff. The manager is excellent, as is his team. I will be booking this hotel again if and when I am back in Urumqi.

David Business - 01/03/2019 AccorHotels certified review
« A very comfortable hotel, nice room and good service »

It was a pleasant stay, the staff were helpful and the food was good.

Christopher Friends - 04/11/2018 AccorHotels certified review
« Old and tired... »

Below average stay. Room is old, bit of smell, and tired. Service is not great. Location is OK, nearby the red hill park. Overall, not really worth the Grand Mercure brand name... Probably an Ibis at best.

Fabiosmilan I. Business - 30/10/2018 AccorHotels certified review
« 5 Stars? »

Just So, so..

Ruud Business - 01/10/2018 AccorHotels certified review
« Excellent hotel in cute of town with great service »

Pleasant rooms, good food, great service

Irene S. Friends - 28/09/2018 AccorHotels certified review
« Enjoyable stay »

Wonderful stay. Good restaurants. Comfy bed. Staffs could be more warm and welcoming.

Mark Business - 26/08/2018 AccorHotels certified review
« Well appointed room and good service from the hotel staff. »

The welcome was warm and the very attentive service from the General Manager Laurence was very much appreciated.

Stephen C. Business - 26/08/2018 AccorHotels certified review
« The hotel staff where brilliant »

The staff especially the manager Lawrence really looked after myself and my two colleagues

Ahmed A. Friends - 26/08/2018 AccorHotels certified review
« Western hotel standard in the Center of the city »

Stayed for 5 nights it was a pleasant stay had everything I wanted in a hotel

Shaskia Couples - 19/08/2018 AccorHotels certified review
« Accor memberships disappointment »

I received confirmation email and text messages regarding my prior online check-in. Saying my key is ready at the Accor priority desk by arrival. In reality, when I arrived, and went straight to that desk, two of the staffs there know nothing. Did not speak any English. Have no clue about this, or about my reservation. Had to go to normal reception desk, told to wait with broken English no acknowledgement of both memberships or room reservation. Got upgraded to suites, but upon entrance at the room, it smelled heavily of smoking. And then asked to change room and given the original, whilst smaller. No compensation. And upon checkout, when the receptionist ought to return all 500RMB of deposits, she only gave me 400 at first (tricking me). I really don’t dont what to make of this hotel, or these chains of other Accor hotels. Dissapointment to say the least.

R. C. Business - 19/08/2018 AccorHotels certified review
« Very pleasant stay with great service »

Very pleasant stay for 28 days in Urumqi. Great service by all staff , but with special service by Ms Cleo Chen and Mr Raymond Sha. Excellent restaurant for breakfast and dinner. Great room.

Wisnu H. A. W. Couples - 15/08/2018 AccorHotels certified review
« Warm and friendly, best hotel in Urumqi. »

The stay was nice, the staff has fluent english, which is rare in far west China. The location is quite strategic. Overall, I love my stay in this hotel. Recommended for someone traveling to Urumqi in pair.

Anonymous Business - 10/08/2018 AccorHotels certified review
« Okay but not amazing »

I stayed two nights here - staff on check in were not helpful and not so friendly - I don’t think they are trained to deal with many international guests. Also the rooms were a little old fashioned and the decor wasn’t good. The hotel also hasn’t credited my point to my le club account more than a week after my stay.

J. J. Families - 28/07/2018 AccorHotels certified review
« It was very good to stay in Mercure Urumuchi Hotel. »

Very kind staff, especially who was named Ms Lee and good English. Good blackfast and good location. I want to stay again if I will visit again to Urumuchi.

Noname Business - 22/07/2018 AccorHotels certified review
« It was a nine »


Dr C. C. Y. Solo - 21/06/2018 AccorHotels certified review
« Payment dispute, mental stress!! »

Dear Mr Ishak Ibrahim,I booked this room for my Xinjiang guide, Mr Yang Yongzhi. I made Prepay Payment online in May ! But the hotel kept chasing him for payment thru the 3days ( checked in 15/6, checked out16/6). Mr Yang finally paid AGAIN( i.e, DOUBLE payment ! ) for the same room. I myself was in Xian, so Upposed to be enjoying 4days there before starting my 10days travel in Xinjiang, together with 3 friends. Imagine how vexing AND STRESSFUL it was for me too. Spoilt my tour! Can you n management PLEASE LOOK INTO THE MATTER. Dr C. C Y.

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