Ibis Wien Hauptbahnhof 3 stars

Customer review rating (ALL Rating) 4.6/5 832 reviews

Ibis Wien Hauptbahnhof - Image 1
Ibis Wien Hauptbahnhof - Image 2
Ibis Wien Hauptbahnhof - Image 3
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Canettistrasse 8, Garage Karl Popper Str 4, 1100 VIENNA, Austria

Description

Hotel extras

  • 200 m from the main train station with a direct link to the airport

  • Fresh panini 24/7 at the hotel bar

  • 311 air-conditioned non-smoking rooms, including 39 twin rooms

  • Austrian Ecolabel and ECO Label

Our accommodation(s)

Hotel location

Ibis Wien Hauptbahnhof

Canettistrasse 8, Garage Karl Popper Str 4
1100 VIENNA
Austria

GPS:48.185211, 16.379242

Telephone
Fax +43 1 90926624200

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
Near the property
  • Car park

IBIS KITCHEN BAR

Enjoy drinks, snacks and hot drinks around the clock at our hotel bar.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  832 reviews

TripAdvisor Rating  4.5/5  958 reviews

Certificate of excellence 2023

One bad service staff marred the whole experience

TripAdvisor rating 3.0/5

papakyoto Friends getaway - TripAdvisor review

Firstly, the rooms are spacious and the toilet is also very spacious, compared to other IBIS Hotels in Europe. So sleep was very comfortable. Location is of course the best if you want to be near to the train station, which is just a few minutes walk. I gave it 3 stars because one of the reception staff was not very helpful. She was unfriendly and refused to let us check in at 1pm, even though we were Accorplus Platinum members, citing that the hotel was full and check-in time was 3pm. We found it a bit unbelievable that occupancy was 100% as there were MANY floors with MANY rooms. However, I must qualify that there were other staff who were very polite and helpful too. So I hope you don’t get the grumpy staff when you check in.

Thank you for sharing your feedback. We appreciate your compliments regarding the spacious rooms and generous bathroom facilities, as well as your positive experience with sleeping comfort. We are indeed proud of our convenient location near the main train station, offering easy access for our guests. However, we regret to hear about the unsatisfactory encounter with one of our reception staff members. Please accept our sincere apologies for any inconvenience caused. We strive to deliver exceptional service to all our guests. We hope to have the opportunity to welcome you back and provide a more enjoyable stay. Best regards Christoph - Reservation - ibis Wien Hauptbahnhof

Customer review rating 4.0/5

Ivan K. Families - Confirmed reviews ALL

Perfect Location, good price, absolutely friendly staff, rooms after renovation, but two things which I prefer to mark - no ironing equipment throughout the hotel (I had to go to the Novotel , to iron the clothes), that caused inconvenience for me. Second thing - no drinking water in room - why? Even cheap hotels & Appartements have a couple of bottles in room. In my opinion- for your level of chain hotel - there must be water in room.

Thank you for sharing your feedback with us. We're delighted to hear that you appreciated our hotel's perfect location, reasonable pricing and the friendly staff. We apologize for any inconvenience caused by the lack of ironing equipment. Regarding the absence of drinking water in your room we have to explain, that this is unfortunately not part of our service as a 3-star hotel but our bar is open 24 hours to serve you with water and more. We hope to have the opportunity to welcome you back for an even more enjoyable stay. Best regards Christoph Reservation - ibis Wien Hauptbahnhof

Great location, within 2 minutes walk from Central railway station

Customer review rating 5.0/5

Alla Families - Confirmed reviews ALL

Professional staff, individual approach and readiness to help. Thanks for your hospitality!

We very much appreciate your comments regarding your stay at the ibis Wien Hauptbahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards Christoph Reservation - ibis Wien Hauptbahnhof

Still no invoice received

Customer review rating 2.5/5

Anonymous Business - Confirmed reviews ALL

I am still waiting for the invoice promised to be sent by e-mail, two e-mails asking for it again have not been answered at all. Ibis is a simple hotel with good, reliable quality, so good for business travel but it is unacceptable that you do not get your invoice.

Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you have experienced regarding the delay in receiving your invoice. Your satisfaction is of utmost importance to us, and we understand the importance of timely documentation: We kindly ask, if you could contact our reservation team at the following email address: h8… We appreciate your continued patience and understanding in this matter. Best regards Christoph - ibis Wien Hauptbahnhof

good stay

Customer review rating 4.0/5

Piebe Business - Confirmed reviews ALL

Friendly personel.

Thank you for your stay with us and the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards Christoph Reservation - ibis Wien Hauptbahnhof

In partnership with TripAdvisor

Other web-users rate our hotel

  • 2,438 reviews 9.8/10 Location
  • 1,916 reviews 7.3/10 Room
  • 1,599 reviews 9.1/10 Service
  • 71 reviews 8.1/10 WiFi
  • 1,247 reviews 9.9/10 Breakfast
  • 831 reviews 8.3/10 Cleanliness
  • 330 reviews 9.3/10 Vibe
  • 201 reviews 9.8/10 Food

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