Hotel - Novotel Wien Hauptbahnhof
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Novotel Wien Hauptbahnhof Hotel

4.5/5 357 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
    • Internet access via Fiber Optics
  • Parking
    • Public outdoor parking
    • The public indoor car park is located on Karl-Popper-Straße. (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Currency exchange

Leisure and activities

  • Fitness centre
  • Well-being
    • Hammam
    • Sauna
  • Bike rack facilities

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-24:00
    • Opening hours : Week-end 06:30-24:00

Business services

  • 8 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Companies and event centres nearby

Company

A10.5 km / 0.31 mi BMF0.3 km / 0.19 mi COCA COLA5 km / 3.11 mi GAZPROM1 km / 0.62 mi MAGNA5 km / 3.11 mi OEBB0.3 km / 0.19 mi RHI5 km / 3.11 mi WKO0.5 km / 0.31 mi
ANDRITZ5 km / 3 mi BOEHRINGER5 km / 3.11 mi ERSTE BANK0.3 km / 0.19 mi LUKOIL1 km / 0.62 mi MICROSOFT5 km / 3.11 mi PORR1 km / 0.62 mi WIFO0.5 km / 0.31 mi

Exhibition and convention centre

REED MESSE8.8 km / 5.47 mi

Exhibition centre

AUSTRIA CENTER VIENNA11.4 km / 7.08 mi

Your meetings and events

Novotel Wien Hauptbahnhof Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
CONGRESS HALL 528 m2 6.3 m 400 174 0 200 270
BLUE TRAIN (EXECUTIVE BOARDROOM) 49 m2 3.4 m 0 14 0 0 0
CREATE (INSPIRED BY NATURE) 70 m2 3.4 m 0 0 16 0 0
DESIGN (INSPIRED BY NATURE) 55 m2 3.4 m 0 0 12 0 0
INNOVATE (INSPIRED BY URBANITY) 66 m2 3.4 m 0 0 14 0 0
ORIENT EXPRESS 48 m2 3.4 m 30 14 10 24 24
TEXAS EAGLE 48 m2 3.4 m 30 14 10 24 24
TRANS SIBERIAN 36 m2 3.4 m 22 10 6 18 18
    • Screen
    • Auditorium
    • Videoconferencing
    • Podium
    • Day light
    • WIFI access
    • Syndicate rooms
    • Overhead projector
    • Airconditioned meeting room
    • Conference hotel

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

For the first time in one of our Austrian hotels, you can enjoy modern, sophisticated design and lavish comfort in our new N'Room rooms, filled with natural light, generous space and premium details such as the LIVE'N'DREAM bed. You'll feel right at home.

  • 266 rooms
  • 100% non-smoking hotel
  • 10 rooms for people with reduced mobility
  • 44 connecting rooms
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Satellite/cable colour TV
    • Manual temperature control
    • High speed transmission line
    • Minibar
    • RJ 11 outlet
    • Internet access via Fiber Optics
    • Coffee/tea making facilities
    • Bathtub
    • Shower
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.6/5 AccorHotels Rating 1,055 reviews

Our guest reviews for Novotel Wien Hauptbahnhof

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 357 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Aneta Families - 06/09/2018 AccorHotels certified review
« Comfortable, modern, you really feel welcome »

100% happy with the Novotel Wien Hauptbahnhof, very family friendly, super proffessional engaged staff, comfy and spacious rooms

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. R., Thank you for staying with us at the Novotel Wien Hauptbahnhof and for taking the time to review your visit. It was our pleasure to have you and your family as our guests. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review. We hope to see you again and that our services will ensure another rewarding and enjoyable visit with us. Yours sincerely, Thomas Wacker General Manager

Solo travel - 04/09/2018 TripAdvisor review
« Good choice for short stay »

Friendly and cooperative reception staff, received room upgrade ., room is good, at fare space, quiet (soundproofed) , big TV and decent bathroom size.only negative point was the A/C cooling temperature not sufficient!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mohammed K, Thank you very much for taking the time to review your stay and for the positive feedback but also for the critical hint regarding the A/C. Our technical department will check it as soon as possible. We hope you will visit us again and that your next stay will be as pleasant as the previous one. Yours sincerely, Thomas Wacker General Manager

Junsik M. Friends - 01/09/2018 AccorHotels certified review
« Fantastic experience !! »

I can't fault my stay here. The service was outstanding with staff going out their way to help. Room was extremely clean . Good location !!! I would definitely stay here again when visiting Wien.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., Thank you for staying with us at the Novotel Wien Hauptbahnhof and for taking the time to review your visit. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review. Great that you will visit us again - we hope that will be soon. Yours sincerely, Thomas Wacker General Manager

Anonymous Families - 26/08/2018 AccorHotels certified review
« great hotel »

great hotel, very clean and the stuff are very friendly

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. K., It was our pleasure to have you and your family as our guests. Thank you very much for this fabulous feedback. We are very happy that you were satisfied with our hotel and our service and that you could enjoy your stay. It would be fantastic to welcome you again if you are going to Vienna for another time. Yours sincerely, Thomas Wacker General Manager

Mr. T. Families - 25/08/2018 AccorHotels certified review
« Comfortable and friendly »

Your staffs were friendly, especially Ralphael who was very helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. T., It was our pleasure to have you and your family as our guests. Thank you very much for taking the time to review your stay and for this positive feedback. We are very happy that you were satisfied with our hotel and our service and hope that you will visit us again if you are going to Vienna for another time. Yours sincerely, Thomas Wacker General Manager

D. L. Couples - 25/08/2018 AccorHotels certified review
« We had room before 9.00am. Thanks to Vienna Novotel »

Excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L., Thank you for staying with us at the Novotel Wien Hauptbahnhof and for taking the time to review your visit. It was our pleasure to have you as our guests. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review. We hope to see you again and that our services will ensure another rewarding and enjoyable visit with us. Yours sincerely, Thomas Wacker General Manager

Couples - 23/08/2018 TripAdvisor review
« Overnight before Salzburg Train »

We selected this hotel because of its proximity to the mainline station. We wanted a quiet and comfortable hotel to get a good night's sleep after a 27 hour flight from Australian . It did not disappoint . The bed was very comfortable and it was very quiet. The air conditioning worked well which was very much appreciated given the nighttime temperatures in the 30s. Breakfast was adequate. It was very busy being the peak of school holidays. Coffee from the machines was average.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for being our guests and for the positive feedback about your stay. We are very happy that we did not disappoint you and that you could enjoy your stay at our hotel before Salzburg Train. It would be our pleasure to welcome you again if you are going to Vienna for another time. Yours sincerely, Thomas Wacker General Manager

Family - 19/08/2018 TripAdvisor review
« Everything was perfect! »

Excellent choice for our trip to Vienna. New and design hotel right next to central train station. It was only 3 metro stations to St Stephan s Cathedral and it was ideal for arriving from the Vienna airport by train and leaving to Bratislava by train. Everything was perfect!

Our hotel has responded to the review
Our hotel has responded to the review

Thank you so much for taking the time to review your staywith us. We highly appreciate and value positive feedback such as yours and consider it a highlight in our daily routine as hosts. We are very happy that you felt so comfortable with us and that you really enjoyed our amenities. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Thomas Wacker General Manager

Family - 15/08/2018 TripAdvisor review
« High quality hotel »

Excellent location and very clean hotel close to the center of vienna. The staff were helpful and the service was very good. Family hotel with play ground for children. The train station is few steps from the hotel .

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for taking the time to review your stay with us. We highly appreciate and value amazing feedback such as yours and consider it a highlight in our daily routine as hosts.We are very happy that you felt so comfortable with us and that you really enjoyed our service. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Thomas Wacker General Manager

Family - 07/08/2018 TripAdvisor review
« Perfect stay with family »

Excellent hotel to stay with children and family. We are a group of 9 people and we enjoyed good stay and accommodation. Sometimes near railway stations are not a good place but this part of Vienna is very new and reconstructed and well communicated- Very good option and good breakfast. We really enjoyed Another detail is the very good mattress to sleep comfortably

Our hotel has responded to the review
Our hotel has responded to the review

It was our pleasure to have you as our guests! Thank you for that excellent assessment. We are very pleased that you were satisfied with our hotel and our service and our very comfortable Live N Dream Beds. I would also like to say a sincere “thank you” on the behalf of my team. We hope to welcome you as our guests soon again. Yours sincerely, Thomas Wacker General Manager

Gg Business - 11/07/2018 AccorHotels certified review
« pleasent surprise - sustainability »

well-situated hotel with friendly staff. surprisingly high awareness of sustainability issues compared to other hotels - uses fairtrade products for cosmetic products and some food items

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. L., We very much appreciate your comments regarding your stay at the Novotel Wien Hauptbahnhof and thank you very much for the positive feedback. We are very happy that you were satisfied with our hotel and our service and that you liked our high awareness of sustainability. It would be our pleasure to welcome you again if you are going to Vienna for another time. Yours sincerely, Thomas Wacker General Manager

Linda Families - 06/07/2018 AccorHotels certified review
« Short break »

Lovely hotel right next to the train station Rooms clean and have everything required for a short break. Staff welcoming and helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. M., Thank you for staying with us at the Novotel Wien Hauptbahnhof and for taking the time to review your visit. It was our pleasure to have you and your family as our guests. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review. We hope to see you again and that our services will ensure another rewarding and enjoyable visit with us. Yours sincerely, Thomas Wacker General Manager

Anonymous Business - 28/06/2018 AccorHotels certified review
« It's alright »

In general it is satisfactory

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., Thank you very much for taking the time to review your stay and for the positive feedback, but also for the critical hint regarding the Check-in and the wifi. I sincerely apologize for the inconveniences. I will discuss this with the team and will forward your hint regarding the wifi to our headquarter as we unfortunately do not have any influence on that. If you need help with the registration the next time, do not hesitate to contact our reception team. They kindly assist you. My colleagues and I are looking forward to your next visit, which I hope will leave you completely satisfied. Yours sincerely, Thomas Wacker General Manager

Marek D. Business - 27/06/2018 AccorHotels certified review
« Dont see much of an improvement »

What dissapoints me all the time is the online check-in. Why do I have to always fill-in all the data, when I have a profile created on your web site? Would be great to see my details pre-filled. The room I got had a bathroom for disabled people. This kind of took me by surprise and I didnt feel comfortable there at all. Would expect standard equipment, unless I request somthing different. It took ages to the bartender to spot that I would like to order. On the other hand, it must be said that the guy was very pleasant afterwards.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. D., Thank you for being our guest again and for taking the time to tell us about your experience at the Novotel Wien Hauptbahnhof. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have already talked with the responsible department manager. Please be assured that we will readjust here. Our Front Office Manager told me that they prepare all the arrivals one day before and if the online check-in is made on the same day, unfortunately the data can not be shown on the website. We will address this important topic in our headquarter and hope that they can optimize it as soon as possible. My colleagues and I are looking forward to your next visit, which I hope will leave you completely satisfied. Yours sincerely, Thomas Wacker General Manager

Amar I. S. Families - 23/06/2018 AccorHotels certified review
« Locatiin, facilities, staff.... all excellent »

It was a wonderfull stay with Novotel and exceeded our expectations..

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., Thank you for staying with us at the Novotel Wien Hauptbahnhof and for taking the time to review your visit. It was our pleasure to have you and your family as our guests. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review. We hope to see you again and that our services will ensure another rewarding and enjoyable visit with us. Yours sincerely, Thomas Wacker General Manager

Patrick F. Couples - 21/06/2018 AccorHotels certified review
« Need to improve »

- turtle speed internet and connection dropeed - limited choices of breakfast and refills slowed

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. F., Thank you for taking the time to tell us about your experience at the Novotel Wien Hauptbahnhof. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours sincerely, Thomas Wacker General Manager

Shaival Families - 19/06/2018 AccorHotels certified review
« True to the high Novotel standards »

It all begins with the front office staff, thats the first interaction point and very well lays the foundation for the experience to follow. The staff is just excellent - special thanks to Erica, Harold and Marcus. The check-in was extremely efficient, our room was ready when we arrived and thanks to Novotel, we were upgraded at no extra cost. Being a loyal Novotel customer, it made us happier. For us tourists, the location of the hotel is spot on - right outside the main train station. The front office staff was kind enough to voluntarily extend us information on how to go about in the city and very happy to entertain our further queries on the same with a smile. The room was state of the art - a superb big HD TV, USB ports for charging our phones and an inviting mini bar. the only dampener was the air conditioner cooling which despite repeated requests could not be addressed. Another request is if there are many Indian families in the hotel, which was the case when we were around, 1-2 Indian vegetarian dishes like stuffed paranthas or a dosa/idli, can be included in the breakfast menu. These dishes are very easy and quick to make and do not require a special chef. Barring these 2 instances, everything else was just perfect. Thanks.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., Thank you for staying with us at the Novotel Wien Hauptbahnhof and for taking the time to review your visit. It was our pleasure to have you and your family as our guests. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. Please excuse the inconveniences regarding the air conditioner, which only operates when the card is in the pocket. Our technical department will check it as soon as possible. On behalf of my team, I would like to thank you for the stellar review. We hope to see you again and that our services will ensure another rewarding and enjoyable visit with us. Yours sincerely, Thomas Wacker General Manager

Anonymous Families - 18/06/2018 AccorHotels certified review
« Clean and well-equipped rooms, very kind and helpful staff, good value for money. »

Clean and well-equipped rooms, very kind and helpful staff, good value for money. Parking available, however, quite expensive.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., We very much appreciate your comments regarding your stay at the Novotel Wien Hauptbahnhof and thank you very much for the positive feedback. We are very happy that you were satisfied with our hotel and our service and that you could enjoy your stay. It would be our pleasure to welcome you again if you are going to Vienna for another time. Yours sincerely, Thomas Wacker General Manager

Pankaj G. Families - 17/06/2018 AccorHotels certified review
« Very good hotel adjacent to main station »

The Hotel is good and worth chosing when your aim is to enjoy your stay in Wien

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. G., We very much appreciate your comments regarding your stay at the Novotel Wien Hauptbahnhof and thank you very much for the positive feedback. Great to read that you were satisfied with our hotel and our service and that you could enjoy your stay. We are looking forward to your next visit which we hope will be as pleasant as the previous one. Yours sincerely, Thomas Wacker General Manager

James H. Solo - 16/06/2018 AccorHotels certified review
« Fantastic stay in Vienna »

Lovely hotel with lovely staff. Rooms are bright with comfortable beds with a nice bathroom and great rain showers, large screen tv, sofas, mini bar and safe. The breakfast was plentiful with a very good choice and lovely staff on hand to assist. The reception staff were very welcoming and helpful, two stood out for me Carol, who assisted me with my airline check in and Erika, who was very helpful in providing me with information on sightseeing around Vienna, and a day trip to Saltzburg but all the staff were equally helpful. I enjoyed every moment of my five nights stay in this hotel and will definitely return when next in Vienna.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H., Thank you for staying with us at the Novotel Wien Hauptbahnhof and for taking the time to review your visit. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review. We are very happy that you will visit us again if you are going to Vienna for another time and hope that will be soon. Yours sincerely, Thomas Wacker General Manager

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