Hotel - Novotel Wien Hauptbahnhof
Novotel Hotel Novotel Hotel

Novotel Wien Hauptbahnhof Hotel

4.5/5 431 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
    • Internet access via Fiber Optics
  • Parking
    • Public outdoor parking
    • The public indoor car park is located on Karl-Popper-Straße. (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • pets allowed 18  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early Check In (Paying)
    • Late Check Out (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Currency exchange

Leisure and activities

  • Fitness centre
  • Well-being
    • Hammam
    • Sauna
  • Bike rack facilities

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-24:00
    • Opening hours : Week-end 06:30-24:00

Business services

  • 8 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Companies and event centres nearby

Company

A10.5 km / 0.31 mi BMF0.3 km / 0.19 mi COCA COLA5 km / 3.11 mi GAZPROM1 km / 0.62 mi MAGNA5 km / 3.11 mi OEBB0.3 km / 0.19 mi RHI5 km / 3.11 mi WKO0.5 km / 0.31 mi
ANDRITZ5 km / 3 mi BOEHRINGER5 km / 3.11 mi ERSTE BANK0.3 km / 0.19 mi LUKOIL1 km / 0.62 mi MICROSOFT5 km / 3.11 mi PORR1 km / 0.62 mi WIFO0.5 km / 0.31 mi

Exhibition and convention centre

REED MESSE8.8 km / 5.47 mi

Exhibition centre

AUSTRIA CENTER VIENNA11.4 km / 7.08 mi

Your meetings and events

Novotel Wien Hauptbahnhof Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
CONGRESS HALL 528 m2 6.3 m 400 174 0 200 270
BLUE TRAIN (EXECUTIVE BOARDROOM) 49 m2 3.4 m 0 14 0 0 0
CREATE (INSPIRED BY WATER) 70 m2 3 m 0 0 16 0 0
DESIGN (INSPIRED BY NATURE) 55 m2 3.4 m 0 0 12 0 0
INNOVATE (INSPIRED BY URBANITY) 66 m2 3.4 m 0 0 14 0 0
ORIENT EXPRESS 48 m2 3.4 m 30 14 10 24 24
TEXAS EAGLE 48 m2 3.4 m 30 14 10 24 24
TRANS SIBERIAN 36 m2 3.4 m 22 10 6 18 18
    • Screen
    • Auditorium
    • Videoconferencing
    • Podium
    • Day light
    • WIFI access
    • Syndicate rooms
    • Overhead projector
    • Airconditioned meeting room
    • Conference hotel

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

For the first time in one of our Austrian hotels, you can enjoy modern, sophisticated design and lavish comfort in our new N'Room rooms, filled with natural light, generous space and premium details such as the LIVE'N'DREAM bed. You'll feel right at home.

  • 266 rooms
  • 100% non-smoking hotel
  • 10 rooms for people with reduced mobility
  • 44 connecting rooms
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Satellite/cable colour TV
    • Manual temperature control
    • High speed transmission line
    • Minibar
    • RJ 11 outlet
    • Internet access via Fiber Optics
    • Coffee/tea making facilities
    • Bathtub
    • Shower
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.6/5 AccorHotels Rating 1,214 reviews

Our guest reviews for Novotel Wien Hauptbahnhof

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 431 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Business - 10/12/2018 TripAdvisor review
« Not really "executive room" without a desk »

The hotel is very conveniently located close to the main train station.The entrance and restaurant are bright and inviting, and the staff were (mostly) smiling and helpful.The room had a comfortable bed and spacious, clean bathroom and toilet.But there was no desk and chair. There was a small round table covered in advertising material and occupied by a phone. By removing all that it was possible to use it as a desk by moving it close to the small sofa and sitting on the edge of the sofa. It was necessary to unplug the phone from a power source to be able to have power for my computer.The room called itself an "executive room" and was priced accordingly. I would have expected a desk and chair, with easy access to electrical power, in such a room.I used the gym on the top floor. It was well-equipped with nice views. There was also a sauna/spa there. I did not use that, but it looked good.it was disappointing when checking in that the computer system tried to make me pay a lot more than the agreed price. My confirmation showed a total of about 580 euros for three days, breakfast excluded. The computer agreed with this. I accepted adding on breakfast, 16 euros per day. But the computer reckoned that 580+16+16+16 should give a total price of about 750. Fortunately I am good enough at mental arithmetic to know that those numbers do not add up, it was trying to make me pay about 100 euros too much. When I pointed out the error the receptionist she readily agreed it was an error (even though she had not noticed it). But it took about 10 minutes and the help of two other staff to get the computer to calculate correctly. The staff were friendly and apologetic. Nevertheless, things like this should not happen. I was left wondering whether I might have been forced to pay the higher price if I had not noticed the error.Breakfast was adequate, but there was not a very wide range of foods. I used the restaurant for lunch once. The quality of the food and service was good.

alpycl78 Family - 08/12/2018 TripAdvisor review
« Worth to stay again. »

Location perfect, play room good for family with Children, breakfast isnt rich but enough, the Room is Clean, easy to Use local transport everywhere fir example 15 Minutes from airport and stephanplatz. So Worth to stay again.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you very much for the positive review! We are very happy that you were satisfied with our hotel and our service and that you will visit us again - we hope that will be soon! Yours sincerely, Thomas Wacker General Manager

T. Business - 07/12/2018 AccorHotels certified review
« Nice one »

We enjoyed our stay, we will be back. Thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. T., Thank you for staying with us at the Novotel Wien Hauptbahnhof and for taking the time to review your visit. It was our pleasure to have you as our guests. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review. We are very happy that you will visit us again and hope that will be soon. Yours sincerely, Thomas Wacker General Manager

Family - 07/12/2018 TripAdvisor review
« Excellent hotel »

Great stay,quiet and new rooms.Very good location next to the train station with easy connection to airport ,international train and center of Vienna.Breakfast with good variety and quality.Fast check in check out .Children playroom keeps the kids entertained and parents free for a drink at the Bar.Priced very reasonable considering the location and the stars of the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

It was our pleasure to welcome you and your family at the Novotel Wien Hauptbahnhof. Thank you very much for that excellent feedback. We are very happy that you were satisfied with our hotel and our service and that you could enjoy your stay. We hope to welcome you as our guests soon again! Yours sincerely, Thomas Wacker General Manager

Business - 07/12/2018 TripAdvisor review
« A couple of quiet nights in Vienna »

For a main station hotel, more quiet and friendly than most in Europe and only 2-3 stops in either direction from the nightlife of Vienna at Xmas time. Clean and tidy room and superb chocolate in the mini-bar!

Our hotel has responded to the review
Our hotel has responded to the review

Thank you very much for that excellent review. We are very happy that you were satisfied with our hotel and our service and that you could enjoy a couple of quiet nights in Vienna. It would be our pleasure to welcome you again and we hope that your next stay will be as pleasant as the previous one. Yours sincerely, Thomas Wacker General Manager

Richard Business - 06/12/2018 AccorHotels certified review
« stress free »

friendly and efficient staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., It was our pleasure to have you as our guest! Thank you very much for the positive feedback. We are very happy that you were satisfied with our hotel and our service and hope that you will visit us again. Please do not hesitate to contact our reception team if you need support with the wifi login the next time. Yours sincerely, Thomas Wacker General Manager

Juela A. Families - 06/12/2018 AccorHotels certified review
« Nice and cozy »

Good, friendly and very supportive with kids

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. A., It was our pleasure to welcome you and your family at the Novotel Wien Hauptbahnhof. Thank you very much for the positive feedback. We are very happy that you were satisfied with our hotel and our service and hope that you will visit us soon again. Yours sincerely, Thomas Wacker General Manager

Family - 06/12/2018 TripAdvisor review
« Novotel »

The hotel can make more space for breakfast, in the first morning, I had no place to stay to have breakfast with my family.20 minutes later, they open a conference room for breakfast...This is not a professional attitude.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you very much for taking the time to review your stay, for the positive feedback but also for the critical hint regarding our breakfast. We sincerely apologize for the inconveniences. Please allow me to inform you that there could be some short latency if we are fully booked and if many of our guests want to have their breakfast at the same time. Nevertheless, we will prepare our additional sitting area in advance if it is available. My colleagues and I are looking forward to your next visit, which I hope will leave you completely satisfied. Yours sincerely, Thomas Wacker General Manager

Benita T. Families - 03/12/2018 AccorHotels certified review
« Excellent »

Though our stay was just a brief 2 nights we thoroughly enjoyed the hospitality extend to us, the staff attitude and willingness to assist was exemplary. We travel a fair deal every year and by far this is one of the top stays we’ve had. Loved the suite (#1819) and the wonderful views of the city. The free mini bar is such a nice little perk. The breakfast spread was good and varied. My Son thoroughly enjoyed the kids play area and made many new friends. The only improvement I can think of is probably expand the menu offering at the Flave, though there are eating options near by, having a varied menu would encourage guest to stay in after a long day in the city. Special shout out to Elizabeth, Roman at the Flave and Erica at reception. Overall thank you for your hospitality and look forward to staying with you again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. V., Thank you for staying with us at the Novotel Wien Hauptbahnhof and for taking the time to review your visit. It was our pleasure to have you and your family as our guests. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. I will kindly forward your feedback to my colleagues. We are very happy to be one of the best hotels you have stayed yet. On behalf of my team, I would like to thank you for the stellar review. We hope to see you again and that our services will ensure another rewarding and enjoyable visit with us. Yours sincerely, Thomas Wacker General Manager

Laura C. Families - 01/12/2018 AccorHotels certified review
« We thoroughly enjoyed our stay »

Service was great, staff were so friendly and helpful. Food was delicious and the atmosphere was lovely.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. C., We very much appreciate your comments regarding your stay at the Novotel Wien Hauptbahnhof. Thank you very much for the positive feedback. We are very happy that you and your family were satisfied with our hotel and our service and that you could enjoy your stay. It would be our pleasure to welcome you soon again! Yours sincerely, Thomas Wacker General Manager

Ling Couples - 27/11/2018 AccorHotels certified review
« Great stay »

Right at the door step of Vienna central train station (Wein HBF). Novotel wein is very new, very modern, loved all of the accessories and furniture inside the room. Toilet and room very bright, in room safe and aircon and kettle are available. Tv is big and new. USB charging on bedside. Gym is also really good with many new and modern machines. Best view full length windows too. Breakfast is good, vibrant and cheery environment. There are many shops at the train station, even a Manner branch there. Stayed on 8th floor and had a fantastic 3 nights stay, thank you Novotel Wein.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. L., Thank you for staying with us at the Novotel Wien Hauptbahnhof and for taking the time to review your visit. It was our pleasure to have you as our guests. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review. We hope to see you again and that our services will ensure another rewarding and enjoyable visit with us. Yours sincerely, Thomas Wacker General Manager

Solo travel - 27/11/2018 TripAdvisor review
« An excellent hotel in great location »

The hotel is a very short walk from the station entrance so extremely easy to get around using S and U bahns. It is quite new so everything is clean, fresh and bright with good quality amenities.Breakfast is good with healthy options and staff are courteous, friendly, helpful and efficient. It made for a very relaxing and comfortable stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David P, Thank you very much for taking the time to review your stay and for this excellent feedback. We are very happy that you were satisfied with our hotel and our service and that you could enjoy your stay. We are looking forward to your next visit and hope that it will be as pleasant as the previous one. Yours sincerely, Thomas Wacker General Manager

kfn5 Couples - 27/11/2018 TripAdvisor review
« A place to stay. »

A hotel is many things to guests but the most important is how you are treated by the staff. This hotel had staff who were at best offhand and certainly not plesant with one exception.To say we were unimpressed is an understatement.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you very much for taking the time to review your stay and for your feedback. I am very sorry to read that you were not satisfied with our staff and sincerely apologize for any inconveniences. I would be very pleased if you could send us a short e-mail (h8565-gr@accor.com) with the details and what happened here. Thank you in advance. It would be our pleasure to welcome you again if you are going to Vienna for another time. Yours sincerely, Thomas Wacker General Manager

Couples - 22/11/2018 TripAdvisor review
« Great stay »

Friendly staff, comfortable rooms and great location. Just across the street from the Vienna central station, there's a tram stop nearby which brings you directly to the city hall area as well. Good place for anyone wanting to explore Vienna and other nearby cities.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you very much for that fantastic review! We are very happy that you were satisfied with our hotel and our service and that you had a great stay. We are looking forward to your next visit and hope that it will be as pleasant as the previous one. Yours sincerely, Thomas Wacker General Manager

Leila Families - 21/11/2018 AccorHotels certified review
« Outstanding... will be back again »

This was our second time in your hotel. Very kind and attentive staff who made every effort to help and make us feel comfortable, breakfast was delicious and fresh (maybe more vegetables would be better) and the rooms were clean. The proximity to the U ban and train station is invaluable. I recieved a sweet surprise for my birthday during my stay, that was very nice... thanks a lot. As a family we had a great time and we will surely be back again. Keep up the good work. Sincerely Leila

Our hotel has responded to the review
Our hotel has responded to the review

Dear Leila, It was our pleasure to welcome you and your family at our hotel again. Thank you very much for taking the time to review your stay and for the excellent feedback. We are very happy that you could enjoy your stay and were satisfied with our hotel and our service. Great that you will visit us again - we hope that will be soon. Yours sincerely, Thomas Wacker General Manager

Couples - 18/11/2018 TripAdvisor review
« Great stay! »

Good quality, quiet, underground station nearby and ride to the centre took about 15/20 minutes and airport 15 minutes away by train. Really comfortable bed, although a bigger and fluffier pillow could be a great addition.

Our hotel has responded to the review
Our hotel has responded to the review

It was our pleasure to have you as our guest! Thank you very much for the positive feedback. We are very happy that you were satisfied with our hotel and our service and hope that you will visit us soon again. Yours sincerely, Thomas Wacker General Manager

Artur G. Business - 16/11/2018 AccorHotels certified review
« Mr »

I was happy to be hosted at your hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. G., It was our pleasure to welcome you as our guest. Thank you very much for the positive feedback. We are very pleased that you were satisfied with our hotel and our service and that you were happy to be hosted at our hotel. We are looking forward to your next visit and hope that it will be as pleasant as the previous one. Yours sincerely, Thomas Wacker General Manager

Anonymous Business - 09/11/2018 AccorHotels certified review
« As ALWAYS Courtesy Bonus for not having the room cleaned are NOT credited »

The stay in general was good, but EVERY TIME I stay in this hotel and leave the tag on the door to not have the room cleaned and get credited the bonus points (150), I NEVER get the points credited without a lot of "fight". This time again, I complained twice in the reception, they said it would be done, but I have just checked my balance and the points are not there yet. I left the tag (to not have the room cleaned) on the door on 07 Nov, the room was NOT cleaned, but the points were NOT credited either. As this is a systematic behavior, I really would like to raise this point with the hotel manager to investigate what is going on: why ALL THE TIME I have the same issue?

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. T., It was our pleasure to have you as our guest again! Thank you very much for taking the time to review your stay at the Novotel Wien Hauptbahnhof and for your feedback. I sincerely apologize for the inconveniences regarding the Courtesy Bonus at our hotel all the time. Please be assured that I will check and discuss this important issue fastest possible with the responsible department manager and that we will readjust here. My colleagues and I are looking forward to your next visit in three weeks, which we hope will leave you completely satisfied. Have a nice weekend and kind regards, Thomas Wacker General Manager

R. Families - 07/11/2018 AccorHotels certified review
« Nice hotel »

We stayed for 3 nights , initial check In Very efficient , room was ok. The only thing that wasn’t pleasant was the maids banging the walls and door next door to us , and then being very rude to me when I asked what the reason for the banging was.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. R., Thank you very much for taking the time to review your stay and for the positive feedback. We are very happy that you were satisfied with our hotel and our service and hope that you will visit us again. Please excuse the inconveniences regarding our housekeeping. We will discuss this internally. Yours sincerely, Thomas Wacker General Manager

Paul C. Couples - 06/11/2018 AccorHotels certified review
« The hotel is convenient, the staff frinedly and helpful and the facilities excellent »

Being so close to the Hbf was convenient given it was raining the day we arrived. We were early but were book in without hesitation. The facilities are excellent and the closeness to the tram line direct to the city was a big plus. On two occasions the staff helped us with technology problems. They were unfailingly friendly and it was a pleasure to deal with them.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., Thank you for staying with us at the Novotel Wien Hauptbahnhof and for taking the time to review your visit. It was our pleasure to have you as our guests. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review. We hope to see you again and that our services will ensure another rewarding and enjoyable visit with us. Yours sincerely, Thomas Wacker General Manager

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