Hotel - Novotel Almaty City Center
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Novotel Almaty City Center Hotel

4.6/5 405 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • ALMATY
  • Languages spoken at the hotel
    • German
    • English
    • French
    • Russian
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Beauty salon
  • Porter
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Massage
    • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-24:00
    • Opening hours : Week-end 00:00-00:00

Business services

  • 7 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
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The Novotel Almaty City Center hotel is located in the business and cultural center of the city within walking distance from the main sightseeing places and business centers. There is a restaurant, lobby bar, 7 conference rooms and spa.

Hotel location

Companies and event centres nearby

Exhibition and convention centre

ATAKENT8 km / 4.97 mi

Exhibition centre

ATAKENT8 km / 4.97 mi

Your meetings and events

Extensive experience and expertise count, and Novotel has both. All our network hotels can organize meetings for up to 50 persons, while our convention center hotels can plan and host very large events.With the Meeting@Novotel offer, Novotel promises the right solution to meet every need.TRANSFORMED MEETING SPACES WITH A FLEXIBILITY FOR AN INTIMATE BOARD MEETING TO A RESIDENTIAL EVENT OF UP TO 220 DELEGATES. WE OFFER A VARIETY OF VERSATILE EVENT SPACES, ALL COMPLIMENTED BY WELL-APPOINTED PRE-FUNCTION AREAS.

Novotel Almaty City Center Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
Fudji 25 m2 3 m 20 0 14 6 0
Luna 25 m2 3 m 20 0 14 6 0
Rennet 25 m2 3 m 20 0 14 6 0
Diva 42 m2 3 m 42 16 20 18 20
Gala 42 m2 3 m 42 16 20 18 20
Elstar 75 m2 3 m 60 20 25 32 50
Calypso 210 m2 3 m 220 48 56 96 150
    • Screen
    • Flipchart
    • Audio and video equipment
    • We offer 7 meeting rooms. It is the perfect venue for any occasion.
    • Podium
    • Lectern
    • Day light
    • WIFI access
    • Overhead projector
    • Airconditioned meeting room
    • Fine Cuisine
    • Conference hotel

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our restaurants and bars

See all our restaurants and bars
4.6/5 AccorHotels Rating 405 reviews

Our guest reviews for
Novotel Almaty City Center

100% genuine reviews from our guests

Find out more
Miriam V. Business - 09/08/2019 AccorHotels review
« BUSINESS STAY »

Great location, facilities and breakfast time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Myriam V. Martinez, Thank you very much for your kind review regarding your recent stay with us. I am really glad to read that you have enjoyed our hotel as well as our unmatched central location, service of staff and tasty buffet breakfast. We would be thrilled to have the chance of welcoming you back to Novotel Almaty City Center in the near future. Kind regards, Altyn Bektassova Assistant Front Office Manager

Frequent T. Families - 08/08/2019 AccorHotels review
« A new hotel with enthusiastic staff »

The hotel was quite good. Brand new, cozy, welcoming staff, perfect location, good for small conferences. Nice pool, great water temperature. Gym was small, decent selection of cardio equipment, very limited strength/power gear. Breakfast...Well, it was there, reasonably good, but not impressive by any stretch of imagination.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sergei K., I would like to take this opportunity to thank you for review regarding your stay with us! All your kind comments are very much appreciated. Let me sincerely apologize for the inconveniences you faced during your stay. I will forward all your remarks with the relevant teams to ensure the necessary actions are taken. We work daily to improve the quality of provided services, and your feedback helps us in this matter. I am very much looking forward to have the chance to welcoming you back in the near future, making sure your next visit will bring you only positive emotions. Please do not hesitate to contact me personally. I will be more than happy to erase this bad image you have from your last stay with us, which does not reflect our usual standards of service. Best regards, Sabina Taipova Guest Experience Manager

Easa H. Families - 02/08/2019 AccorHotels review
« Best value for money »

My experience started the day I made my reservation 2 month back, I found out that hotel managment has excellent and promptness communication with me, so I set very hight expectations in my mind and all those expectations was fullfilled by the team who work there, fast service, nice and worm welcome, place is sprinkle clean and very good breakfast,not to forget the excellent location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Essa h., I would like to thank you for such a candid review. I was really happy to find out that our team’s efforts meet your expectations! I appreciate you highlighting our tasty buffet breakfast and unmatched central location. Nothing makes us happier, as the realization that our guests are leaving the hotel with a good impressions. It would be our pleasure to welcome you back once your travel plans brings you back to Novotel Almaty City Center. With warmest regards, Sabina Taipova Guest Experience Manager

Eugene Business - 27/07/2019 AccorHotels review
« Very nice stay »

Very good new hotel, ideal for business trips

Our hotel has responded to the review
Our hotel has responded to the review

Dear Evgeny F., Thank you very much for taking the time to review your recent stay at the Novotel Almaty City Center. I was delighted to read your wonderful review. It is always a pleasure to receive such a kind words. We certainly look forward to welcoming you back again, hopefully in the nearest future. With warm regards, Sabina Taipova Guest Experience Manager

Aisulu Business - 26/07/2019 AccorHotels review
« Great stay »

Staff is very friendly and helpful. Room is cozy and nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Aisulu M., Many thanks for your very kind review regarding your recent stay with us. We do our best to make our guests feel at home, and we are very pleased when our efforts are noticed. I am really glad to read that you have enjoyed our hotel as well as our comfortable rooms. We sincerely hope we will have an honor of welcoming you back to Novotel Almaty City Center. With my best regards, Sabina Taipova Guest Experience Manager

Akhmadjon Business - 25/07/2019 AccorHotels review
« Payment »

There was one caveat, we came directly to you from the airport, we didn’t have any local currency and at the reception asked for a deposit upon arrival. It was very nice. We would have exchanged money until the evening and would have paid .... The rest was top notch

Our hotel has responded to the review
Our hotel has responded to the review

Dear Akhmadjon A., We very much appreciate for taking the time to review your recent stay at the Novotel Almaty City Center. Let me sincerely apologize for inconveniences you faced upon you arrival. In fact, if the guest does not have local currency, we must take a deposit, as it is a standard procedure in hotel industry. We sincerely hope for your understanding and support. We try to do our best to provide our guests with a great quality of service and your feedback helps us in this matter. We are very much looking forward to have the chance to welcoming you back in the near future, making sure your next visit will bring you only positive emotions. With my best regards, Sabina Taipova Guest Experience Manager

Monish A. Business - 20/07/2019 AccorHotels review
« Almaty Trip July 2019 »

Perfect experience

Our hotel has responded to the review
Our hotel has responded to the review

Dear Monish A., We greatly appreciate the time you have taken to provide us your honest feedback regarding your stay at Novotel Almaty City Center. I am happy to know you enjoyed your stay in general. I was disappointed to identify you were dissatisfied with our gym facility. We would be very glad if you can share your opinion and tell us how could we improve our gym facility. Thank you again for sharing your experience, and we hope your next visit will bring you only positive emotions. Warmest regards, Sabina Taipova Guest Experience Manager

Olga Solo - 17/07/2019 AccorHotels review
« Very nice hotel »

Excellent location, polite trained staff, tasty varied breakfast, modern fresh designed interior.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Olga B., We very much appreciate you took time to write a review regarding your stay at Novotel Almaty City Center. Your fantastic comments are highly appreciated. We would be thrilled to have the chance of welcoming you back again in the near future. Kind regards, Sabina Taipova Guest Experience Manager

Camille S. Business - 16/07/2019 AccorHotels review
« High quality service and employees kindness »

Amazing food, the chef is fantastic!! The team was very kind, and the room was at the expected level of quality. I particularly appreciated the welcome fruit bowl in my room. Thank you for this experience!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Camille S., Thank you very much for your fantastic review! I will definitely forward your encouraging words to our staff, especially to our Chef. It was a great privilege to have you staying with us! It such a pleasure to read that you had a great time with us and we truly hope to see again soon. With my heartfelt best wishes, Sabina Taipova Guest Experience Manager

Anonymous Families - 13/07/2019 AccorHotels review
« Pleasant »

Hotel is modern and clean. Room is well equipped and stylish. I didn't feel as a desired guest whilst checking in. Lady at reception was polite, but cool. She also didn't mention special offers available at hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nagima W., We greatly appreciate the time you have taken to provide us your honest feedback regarding your stay at Novotel Almaty City Center. I am so proud that you were satisfied with your well-equipped room and our hotel facility. I have read with regret that the service was not met your expectations. Our staff try to do their best to provide a great level of service. On your next visit, please feel free to contact me directly. I will be more than happy to arrange the most comfortable stay for you. Take care! Warm regards, Sabina Taipova Guest Experience Manager

C. Business - 10/07/2019 AccorHotels review
« convenient location, clean hotel »

very good breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wing Sun C., We greatly appreciate the time you have taken to share your experience at Novotel Almaty City Center. I was honestly touched by your amazing review regarding our unmatched central location, tasty buffer breakfast and cleanliness. It is such a pleasure for us to receive positive feedback. We will be more than happy to welcome you back again, hopefully in the near future. Kind regards, Sabina Taipova Guest Experience Manager

Daniel Business - 08/07/2019 AccorHotels review
« Outstanding!! »

The hotel is brand new! It opened in Feb 2019. It is very clean, with very nice rooms. It has very good restaurant and is located in city center at walking distance from burger king, starbucks, other restaurants, supermarkets and the touristic site of koke-tobe. Really recomend!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Daniel D., Warm greetings from Almaty! Thank you very much for choosing us for your stay! We are so proud about our central location. The fact that our guests can visit most of the sights of Almaty and different places on foot gives a huge additional plus to everyone's stay. Our housekeeping department with warmth and care try to do their best to keep the hotel clean, especially rooms. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Sabina Taipova Guest Experience Manager

Gerhard Solo - 08/07/2019 AccorHotels review
« perfect location in a very modern hotel »

Novotel is new and you can see it. Price and quality are perfect. Rooms are big, new and modern. Spa ist excellent and the Restaurant was as I am used it from Accor Hotels.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gerhard Michael R., Thank you very much for this fantastic review! I am flattered to read such a wonderful words about our hotel. We are so happy that your stay at the Novotel Almaty City Center resulted in a great experience. We truly hope that you will visit us again in the near future. Kind regards, Sabina Taipova Guest Experience Manager

Anonymous Business - 07/07/2019 AccorHotels review
« Didn’t get service by Kazakh language »

Kazakh language is the official language in kazakhstan! But unfortunately today 07… I didn’t get Kazakh language service by your employee who works at hotel front desk, who’s name is zhansuat, I hope all of your stuff should able to provide service to the Kazakhstan citizen through smooth Kazakh language next time, respect the culture

Our hotel has responded to the review
Our hotel has responded to the review

Dear O. Omirkhan, Thank you for taking the time to tell us about your experience at the Novotel Almaty City Center. I am truly sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. We strive to provide a great service experience for every guest, therefore your feedback is very important for us. Please rest assured that I will share your notes with our staff and we will take the necessary actions. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Sabina Taipova Guest Experience Manager

Gavin Solo - 06/07/2019 AccorHotels review
« One of the best »

It was really good staff were great and room was just as good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gavin Wayne R., Let me thank you for taking the time to share your positive feedback about your recent stay with us. I am so proud that you were satisfied with the attitude and service of our staff and also with your comfortable room. Hopefully we will have the chance to welcome you again in the future. Warmest regards, Sabina Taipova Guest Experience Manager

Vladislav Business - 05/07/2019 AccorHotels review
« Nice hotel Nice city »

Newest hotel. Very good location. Friendly service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vladislav R., Thank you so much for this fantastic review. We are happy that your stay at Novotel Almaty City Center resulted in a great experience. We indeed very much hope to have the pleasure of welcoming you back in the near future. Kind regards, Sabina Taipova Guest experience manager

Kevin Business - 03/07/2019 AccorHotels review
« Mr »

Efficient and enjoyable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kevin Andrew R., We are so happy that you took time to write a review, thank you very much. I am really glad to know you enjoyed your stay. We look forward to welcoming you back again, hopefully in the near future. Warmest regards, Sabina Taipova Guest Experience Manager

Gustavo Business - 30/06/2019 AccorHotels review
« One minor issue »

The lock of my room's door stopped working and I was asked to change my room. It was 22 PM, and I was completely tired. I had to ask the clerk to move my belongings to the new room, when I was expecting her to ask me if I wanted them to be moved. Small but lasting memory about my stay. Overall, the stay was great, awesome room and delicious breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Torres Gustavo A., Let me thank you for sharing your experience regarding your stay with us. We are happy to know you enjoyed the room facility and our tasty buffet breakfast. I have read with regret that the service did not meet your expectations. Our hotel values put guest satisfaction as top priority and we strive to provide a great service. On your next visit, please feel free to contact me personally. I will be more than happy to erase this bad image you have from your last stay with us, which does not reflect our usual standards of service. Warm regards, Sabina Taipova Guest Experience Manager

Kateryna Business - 30/06/2019 AccorHotels review
« Unbearable breakfast »

The room was quite comfortable, convenient. Clean. Reliable internet. Good staff at the reception. In the bathroom we had only shampoo and bath gel. Nothing else. For Novotel it is not sufficient. The rate is lower due to unbearable breakfast: not fresh (even boiled breakfast eggs were not fresh), bacon was as if cooked a year ago. I could eat only nuts... coffee was not good as well... please improve breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Katerina G., Let me thank you for choosing Novotel Almaty City Center and taking the time to share your impressions regarding your stay with us. All your kind words are very much appreciated. In standard room we provide with shampoo, shower gel and natural soup, according to the standards of Novotel brand. And we are always happy to offer executive category of room, where you can find more bathroom amenities. However, I truly regret that you didn’t have a pleasant breakfast experience. Besides, I have forwarded your comments to our administration, especially to Executive Chef, and we will take the appropriate measures to improve it. Thank you once again for sharing your experience, as it stimulates us to improve our quality of provided services. Hopefully we will have the chance to welcome you back again and will have an opportunity to erase this bad image you have from your last stay with us. Warmest regards, Sabina Taipova Guest Experience Manager

Alex Business - 30/06/2019 AccorHotels review
« Wonderful »

Good location, nice and comfortable rooms

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alexander S., I would like to take this opportunity to thank you for your kind review. It was my pleasure to read that you had a great experience here, at Novotel Almaty City Center and you were satisfied with the room facilities and our unmatched central location. We would be thrilled to have the chance of welcoming you back again in the near future. With my best regards, Sabina Taipova Guest Experinece Manager

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