Hotel - Novotel Almaty City Center
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Novotel Almaty City Center Hotel

4.5/5 41 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • ALMATY
  • Languages spoken at the hotel
    • German
    • English
    • French
    • Russian
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Beauty salon
  • Porter
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Massage
    • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-24:00
    • Opening hours : Week-end 00:00-00:00

Business services

  • 7 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
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The Novotel Almaty City Center hotel is located in the business and cultural center of the city within walking distance from the main sightseeing places and business centers. There is a restaurant, lobby bar, 7 conference rooms and spa.

Hotel location

Companies and event centres nearby

Exhibition and convention centre

ATAKENT8 km / 4.97 mi

Exhibition centre

ATAKENT8 km / 4.97 mi

Your meetings and events

Extensive experience and expertise count, and Novotel has both. All our network hotels can organize meetings for up to 50 persons, while our convention center hotels can plan and host very large events.With the Meeting@Novotel offer, Novotel promises the right solution to meet every need.TRANSFORMED MEETING SPACES WITH A FLEXIBILITY FOR AN INTIMATE BOARD MEETING TO A RESIDENTIAL EVENT OF UP TO 220 DELEGATES. WE OFFER A VARIETY OF VERSATILE EVENT SPACES, ALL COMPLIMENTED BY WELL-APPOINTED PRE-FUNCTION AREAS.

Novotel Almaty City Center Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
Fudji 25 m2 3 m 20 0 14 6 0
Luna 25 m2 3 m 20 0 14 6 0
Rennet 25 m2 3 m 20 0 14 6 0
Diva 42 m2 3 m 42 16 20 18 20
Gala 42 m2 3 m 42 16 20 18 20
Elstar 75 m2 3 m 60 20 25 32 50
Calypso 210 m2 3 m 220 48 56 96 150
    • Screen
    • Flipchart
    • Audio and video equipment
    • We offer 7 meeting rooms. It is the perfect venue for any occasion.
    • Podium
    • Lectern
    • Day light
    • WIFI access
    • Overhead projector
    • Airconditioned meeting room
    • Fine Cuisine
    • Conference hotel

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our restaurants and bars

See all our restaurants and bars
4.6/5 AccorHotels Rating 615 reviews

Our guest reviews for
Novotel Almaty City Center

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 41 reviews
Dong-hyun, K. Business - 10/10/2019 AccorHotels review
« very satisfying stay at Novotel Almaty city center »

I was on business trip in Almaty and I've been to this city several times so far and tried a number of five star rating hotel (global chain & local). And I'll say that Novotel (Almaty city center) is the best accomodation experience for me, and I'll definately stay with Novotel for my next visit. The room was maintained nice & tide and all staff is very attending & helpful! I did enjoy the superb breakfast & sauna facility as well.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Dong Hyun K., Let me thank you for your kind review regarding your stay at the Novotel Almaty City Center. It is always pleasure to read such a good words regarding our team. We strive to provide a great level of service experience for every guest, therefore your feedback is extremely valuable for us. We are very much looking forward to welcoming you back again! Kind regards, Altyn Bektassova Assistant Front Office Manager

alaudisoit Business - 10/10/2019 TripAdvisor review
« Perfect location to visit Almaty »

The Novotel Almaty is suitably located just at the bottom of Koktobe park, 10-15 minutes walk from the Arbat and the Green Market, close to great restaurans and on the Dostyk boulevard where you can catch a bus to the mountains. Amazing viw too on the Ili Alatau from your room. A must !

Our hotel has responded to the review
Our hotel has responded to the review

Many thanks for your very kind review regarding your recent stay with us. It is such a wonderful feeling to read that you were satisfied with our unmatched central location and the view from the window. The fact that our guests can visit most of the sights of Almaty on foot and find any kind of transport to different directions gives a huge additional plus to everyone's stay. It would be such a pleasure to welcome you back once your travel plans brings you back to Novotel Almaty City Center.

Anonymous Business - 09/10/2019 AccorHotels review
« Great hotel with amazing breakfast, some minor customer service issues »

Really modern hotel in an excellent location in the city. The breakfast was great! Only issue I experienced is that housekeeping forgot to turn over and clean my room one day, and when I called the front desk, they didn't seem to be bothered or apologetic. Housekeeping did show up 15 minutes later and briefly cleaned the room at my request.

Gord Business - 09/10/2019 AccorHotels review
« overnighter in Almaty »

was great from the early morning check in to the assistance ordering a pizza to the easy check out procedure all was great. Location is perfect and easy to get too all i needed.

John M. Couples - 09/10/2019 AccorHotels review
« Excellent in all respects »

Very comfortable room, excellent breakfast, lovely swimming pool, very good location, and very pleasant staff. We were extremely pleased with the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. John Alexander M., Many thank for choosing Novotel Almaty City Center for your stay! Your praising comments are highly appreciated. It was a great privilege to have you staying with us! We would be thrilled to have the chance of welcoming you back again in the near future. Kind regards, Altyn Bektassova Assistant Front Office Manager

Vasyl Business - 07/10/2019 AccorHotels review
« New hotel . Nice meal, but boring because all time the same menu »

Good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vasyl B., Let me thank you for taking time to share your opinion regarding your recent stay at the Novotel Almaty City Center. Your opinion is extremely important for us. We work daily to improve the quality of provided services, and your feedback helps us in this matter. Thank you again for sharing your experience, and we hope your next in the not very distant future. Kind regards, Sabina Taipova Guest Experience Manager

Anonymous Business - 07/10/2019 AccorHotels review
« Very helpful front desk staff. Exceeded expectations. »

Comfortable, clean room; nice view from room and hallways; delicious breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jocelyn Carol N., It was my pleasure to read that you enjoyed our hotel as well as tasty buffet breakfast, room facility and view from the window. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We indeed very much hope to have the pleasure of welcoming you back again at the Novotel Almaty City Center. Sincerely, Sabina Taipova Guest Experience Manager

Medet A. Business - 06/10/2019 AccorHotels review

Amazing hotel with very professional staff. Room was very comfortable, nice view, relaxing shower and bed. Thank you Novotel Almaty.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Medet A., Many thank for choosing Novotel Almaty City Center for your stay! Your praising comments are highly appreciated. It was a great privilege to have you staying with us! We would be thrilled to have the chance of welcoming you back again in the near future. Warm regards, Sabina Taipova Guest Experience Manager

Soon C. Business - 06/10/2019 AccorHotels review
« The Novotel Experience »

It says my first time in Kazakhstan and you have made it an enjoyable experience by providing that familiarity in an unfamiliar country.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Soon Eng C., Let me thank you for your kind review regarding your stay at the Novotel Almaty City Center. We are so happy that your first time in Kazakhstan and your stay with us resulted in an enjoyable experience. It was a great privilege to have you staying with us! We look forward to welcoming you back for another stay with us. Kind regards, Sabina Taipova Guest Experience Manager

D Business - 04/10/2019 AccorHotels review
« in general my feedback is very positive. Thank you for referring »

almost everything was fine. The only one tiny thing I wasn't happy - I wasn't able to find a conditioner for hair which is important for me )

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dariga T., We very much appreciate your feedback regarding your stay at the Novotel Almaty City Center. I am happy to know you enjoyed your stay in general. As per Novotel standards, we provide our guest only with soap, shampoo and shower gel, however, we will take into account your remark about hair conditioner. We strive to provide a great level of service experience for every guest, therefore your feedback is extremely valuable for us. We are very much looking forward to welcoming you back again! Warm regards, Sabina Taipova Guest Experience Manager

Family - 04/10/2019 TripAdvisor review
« Good Hotel very well located »

Good Hotel very well located, there was only a little problem with the online payment, however it was easily solved in the hotel. The entrance lobby is too little for the reception, bar and playground.

Our hotel has responded to the review
Our hotel has responded to the review

I would like to take this opportunity to thank you for posting a review with regards to your stay with us. I am really glad you enjoyed our unmatched central location. The fact that our guests can visit most of the sights of Almaty on foot gives a huge additional plus to everyone's stay. We strive to provide a great level of service experience for every guest, therefore your feedback is extremely valuable for us. We would be thrilled to have the chance of welcoming you back to Novotel Almaty City Center in the near future. With kind regards, Sabina Taipova Guest Experience Manager

Mikhail Business - 03/10/2019 AccorHotels review
« Satisfied. »

Please include 2 bottles of water - 1 bottle is too little. Everything else is excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mikhail K., We very much appreciate your review regarding your stay with us. We are happy to know that your stay at the Novotel Almaty City Center resulted in an excellent experience. Thank you for sharing your opinion concerning the bottles of water in room. We will take into account your remark as we strive to improve the quality of services provided. We will be more than happy to see you again in the near future! Best regards, Sabina Taipova Guest Experience Manager

Kevin B. M. I. Families - 02/10/2019 AccorHotels review
« Exemplary in such a short time. »

Denis, we regret not having the opportunity to thank you personally on our departure for what, service wise is a great job done in such a short time from opening on the quality of service delivery from you and your entire team we came in contact with during our four night stay. Well done and indicative of the growth potential to come we hope.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kevin Brendan M., Many thanks for your very kind review regarding your recent stay at the Novotel Almaty City Center. I will definitely forward your encouraging words to the Novotel Team, especially to our General Manager. All your kind words are the fuel to our motivation, the fire to our passion to do our best every day and I am tremendously grateful for that. Thank you also for bringing to our attention your note, concerning the pressure in the shower. This will be addressed with the relevant teams to ensure the necessary actions are taken. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We are very much looking forward to welcoming you back again! With my best regards, Sabina Taipova Guest Experience Manager

Hakan A. Business - 01/10/2019 AccorHotels review
« Double charge for a nite. »

I had reservasation over booking.com with pre-paid. but I have charged one more time on 24.09.2019 night again.. Even it was pre-paid accomadation and why did you charge again during check out? it had very early check-out and I was tired so I missed the mistake and paid again. I have a room on 6 floor and it was very bad smell, so I wanted to change my room next day and my new room was on 5th floor, that was OK. I am waiting for your reply about double charge room night..

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hakan A., First and foremost, let me thank you for taking the time to share your opinion regarding your recent stay with us. I have read with regret that you have faced with inconveniences caused by improper payment for accommodation, please allow me to express my sincerest apologies. Please note that this situation was a true exception to our normal practices. Kindly accept the compensation of your stay in the form of a credit refund, which was issued to your Credit card. Our Front office team try to make their best to provide with the best service. Unfortunately, we did not have an available room on the 6 floor at the time you requested, due to our physical occupancy in the hotel. Furthermore, in each and every cases we aim to provide the best available room according to our guests' needs and preferences. Once again, I am truly sorry for the inconvenience. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us, which will be on the 9th of October. Please feel welcome to contact me directly. It would be my pleasure to arrange the most comfortable stay for you and to erase this bad image you have from your last stay with us. With my best regards, Sabina Taipova Guest Experience Manager

R Families - 01/10/2019 AccorHotels review
« Reception staff extremely helpful and friendly »

I was just impressed with how helpful and friendly all the reception staff was. People at the restaurant were also nice and helpful but their English was not very good in general. Overall, we get much enjoyed our stay!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rindy Peng Z., We greatly appreciate the time you have taken to provide us your impressions regarding your stay at Novotel Almaty City Center. I am so proud that you were satisfied with the attitude and service of our staff. It such a pleasure to read that you enjoyed your stay and we truly hope, that you will visit us again in the not very distant future! With my best regards, Sabina Taipova Guest Experience Manager

Oleg Business - 30/09/2019 AccorHotels review
« Good »

Everything was fine.

Our hotel has responded to the review
Our hotel has responded to the review

I thank you for your kind review regarding your stay with us. I am really glad to know that you enjoyed your stay and we are looking forward to welcoming you back again at the Novotel Almaty City Center. Kind regards, Sabina Taipova Guest Experience Manager

Dmitry Business - 27/09/2019 AccorHotels review
« Great Stay »

I have enjoyed my stay quite a lot; thank you for the great job your team is doing, and I'd like to highlight that attitude of all staff members I've spoken to during my stay was outstanding.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dmitrii L., It was my pleasure to read that you had a great experience here, at Novotel Almaty City Center and you were satisfied with the all the services we provide. Thank you for being our loyal member of Accor Live Limitless. I have read with regret that you was not offered an upgrade service, as it required per standards, please accept my sincerest apologize. Unfortunately, we did not have an available room due to the high occupancy in our hotel. Once again, I am truly sorry for the inconvenience. I sincerely hope that we will have the honor of welcoming you back again in the near future. With my best regards, Sabina Taipova Guest Experience Manager

Ihor Business - 23/09/2019 AccorHotels review

In general, it’s normal

Our hotel has responded to the review
Our hotel has responded to the review

Thank you very much for your feedback. We are delighted to know that you enjoyed the stay in general. I have noticed you gave us such a law rating for our breakfast. We will be very grateful if you share your opinion on how we can improve the breakfast? Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We are awlays glad to see you among our guests! With my best regards, Sabina Taipova Guest Experience Manager

Luther L. Business - 23/09/2019 AccorHotels review
« Fantastic hotel...excellent location »

Stayed at the Novotel while on a business trip. Room was very comfortable and my view of the city was great. Many English speakers on staff. Breakfast was delicious, especially the omelets. I recommend to anyone visiting Almaty.

Our hotel has responded to the review
Our hotel has responded to the review

Many thanks for this fantastic review! This is the fuel to our motivation, the fire to our passion to do our best every day and I am tremendously grateful for that. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We indeed very much hope to have the pleasure of welcoming you back again in the near future. With warm regards, Sabina Taipova Guest Experience Manager

Jan F. Business - 22/09/2019 AccorHotels review
« SOS Children's Villages International »

Everything went very well. Hotel staff was really helpfull, meeting room and all services were just perfect. All participants enjoyed the stay at the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

It was my pleasure to read that you and all participants of your wonderful organisation had a perfect experience here, at Novotel Almaty City Center and you were satisfied with all the services. I will definitely forward your kind words to our Novotel team. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We look forward to welcoming all of you back again in the near future. With my best regards, Sabina Taipova Guest Experience Manager

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