Hotel - Hotel de la Cité Carcassonne-MGallery
Mgallery by Sofitel Hotel Mgallery by Sofitel Hotel

Hotel de la Cité Carcassonne-MGallery

4.5/5 1,885 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 16h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Reduced mobility rooms
  • Pets allowed 15  EUR
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor heated pool
  • Well-being
    • Hammam (Paying)
    • Jacuzzi (Paying)
    • Massage (Paying)
    • Solarium
  • Babysitting on request
  • Bicycles rental  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 5 meeting room(s)
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Companies and event centres nearby

Company

AIRBUS104 km / 64.62 mi SIUERS DARQUES26 km / 16.16 mi
PIERRE FABRE68 km / 42.25 mi

Your meetings and events

Equipped with top-of-the-range audiovisual equipment with a giant screen, VCR, digital overhead projector and photocopier, this hotel can organize seminars, cocktail parties and receptions for up to 250 guests.Numerous activities (medieval banquets with troubadours and minstrels, medieval jousts, regional wine tasting or cruises along the Canal du Midi) can be organized on request.

Hotel de la Cité Carcassonne-MGallery Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
DAME CARCAS 2 (B) 23 m2 2 m 20 12 0 12 0
DAME CARCAS 1 (A) 27 m2 2 m 20 15 0 15 0
DAME CARCAS 3 (A+B) 40 m2 2 m 25 20 0 20 24
VILLA SAN MICHELE 100 m2 4 m 80 35 0 35 48
LE SALON DU JARDIN 350 m2 3 m 180 80 0 120 220
    • Podium
    • Day light
    • WIFI access
    • Syndicate rooms
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 59 rooms

Our restaurants and bars

See all our restaurants and bars
4.7/5 AccorHotels Rating 3,938 reviews

Our guest reviews for
Hotel de la Cité Carcassonne-MGallery

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 1,885 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Tova G. Couples - 09/07/2019 AccorHotels certified review
« Wonderful hotel inside the walls »

The service was impeccable and the room was spotless and spacious with a large bathroom. The breakfast had all the choices one could desire plus more. Beautiful pool area with cypress trees lining the area and the the large garden was perfect for an aperitif, breakfast or dinner. The hotel transport to and from the car-park was efficient.

W Couples - 09/07/2019 AccorHotels certified review
« Nice stay, nice setting, minor improvements would make it superb »

We had an enjoyable stay. We arrived early, before the check-in time, so we had lunch in the bar. The promised ready time turned out to be optimistic.

Kay C. Couples - 08/07/2019 AccorHotels certified review
« Best hotel, I have ever stayed at! »

The location of the hotel is amazing, the service is excellent and the bed was super comfy.

Anonymous Couples - 08/07/2019 AccorHotels certified review
« Nice hotel in a historic city. »

The hotel was very nice with only minor issues mostly related to being there during a heat wave.

Lisa B. Couples - 08/07/2019 AccorHotels certified review
« Amazing! »

The hotel was fantastic and the staffs were so helpful and lovely.

Sf T. Families - 07/07/2019 AccorHotels certified review
« Beautiful hotel suite and excellent service »

Maxime, our driver/bellhop/valet, was super nice and welcoming.

Clan A. Couples - 07/07/2019 AccorHotels certified review
« Perfect experience in a unique location »

The central location made it possible to explore far more thoroughly knowing we could rest well, nearby. One of the best hotels we have ever stayed at - worldwide.

Thomas M. Couples - 07/07/2019 AccorHotels certified review
« Great hotel but ruined to a degree by not providing showers on day of check out »

Hotel was good. Food was ok, not as good as expected but still good. Very disappointed we could not shower after check out - not much effort was put in to help on this matter either

Tc Families - 06/07/2019 AccorHotels certified review
« Superb hotel in beautiful setting »

Lovely hotel, excellent service, fantastic restaurant. Being able to relax by the pool in a medieval castle is a very special experience. Breakfast is excellent and the view from the gardens is amazing.

Jacqueline T. Couples - 06/07/2019 AccorHotels certified review
« Excellent Stay......Loved Every Minute! »

Wonderful reception, we were up-graded on arrival and had a bottle of Champagne in our room, we ate in the Barbacane, a memorable experience, room service was also good. The staff were,without exception, attentive and helpful. We were returning guests and it was even better than last time!!

Phil Y. Couples - 06/07/2019 AccorHotels certified review
« Perfect »

Perfect

Anonymous Business - 06/07/2019 AccorHotels certified review
« Wonderful couple of days in Carcassonne. »

Excellent staff and service. Some improvements for bathroom facilities are recommended.

James R. Families - 04/07/2019 AccorHotels certified review
« Amazing- back next year »

Everything was perfect- although maybe someone coming to pool area to take drink orders.

Anna, W. D. Couples - 04/07/2019 AccorHotels certified review
« Unforgettable stay in the most elegant hotel »

Superb experience in every way. The welcome area functioning and luggage delivery is a dream! Monique from the reception was exceptionally helpful and pleasant to us. The historic building itself is a treat to even see, let alone reside in. Our dinner in La Barbacane was one of the best dinners ever. The setting is beyond excellent! In short, it doesn't get any better.

Virginia Families - 04/07/2019 AccorHotels certified review
« A beautiful experience with a few shortcomings »

The hotel is astonishing, the building and the garden are gorgeous, it's very comfortable and welcoming. The service outside we found to be a little slow and forgetful (asking three times for a bottle of water, for instance, on the rare occasions the waiter appeared). The food and drinks were excellent, the staff outstanding (especially the lady running the breakfasts who was especially noteworthy).

Helen Couples - 30/06/2019 AccorHotels certified review
« Beautiful stay in the Citadel »

Lovely room in a beautiful hotel. Slight problem when leaving as although Reception had booked our taxi they didn’t actually deliver the luggage at the same time. This meant that the driver had to wait while a porter went back to the hotel to collect it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Helen J., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I have taken into account your remark. I will make sure that will not happen again. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Sharon A. Couples - 29/06/2019 AccorHotels certified review
« Luxury Model Hotel with an Old World Backgroun »

Room, staff, and facilities were excellent. Especially enjoyed the pick up and check in assistance. It was an excellent stay for my husband myself. Except---the food at the restaurant leaves a lot to be desired. Wine steward was impolite and rude when we ordered just a glass of wine- instead of a bottle. The restaurant was elegant, but the food taste was totally disappointing. We had the lobster five course and each "tiny" plate left no positive impression. the appetizers and desserts in between were good and the waiter and matre'd were excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joachim O., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne. It is always a pleasure to receive positive feedback. I will share your comments with our team. However, I feel very sorry that you were disappoited by our restaurant. Indeed, it was totally unacceptable. It does not reflect the reality but I will have a talk with David, our F&B Director. Thank you again for sharing your experience, and we hope your next visit will more pleasant as the previous one. Sincerely,

Kevin O. Families - 26/06/2019 AccorHotels certified review
« The must stay location visiting Carcassonne »

The hotel blends perfectly together with the the historic feel of the walled city but combines all modern 5 Star amenities and expectations

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kevin O., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Anonymous Friends - 26/06/2019 AccorHotels certified review

A lovely hotel but we were very disappointed that we were unable to obtain more than a snack when we arrived just after 2pm. We would expect a proper all day dining service to be offered in a 5 star hotel in a tourist destination such as this. Apart from the excellent barman, the rest of the serving staff could have been more helpful and engaged.

Anonymous Families - 24/06/2019 AccorHotels certified review
« Very beautiful room and bathroom »

Our room was very beautiful and loved the large bathroom. My only complaint was that there was a lot of outside noise. People talking outside very late and trucks early in morning.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Maureen S., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne. It is always a pleasure to receive positive feedback. I will share your comments with our team. However, I feel very sorry that you have been disturbed by the noise. For your next stay, do not hesitate to ask for another room. I woudl be very pleased to do it for you. Thank you again for sharing your experience, and we hope your next visit will be more pleasant as the previous one. Sincerely,

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