Hotel - Hotel de la Cité Carcassonne-MGallery
Mgallery by Sofitel Hotel Mgallery by Sofitel Hotel

Hotel de la Cité Carcassonne-MGallery

4.5/5 1,957 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 16h00
Check out up to 12h00

Services and practical information

Paying

Leisure and activities

Catering

  • Breakfast

Business services

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Hotel location

Companies and event centres nearby

Company

AIRBUS104 km / 64.62 mi SIUERS DARQUES26 km / 16.16 mi
PIERRE FABRE68 km / 42.25 mi

Your meetings and events

Equipped with top-of-the-range audiovisual equipment with a giant screen, VCR, digital overhead projector and photocopier, this hotel can organize seminars, cocktail parties and receptions for up to 250 guests.Numerous activities (medieval banquets with troubadours and minstrels, medieval jousts, regional wine tasting or cruises along the Canal du Midi) can be organized on request.

Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
DAME CARCAS 2 (B) 23 m2 2 m 20 12 0 12 0
DAME CARCAS 1 (A) 27 m2 2 m 20 15 0 15 0
DAME CARCAS 3 (A+B) 40 m2 2 m 25 20 0 20 24
VILLA SAN MICHELE 100 m2 4 m 80 35 0 35 48
LE SALON DU JARDIN 350 m2 3 m 180 80 0 120 220
    • Podium
    • Day light
    • WIFI access
    • Syndicate rooms
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Sculpted wood paneling, ornamental tapestries and stained-glass windows - everything comes together to create a warm and intimate atmosphere.Spacious rooms elegantly decorated in a sophisticated French style and pleasantly furnished thanks to the know-how of local artisans.

  • 59 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 4 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • High speed transmission line
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.7/5 AccorHotels Rating 4,333 reviews

Our guest reviews for
Hotel de la Cité Carcassonne-MGallery

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 1,957 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
James M. Couples - 11/11/2019 Confirmed reviews AccorHotels
« Above and beyond »

Everything about our stay was wonderful. Prior to our arrival, I messaged ahead to tell the hotel about my partner's birthday. When we arrived (after the courteous valet have us a much appreciated tour) we discovered that we'd been upgraded and that the room had been decorated with balloons and a happy birthday slip on the bed. This was so thoughtful and much appreciated by the birthday girl. The hotel and room itself were divine. Many hotels talk about being 5* however, in actuality, are anything but. That's not the case here. We didn't dine at the restaurant, but the hotel's barman was very helpful and suggested some wonderful places nearby. The only improvement, and it's very minor, would be a better entertainment system. There's no VOD on the TVs with DVDs available from reception. There wasn't a very wide selection and I think a new system would be a great addition. But again, that was the only minor issue in a near perfect experience.

Nicola Families - 07/11/2019 Confirmed reviews AccorHotels
« A luxurious family treat »

The rooms were luxurious and we had a wonderful view of the garden. The staff were all smiling and helpful and treated us as valued guests. We had gorgeous weather and sitting outside in the garden being served drinks felt like a real treat. The breakfast was devine with lots of choice and the most wonderful homemade jam!

D. Families - 03/11/2019 Confirmed reviews AccorHotels
« Unbeatable location, historic charming building with its challenges and »

Loved the location and heritage of the building, as well as the atmosphere. This comes - of course - with some logistical challenges. Set up of the room not ideal (wardrobe in the bathroom?). Breakfast could be improved in variation.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dirk O., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne. It is always a pleasure to receive positive feedback. I will share your comments with our team. We take good notes of your remarks in order to improve our service and amenities. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Gilles Families - 29/10/2019 Confirmed reviews AccorHotels
« Magnificent Hotel, Excellent Service »

The Hotel is well located within the city and is part of its very history. From the moment when we arrived, we have been very well taken care of starting from the "Voiturier" to the check in employees who kindly upgraded us to a wonderful suite. The room was richly decorated, the salons very cozy and welcoming, beautiful bar and wonderful dining room. My wife said she had one of her best ever breakfast there. The extreme kindness of every single employee made our stay one of the best ever. I highly recommen this hotel to everyone who wants to discover comfort and history

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gilles F., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Jackie Couples - 28/10/2019 Confirmed reviews AccorHotels
« Lovely place to stay in the heart of le Citè.Exc »

Impressed by the private car park and collection by car to Hotel. Lovely, friendly welcome from porter and receptionist. Very pleased to be given an up-grade to our room. Excellent breakfast with fresh and varied ingredients.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jackie D., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Anonymous Couples - 27/10/2019 Confirmed reviews AccorHotels
« Amazing location, super helpful service, superb evening dining »

We had a great stay. Thoughtful staff, a truly delicious evening meal in the restaurant (although quite hard to get a booking at lunch and dinner on some days with alternative dining offered within the hotel), and an upbeat and delightful breakfast team. The view of the ancient walled ramparts from our window was wonderful. Thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael W., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Ruth N. Friends - 25/10/2019 Confirmed reviews AccorHotels

I enjoyed my stay very much but I ordered room service one evening and it was awful, the omelette was mushy & way to underdone inside & cold and the soup was warm when I asked for it hot and for an omelette & soup it was 50E which is way too expensive

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mister N., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne. It is always a pleasure to receive positive feedback. I will share your comments with our team. However, I am sorry that you have been disappointed by your room service. Indeed, this is totally unacceptable. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

David R. Couples - 25/10/2019 Confirmed reviews AccorHotels
« Excellent hotel in a lovely location. »

Super hotel and we were very well looked after especially by the night manager (I think it was Olivier). Lovely breakfast and good to see that there was a long serving for time. All our needs were met. Thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David RRogers, We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

David Friends - 24/10/2019 Confirmed reviews AccorHotels

Able to check in early which was great. Service was great throughout our stay - excellent breakfasts and hotel has a great location

Our hotel has responded to the review
Our hotel has responded to the review

Dear David W., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Martin Couples - 23/10/2019 Confirmed reviews AccorHotels
« Cosy »

It was good. Very comfy room and nice ambience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Maria Elena U., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Jl Families - 21/10/2019 Confirmed reviews AccorHotels
« Ms »

Welcoming. Comfy beds

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Yp Friends - 21/10/2019 Confirmed reviews AccorHotels
« A beautiful hotel with excellent service. »

Fantastic service from the front desk to the bar and restaurant. The room was clean and attractive and we appreciated the upgrade! We loved our stay with you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yvonne P., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Neil C. Couples - 21/10/2019 Confirmed reviews AccorHotels
« Fantastic and very welcoming »

We were met with a friendly welcome at reception, and the efficiency of all staff was commendable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Neil C., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

C M. Friends - 15/10/2019 Confirmed reviews AccorHotels
« Stunning room with amazing amenities and views of the city. »

We absolutely loved our stay and very grateful to be in the gothic suite. Everyone was so incredibly polite and accommodating. The little touches and level of detail throughout the decor of the hotel were much appreciated and we looked at the paintings for over an hour. Our drivers were polite and helpful, quickly and efficiently getting us where we needed to go and ensuring we had what we needed. Thank you for a wonderful stay. We will definitely come back to visit again next year!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Célia M., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Charles F. Couples - 13/10/2019 Confirmed reviews AccorHotels
« Great Hotel within the Historic Old Cite Walls »

We enjoyed our stay in the hotel very much. The staff were very friendly and helpful. The hotel is in the former “Bishop’s Palace” and it is beautiful inside. Everything in the Old Cite was easily walkable from the hotel. The dinner at the restaurant was excellent, as were the breakfasts. I highly recommend this hotel!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Charles F., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Anonymous Friends - 13/10/2019 Confirmed reviews AccorHotels
« Wonderful experience of staying inside the wall city »

Hotel de la Cite offers an unique experience within the castle. The room is spectacular and the staff are very friendly. I will recommend this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sihpin C., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Brad C. Couples - 12/10/2019 Confirmed reviews AccorHotels
« Unbelievable »

This was a highlight of our trip. Magnificent service in and extraordinary environment. The quality of our visit can not be explained. It is a MUST.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bradley C., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

M R. Couples - 10/10/2019 Confirmed reviews AccorHotels

One night Everything went smoothly, in and out of the parking lot. Friendly staff and a nice room overlooking the city.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael r., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Katie H. Couples - 10/10/2019 Confirmed reviews AccorHotels
« Total luxury and comfort »

My wife and I had a great two nights at the hotel and would happily stay again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Katie H., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Ryan Couples - 09/10/2019 Confirmed reviews AccorHotels
« Amazing hotel! »

Staff was extremely courteous and friendly. Very professional and helpful. Unable to visit the restaurant due to a booked event in the restaurant but they upgraded our room to an absolutely beautiful suite. We will absolutely stay here again when we come back to Carcasonne.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ryan J., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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