Hotel - Grand Mercure Dongguan Humen
Grand Mercure Hotel Grand Mercure Hotel

Grand Mercure Dongguan Humen

4.0/5 141 reviews
  • The hotel has wifi WIFI/Internet Access
  • The hotel does not have a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying

Leisure and activities

Catering

  • Breakfast

Business services

See all services

Hotel location

Companies and event centres nearby

Company

NESTLE20 km / 12.43 mi YICUN FASHION5 km / 3.11 mi
NOKIA20 km / 12.43 mi

Exhibition and convention centre

GDE10 km / 6.21 mi

Your meetings and events

Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
Huiyuan meijue banquet hall 0 m2 0 m 0 0 0 0 0
    • Videoconferencing
    • Day light
    • WIFI access
    • Syndicate rooms
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room
    • Simultaneous interpreting

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 252 rooms
  • 69 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 4 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Trouser press in room
    • Safe deposit box in room
    • Telephone
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Baby bed
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Microwave in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.0/5 AccorHotels Rating 609 reviews

Our guest reviews for
Grand Mercure Dongguan Humen

100% genuine reviews from our guests

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tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 141 reviews
William T. Business - 04/10/2019 Confirmed reviews AccorHotels
« Not pleased not an Mercure standard »

Basically I arrive the hotel straight from HK ferry to.shekuo and car ride Reach hotel hungry looking for food, restaurant cant be bother to entertain 2 of us because they are closing ... 2 orders put into 1 plate for us to share .... Room is fine ... Restaurant and room service not good seriously

Michael F. Business - 30/09/2019 Confirmed reviews AccorHotels
« ecxellent »

Great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chung-Hwa F., We very much appreciate your comments regarding your stay at the Grand Mercure Dongguan Humen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michelle Real Guest Relations Manager

Neil Solo - 24/09/2019 Confirmed reviews AccorHotels
« Good location »

The hotel was centrally located and was clean with friendly staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Neil Paul John B., We very much appreciate your comments regarding your stay at the Grand Mercure Dongguan Humen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michelle Real Guest Relations Manager

Peter L. Solo - 22/09/2019 Confirmed reviews AccorHotels
« Leisure Two days in Humen »

Hotel location is fine amid the centre of the town with easy access to most attractions. Lobby is good, room floor corridors are generally acceptable but not grand. Room cleanliness is about average but can be better. Pillows are terrible of which the pillow cases look so worn out and soiled as if never get changed for new customers. Hotel front staff are mainly mono-lingual in Putonghua, worse is they don't seem to know about the commuting logistics on how to get around in a small town called Humen. Basically helpless if you intend to seek directional advice. The welcome "Fruit" plate and welcome drink for Accor members are inarguably cheap -look presented more like a joke!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kwai Sang Peier I., Thank you for taking the time to tell us about your experience at the Grand Mercure Dongguan Humen. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Michelle Real Guest Relations Manager

Mike Business - 17/09/2019 Confirmed reviews AccorHotels
« Overall pretty good but canceled international internet access »

I stayed in Grand Mercure whenever I visited my company's facility in Humen. Majorly because the overall infrastructure and experience was great and has international internet access in the rooms. I surprisingly found out that I can no longer log into non-china websites in my last stays and really frustrated me a lot.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chuan Keng T., We very much appreciate your comments regarding your stay at the Grand Mercure Dongguan Humen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regards to the internet access for foreign website, we are very sorry because the Chinese government blocked at the moment. We are hoping will be unblock after the National Day. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michelle Real Guest Relations Manager

Algernon Couples - 11/09/2019 Confirmed reviews AccorHotels
« Help us to solve the booking issue! »

Relaxed and good experience!

L. M. F. Business - 12/08/2019 Confirmed reviews AccorHotels
« WiFi not stable and light not bright »

Pillow must change new , sleep 1 is too low, put double is too high

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Michelle Real

Corbin C. L. Business - 04/08/2019 Confirmed reviews AccorHotels
« Make it a bargain »

I have made a monthly stay in the hotel for almost 6 years

Nicky Business - 05/07/2019 Confirmed reviews AccorHotels
« So so »

Facility is so so. Wifi is very weak. The point I still consider to this hotel is the royalty membership that I can accumulate the points. I think Wifi connection is the first that your hotel needs to fix. The internet connection is very very slow during the night. If it is continue, I will switch the hotel and I will not stay in Humen hotel anymore if I find better choice.

Joely T. Business - 05/07/2019 Confirmed reviews AccorHotels
« Very bad quality »

The room air conditioning was not cold at all the room so humid and hot we have to checked out one day earlier because too hot to sleep and no complimentary tea or coffee in the room and the fridge was locked. I won’t stay again

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joely Simwuen T., Thank you for taking the time to tell us about your experience at the Grand Mercure Dongguan Humen. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Michelle Real Guest Relations Manager

John F. Business - 26/06/2019 Confirmed reviews AccorHotels
« Convenient location in Humen »

The check in and check out experience were great during the stay. The front office staff is efficient. The location is convenient to entertainment, transportation and recreation (like Humen Garden).

Alex Business - 09/06/2019 Confirmed reviews AccorHotels

Rooms are good quality, comfortable and clean. The quality and variety of the Breakfast buffet is poor and not at the level you normally expect from a Grand Mercure.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chi Wan Y., We very much appreciate your comments regarding your stay at the Grand Mercure Dongguan Humen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. And regards to our poor breakfast, I will inform the chef to make some action in order our customer like you will more feel satisfy. Sincerely, Michelle Real Guest Relations Manager

Glenn Business - 09/06/2019 Confirmed reviews AccorHotels
« A nice place to stay in Humen. »

Grand Mercure Hotel is a nice Hotel to stay in at Humen. The place was clean and the room spacious. The attitude of the staff was really fantastic - courteous, efficient and with a cheerful disposition.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Glenn T., We very much appreciate your comments regarding your stay at the Grand Mercure Dongguan Humen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michelle Real Guest Relations Manager

Couples - 05/06/2019 TripAdvisor review
« Difficult to do poorly »

This is our first stay in this Hotel. Our experience on Grand Mercure has been always positive. But this hotel is really poor. Very small room not clean 100%. Breakfast similar to One star Ostel with dirty coffee machine, only chinese cold food. We had the bad chance to have also a dinner and it was noisy, dirty, cold and horrible taste. I cannot describe the servce which is in line with other features. Englis language is absolutely not applied to any level of people. NEVER AGIAN!

glenntan8882018 Business - 03/06/2019 TripAdvisor review
« A good hotel in Humen. »

Grand Mercure Hotel Humen is a nice hotel to stay whenever you find yourself in Humen. The staff are nice and courteous, not to mention very efficient in their work. The hotel itself is nice also. The room I stayed in was ezquisite.

Douglas D. J. Business - 26/05/2019 Confirmed reviews AccorHotels
« No wifi, under system maintenance »

There is no wifi in room #1110 during the duration of this stay, and at the lobby the following day due to systems maintenance according to the front lobby officer. This is a business trip and I could not even check my emails that my overseas clients are very upset about me not replying them.

May C. Families - 26/05/2019 Confirmed reviews AccorHotels
« Excellent hotel with great location. »

It is my second visit and everything is great as it has been ie. room type, location, price, service mind, etc. But the cons (for your improvement) are smoking in the Lift/lobby!!, breakfast has no variety, too much carbohydrate, and with small portion.

Felix C. G. C. Business - 06/05/2019 Confirmed reviews AccorHotels
« Managing Director of Aluminium Service Centre Sdn. Bhd., Malaysia. »

I have been staying in this hotel since 2000 and was satisfied with the management, the location and the food. Please continue to improve the satisfaction of your clients in time to come.

Janero Business - 30/04/2019 Confirmed reviews AccorHotels
« Good experience with resonable price »

Keep going

Pat C. Families - 24/04/2019 Confirmed reviews AccorHotels
« Hotel Rates are very reasonable but..... »

This hotel is quite different than other Accor Hotels, as a Gold Member, there's no welcome drinks offered. The room is alright, but problems with the A/C, feeling humid and warm inside the room, sweating... ended up requesting an electric fan to keep the air (warm air) flowing inside the room

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