Hotel - Novotel Santos
Novotel Hotel Novotel Hotel

Novotel Santos Hotel

4.0/5 562 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Private indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early Check in from 9AM (Paying)
    • Late check-out up to 3pm (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Porter

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00-0:00
    • Opening hours : Week-end 0:00-0:00

Business services

  • 3 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

CMA CGM0.21 km / 0.13 mi LIBRA TERMINAIS6 km / 3 mi MSC1 km / 0.62 mi SBM OFFSHORE0.21 km / 0.13 mi
CONSTRUTORA BRASIL0.1 km / 0.06 mi MAERSK0.9 km / 0.56 mi PETROBRAS1.8 km / 1.12 mi VAN OORD4.1 km / 2.55 mi

Congress centre

MENDES0.7 km / 0.43 mi MENDES CONVENTION0.7 km / 0.43 mi

Your meetings and events

The Novotel Santos hotel boasts an events space that is ideal for both social and corporate events. There are 3 rooms that can hold up to 50 people each.The Novotel Santos hotel boasts an events space that is ideal for both social and corporate events. There are 3 rooms that can hold up to 50 people each.The Novotel Santos hotel boasts an events space that is ideal for both social and corporate events. There are 3 rooms that can hold up to 50 people each.

Novotel Santos Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
ANCHIETA 45 m2 2.6 m 50 17 10 30 32
IMIGRANTES 37 m2 2.6 m 50 17 10 30 24
RIO-SANTOS 38 m2 2.6 m 50 17 10 30 24
    • Videoconferencing
    • Podium
    • Day light
    • WIFI access
    • Syndicate rooms
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room
    • Simultaneous interpreting

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 228 rooms

Our restaurants and bars

See all our restaurants and bars
4.4/5 AccorHotels Rating 4,709 reviews

Our guest reviews for
Novotel Santos

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 562 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Anita C. Business - 08/05/2019 AccorHotels certified review
« A great hotel close to the beach »

I enjoyed staying at the Novotel Santos. The location s great for shopping and the beach. The rooms are modern and very clean and all staff were very helpful

Luis C. Business - 25/04/2019 AccorHotels certified review

It was ok, not great but ok. The hotel has a very good location but failed in some details. was in a business trip arriving in the morning and when i got there i was informed my room was not available and few minutes it was and they put me in a room special for disable people.

Mark F. Families - 16/04/2019 AccorHotels certified review
« Good Stay »

Friendly and helpful reception team. Adequate breakfast selection. Good location and decent walk to Gonzaga Beach. Mini mall next door with mini grocery store and small food court. About 15-minutes taxi ride to Santos Cruise Port (we stayed for 2 nights here before boarding our transatlantic cruise). Bathroom is nice with good shower pressure. Bed is too soft however. Could be better if a little firmer. Food prices in Santos are quite expensive though. Dining in Dubai is cheaper.

Family - 16/04/2019 TripAdvisor review
« Friendly Staff »

Friendly and helpful reception team. Adequate breakfast selection. Good location and decent walk to Gonzaga Beach. Mini mall next door with mini grocery store and small food court. About 15-minutes taxi ride to Santos Cruise Port (we stayed for 2 nights here before boarding our transatlantic cruise). Bathroom is nice with good shower pressure. Bed is too soft however. Could be better if a little firmer. Food prices in Santos are quite expensive though. Dining in Dubai is cheaper.

Thiago A. Families - 10/04/2019 AccorHotels certified review
« Very good experience! »

We had a very good experience. Hotel was full (which is expected for Reveillon), but the personnel worked their best to support the guests. Breakfast strategy to use the business center was just perfect. Extended breakfast times were also a very good idea and must be mentioned. A little concern goes against the corridors cleanliness. They were very dirt but we can accept that as a trade off for the hotel being full and the personnel focused on other tasks. Kudos to the GM Cristian. Very helpful, fast on replies and always willing to help. Thanks.

Leandro R. Business - 05/04/2019 AccorHotels certified review
« Satisfied »

Room is good. Clean and very nicely organized. Room Service and Restaurant is disappointing.

Maria Friends - 03/04/2019 AccorHotels certified review
« Good »

First night was horrible because of the aircon situation. But the staff did a great job in changing the room for the second and third night. Due to the incident on the first night the last night was compensated with a free night stay.

Anonymous Business - 28/03/2019 AccorHotels certified review
« Not a Novotel quality »

Restaurant does not clean the tables after guests left. Both at dinner and breakfast. Tables are dirty in the restaurant. Dinner took an hour to apprar on the table. Had to request on two fresh towels as housekeeping did not supplied those. On both days had to remind the frontdesk after fourty minutes waiting to bring clean towels. Airco switched off at night. Since the control could not be read it was not possible to check if this was a timer setting.

Giovanni G. Business - 21/03/2019 AccorHotels certified review
« Good »

It was a good experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Giovanni, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Cristian Ynonye Gerente Geral/General Manager Novotel S.

Juan C. Business - 16/03/2019 AccorHotels certified review
« Nice hotel, very well located. »

The hotel is very nice. However, check-in was not so expedite and it took an extremely long time for the check-out. gthere was a very disgusting odor (as of a dead animal) in the lobby.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Juan, Thank you for taking the time to share your feedback. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Cristian Ynonye Gerente Geral/General Manager Novotel Santos

Soichi I. Business - 15/03/2019 AccorHotels certified review
« Very poor attendance at reception »

Both when I checked in and checked out, the reception was attended by only one person, and queue was left unattended very long. Especially when we check out, time is essential to go to business. There must be some one behind the office. Customer attendance should be most prioritized.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Soichi I., Thank you for taking the time to share your feedback. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Cristian Ynonye Gerente Geral/General Manager Novotel Santos

Joao S. Families - 08/03/2019 AccorHotels certified review
« Smooth »

It was smooth although the check-in process could be improved.

Our hotel has responded to the review
Our hotel has responded to the review

Dear João, Thank you for taking the time to share your feedback. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Cristian Ynonye Gerente Geral/General Manager Novotel Santos

Jeff Business - 06/03/2019 AccorHotels certified review
« It could be better »

The experience with our hotel room was not very pleasant. At arrivel, I've tried to make a room change at the front desk, however the experience was very frustrating, however on the next day the during breakfast, I had an opportunity to speak and share my experience with Mr. Rodolpho Hesselbach Senior Business Relationship Manager. I would like to say thanks to Rodolpho for his leadership. It changed our perspective about NOVOTEL Santos.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jeff, Thank you for taking the time to share your feedback. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Cristian Ynonye Gerente Geral/General Manager Novotel Santos

Maria R. Business - 05/03/2019 AccorHotels certified review
« I would come back »

Very nice and clean hotel. The breakfast was awesome. People from front desk really helpful. Nice location. Just one thing! If you have a car you gotta pay for parking.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Maria, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Cristian Ynonye Gerente Geral/General Manager Novotel Santos

Thor I. S. Business - 01/03/2019 AccorHotels certified review
« Not good »

Extreemly slow checkin and extreemly slowcheck out. 20 and 10 min. Below any comparable standard!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Thor, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Cristian Ynonye Gerente Geral/General Manager Novotel Santos

Fabio H. Business - 01/03/2019 AccorHotels certified review
« Horrible »

The reception placed me in a room with a mobile air conditioned, that noised all long night, as the result, I didn't sleep. I took breakfast around 9h AM and leave the hotel. I didn't eat anything up to arrive at my place, but I faced upset stomachs and nausea due to had eaten something out of specification served at breakfast. I am so far under the effects of medications. I am really disappointed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fabio, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Our food and beverage area follows rigid food safety standards, including, all items served have samples for a possible laboratory analysis if is needed. When cases such as your own occur, and when we receive the information in time to act, a detailed investigation is carried out, since the first symptoms of a food poisoning occur between 12h and 72h after the ingestion of the intoxicated foods, as a result, our samples are stored for 72 hours according to health surveillance standards. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Cristian Ynonye Gerente Geral/General Manager Novotel S.

Anonymous Business - 28/02/2019 AccorHotels certified review
« Good for the price »

Breakfast choices are great Room lighting mediocre

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joseph, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Cristian Ynonye Gerente Geral/General Manager Novotel Santos

Fernando Business - 28/02/2019 AccorHotels certified review
« No aircomN »

It was a warm room Aircon was off There was a portable one, but was too noisy and did nt work properly A shame for this hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fernando, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Cristian Ynonye Gerente Geral/General Manager Novotel Santos

Johannes V. I. Business - 27/02/2019 AccorHotels certified review
« Our stay was good »

Our stay at Novotel was good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Johannes, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Cristian Ynonye Gerente Geral/General Manager Novotel Santos

Valdir S. Solo - 22/02/2019 AccorHotels certified review
« Very disappointed »

I was very disappointed with the Hotel standards upon my return to Novotel S.. One of the reason was that I had to change my room 3 times. It is not acceptable. The clean is not in place any longer, can be noticed everywhere, including in the rooms. I do not blame the HK staff, but the Hotel management that is not providing the correct tools to the staff. This poor management can be notice very clear with the authorisation to place that horrible and noise AC portable unit in the rooms. It is not acceptable, mainly when you do not inform the guests in advance, and keep charging a normal price for a horrible experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valdir, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Cristian Ynonye Gerente Geral/General Manager Novotel S.

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