Hotel - Novotel Santos
Novotel Hotel Novotel Hotel

Novotel Santos Hotel

4.0/5 576 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Private indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early Check in from 9AM (Paying)
    • Late check-out up to 3pm (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Porter

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00-0:00
    • Opening hours : Week-end 0:00-0:00

Business services

  • 3 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

CMA CGM0.21 km / 0.13 mi LIBRA TERMINAIS6 km / 3 mi MSC1 km / 0.62 mi SBM OFFSHORE0.21 km / 0.13 mi
CONSTRUTORA BRASIL0.1 km / 0.06 mi MAERSK0.9 km / 0.56 mi PETROBRAS1.8 km / 1.12 mi VAN OORD4.1 km / 2.55 mi

Congress centre

MENDES0.7 km / 0.43 mi MENDES CONVENTION0.7 km / 0.43 mi

Your meetings and events

The Novotel Santos hotel boasts an events space that is ideal for both social and corporate events. There are 3 rooms that can hold up to 50 people each.The Novotel Santos hotel boasts an events space that is ideal for both social and corporate events. There are 3 rooms that can hold up to 50 people each.The Novotel Santos hotel boasts an events space that is ideal for both social and corporate events. There are 3 rooms that can hold up to 50 people each.

Novotel Santos Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
IMIGRANTES 37 m2 2 m 50 17 10 30 24
RIO-SANTOS 38 m2 2 m 50 17 10 30 24
ANCHIETA 45 m2 2 m 50 17 10 30 32
    • Videoconferencing
    • Podium
    • Day light
    • WIFI access
    • Syndicate rooms
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room
    • Simultaneous interpreting

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Spacious, contemporary in design and adaptable, the Novotel room is truly a place for relaxing, perfect for all your needs.

  • 228 rooms
  • 100% non-smoking hotel
  • 14 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Telephone
    • Opening windows
    • WIFI in your room
    • Baby bed
    • Work desk in all rooms
    • Manual temperature control
    • High speed transmission line
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.4/5 AccorHotels Rating 4,947 reviews

Our guest reviews for
Novotel Santos

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 576 reviews
Anonymous Business - 07/08/2019 AccorHotels review
« The hotel went back in quality. The rist room I got was very dirty and it was stinking on the 20th floor »

The first room I got was very dirty, not cleaned well. After going to the front desk where the friendly staff gave me another room. This room was better, but the cleaning quality is terrible and as said, some floors are stinking

Our hotel has responded to the review
Our hotel has responded to the review

Dear Johannes, Thank you for taking the time to share your feedback. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Cristian Ynonye General Manager

Peter T. Business - 21/07/2019 AccorHotels review

The 20th floor to include my room smell, The room certainly looks clean and felt clean. It’s has an odor, industrial, almost like a rubber smell. Just not pleasant... add the gym to the list as well. On a Positive side, a decent breakfast with good coffee

Cristian Business - 02/07/2019 AccorHotels review
« Good »

Good stay. Friendly and helpful staff.

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Cristian, Obrigado pelo feedback do nosso hotel! Estamos contentes que você tenha apreciado sua estadia e em nossa unidade! Será um imenso prazer tê-lo novamente conosco pra que possa compartilhar momentos como esse. Aguardamos sua visita em breve! Atenciosamente, Cristian Ynonye Gerente Geral

Herald Business - 27/06/2019 AccorHotels review

Its great the only negative is that there is no english channel in the cable tv

Our hotel has responded to the review
Our hotel has responded to the review

Dear Herald, Thank you for the great review of our hotel! We are glad that you enjoyed your stay. We appreciate your sharing your concerns, but we offer some different international channels on on cable TV and one of them is CNN International to make sure every guest feels at home. Hope to see you again very soon! Sincerely, Cristian Ynonye General Manager

Gonzalo C. Solo - 13/06/2019 AccorHotels review
« Horrible at reservation and bad service in the hotel »

I tried to reserve on line, but the reservation would not go through. So I went straight to the hotel where the clerk took almost 30 minutes to make my reservation and check in process. The day after my stay, I received a number of emails confirming my reservations (I had tried many times and received as many confirmation mails). So I please ask you to check if you have not charge me many times for my single day stay. At the hotel, I ask to turn on the sauna for me. When I arrived to the sauna 40 minutes later, it was off!!!

Mauro P. Business - 07/06/2019 AccorHotels review
« Very good »

The installation was very clean an din good conditions. I have the following remarks: The air conditioning of the gym room was not working One place in the reception was smelling like "dog food"

Suelen D. P. T. Friends - 06/06/2019 AccorHotels review
« Boa »

Atingiu as expectativas

Dafne Friends - 30/05/2019 AccorHotels review
« SATISFIED »

GOOD

John T. S. M. J. Families - 28/05/2019 AccorHotels review
« Very good service »

I had issues with a bed in the bedroom. Your checkin representative named Lis is excellent and proactive

Sabrina F. Business - 27/05/2019 AccorHotels review
« Very good staff and atmosphere »

It is not my first time ate Novotel Santos, but the staff treatment is continuously improving. Everyone is always willing to help and suggest new places to go. However, there were something that have change but not for good. The breakfast has reduce its options and sometime the food available does not look fresh (even though it was 8 am). The towels in the bedroom sometimes were changed, sometimes not.

Marcella Business - 26/05/2019 AccorHotels review
« Amazing stay »

Everything was very good. The breakfast, the staff, the room, the shower, all positively surprised me.

Anonymous Business - 19/05/2019 AccorHotels review
« Nice hotel »

Hotel was clean and staff were very nice. The breakfast was very good with lots to choose from. My only complaint was room service - the food was horrible.

Daniela D. Business - 19/05/2019 AccorHotels review
« Details would have make a better experience »

The experience was good but some areas for improvements - gym - could have a sensor light when the guest enter there - reception- could ask if the guest would mind to stay in a room for guests with limited conditions

Anita C. Business - 08/05/2019 AccorHotels review
« A great hotel close to the beach »

I enjoyed staying at the Novotel Santos. The location s great for shopping and the beach. The rooms are modern and very clean and all staff were very helpful

Luis C. Business - 25/04/2019 AccorHotels review

It was ok, not great but ok. The hotel has a very good location but failed in some details. was in a business trip arriving in the morning and when i got there i was informed my room was not available and few minutes it was and they put me in a room special for disable people.

Mark F. Families - 16/04/2019 AccorHotels review
« Good Stay »

Friendly and helpful reception team. Adequate breakfast selection. Good location and decent walk to Gonzaga Beach. Mini mall next door with mini grocery store and small food court. About 15-minutes taxi ride to Santos Cruise Port (we stayed for 2 nights here before boarding our transatlantic cruise). Bathroom is nice with good shower pressure. Bed is too soft however. Could be better if a little firmer. Food prices in Santos are quite expensive though. Dining in Dubai is cheaper.

Family - 16/04/2019 TripAdvisor review
« Friendly Staff »

Friendly and helpful reception team. Adequate breakfast selection. Good location and decent walk to Gonzaga Beach. Mini mall next door with mini grocery store and small food court. About 15-minutes taxi ride to Santos Cruise Port (we stayed for 2 nights here before boarding our transatlantic cruise). Bathroom is nice with good shower pressure. Bed is too soft however. Could be better if a little firmer. Food prices in Santos are quite expensive though. Dining in Dubai is cheaper.

Thiago A. Families - 10/04/2019 AccorHotels review
« Very good experience! »

We had a very good experience. Hotel was full (which is expected for Reveillon), but the personnel worked their best to support the guests. Breakfast strategy to use the business center was just perfect. Extended breakfast times were also a very good idea and must be mentioned. A little concern goes against the corridors cleanliness. They were very dirt but we can accept that as a trade off for the hotel being full and the personnel focused on other tasks. Kudos to the GM Cristian. Very helpful, fast on replies and always willing to help. Thanks.

Leandro R. Business - 05/04/2019 AccorHotels review
« Satisfied »

Room is good. Clean and very nicely organized. Room Service and Restaurant is disappointing.

Maria Friends - 03/04/2019 AccorHotels review
« Good »

First night was horrible because of the aircon situation. But the staff did a great job in changing the room for the second and third night. Due to the incident on the first night the last night was compensated with a free night stay.

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