Hotel - ibis Styles London Excel
Ibis Styles Hotel Ibis Styles Hotel

ibis Styles London Excel Hotel

3.5/5 1,873 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Best price guarantee How it works?
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Public outdoor parking (Paying)
    • Bus/coach parking area (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Automatic air control
    • Manual temperature control
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
  • Porter

Catering

  • Breakfast included in the price
  • 2 restaurant(s)
  • 1 bar(s)

Business services

  • 5 meeting room(s)
  • Copy/print service available
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The hotel will be undergoing a property modernization from 22/11/2017 until 30/12/2018 (completion date subject to change). Every effort will be made to minimize noise and disturbance. We are excited to share the changes when they are complete.

Hotel location

Companies and event centres nearby

Company

BRITISH AIRWAYS1.77 km / 1.1 mi CROSSRAIL4.51 km / 2.8 mi THAMES CLIPPERS3.38 km / 2.1 mi
CITI JET1.77 km / 1.1 mi TATE AND LYLE11.75 km / 7.3 mi U E L3.7 km / 2.3 mi

Exhibition and convention centre

EXCEL CONFERENCE0.1 km / 0.06 mi

Your meetings and events

Planning a professional gathering in London? Our versatile meeting spaces are on hand to cover anything from a board meeting to a large banquet. You'll enjoy free fibre Wi-Fi as standard and all the technological extras your conference requires.

ibis Styles London Excel Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
COMBINED SUITES 203 m2 2 m 200 0 88 100 150
CUTTY SARK 35 m2 2 m 32 12 16 12 0
HMS BELFAST 51 m2 2 m 42 20 26 18 20
HMS PRESIDENT 90 m2 2 m 120 36 32 84 72
MARY ROSE 27 m2 2 m 24 10 14 8 0
    • Screen
    • Flipchart
    • Videoconferencing
    • Audio and video equipment
    • Day light
    • WIFI access
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room
    • Catering available
    • Kitchen & restnt hire available

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 305 rooms

Our restaurants and bars

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See all our restaurants and bars
3.9/5 AccorHotels Rating 3,753 reviews

Our guest reviews for
ibis Styles London Excel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 1,873 reviews
Ben D. Families - 14/05/2019 AccorHotels certified review
« Mr »

Hotel was ok, beds where unbelievably hard aswell as the pillows, not worth the money compared to a premier inn for the same price.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ben D., Thank you for taking the time to tell us about your experience at the ibis Styles London Excel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gemma Osbourne Assistant Reception Manager Ibis Styles London Excel

Solo travel - 14/05/2019 TripAdvisor review
« Nicely refurbished »

I've stayed at this hotel in the past, and was pleasantly surprised to find it has been refurbished to a high standard. Unlike some Ibis Styles I have stayed in, the room had been sensibly redecorated in a relaxed style. The mattress did seem a little hard but I still managed to sleep well, and the room was quiet despite overlooking the road and DLR station. One thing that hasn't changed is the all inclusive breakfast which unusually for Ibis Styles includes a selection of hot food items (scrambled eggs, sausages, bacon, baked beans and hash browns) which puts it on a par with Holiday Inn Express. Nicely refurbished shower room. Only the lifts which haven't been refurbished look a bit tired and let it down! Directly opposite Custom House DLR station, which one day will also host the heavily delayed Crossrail ('Elizabeth Line') at which time I guess the currently very reasonable (for London) room rates may increase!

Our hotel has responded to the review
Our hotel has responded to the review

Dear MikeWrReading, Thank you for choosing the Ibis Styles London for your recent visit to the ExCel. I am pleased to read you liked the hotel and enjoyed your stay. Your loyalty and recommendation is our biggest reward and I do hope we will have the opportunity to welcome you back in the near future. Kind regards, Gemma Osbourne Assistant Reception Manager The Ibis Styles London.

Gee Families - 13/05/2019 AccorHotels certified review
« Great »

Courteous staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Godfrey W., We very much appreciate your comments regarding your stay at the ibis Styles London Excel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gemma Osbourne Assistant Reception Manager Ibis Styles London Excel

Edward D. Couples - 13/05/2019 AccorHotels certified review
« Mr edward d. »

Fast friendly check in Nice size room clean and tidy. Nice comfy hard bed. Only down fall no bath but nice big shower

Our hotel has responded to the review
Our hotel has responded to the review

Dear Edward d., We very much appreciate your comments regarding your stay at the ibis Styles London Excel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gemma Osbourne Assistant Reception Manager Ibis Styles London Excel

Kate Families - 13/05/2019 AccorHotels certified review
« Good room, would be great if everything worked! »

Good check in. Modern recently refurbished room. Air conditioning did not work. No instructions evident. Door outside in corridor does not fit so banged every time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Katharine J., We very much appreciate your comments regarding your stay at the ibis Styles London Excel. Thank you for letting us know know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gemma Osbourne Assistant Reception Manager Ibis Styles London Excel

Jackie B. Friends - 12/05/2019 AccorHotels certified review
« Mrs »

Loved the recently refurbished rooms on level 5, beautiful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jackie B., We very much appreciate your comments regarding your stay at the ibis Styles London Excel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gemma Osbourne Assistant reception Manager Ibis Styles London Excel

Marcus Business - 12/05/2019 AccorHotels certified review
« Day Stay »

I used the hotel for “day use” . Room was accommodating, bathroom small but ideal for a short stay (day or overnight)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Katie E., We very much appreciate your comments regarding your stay at the ibis Styles London Excel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gemma Osbourne Assistant Reception Manager Ibis Styles London Excel

Lamech Business - 11/05/2019 AccorHotels certified review
« Mr »

Not as great as I hoped

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lamech L., Thank you for taking the time to tell us about your experience at the Ibis Styles London Excel. We are sorry that your experience did not meet your expectations. We do take our guest feedback very seriously and this feedback has been given to the relevant manager look into the issues addressed by you. We wish you well and thank you for the feedback Sincerely, Siddharth Tailor Front Office Manager Ibis Styles London Excel

Jim Couples - 11/05/2019 AccorHotels certified review
« Good overall but lift wasn't working »

Hotel was good - clean, tidy, good-sized room. Breakfast good value and handy for London City Airport as well as DLR into London. Wasn't clear though how to get to the hotel from LCA by getting off DLR after two stops and using footbridge. This meant, to be sure, we had to go to Canning Town and change trains. Only issue was the fact that, of the two lifts, one wasn't working for most of the time. This meant long waits (or using stairs for 5th floor).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Thomas S., We very much appreciate your comments regarding your stay at the ibis Styles London Excel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siddharth Tailor Front Office Manager Ibis Styles London Excel

Bjtallguy Business - 11/05/2019 AccorHotels certified review
« My worse stay at an Accor hotel »

No hot water in the mornings, room in state of renovation (bare plaster walls), no Internet access. Staff disheartened, or disinterested.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bernard J., Thank you for taking the time to tell us about your experience at the Ibis Styles London Excel. We are sorry that your experience did not meet your expectations. We do take our guest feedback very seriously and this feedback has been given to the relevant manager look into the issues addressed by you. We wish you well and thank you for the feedback Sincerely, Siddharth Tailor Front Office Manager Ibis Styles London Excel

David M. Couples - 10/05/2019 AccorHotels certified review
« ideally situated »

Basic but so handy for the excel. Very good brekkie. 3rd time here so must find it OK

Our hotel has responded to the review
Our hotel has responded to the review

Dear David M., We very much appreciate your comments regarding your stay at the ibis Styles London Excel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gemma Osbourne Assistant Reception Manager Ibis Styles London Excel

W. Business - 09/05/2019 AccorHotels certified review
« Clean, modern, welcome »

Lovely stay. Everything we needed. Clean, comfortable and good location for Excel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Deborah W., We very much appreciate your comments regarding your stay at the ibis Styles London Excel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siddharth Tailor Front Office Manager Ibis Styles London Excel

Terri T. Friends - 08/05/2019 AccorHotels certified review
« Perfect base for night at the O2 »

We booked two twin rooms and asked if they could be joined. When we arrived we were offered an apartment so we could all be in together - perfect. The apartment was spacious and clean and the breakfast was great. All the staff we spoke to were helpful and polite. We will definitely be back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Terri T., We very much appreciate your comments regarding your stay at the ibis Styles London Excel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gemma Osbourne Assistant Front Office Manager Ibis Styles London Excel

Christine Solo - 08/05/2019 AccorHotels certified review
« Excellent deal »

Comfortable room, decent bathroom, plenty of breakfast, good location and outstanding price.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christine T., We very much appreciate your comments regarding your stay at the ibis Styles London Excel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gemma Osbourne Assistant Reception Manager Ibis Styles London Excel

R H. Solo - 08/05/2019 AccorHotels certified review
« Improved rooms with well appointed bathrooms »

Suitable hotel for 5 nights stay, all necessary amenities are available

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robertus H., We very much appreciate your comments regarding your stay at the ibis Styles London Excel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gemma Osbourne Assistant Reception Manager Ibis Styles London Excel

Leila Business - 07/05/2019 AccorHotels certified review
« Having no expectations I was pleasently surprised. »

The rooms were as small as expected but we were still able to move about and there was room for both our large suitcases. I loved the huge bathroom with subway tile and a gigantic shower. The breakfast was plentiful and yummy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Leila M., We very much appreciate your comments regarding your stay at the ibis Styles London Excel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gemma Osbourne Assistant Reception Manager Ibis Styles London Excel

David Couples - 06/05/2019 AccorHotels certified review
« Perfect venue London Marathon »

Excellently situated venue for competitors and spectators alike for London Marathon. DLR Custom House station within 2 minutes walk, breakfast on race day is available from 5:30am and Custom House Pub & Restaurant serves a good evening meal and post race celebratory drinks. Rooms clean and hotel employees very helpful and friendly. Will definitely return next year

Our hotel has responded to the review
Our hotel has responded to the review

Dear David L., We very much appreciate your comments regarding your stay at the ibis Styles London Excel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gemma Osbourne Front Office Assistant Manager Ibis Styles London Excel

Emma Families - 06/05/2019 AccorHotels certified review
« Fantastic Stay at Ibis Styles Excel »

Room had recently been refurbished and it was spotlessly clean as was the bathroom.Bed was very comfortable. Breakfast was basic and bit chaotic at the time we went but it did the job.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Emma S., We very much appreciate your comments regarding your stay at the ibis Styles London Excel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gemma Osbourne Front Office Assistant Manager Ibis Styles London Excel

Rebecca Families - 06/05/2019 AccorHotels certified review
« Clean but basic, woken to building noise, not great. »

Staff very polite and attentive. Room clean but very basic. Window wouldn't shut properly and woken to building noise at 8.30am

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rebecca T., Thank you for taking the time to tell us about your experience at the Ibis Styles London Excel. We are sorry that your experience did not meet your expectations. We do take our guest feedback very seriously and this feedback has been given to the maintenance manager look into the issues addressed by you. We wish you well and thank you for the feedback. Sincerely, Gemma Osbourne Assistant Reception Manager Ibis Styles London Excel.

Debbie B. Couples - 05/05/2019 AccorHotels certified review
« Marathon stay »

Staff really friendly and helpful. Rooms clean and compact. Little noisy with room backing on to railway line. On-site pub great and good choice for breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Deborah B., We very much appreciate your comments regarding your stay at the ibis Styles London Excel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siddharth Tailor Front Office Manager Ibis Styles London Excel

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