Hotel - ibis Kuala Lumpur City Centre
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Kuala Lumpur City Centre Hotel

4.0/5 217 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • Wireless Internet connection
    • High-speed Internet
    • WIFI in the communal areas
    • Free Wifi
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Public indoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • KUALA LUMPUR
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
  • Reception open 24 hours a day
  • Dry cleaning / Ironing

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Massage

Catering

  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Opening hours : Week 00:00-23:59
    • Opening hours : Week-end 00:00-23:59

Business services

  • 6 meeting room(s)
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

AMBANK0.6 km / 0.37 mi BAKER HUGHES1.5 km / 0.93 mi BRITISH HIGH COMM1.5 km / 0.93 mi FLUOR DANIEL INTL0.5 km / 0.31 mi HUAWEI0.5 km / 0.31 mi MAXIS MALAYSIA0.8 km / 0.5 mi OSK HOLDINGS1 km / 0.62 mi PUBLIC BANK0.8 km / 0.5 mi SAMSUNG0.5 km / 0.31 mi SUMITOMO MITSUI0.5 km / 0.31 mi TECHNIP GEO PROD2.5 km / 1.55 mi
AUSTRALIAN HIGH COM0.7 km / 0.43 mi BANK OF CHINA1 km / 0.62 mi CELCOM AXIATA1 km / 0.62 mi HALLIBURTON1.7 km / 1.06 mi IBM CORP22 km / 13.67 mi MMC OIL & GAS0.5 km / 0.31 mi PETRONAS0.8 km / 0.5 mi ROCHE MALAYSIA25 km / 15.53 mi SCHLUMBERGER2.5 km / 1.55 mi TALISMAN ENERGY3.7 km / 2.3 mi TOKIO MARINE LIFE0.5 km / 0.31 mi

Congress centre

KL CONVENTION1.5 km / 0.93 mi

Your meetings and events

The hotel features eight (08) high tech meeting rooms that are well designed and catered for all occasions. Each can host up to 40 guests. Last ball room can hold up to 160 guests featuring LED wall and audio visual system.

ibis Kuala Lumpur City Centre Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
Tulip 51 m2 3 m 30 14 16 24 24
HIBISCUS 1, 2 OR 3 54 m2 3 m 40 16 20 30 30
Jasmine 59 m2 3 m 40 14 16 30 30
Orchid 75 m2 3 m 40 16 20 30 30
Lavender 91 m2 3 m 50 16 20 35 40
Grand Hibiscus 175 m2 3 m 120 60 60 60 120
    • Screen
    • Flipchart
    • Soundproof
    • Videoconferencing
    • Audio and video equipment
    • Lectern
    • Podium
    • Day light
    • WIFI access
    • Syndicate rooms
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room
    • Accommodation
    • Catering available
    • Kitchen & restnt hire available

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 684 rooms

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Our guest reviews for
ibis Kuala Lumpur City Centre

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 217 reviews
Solo travel - 15/07/2019 TripAdvisor review
« OOKK »

I stayed at the hotel for 3 days. Not until I asked for room cleaning, no one comes to do it even replaced the towels. Ibis provides shuttle service but only 4 rounds per day. The swimming pool is very small only for taking pictures.

Business - 10/07/2019 TripAdvisor review
« Decent Room With Below Par Breakfast »

The check in was speedy (Staff - Lynda). Room is clean and of good size with basic amenities. The shuttle bus service should run 7 days and not just Monday to Saturday. Business person only have time to sight see during weekend. Should re-consider this. I read a few review that the breakfast was really bad. So I decided to be a judge for myself. I think of all the AccorHotels that I have stayed in before this, this has the WORST breakfast spread/choice. If the choice is minimal, I will expect high quality. To my disappointment, the quality is the same at the choice, below par. Fried noodle looks like blanched noodle tossed with soy sauce and oil. The fried rice looks like again toss rice with soy. The only thing worth mentioning is the pastry if quite perfect. Flaky and crunchy at the same time. But the overall summery for the restaurant/breakfast is need a lot improvement.

Ashish P Business - 24/06/2019 TripAdvisor review
« Good place and would have been better »

I stayed here for 4 nights and generally speaking the stay was without much surprises. Check and Check out were smooth .... stay was good and generally perfect.... my only challenge was housekeeping services ... on first day i went out for work around 10 am and returned to room by 4 pm ... room was not serviced . Same for the second say went out around 10 am back by 4.30 pm and room was not serviced ... on both these days I have to speak to someone to get the service done ... everything else was ok will definitely stay here again .... and by the way they gave me a room with nice view on 22nd floor Room no 2201

Couples - 16/06/2019 TripAdvisor review
« City you must visit once »

I had a wonderful time in Kayla Lumpur. Very friendly people. Clean road and huge buildings. Worth of money. I felt satisfied and value of time. Local traveling like Grab car train and bus were awesome.

Solo travel - 11/06/2019 TripAdvisor review
« Good location for sighseeing »

Located in the famous KLCC. 10-15 minutes (by car) to KLCC, Bukit Bintang, KL Tower and other signature building in Kuala Lumpur. Not much variety of foods. Fitness room should include free weights / dumbbells. Overall, it is a nice hotel for weekend getaway.

Family - 11/06/2019 TripAdvisor review
« Very good hotel »

clean, near to klcc, pick up bus to bukit bintang , klcc, breakfeast nice, service good , swimming pool very good. every thing is nice. you can see menara kembar from swimming pool. good spa, good bar and karoeke

Family - 02/05/2019 TripAdvisor review
« Wonderful Stay »

Great Experience and feel warm and welcome the room was great and the view was excellent i like the end of the corner room and the parking i was impress with the tech of the double car machine and Not to forget Special mention to Tasha Front Office she was very helpful and Friendly keep it up the good job👍👏 Merci Boucoup ☺️

Couples - 02/05/2019 TripAdvisor review
« Different Price!! »

I was stay for 1 night and i paid the bill when i was check in. In my accor app the price appear around IDR 630K but i paid around IDR 700K!!. There is no clear statements from hotel, they said price in accor not include tax

Business - 01/05/2019 TripAdvisor review
« Great Location and Good Value »

Great location and clean rooms. Checkin was poor, long queue on arrival and was not able to checkin online as usual. Rooms were not cleaned at 5.30pm and 6.30pm on first two days of stay; had to complain to duty manager to have it fixed. TV channels limited.

Friends getaway - 27/04/2019 TripAdvisor review
« It was OK - Nice Location. »

The hotel is nice and in good location. Breakfast is OK. Room is clean. The line for check in quite long in day time, receptionist quite slow. They even overcharge us for the room tax, after we protest they gave back the money. Would be great is all the FO staff have same information about this tax, because we got different info from different staff about the amount. --- During my stay; I asked the reception to fix the leaking handshower in the bathroom. No one came until we check out. Quite disappointing.

Solo travel - 24/04/2019 TripAdvisor review
« No sleep staying in the hotel. »

In my booking I requested a quiet room. It is a new hotel so everything is new. Long queues to check in and only 2 counters working. I called Front Office around midnight due to the constant baby crying next room which I can hear very clearly in my room. I spoke to a guy and he said he will speak to the guest next door and look into the matter. There was NO follow up. I was woken again around 3am with the baby crying and again at around 6am. Needless to say I did get to sleep at all and the tagline for the hotel is "Best Sleep Awaits". I called Front Office around 6am plus and spoke to a lady and she passed the line to the Duty Manager who then informed me the hotel was running high occupancy and therefore could not change my room. He said to me the guests next door will check out today and offered me complimentary late check out which to me is redundant when I cannot sleep due to the constant baby crying next door which can be heard clearly (it's a connecting room). Very disappointed with the stay at the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear KCChye, We truly apologise for your interrupted rest due to the noise made by another guest's baby. We hope that you've enjoyed the rest of your stay at the very least and we hope for the opportunity to be able to serve you better in the near future. Sincerely, ibis KLCC

Couples - 22/04/2019 TripAdvisor review
« Great location and excellent service »

We loved our 3-night stay in Ibis KLCC. It was close to the Petronas Towers and you can conveniently get a Grab car to anywhere. We also like the service. From checkin counter staff to the lobby cafe staff, everyone was warm and very helpful. Unfortunately, the pool at the 31st floor was too small. It can easily become crowded. At any rate, we will still stay there again.

KKua Friends getaway - 10/04/2019 TripAdvisor review
« Consistent and brand new property »

Nothing much worth complaining to the management but I would have lowered the rating if the price was consistent with the other nearby higher hotel rates. The bathrooms have a silhouette window to allow light to pass through. It’s not the standard bathroom of the ibis around the world. They have a shower handle as well as a sunflower shower head from the ceiling. Here are the pro’s: - free parking (until the 8th floor and self-serve parking meter is in effect) - solid breakfast variety - participating in Accor frequent guest program - wonderful infinity pool on roof - spa on premises - rooftop pool with good views - friendly staff Now onto the not-so-pleasant: - same breakfast offerings daily - tea dispenser taste of burnt coffee grinds - consistently undercooked eggs (3 days in a row) - tabacco smoking on balcony of rooftop bar - pricy spa treatments - shuttle van service to KLCC has limited hours - walking path to the LRT/MRT is not safe - outdoor pool is subject to weather conditions - poor access to public transportation - clueless staff with poor communication skills (only know how to smile)

Business - 18/03/2019 TripAdvisor review
« Not suited to handicapped persons »

The handicapped room has no windows, the shower has no handrails, the slope to the toilet shower was such as to allow my walker to roll of the side of the slope. The room was not serviced until after I returned to the room and the "one call button" was not answered which meant i had to carry my own luggage down to my car and there are no handicapped parking spaces. I will not be staying here again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vacation28455087278, Thank you for sharing your comments and we will be looking into this seriously to see how we can improve ourselves to serve our handicapped guests better. We do hope for the opportunity to serve you better in the near future. Sincerely, ibis KLCC

Business - 21/02/2019 TripAdvisor review
« enjoyable business stay »

a newly set up hotel, requires a lot of improvement in terms of customer services. close to KLCC but way out from bustling and hassling traffic ...a good walk path to KLCC. surrounding with offices therefore in evening a quiet ambient surrounding the hotel.

Wander19681731683 Solo travel - 15/02/2019 TripAdvisor review
« NIce and cozy »

The room is very cozy and nice ambience around the hotel makes more relaxing. Very good service. The restaurant had very interesting menus and nice surrounding. Foods were tastier. Easy checkout. Need to improve their parking system which is free by the way for now.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wander19681731683, We're glad you enjoyed your stay with us and we can't wait to have you as our guests again the next time you're in Kuala Lumpur! Sincerely, ibis KLCC

johanna654 Solo travel - 30/01/2019 TripAdvisor review
« New Hotel - not close to public transportation »

This IBIS is a new hotel in a posh part part of the city.Great rooms, attentive service and good coffee at the lobby cafe.For improvement (don't know it can be) is the accessibility to public transportation like metro/train/buses. I could only use taxis (pricey) and ride hailing apps (Grab). There is a free shuttle service - but with limited room, 5 trips a day, and one-way only (not round-trip).Over-all I still enjoyed my stay as it was the center of town and the hotel was lovely.

Our hotel has responded to the review
Our hotel has responded to the review

Dear johanna654, Thank you for your wonderful review of us! We're glad that you enjoyed every aspect of the hotel. As we're located on Jalan Yap Kwan Seng, there are public transportations being rerouted to our path as the entire street is starting to bloom. We look forward to having you stay with us again the next time you're in Kuala Lumpur, and we hope that by that time the public transportation system would accommodate your travels better! Sincerely, ibis KLCC

Business - 21/01/2019 TripAdvisor review
« City stopover »

ok stay and hotelable location. weekday buffet lunch lacks standards and variety needs improvement. billings/payment like tourism tax should be settled at checkout not when check in. proper check in process not in place.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jet05663911878, Thank you for your review of us! We're glad you enjoyed the hotel and we'll be sharing your comments on our Lunch Buffet to our F&B Team. Do note that we've ensured that our Lunch Buffet pricing to be a very low RM29.90 and thus having limitations in terms of variety. We sincerely thank you for your patronage and we hope to be able to serve you again soon! :) Sincerely, ibis KLCC

Business - 27/12/2018 TripAdvisor review
« Exceeds Expectations.! »

Ibis Styles has exceeded my expectations of cleanliness, in-house services, location and comfort. Keep it up. I stayed for one day and it was a nice experience. Even the pool and Spa are wonderful. Happy :)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vacation39899859110, Thank you for your awesome review of our hotel! Do note that our ibis name is ibis Kuala Lumpur City Centre (red pillow logo), not to be confused with our sister hotel brand ibis Styles (green logo). Regardless, you've been an awesome guests and we can't wait to serve you again soon! Sincerely, ibis Kuala Lumpur City Centre

Solo travel - 03/12/2018 TripAdvisor review
« Clean and cosy hotel »

The room is clean, and i enjoy the amenities provided by the hotel. The bed is very comfy but queen size, the aircond is however too cold, cant be adjust. Breakfast spread nice, the croissant is freshly bake. But the omelette is the worse that i ever had. One more thing, the restaurant is not serving anything at the evening.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Trail27615215890, Thank you very much for your positive review of our hotel! We're glad to know that your stay was pleasant and we'll thank you in advance for your recommendation of us to your friends :) We've since fixed our eggs and we have our dinner service up and running so do come back and try it again as we look forward to having you stay with us again soon! Sincerely, ibis Kuala Lumpur City Centre

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