ibis Hamburg City 3 stars

Customer review rating (ALL Rating) 4.3/5 2,882 reviews

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Description

Hotel extras

  • Central location to many hotspots such as harbor, pier, city center, theater and more!

  • Downtown location

  • Free WiFi

  • Private undercover car park

Our accommodation(s)

Hotel location

ibis Hamburg City

Amsinckstrasse 3
20097 HAMBURG
Germany

GPS:53.548115, 10.009499

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

BAR

Our bar is always there for you: Every day, we serve round-the-clock beverages and refreshments, hot drinks and tasty food. Crispy paninis are available in five delicious versions, and can also be taken away! Live sporting events are shown on Sky.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,882 reviews

TripAdvisor Rating  4.0/5  1,100 reviews

Strategically located and clean

Customer review rating 4.5/5

Konstantin Solo - Confirmed reviews ALL

Easy access to the airport, close to the main railway station (was;king distance), two major art museums (including the Kunsthalle) also within easy reach. Department stores, like P&C, as well as a few good ethnic restaurants also. Good beds, cleanliness maintained 100%.

Great friendly staff!

Customer review rating 5.0/5

Anonymous Solo - Confirmed reviews ALL

Great stay, very happy with the location and cleanliness of the rooms. A big thanks to Oswaldo and Olsi who were working at reception:)

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely Carsten Woll Hoteldirektor

Good stay - easy access to train station & city

Customer review rating 4.0/5

Benjamin K. Couples - Confirmed reviews ALL

I’m my stay was as expected for ibis. Staff were very friendly and helpful, the bar and reception area was alway busy and had a great atmosphere.

Dear Benjamin K., Thank you for taking the time to share your feedback regarding your stay at ibis Hamburg City Hotel. We are delighted to hear that your stay was enjoyable and that you were satisfied with our service, especially the friendliness of our staff and the atmosphere in the bar and reception area. We appreciate your suggestions for improving our offerings. We apologize for the pillows not meeting your expectations and for the lack of a bottle opener in your room. Rest assured, we will take note of your comments to enhance our services further. We also appreciate your ratings of our other services and the value for money. We are pleased that overall, you were satisfied with your stay. We hope to have the pleasure of welcoming you back soon, and please do not hesitate to contact us if you have any further questions or concerns. Best regards, Carsten Woll Hotel Manager ibis Hamburg City

Uncomfortable beds

Customer review rating 2.5/5

Timothy Couples - Confirmed reviews ALL

Small room, very lumpy and uncomfortable pillows and unable to control my own rooms air conditioning. Would just book the ibis budget in future, then at least I know I'm expecting it to feel cheap!

Dear Timothy, Thank you for taking the time to share your feedback with us. We are sorry to hear that you found the beds uncomfortable and the pillows lumpy. We understand that the size of the room and the inability to control the air conditioning were also disappointing. We appreciate your comments and will take them into account. Unfortunately you did not tell us about the problems, so that we could find a solution. kind regards, Carsten Woll Hoteldirektor ibis Hamburg City

Good location, ok rooms

Customer review rating 2.5/5

Anonymous Business - Confirmed reviews ALL

The location and breakfast buffet were good, but the overall quality of the room was just ok. The ventilation in the room was horrible and the room got very stuffy, very quickly. There were also a lot of odd noises that were quite disturbing throughout the night. The bathroom was good.

Dear guest, Thank you for taking the time to share your feedback with us. We are sorry to hear that your stay did not meet all your expectations. Your constructive feedback is valuable to us, and we will use your comments to improve our services. We are pleased that you highlighted the good location and breakfast buffet positively. At the same time, we regret that the quality of the room did not meet your expectations. We will ensure that your comments regarding ventilation, noise, and other aspects are forwarded to the relevant departments for improvements. Your feedback on the check-in process and the team is also taken into consideration, and we will make sure to enhance these aspects. Thank you for continuing to consider Accor and our brand. We hope you had a pleasant time in Hamburg despite the mentioned inconveniences, and we would be delighted to welcome you as our guest again in the future. Kind regards, Carsten Woll Hotel Manager ibis Hamburg City

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Other web-users rate our hotel

  • 1,794 reviews 9/10 Location
  • 2,355 reviews 5.6/10 Room
  • 1,665 reviews 8.4/10 Service
  • 49 reviews 7.5/10 WiFi
  • 1,588 reviews 7.9/10 Breakfast
  • 1,332 reviews 3.7/10 Comfort
  • 942 reviews 6.5/10 Cleanliness
  • 395 reviews 5/10 Value

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