Hotel - ibis Hamburg City
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Hamburg City Hotel

4.0/5 987 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Best price guarantee How it works?
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Shoe shine machine

Leisure and activities

  • Bike rack facilities  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service

Business services

  • Self service business centre
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Hotel location

Companies and event centres nearby

Company

ADOLF WUERTH GMBH0.4 km / 0.25 mi DATEV EG0.9 km / 0.56 mi HELM AG0.7 km / 0.43 mi OLYMPUS DEUTSCHLAND1.4 km / 0.87 mi PHILLIPS AG1.8 km / 1.12 mi SIEMENS AG1.2 km / 0.75 mi WEYSS UND FREYTAG1.6 km / 0.99 mi
BOSCH1.2 km / 0.75 mi EVERGREEN SHIPPING0.8 km / 0.5 mi KOERBER AG0.8 km / 0.5 mi PANALPINA GMNH0.9 km / 0.56 mi SHARP ELECTRONICS0.8 km / 0.5 mi TUEV HANSE2.4 km / 1.49 mi YAHOO DEUTSCHLAND0.7 km / 0.43 mi

Congress centre

CCH2.5 km / 1.55 mi

Exhibition and convention centre

HAMBURG MESSEHALLEN2.7 km / 1.68 mi

Our rooms

Relax, enjoy a great night's sleep and focus on your work: All 252 rooms at the ibis Hamburg City hotel are soundproofed and have adjustable air conditioning, as well as free WIFI, a practical desk and a TV with a wide range of Sky channels.

  • 252 rooms
  • 100% non-smoking hotel
  • 7 rooms for people with reduced mobility
  • 7 family rooms
  • 14 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Direct dial telephone
    • Baby bed
    • High speed transmission line
    • Shower
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.4/5 AccorHotels Rating 4,173 reviews

Our guest reviews for
ibis Hamburg City

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 987 reviews
Anonymous Friends - 09/09/2019 AccorHotels review

As expected

Anonymous Couples - 04/09/2019 AccorHotels review
« Clean and modern hotel »

Positive experience: the hotel location is not so far from the city center, just 5 minutes walking. The room was clean, a little bit small, but there was a wide shower. Expensive for an IBIS.

Thomas B. Friends - 21/08/2019 AccorHotels review
« Woke up with severe bed bug bites »

Hotel was fine but ac broken and woke up with very sore bed bug bites. Can provide photos. Would like a refund.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Thomas b., thank you for taking the time to write to us. Today, the 23rd of August, we have had the room checked the room by the pest control (Rentokil). The examiner can assure them that "no evidence or traces of bed bug tracing could be found" Since no infestation in the room was discovered, we cant give a refund. Thank you for your reference to our air conditioning. I am sorry that you were not satisfied with the air conditioning system. Of course we will have the air conditioner checked by our house technic and readjusted. Please report such cases directly to the reception, so that we can restore the usual standard. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carsten Woll General Manager

Jarl Solo - 21/08/2019 AccorHotels review
« Smokey room »

The room I stayed in smelled of smoke. It could either be from a former inhabitant or the terrase between the window. Also I don't like that your booking agency are based in Cypern. Otherwise I had a nice stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jarl, Thank you for taking the time to tell us about your experience at the ibis Hamburg City. I am sorry that your experience did not meet your expectations; I'm sorry that your room smelled like a cigarette. Of course that should not happen. Please report such a case always directly at the reception. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carsten Woll General Manager

Anonymous Solo - 20/08/2019 AccorHotels review
« Meh »

Had a room for the physically impaired. However I am 6’2 and to have all the light switches at knee hight is extremely uncomfortable. The bathroom mirrors maximum hight was at my shoulders and almost flooded the room due to a faulty drainage. I called for a check up on maybe lost shoes and am still waiting for a call back which I was told would be on the same day as check out

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., Thank you for taking the time to tell us about your experience at the ibis Hamburg City. I am sorry that your experience did not meet your expectations; I regret that the room did not promise you, so please report a case like this directly to the reception, so that we can arrange a room change at the latest on the second day. I have to apologize that you have not received a callback, that must not happen of course. I have just talked to the colleagues at the reception. Unfortunately the colleague could not reach you and asks for a callback. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carsten Woll General Manager

Sreejithbabu707 Business - 15/08/2019 TripAdvisor review
« Good Experience at a Great Location »

Very Friendly Staff. It was very easy to get to Hotel from main Station, Just a walking distance. It's nice that they have cycle rent facilities. Breakfast was fantastic. Overall it's a Happy experience.

Glenys Couples - 14/08/2019 AccorHotels review
« Great location, good set up, lovely house keeping staff, professional check in »

It was OK. Room was reasonably priced but on the verge of being too small. Bathroom has mould and there does not seem to be an appropriate exhaust system installed. The air conditioning was OK for mild weather but I am certain it would not cope in warmer weather--sometimes I was convinced it was not working. The Ibis Berlin had a three speed fan setting which was vastly superior. Check in prior to arrival was appreciated. I've decided that I do miss the kettle, tea/coffee and fridge. And to be honest, the mattress topper moved each night--thank goodness for housekeeping to put it straight.

Anonymous Solo - 05/08/2019 AccorHotels review
« Feel welcome. »

Excellent service.

Wolfgang S. Business - 05/08/2019 AccorHotels review
« nearly everything perfect »

except that the TV did not work

Anonymous Families - 31/07/2019 AccorHotels review

Overall a pretty pleasant stay. Check-in was fast and friendly. Special thanks to the guy who checked us in (unfortunately I forgot his name) who was really friendly and let us into the room earlier than expected. Hotel room was clean, big enough for a weekend stay and nice, however small towels for hands or hair would’ve been nice. There were sealed towels in PE, but it gave away the impression that these would automatically be purchased when opened, therefore we didn’t open them. The air con didn’t seem to work, we didn’t complain though because the room was cool enough anyways even with 30+ degrees outside. With nearly 240€ for two nights, I think it was a little expensive, especially since breakfast was not included and would’ve cost an extra 12€ p.P. and morning. There might have been some special events on that particular weekend, hence the price. This is why I give 7/10.

Weng S. -. P. Business - 31/07/2019 AccorHotels review
« Rowena P. »

As an accor member, I highly appreciated the welcome drinks. Also, I think a daily complimentary bottled water could have been better especially for tourists staying in the hotel. Iron was defective and was not really helpful. Nevertheless, it was a pleasant stay. Thank you.

Markus B. Couples - 30/07/2019 AccorHotels review
« Great room, awesome staff, perfect location, overall a great experience. »

We've asked for a room up high and got a very nice room on the top floor. Surprisingly, it didn't even look like the normal ibis standard we were used to, but rather even more modern, almost like we were in an ibis Styles hotel. The staff was very nice and helpful, be it at the restaurant, the bar or the front desk. Food in the restaurant was delicious. The underground parking garage was an added bonus. Also, from the location you can walk to lots of nice places in Hamburg - or just take the train from the station a 2-minute walk away. All in all this was a great experience and we will definitely book this hotel again in the future.

Hakim Couples - 29/07/2019 AccorHotels review
« Great service, great clean and comfortable hotel »

Great experience with Ibis in Hamburg City. Stayed for 1 night. Location was great, less than 10 mins to the shopping street, with lots of eateries nearby (across the railway track). Staff was very helpful. Room was great, clean, new and nice design.

Warren Solo - 27/07/2019 AccorHotels review
« Great City, Great Hotel, FANTASTIC Staff!! »

Wonderfull experience to stay in Hamburg with four consecutive sunny days! Staff were amazing!

Chris W. Couples - 21/07/2019 AccorHotels review
« Room entered against our will with sign displayed, manager unintetested. Counter staff did help on the day »

Stressful at times as I said, we left a do not disturb but it was ignored and the room was entered and (badly) cleaned. Told desk staff who were helpful, told a manager the next day who was very dismissive. My faoncee suffers with anxiety and was very upset by the matter.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christopher, Thank you for taking the time to tell us about your experience at the ibis Hamburg City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carsten Woll General Manager

Family - 11/07/2019 TripAdvisor review
« Pleasant stay in the centre of Hamburg »

Very good Ibis, clean, quite comfortable, with great service and tasty breakfast. I think it was the best Ibis in which I ever stayed! Fantastic localisation is worth to underline as well, it's pretty close to te most memorable parts of the city.

Jack Friends - 10/07/2019 AccorHotels review
« Jack M. »

Given the incorrect room on check-in, had to be changed. Air con did not function. Was almost charged AGAIN for the room due to a invoice error.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JACK M., Thank you for taking the time to tell us about your experience at the ibis Hamburg City. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please send us the receipt with the double debit,so we can understand it better,please send this one directly to our main email adress. You will find it at the Ibis Hamburg City site. So we can give you the refund for the double debit. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Ibis. Please do not hesitate to contact me during your next visit. Sincerely, Carsten Woll Hoteldirektor / General Manager

Gordon S. Friends - 04/07/2019 AccorHotels review
« Excellent service and stay »

Staff were very freindly and professional. the room was clean and comfortable. all made the stay great and enjoyable. will use the hotel again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gordon S., We very much appreciate your comments regarding your stay at the ibis Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carsten Woll Hoteldirektor / General Manager

Neil W. Couples - 03/07/2019 AccorHotels review
« Awesome »

Relaxing, good service, good food, people at reception very professional and heart welcoming.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Neil w., We very much appreciate your comments regarding your stay at the ibis Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carsten Woll General Manager

Anonymous Friends - 24/06/2019 AccorHotels review
« Great except the staff at reception when checking in »

Nice clean recent hotel The staff for check in must be trained to be more customer friendly

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