Hotel - Pullman Port Douglas Sea Temple Resort & Spa
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Pullman Port Douglas Sea Temple Resort & Spa Hotel

4.5/5 2,021 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 11h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room (Paying)
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air conditionning with individual remote
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 4PM (Paying)
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
  • Babysitting on request
  • Golf
    • Golf (Paying)
    • Golf lessons (Paying)
  • Bicycles rental

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 6 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Your meetings and events

With its spectacular location and exceptional array of leisure and conference facilities, Pullman Port Douglas Sea Temple Resort and Spa offers the ideal venue for incentives, team building activities, meetings and conferences in Port Douglas. As a Queensland conference centre, the hotel offers an impressive range of indoor and outdoor event spaces, with the capacity to accommodate 12 to 190 delegates. Stylish, modern and elegant, function rooms are equipped with a range of conference equipment, includingteleconferencing equipment, audiovisual & projection equipment, superior soundsystems, an LCD plasma display and WIFI access. For beautiful outdoor events, Lagoon View Terrace provides the perfect setting, seating up to 190 guests in banquet style.

Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
THE BOARDROOM 25 m2 2 m 0 0 12 0 0
TEMPLE I 39 m2 3 m 64 30 30 45 60
TEMPLE II 39 m2 3 m 72 24 30 36 60
FOUR MILE 59 m2 2 m 56 24 16 24 48
LAGOON VIEW TERRACE 120 m2 5 m 0 0 0 0 190
TEMPLE I&II 156 m2 3 m 162 39 36 90 190
    • Soundproof areas for greater confort
    • An extensive array of audio, video and projection equipment
    • Podium
    • Day light
    • WIFI access
    • Syndicate rooms
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room
    • Certified Conference Hotel

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 112 rooms

Our restaurants and bars

See all our restaurants and bars
4.4/5 AccorHotels Rating 3,197 reviews

Our guest reviews for
Pullman Port Douglas Sea Temple Resort & Spa

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 2,021 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Lou Families - 15/07/2019 AccorHotels certified review
« great service and amenties »

as above

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lou, Thank you for this wonderful feedback and for taking the time to share your thoughts. It is such a pleasure for us to know you have enjoyed your stay with us to the fullest. We so look forward to welcoming you back. Sincerely, Christopher Northam GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

Michael B. Families - 15/07/2019 AccorHotels certified review
« Great place to stay »

We had a fantastic experience - the rooms and facilities are great and the staff do everything right!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael, We are so delighted to read of your great experience and look forward to the opportunity to welcome you back to our home again in the near future. Until then, wishing you safest of travels. Sincerely, Christopher Northam GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

Kevin H. Couples - 14/07/2019 AccorHotels certified review
« Relaxing stay »

Friendly staff, relaxing atmosphere, great room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kevin, Thank you for this wonderful feedback and for taking the time to share your thoughts. It is such a pleasure for us to know you have enjoyed your stay with us to the fullest. We are looking forward to having you with us again on your next trip to Port Douglas. Sincerely, Christopher Northam GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

Kitty Families - 13/07/2019 AccorHotels certified review
« Everything was lovely. »

Everyone working there was extremely nice and helpful. There was one woman at the desk who was particularly helpful - red short hair (I know she was vegan because she was able to offer suggestions for us and my daughter is also vegan) - I did not get her name but she was fabulous on multiple occasions! I have just one complaint - the kids in the hot tub was a constant nuisance - there were ALWAYS kids in the hot tub and most not supervised by parents, they were swimming in the hot tub as though it was a pool -kicking and splashing while we were trying to relax and enjoy a drink - we finally left. Every time we walked by, this was the situation. The hot tub should be for adults or else parental supervision and the resort needs to monitor this!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kitty, We cannot wait to welcome you back to again soon! It is truly is wonderful to read that Gina assisted in creating such a memorable stay for you. She is absolutely delighted to have been mentioned personally! The team wish you safest of future travels! Sincerely, Christopher Northam GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

Jo Families - 12/07/2019 AccorHotels certified review
« Pleasant »

Pleasant - staff were friendly and rooms clean. Breakfast selection was underwhelming and restaurant food uninspiring

Trish R. Friends - 12/07/2019 AccorHotels certified review
« Awesome holiday »

We have never stayed in such a high end place before. Our room was lovely, the bed very comfortable, awesome bathroom

Our hotel has responded to the review
Our hotel has responded to the review

Dear Trish, It is truly a delight to read of such an enjoyable stay with us! We look forward to welcoming you back again soon! Sincerely, Christopher Northam GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

Eufemia E. Families - 12/07/2019 AccorHotels certified review
« Nice but not exceptional, definitely opportunities to improve »

The villa was spacious but we only had housekeeping come in once. We have a baby so he has a midday sleep, we were out in the mornings until about 12 and room service didn’t come until after that. Even on a day where we were out until 1pm they didn’t come. I would have expected more from a 5 star resort, we have stayed at other resorts where we have been able to specify a convenient time for house keeping. The quality of the food at the restaurant was very poor. We are there once for dinner, each day for breakfast and had room service once and the food was not tasty. The staff were friendly and tried really hard but I felt it was poorly staffed, they seemed rushed off their feet. The pool was freezing, it would be so much better if it was heated - even just the plunge pool. We chose the resort because of the pool but we agreed that we wasted our money and would have had a better holiday if we had booked a resort with a smaller heated pool. I don’t think I would recommend the resort to others.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Eufemia, We are so appreciative of you taking the time to provide the team with detailed feedback in regards to your recent stay. Feedback is a most crucial tool in ensuring we are consistently delivering and providing our guests with the best possible experience. We have taken your comments very seriously and would like to assure you that this is not a true reflection of the standards on which our Resort prides itself as satisfying our customers is of paramount importance to us. I shall be following up all comments that you have made with the relevant departmental managers to discuss, review and action. The team and I wish you only the best of future travelling experiences moving forward. Sincerely, Christopher Northam GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

Nick R. Couples - 12/07/2019 AccorHotels certified review
« Rubbish »

Very poor. Terrible value for money. Mediocre room. Disgusting breakfast with too few staff. Outdated gym. Designed for children yet marketed to adults.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nick, It is most concerning to read your comments in regards to your recent experience when staying with us. Although we appreciate your compliments in regards to Callum, and shall ensure your positive comments are shared with him. I regret that we were not able to provide you with the quality of service you deserve during your recent stay. We take your concerns very seriously, if you could email me directly on h8… so that I can follow up on your comments directly that would be greatly appreciated. I hope to hear from you soon. Sincerely, Holly Hopkinson GUEST EXPERIENCE MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

Anonymous Families - 11/07/2019 AccorHotels certified review
« Relaxing »

Very good - apartment was spacious and private. Loved the outdoor area. Resort pool area was great. Having direct access to the beach was terrific. Only draw back was that the pool was too cold to swim in.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you so much for your wonderful review! Delighted to hear you enjoyed your time with us and were able to relax and unwind in the serenity of your apartment. We cannot wait to welcome you back to Port Douglas again in the near future. Sincerely, Christopher Northam GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

David D. Families - 11/07/2019 AccorHotels certified review
« Fine »

Great

David C. Families - 10/07/2019 AccorHotels certified review
« Very good accommodation let down by poor food & beverage management. »

Very good accommodation let down by poor food & beverage management. Breakfast vey poorly managed, floor staff doing their best but various issues such as no cups for coffee, no fruit juice, food poorly cooked & presented and the saddest looking croissants I have ever seen. Room service delivering two inedible burgers with an unpleasent and unspecified white sauce on the buns.

Bec Couples - 10/07/2019 AccorHotels certified review
« Beautiful hotel, average room »

All the staff were lovely and accommodating. The resort grounds were really beautiful and restaurant was nice. We stayed in a studio spa room as it was all we could find available after booking our honeymoon very late due to some other personal issues. We were really excited as it was our first time away together without our 3yo and because we had heard how beautiful the rooms were from friends who have previously stayed. We were pretty disappointed with the room once we entered it, it was out the back of the hotel with a view of some lattice with vines and our neighbours bathroom window. We contacted reception but unfortunately the only thing we could do was pay an extra $1000 to stay in a better room just for 2 of the nights which wasn’t affordable. Other than that everything was good.

Cath Couples - 09/07/2019 AccorHotels certified review
« Relaxation began on entry to the resort »

Beautiful setting, nothing but relaxing as everything looked so inviting. Staff friendly and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cath, Thank you so much for your recent review of our tropical oasis in Port Douglas! Delighted to hear your enjoyed yourself and were able to relax and rejuvenate. Many thanks again for your kind words and hope to welcome you back to the resort very soon. Sincerely, Christopher Northam GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

Jo L. Families - 08/07/2019 AccorHotels certified review
« Very Nice »

Very relaxing. Staff very helpful and kind hearted. Beautiful pool but far too cold for this time of year.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jo, Thank you for your wonderful feedback. We continuously work on maintaining our standard of service to ensure each and every experience is a memorable one. It is something we constantly work towards and your feedback serves as a wonderful encouragement to the staff - they will be thrilled to read your comments. Thank you again for sharing your experience we are looking forward to having you with us again on your next trip to Port Douglas. Sincerely, Christopher Northam GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

Dave A. Families - 08/07/2019 AccorHotels certified review
« INCREDIBLE FACILITY!!! »

We were greeted by Lee and Gabby on our first night. AMAZING Staff!! We were travelling with a party of 9 aging from 12-72. greeted They truly cared about the guest experience for each an every person. The two bedroom apartments were 5 - Star all the way! The private roof top spa, grill, and sunning area were next level.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dave, Thank you - what an incredible review! The team at Pullman Port Douglas are so incredibly pleased to read your review! We are incredibly lucky to have such talented, passionate, eager and engaging team members throughout the resort, and I shall ensure your comments are passed on to both Lee and Gabbi. Thank you again for your brilliant review, we so look forward to welcoming you back. Sincerely, Christopher Northam GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

Vanessa B. Families - 08/07/2019 AccorHotels certified review
« beautiful, high quality, fantastic staff »

easy, enjoyed starting day with walk or run along 5 mile beach then fantastic big breakfast, especially loved health shots. then off to exploring the many local wonders

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vanessa, We are so thrilled we were able to create a truly memorable family holiday. It is great you were able to take advantage of all the Resort has to offer and take in the beautiful tropical sights of Port Douglas. Running Four Mile Beach as the sunrises is truly a great way to start your day! We look forward to welcoming you and your family back again in the near future. Until then thank you for sharing your recent experience with us. Sincerely, Christopher Northam GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

Antony Families - 07/07/2019 AccorHotels certified review
« Great staff! »

Very enjoyable , but room had a moulds smell

Our hotel has responded to the review
Our hotel has responded to the review

Dear Antony, Thank you for your wonderful feedback. We continuously work on maintaining our standard of service to ensure each and every experience is a memorable one. It is something we constantly work towards and your feedback serves as a wonderful encouragement to the staff. I have shared your comment in regards to the mould smell within the room your stayed with our Maintenance Team and Executive Housekeeper to promptly address - I do apologise. Thank you again for sharing your experience we are delighted you enjoyed your time with us, and we hope your next visit will be as pleasant and as memorable as the previous one. Sincerely, Christopher Northam GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

Family - 05/07/2019 TripAdvisor review
« Elegant Villa at the fringe of the resort »

The Pullman villas are very roomy, the down stairs where you walk in contains a good sixed kitchen with fridge, hob, toaster, kettle, coffee machine and opens up to a large living room. Outside is a plunge pool and bbq area. Stairs lead to the second floor which contain all the bedrooms. A very large master with hot tub and ensuite and 2 good sized other bedrooms. If this was situated near the heart of port douglas or had direct access to the beach it would be perfect. As its not we felt a bit detached and insulated, like we were just living in a serviced apartment for a week. The inner area of pullman (where the apartments lead to the pools is probably a better option. This area that had main pool access was very pretty and peaceful. Breakfast was included and we did enjoy it. Gym was reasonable ablit small and busy - but good machines and water provided.

Our hotel has responded to the review
Our hotel has responded to the review

Dear DivingBee12, Many thanks for your recent review of our resort in Port Douglas! I'm delighted to hear you enjoyed certain aspects of your stay although I sincerely regret that some of the design elements of your villa impacted your stay. I do hope we have the opportunity to welcome you back to Port Douglas in the future.

S D. Families - 03/07/2019 AccorHotels certified review
« Really enjoyed the room clean and the friendly bar staff. »

It was excellent. Pool clean, towels replenished. Wonderful House Staff - all those friendly Argentinians!! One lady at the pool bar a bit funny but the rest of the staff excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear S D., Thank you so much for sharing your experience had with us recently. Our team of dedicated professionals aim to go above and beyond to assist in creating only the best of Port Douglas stays. Thank you so much again for sharing, we hope to welcome you back again soon. Until then wishing you only the best of future travels. Sincerely, Christopher Northam GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

John C. Couples - 02/07/2019 AccorHotels certified review
« Expected better »

Second time ,I stayed there and I was not completely happy, firstly the room was not as shown on the website , second ants all over the room , which we had to throw all our food out, then got told that it’s normal for this time a year, then got told that they are only sugar ants , l don’t eat ants, and l don’t think you would either. Thirdly $5.00 for a glass of soda water from the tap at the bar in reception area , Really $5.00 The staff were friendly on checkout and check in , room cleaning staff were friendly and did a good job. But 1 roll of toilet was not enough.

Our hotel has responded to the review
Our hotel has responded to the review

Dear John, We sincerely appreciate the effort in sharing your experience with us and this feedback. It is most disheartening to read that one of our valued return guests departed with a less than memorable experience. We strive to provide a superior service experience for every customer; and I am so disappointed to read that we have not achieved this for your stay. We completely understand the feelings into why you may not wish to return however should you choose to holiday in our region in the future please reach out to me directly so that I can assist and restore your perception of our brands. Sincerely, Christopher Northam GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

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