Hotel - Pullman Sydney Hyde Park
Pullman Hotel Pullman Hotel

Pullman Sydney Hyde Park Hotel

4.0/5 2,731 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying

Leisure and activities

Catering

  • Breakfast

Business services

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Hotel location

Companies and event centres nearby

Exhibition and convention centre

CONVENTION CENTER2 km / 1.24 mi

Your meetings and events

Providing versatile conference facilities in the heart of the city, Pullman Sydney Hyde Park is the ideal choice of venue for meetings, conferences and events in Sydney. As a Sydney conference centre, the hotel features eight modern meeting rooms.Able to accommodate up to 250 delegates in a variety of layout configurations. From the intimate Busby Room, offering boardroom meeting space for up to 10 guests, to the expansive Ibis Room, offering event space for up to 180 guests in banquet styleand up to 250 guests in theatre style - the hotel has function space for all types of event. Team building activities can take place in the adjacent Hyde Park, while the terrace and newly refurbished bar provide the perfect pre and post function setting.

Pullman Sydney Hyde Park Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
BUSBY ROOM 23 m2 2 m 0 0 10 0 10
DALLEY ROOM 30 m2 2 m 15 15 14 15 14
COOK 1 ROOM 58 m2 2 m 50 20 18 24 40
COOK 2 ROOM 58 m2 2 m 50 20 18 25 40
PARKVIEW ROOM 83 m2 2 m 50 20 24 24 32
COOK ROOM 116 m2 2 m 100 40 40 60 80
IBIS 1 ROOM 124 m2 2 m 100 40 30 60 60
WINDOWS 128 m2 2 m 140 0 0 0 60
IBIS 2 ROOM 139 m2 2 m 120 40 30 72 60
IBIS ROOM 264 m2 2 m 250 80 70 150 180
    • Videoconferencing
    • Soundproof areas for greater confort
    • An extensive array of audio, video and projection equipment
    • Podium
    • Day light
    • Syndicate rooms
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room
    • WIFI access
    • Wedding ceremony
    • Wedding co-ordinator

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Elegantly presented and luxuriously appointed, guest rooms at Pullman Sydney Hyde Park provide a perfectly private, spacious retreat for both business and leisure travellers. Guests looking for hotels in Sydney can choose from a range of accommodation styles at this impressive central Sydney hotel, with Executive, Premier and Superior options available. Each room features stylish décor, a marble bathroom, a work desk, broadband Internet access, a mini fridge, an iPod docking station and a flat-screen TV.

  • 241 rooms
  • 100% non-smoking hotel
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Data port in room
    • Turn down service
    • Air conditioning
    • Air Cooling System
    • Emergency exit map
    • Safe deposit box
    • Automatic air control
    • Telephone
    • Radio in room
    • Direct dial telephone
    • Wide working desk
    • TV Bouquet beIN Sports
    • Telephone in bathroom
    • Phone with 2 handsets in room
    • Air-conditionning with individual remote
    • Satellite and Cable Television offering a wide range of channels
    • WIFI in your room
    • Baby bed
    • High speed transmission line
    • Minibar
    • RJ 11 outlet
    • RJ 45 outlet
    • Iron in room
    • Internet access via Fiber Optics
    • Nespresso experience offered
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

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4.3/5 AccorHotels Rating 12,321 reviews

Our guest reviews for
Pullman Sydney Hyde Park

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 2,731 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Khaled Z. Business - 08/11/2019 Confirmed reviews AccorHotels
« Very Average Hotel - I DO NOT RECCOMMEND »

Firstly, On arrival I was told that the rooftop pool wasn't working and I wouldn't be able to use it throughout my entire stay. (one of the reasons why I choose to stay at the Pullman hotel) nothing was mention to me about the pool prior to my arrival. Secondly, the room was tiny, dark and the air-conditioning was working temperamentally. Room service was very average, room kept quite dirty after cleaning and on one occasion there was no replacement of soap and shower products. Id also like to mention the breakfast service. Very disappointing when I asked for eggs and they didn't come EVER (even after waiting for over half an hour) I work for Mercedes-Benz Australia/ New Zealand and I will highly NOT recommend this hotel to my Colleagues , business associates, family and friends as it did spoils my experience in Sydney. Thank you and I am happy to be contact to discuss further.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Z., Thank you for taking the time to tell us about your experience at the Pullman Sydney Hyde Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Frances Assistant Manager Pullman Sydney Hyde Park

Michael Couples - 08/11/2019 Confirmed reviews AccorHotels
« Very pleasant and comfortable stay overnight »

Enjoyable stay without any issues.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael, Thank you so much for your great review on your stay, I am so pleased that you enjoyed your experience at Pullman Sydney Hyde Park. I hope we can welcome you back in the future and if I can be of any assistance please let me know. Kind regards, Natalia Gorkavenko Guest Service Executive Pullman Sydney Hyde Park

Wai L. M. Families - 08/11/2019 Confirmed reviews AccorHotels
« Great location, great staff »

Great location, very friendly & warm reception and very clean, comfy & huge room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wai, Thank you so much for taking the time to respond to our guest survey on your recent stay with us at Pullman Sydney Hyde Park. I am thrilled to read your comments and appreciate you sharing with us your great experience. I will be sure to share your wonderful feedback with the team. It is our pleasure to welcome regular guests back to the hotel and I hope we can see you again soon! Kind regards, Natalia Gorkavenko Guest Service Executive Pullman Sydney Hyde Park

Val T. Couples - 08/11/2019 Confirmed reviews AccorHotels
« staff need to be more familiar with loyalty program »

The actual hotel was excellent, breakfast very good and very comfortable bed. The problem is with the loyalty program. I had rung previously about redeeming my points, and was told, just tell them when you check out and as you are paying your bill. But on Check in girl insisted I pay up front. So when I checked out it was a problem. Eventually a manager named Samuel Park was able to give me my 40 euro discount by way of a refund and only after I insisted. Not Samuel's fault, we agreed the loyalty program is hard to understand and as it stands now, I have lost 2000 points and maybe my refund will turn up soon. Its way too messy and the website is hard to use and most importantly staff need to be fully trained in order to help guests and actually 'sell' Accor's benefits. This is not the first time I have had to practically beg for something that your advertising makes it appear simple-when in fact when you try to apply from reception they look at you as if they don't understand you and starting phoning round for help and tell you its complicated. In future I will weigh up my options with other hotels.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Val, I would like to thank you for your time for completing out guest survey on your experience with us at Pullman Sydney Hyde Park. I appreciate you sharing your concerns with me and have shared this feedback with our management team. Rest assured I will be personally following up on the constructive points you have provided to us to ensure that action plans are implemented. I do sincerely apologise on behalf of the hotel for our shortfalls you experienced and I hope to have the opportunity to restore your faith in Pullman Sydney Hyde Park in the future. Please do contact me directly if I can be of any assistance in the future, thank you so much for helping our hotel to perform at its best! Kind regards, Natalia Gorkavenko Guest Service Executive Pullman Sydney Hyde Park

Suzanne Couples - 08/11/2019 Confirmed reviews AccorHotels
« Fabulous Hotel »

Fabulous hotel, easy parking, great service, comfortable and spacious rooms in a great location in the city.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Suzanne, Thank you very much for responding to our guest survey regarding your recent stay with us at Pullman Sydney Hyde Park. I very much appreciate you taking the time to share your experience and I am thrilled to see it was a great stay. I hope we have the opportunity to welcome you back in the future and if I can be of any assistance please let me know. Kind regards, Natalia Gorkavenko Guest Service Executive Pullman Sydney Hyde Park

valjeanery Couples - 08/11/2019 TripAdvisor review
« fix up your loyalty reward system please »

the hotel and staff are very good.but staff should be trained to OFFER or remind guests they have loyalty points they can use rather than look baffled and need to seek advice from a senior.I had to beg/debate my entitlement,which eventually was agreed to be a refund, but I have not yet seen. The system is convoluted and does test how loyal I am prepared to be.

Anonymous Business - 07/11/2019 Confirmed reviews AccorHotels
« A little less than what you would expect for a Pullman branded hotel »

The room was OK. A poor job with wiring on the wall to the left of the bed. The bathroom floor did not drain well, leaving water across the floor in front of the toilet. The prices for mini bar items were expected but never understand the justification. No point having a priority desk at reception if you ignore customers standing there. The final insult was adding a drink to my account that I did not consume.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to tell us about your experience at the Pullman Sydney Hyde Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Frances Assistant Manager Pullman Sydney Hyde Park

Luisa Families - 07/11/2019 Confirmed reviews AccorHotels
« Lovely hotel, clean and modern with great vicinity to the city »

the staff were helpful and we enjoyed the bar before heading out to dinner. the view from our room was lovely too.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Luisa, Thank you so much for taking the time to respond to our guest survey on your recent stay with us at Pullman Sydney Hyde Park. I am thrilled to read your comments and appreciate you sharing with us your great experience. I will be sure to share your wonderful feedback with the team. It is our pleasure to welcome regular guests back to the hotel and I hope we can see you again soon! Kind regards, Natalia Gorkavenko Guest Service Executive Pullman Sydney Hyde Park

Anonymous Business - 06/11/2019 Confirmed reviews AccorHotels
« Excellent »

Room was extremely impressive and clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you very much for responding to our guest survey regarding your recent stay with us at Pullman Sydney Hyde Park. I very much appreciate you taking the time to share your experience and I am thrilled to see it was a great stay. I hope we have the opportunity to welcome you back in the future and if I can be of any assistance please let me know. Kind regards, Natalia Gorkavenko Guest Service Executive Pullman Sydney Hyde Park

Garry F. Couples - 06/11/2019 Confirmed reviews AccorHotels
« Comment »

Very enjoyable great service and amenity

Our hotel has responded to the review
Our hotel has responded to the review

Dear Garry, Thank you so much for taking the time to respond to our guest survey on your recent stay with us at Pullman Sydney Hyde Park. I am thrilled to read your comments and appreciate you sharing with us your great experience. I will be sure to share your wonderful feedback with the team. It is our pleasure to welcome regular guests back to the hotel and I hope we can see you again soon! Kind regards, Natalia Gorkavenko Guest Service Executive Pullman Sydney Hyde Park

Jeremy C. Business - 05/11/2019 Confirmed reviews AccorHotels

Fine

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jeremy, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Natalia Gorkavenko Guest Service Executive Pullman Sydney Hyde Park

Michael S. Couples - 05/11/2019 Confirmed reviews AccorHotels
« Mister »

Surprising

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael, Thank you very much for taking the time to respond to our in house guest survey and sharing your feedback on your experience with us. Guest feedback is very important to us at Pullman and I appreciate you taking this opportunity. Should you wish to provide any further comments or need any assistance please feel free to reach out to me directly. I hope we have the opportunity to welcome you back in the near future. Kind regards, Natalia Gorkavenko Guest Service Executive Pullman Sydney Hyde Park

Nicolette Business - 05/11/2019 Confirmed reviews AccorHotels
« OK »

The room was large but needs updating in many respects. Check-in was dreadful, as a Platinum member I expect better service. The amenities in the room were good. Bed, comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nicolette, Thank you for taking the time to tell us about your experience at the Pullman Sydney Hyde Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Natalia Gorkavenko Guest Service Executive Pullman Sydney Hyde Park

Patricia H. Couples - 05/11/2019 Confirmed reviews AccorHotels
« Exceeded expectations close to all amenities. »

Comfortable spaciouse room and enjoyable breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Patricia, We very much appreciate your comments regarding your stay at the Pullman Sydney Hyde Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natalia Gorkavenko Guest Service Executive Pullman Sydney Hyde Park

Warren Families - 05/11/2019 Confirmed reviews AccorHotels
« Good location, tidy room but the pool being closed was a disappointment »

Reception staff were pleasant, the room was comfortable with a lovely view. Coffee at breakfast was very good. We were travelling from Newcastle to Melbourne and had booked the hotel for one night to give the kids an experience of a rooftop pool. There was no information on the hotel website to inform us that the pool was closed and no discount offered at reception.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Warren, I would like to thank you for your time for completing out guest survey on your experience with us at Pullman Sydney Hyde Park. I appreciate you sharing your concerns with me and have shared this feedback with our management team. I do sincerely apologize on behalf of the hotel for our shortfalls you experienced and I hope to have the opportunity to restore your faith in Pullman Sydney Hyde Park in the future. Please do contact me directly if I can be of any assistance in the future, thank you so much for helping our hotel to perform at its best! Kind regards, Natalia Gorkavenko Guest Service Executive Pullman Sydney Hyde Park

Anonymous Couples - 04/11/2019 Confirmed reviews AccorHotels

Very helpful and professional

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Natalia Gorkavenko Guest Service Executive Pullman Sydney Hyde Park

Anonymous Business - 04/11/2019 Confirmed reviews AccorHotels
« Always good service, great location. »

Enjoyable visit. Good service. Friendly staff & a great location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you very much for taking the time to respond to our guest survey and sharing your feedback on your experience with us. Guest feedback is very important to us at Pullman and I appreciate you taking this opportunity. I hope we have the opportunity to welcome you back in the near future. Kind regards, Natalia Gorkavenko Guest Service Executive Pullman Sydney Hyde Park

Catherine A. Solo - 04/11/2019 Confirmed reviews AccorHotels
« The place seemed a bit tired »

I stayed at the Pullman because the last time I went I had such a great experience. This time it was not so great .. the carpet in the halls need to be re stuck down and the place just needs a little up date.. I also stayed at the Pullman cause I wanted to use the pool.. disappointing the fact it was not useable when I was staying nor could anyone tell me when it would be fixed . If I know there was no pool to use I would i would of rethinked my holiday.. I really wanted to sit by the pool as I just been under alot of stress and was my holiday before I am about to have a major operation .. maybe you would let people know in future about major facilities not working

Our hotel has responded to the review
Our hotel has responded to the review

Dear Catherine, Thank you for taking the time to tell us about your experience at the Pullman Sydney Hyde Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. However, the shut down was a last minute decision made by council, therefore we were not able to advise in advance for our upcoming guests. Furthermore we have made arrangements with Aquatic Center as an alternative. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do contact me directly for you next stay with us, so I can personally follow up and take care of you. Sincerely, Natalia Gorkavenko Guest Service Executive Pullman Sydney Hyde Park

Michael Couples - 04/11/2019 Confirmed reviews AccorHotels
« Satisfying »

Very pleasant, warm and friendly

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael, Thank you so much for your great review on your stay, I am so pleased that you enjoyed your experience at Pullman Sydney Hyde Park. I hope we can welcome you back in the future and if I can be of any assistance please let me know. Kind regards, Natalia Gorkavenko Guest Service Executive Pullman Sydney Hyde Park

Cameron Couples - 04/11/2019 Confirmed reviews AccorHotels
« Made to feel special on our anniversary! »

Having requested a nice view because we were staying in the city to celebrate our anniversary, my partner and I were unexpectedly spoiled with what I strongly suspect was a room upgrade as well as a little chocolate cake waiting for us. The next morning the staff in breakfast knew about it as well and came over to wish us well and presented us a lovely platter with fresh pancakes and chocolates. The coffee & food at breakfast as well as the selection was unexpectedly great, and the hotel room was lovely. The only single thing that wasn't perfect about our stay was that the pool was closed in the morning when we went to swim before breakfast (for no obvious reason). A sneaky dip in the pool to start the day is my favourite part of a hotel experience so that was disappointing, but thankfully the spa was open! Thanks very much to the lovely staff that made our stay special. :-) I reckon we'll be back!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cameron, We very much appreciate your comments regarding your stay at the Pullman Sydney Hyde Park. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Natalia Gorkavenko Guest Service Executive Pullman Sydney Hyde Park

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