Hotel - Quay West Suites Melbourne
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Quay West Suites Melbourne

4.5/5 1,369 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Valet parking (Paying)
    • Well-lit parking (Paying)
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • TULLAMARINE
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 4PM (Paying)
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Sauna
  • Babysitting on request

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 3 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Companies and event centres nearby

Company

AUSTRALIAN BALLET0.85 km / 0.53 mi DAIRY AUSTRALIA0.35 km / 0.22 mi HWT0.35 km / 0.22 mi JUNIPER NETWORKS0.35 km / 0.22 mi MELB THEATRE CO1.4 km / 0.87 mi OLDENDORFF CARRIERS0.35 km / 0.22 mi PWC0.65 km / 0.4 mi WOODS BAGOT0.35 km / 0.22 mi
CPA AUSTRALIA0.65 km / 0.4 mi EXXON MOBIL0.35 km / 0.22 mi IBM35 km / 21.75 mi MCGRATH NICOL0.3 km / 0.19 mi MSO0.3 km / 0.19 mi PACNET0.75 km / 0.47 mi SP AUSNET0.65 km / 0.4 mi

Congress centre

CONVENTION CENTRE6.4 km / 3.98 mi

Your meetings and events

With its spectacular Southbank location, Quay West Suites Melbourne is ideally placed to offer memorable meetings and events in Melbourne. As a Melbourne conference venue, the hotel features two elegant meeting rooms, with the capacity to accommodate up to 120 delegates. Each meeting room can be used separately, or can be combined to create a larger event space. The hotel's Jarrah Restaurant and Bar can also provide stylish event space, with exclusive use available. A range of modern conference equipmentis available on request, including video and projection equipment and WIFI access. Guests attending an event at the hotel can enjoy access to a superb range of leisure facilities, including a swimming pool, spa, sauna and fully-equipped fitness centre.

Quay West Suites Melbourne Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
SOUTHBANK I 64 m2 2 m 60 24 25 36 40
SOUTHBANK II 64 m2 2 m 60 24 25 36 40
SOUTHBANK I AND II 128 m2 2 m 120 35 40 72 100
    • Podium
    • Day light
    • WIFI access
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room
    • High speed transmission line
    • Conference hotel

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Offering a range of outstanding apartment-style accommodation in Melbourne's Southbank, Quay West Suites Melbourne is the ideal option for business and leisure travel. This stylish Melbourne hotel features spacious studio rooms, and one, two and three bedroom suites, with Superior, Deluxe and Premium options available. Elegantly appointed and beautifully decorated, each apartment is fully self-contained, featuring a full kitchen, laundry, a living area with flat-screen TV & Blu-ray and a private balcony.

  • 107 rooms
  • 100% non-smoking hotel
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Manual temperature control
    • High speed transmission line
    • Microwave in room
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.7/5 AccorHotels Rating 7,269 reviews

Our guest reviews for
Quay West Suites Melbourne

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 1,369 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
John Couples - 19/08/2019 AccorHotels review
« Price reflects location »

Very courteous and friendly staff. Suite had very basic kitchen facilities. It is not a viable option to expect to be self sufficient in this suite.

Our hotel has responded to the review
Our hotel has responded to the review

Dear John, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Josie H. Couples - 17/08/2019 AccorHotels review
« Great thanks »

Great location and comfy bed

Our hotel has responded to the review
Our hotel has responded to the review

Dear Josie, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Kieron K. Couples - 16/08/2019 AccorHotels review
« Amazing Service »

From the moment we arrived, we were treated to the most amazing service and hospitality. Thank you so much for making our honeymoon so memorable and we will certainly be choosing Quay Suites as our desired MELBOURNE accomodation

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kieron, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Clark L. Business - 16/08/2019 AccorHotels review
« unfussed and relaxing »

the staff are exceptional from bookings and check out

Our hotel has responded to the review
Our hotel has responded to the review

Dear Clark, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Brendan Couples - 15/08/2019 AccorHotels review
« EXCEEDED OUR EXPECTATIONS. »

SEAMLESS AND STRESS FREE.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Brendan, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Ron H. Business - 14/08/2019 AccorHotels review
« Great place to stay. We had a night at the National Gallery »

Friendly staff, clean comfortable room. Excellent breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ron, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Charli Couples - 14/08/2019 AccorHotels review

Wonderful location, great services. Horrible bed!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert & Charlene, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. Please let me check the bed in this suite, thank you for letting em know. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Rosie J. Families - 14/08/2019 AccorHotels review
« Great location for Melbourne stay »

We enjoy staying at Quay West due to the proximity of the city and restaurants. The carpet in our suite had just been updated which is great and it looked as though the rooms had been recently painted. The layout of the suite ensures we have space and the two bathrooms means there are fewer issues with everyone wanting the space at once.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rosemary, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Couples - 14/08/2019 TripAdvisor review
« Weekend away on Southbank »

Excellent stay. Well appointed rooms - we were upgraded free of charge as loyalty customers. Could not fault our stay. The kitchen and dining rooms were of high standard. The views were outstanding and the the beds were supremely comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for review, we appreciate the review, the beds are fabulous.

Jane Families - 13/08/2019 AccorHotels review
« Cleanliness and ease of getting around the city from this location is fabulous »

Staff are always friendly, love the location and ease of getting to the city, Crowne etc! The rooms are always clean and serviced wonderfully

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jane, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Kelly F. Business - 13/08/2019 AccorHotels review
« Business Trip »

Stayed in room 710, asked for a quiet room, I believe since I paid the special price I was put in a lower floor. This floor had the garbage trucks running every morning, the windows are not double glazed. Service was excellent, and staff lovely and helpful, though will book another hotel if I cannot secure a room on higher floors 14 or 15 next time as I have been previously.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kelly, Thank you for taking the time to tell us about your experience at the Quay West Suites Melbourne. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Kelly, we need to reconfirm what suites are going to be best for you as the Southbank views are on Levels 5-9 only. We had upgraded you to a city river view so i am sorry you found it noisy. Kelly, i am going to suggest the deluxe suites on Level 10-15 these suites are on the sides of the building . I am going to have our maintenance manager check the seals on the windows as you really should not here any noise so i am so sorry you were disturbed. At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Kelly, please let me know when you are back in Melbourne. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kind regards Jackie Porter General Manager 04…

Anonymous Couples - 13/08/2019 AccorHotels review

Excellent- location, staff were friendly and helpful, breakfast was great and the apartment was very spacious, modern and very quiet

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michelle, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Diana Families - 13/08/2019 AccorHotels review
« Lovely stay at prime riverfront location »

The suite I stayed in was nice and clean with unobstructed view of the Yarra river, Prince's Bridge, Federation Square and the Flinders St. Railway Station. It is a well-managed property with professional and courteous staff, and they were always willing to help with anything from room service orders to fixing things in the room. I will definitely recommend this serviced apartments to anyone visiting Melbourne!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yu , We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Helen Families - 12/08/2019 AccorHotels review
« Excellent stay »

We thoroughly enjoyed our stay at Quay West Suites Melbourne in a three bedroom apartment. We thought the location was excellent and the accommodation was well set out and looked after. The staff were always friendly and attentive. We all looked forward to the delicious buffet breakfast each morning.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Darryl, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Campbell Business - 12/08/2019 AccorHotels review
« Very happy »

Close to perfect

Our hotel has responded to the review
Our hotel has responded to the review

Dear Campbell, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Kath Families - 11/08/2019 AccorHotels review
« Fabulous »

So lovely from check in to check out.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kath, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Gary H. Business - 10/08/2019 AccorHotels review
« Weekend of Retail Therapy »

We enjoyed staying at the Quay West Suites, just the place to take a leisurely stroll along South Bank, taking in the fine dining places, crown casino, the exhibition and Conference centre. The Jarrah Restaurant at Quay West was a great place for dining and breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gary, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Jennifer S. Business - 10/08/2019 AccorHotels review
« Mrs Jennifer s. »

Always a pleasure staying at Quay west wonderful location amazing food from room service to restaurant great but best of all incredible staff great team culture did I mention the view it doesn’t get much more Melbourne Fed square trans and the lovely Yarra

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jennifer, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Brian C. Couples - 09/08/2019 AccorHotels review
« Excellent »

Great welcome, beautiful apartment, so convenient to the Art Centre and City, excellent value, enjoyable breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Brian, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Linda R. Couples - 09/08/2019 AccorHotels review
« Enjoyable and very comfortable »

Quay West always provide a very high standard of accommodation and I always enjoy my stay there.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Linda, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

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