Hotel - Grand Mercure Bandung Setiabudi
Grand Mercure Hotel Grand Mercure Hotel

Grand Mercure Bandung Setiabudi

4.5/5 1,963 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PM
  • Laundry
    • Dry cleaning / Ironing
    • Ironing room
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor heated pool
  • Fitness centre
  • Massage
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s
  • Other sports activities
    • Bicycles rental (Paying)
    • Table tennis (Nearby)

Catering

  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 11 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
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Hotel location

Your meetings and events

Grand Mercure is introducing a fresh and personalized approach to plan your meetings, conventions, seminars and incentive events. The meeting rooms are equipped with High-Speed WIFI, complete video and sound system.

Grand Mercure Bandung Setiabudi Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
SILIWANGI EXECUTIVE BOARDROOM 45 m2 2 m 0 0 0 0 0
WASTU KANCANA MEETING ROOM 45 m2 2 m 60 50 16 65 60
AGRABINTA MEETING ROOM 46 m2 2 m 60 50 50 65 60
MEETING ROOM IV 61 m2 2 m 30 14 16 16 30
MEETING ROOM III 64 m2 2 m 36 17 20 18 30
MANDALAYANG MEETING ROOM 92 m2 2 m 85 100 26 90 120
MEETING ROOM II 105 m2 2 m 60 28 28 40 50
MEETING ROOM I 106 m2 2 m 70 34 34 50 60
MANDALAGIRI MEETING ROOM 230 m2 2 m 300 150 26 120 250
GRAND BALLROOM 1,200 m2 7 m 1350 500 350 550 700
BALLROOM 1,200 m2 7 m 700 350 350 400 640
    • Videoconferencing
    • Podium
    • Day light
    • WIFI access
    • Syndicate rooms
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room
    • Simultaneous interpreting

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 204 rooms

Our restaurants and bars

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4.4/5 AccorHotels Rating 5,356 reviews

Our guest reviews for
Grand Mercure Bandung Setiabudi

100% genuine reviews from our guests

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tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 1,963 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Adikurniawan Families - 15/07/2019 AccorHotels certified review
« Nice but lack of attention to detail »

Overall was nice property, but towel isnot presentatble, empty soap in pool locker. Although I ask the attendat, they just ignored me take no action.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S.A.K., Thank you for staying with us and for your kind attention by giving us your comment during your experienced stay. We truly appreciate your kind attention regarding the towel and the service from our staff, please allow me to express my sincerest apologies for the inconvenience. We look forward to having the opportunity of providing services to you again whenever your travels bring your back our way. Yours Sincerely, Engkun Kurnia General Manager

Ali S. Families - 15/07/2019 AccorHotels certified review
« Highly recommended, i will stay again when go to Bandung »

Clean, comfortable, friendly & polite staff, near tourist attractions in Lembang. In my family opinion, CS Staff-Ms Widi is one of best CS, highly appreciate to her.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S.A.S., Thank you for sharing your glowing review on this site. I am so glad to hear that your stay was so wonderful and nothing was missing for a perfect stay in Bandung. Please be assured that I will pass your so kind words about service to Ms. Widdi and I will share your comments with all staff, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and recommending our hotel to other travelers. Hope it will not be too long before we get a chance to welcoming you back to our hotel. Yours Sincerely, Engkun Kurnia General Manager

Anneke R. Families - 14/07/2019 AccorHotels certified review
« Great Swimming pool »

Great place and very comfortable for family, especially for swimming pool

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. A.R., Thank you for your superb review. Lovely to know that you were enjoyed our warm hospitality during your stay at Grand Mercure. We, too love our warm sparkling pool that very often complimented on this site. Once again, thank you for your trust in us and I will share your comments with all departments. We hope to see you again soon for another wonderful journey with us. Yours Sincerely, Engkun Kurnia General Manager

Wiliamto K. Families - 12/07/2019 AccorHotels certified review
« Satisfied »

Family trip before school day. My son so excited when visit grand mercure. Swimming pool with 32 degree temperature..so we can swim as long as you want without fear cold..

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. W.K., We very much appreciate your comments regarding your stay at the Grand Mercure Bandung Setiabudi. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Our warm sparkling pool is often complimented and get much love from our guests. Happy that your kids love it. Thank you for your kind feedback, and we do hope that we will have opportunity to welcoming you back to our hotel in the near future. Yours Sincerely, Engkun Kurnia General Manager

Miranty A. Families - 12/07/2019 AccorHotels certified review
« kids friendly hotel »

Love the bed, love the warm pool, love the variety of breakfast..

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. M.A.P., We very much appreciate your comments regarding your stay at the Grand Mercure Bandung Setiabudi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Engkun Kurnia General Manager

Jupiter S. Families - 11/07/2019 AccorHotels certified review
« Best experience ever »

We love staying at the hotel. Especially my kids. they were swimming in the morning and afternoon everyday during our stay. The food was good and the staff was helpful..We really enjoy it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. J.S., Your comment says it all. Thank you very much for sharing your experience and trust in our genuine hospitality. Great pool, great food and great staffs. Happy to read that you enjoyed them all. Once again, thank you for your great review. Hope it will not be too long before we get a chance to welcoming you back. Yours sincerely, Engkun Kurnia General Manager

Rian Families - 11/07/2019 AccorHotels certified review
« Hospitality hotel and warmth greetings »

What a enjoyable hotel.. stay with family and kids, they enjoyed warm swimming pool with a kids pool. Hospitality staff's, all staff's very welcoming... My room was upgraded without any charge..sadly, i had to wait for check-in caused room still on preparation.. Hope i can stay longer...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bapak R.L., We very much appreciate your comments regarding your stay at the Grand Mercure Bandung Setiabudi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Engkun Kurnia General Manager

Astuti Families - 09/07/2019 AccorHotels certified review
« Quite nice facilities but not too excellent service »

You have quite nice facilities such as beautiful warmed-water swimming pool, but it would be nicer if the guest doesnt need to across the main lobby to enter the pool. When we had breakfast, the waiter is not too nice. He explained about extra payment for children above 5 years old, which I didnt get the specific detail about age of children whom counted for free breakfast during the check in, without smile at all. I dont think its a standard for a five-stars hotel service. Going to think twice staying on your hotel on my next visit. Checking out from your hotel, I check in to Hilton Bandung, and I gave them perfect score on their service, double excellent. Everyone is always smiling in every opportunity, always helpful and give their best.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. A., Thank you for staying with us and for your kind attention by giving us your comment and input during your experienced stay. We really need guests highlights like yours to keep our level of quality and truly wish that you will continue your support towards Grand Mercure Bandung Setiabudi. We do hope that we will have opportunity to welcoming you back to our hotel in the near future. Yours Sincerely, Engkun Kurnia General Manager

A. W. Families - 06/07/2019 AccorHotels certified review
« good experience »

satisfied... & nice employee... full of smile & helpful..

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. W.A., We very much appreciate your comments regarding your stay at the Grand Mercure Bandung Setiabudi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Engkun Kurnia General Manager

Rahmimimi Friends - 05/07/2019 AccorHotels certified review
« Really really love the swimming pool.. ❤️❤️❤️ »

I'm satisfied staying here. The Room is so cozy, although my friend said the internet connection not so good. They also have so many variant food for breakfast, Indonesian, western, noodles, bread, dessert, fruit, etc.. What i love the most is the swimming pool.. Wooooow.. I rarely found hotels that has swimming pool with water heater.. And the lights on the pool is so pretty.. U can borrow swimming goggles too.. Overall I'm so so happy while I am there..

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. F.R.R., Thank you for your superb review. Lovely to know that you were enjoyed our warm hospitality during your stay at Grand Mercure. We, too love our warm sparkling pool that very often complimented on this site. Once again, thank you for your trust in us and I will share your comments with all departments. We hope to see you again soon for another wonderful journey with us. Yours Sincerely, Engkun Kurnia General Manager

Evi M. Families - 04/07/2019 AccorHotels certified review
« Great service and comfortable place to stay »

Friendly staff when helping to checked in, nice food for breakfast and warm water at swimming pool for my kids to enjoy their time while i was attending meeting, its great stay and will surely comeback again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. E.M., Thank you for your superb review. Lovely to know that you were enjoyed our warm hospitality during your stay at Grand Mercure. We, too love our warm sparkling pool that very often complimented on this site. Once again, thank you for your trust in us and I will share your comments with all departments. We hope to see you again soon for another wonderful journey with us. Yours Sincerely, Engkun Kurnia General Manager

Yusuf Couples - 03/07/2019 AccorHotels certified review

We stayed there for 1 night only to attend a family wedding. The staffs was very friendly. We came earlier before the checked in time at 2pm. We received 2 complementary juice voucher. Since we have to wait for the room to be ready we went upstairs to the restaurant that has a beautiful view of the city of Bandung. We had some drinks and we were notified that the room is ready at around 2:30 pm. We liked the room and the friendly staff. Breakfast was good as well. Probably our only little complain was that we ran out of tissue in the bathroom. The staff also readied the taxi per our request. Everything went well. Thanks for the service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Y.A.S., Thank you for staying with us and for your kind attention by giving us your comment and input during your experienced stay. We really need guests highlights like yours to keep our level of quality and truly wish that you will continue your support towards Grand Mercure Bandung Setiabudi. We do hope that we will have opportunity to welcoming you back to our hotel in the near future. Best Regards, Engkun Kurnia General Manager

Iwan S. Families - 02/07/2019 AccorHotels certified review
« No matter how many times we have stayed in this hotel, we are still amazed on their excellent services. »

Since our first stay a long time ago, we were amazed by how good the services we got. And even after many times of stay, still we were amazed and always leave the hotel with full of satisfaction. Widi from Guest experience department always made sure all were well manage. This time Widi and Sheila gave our mother a precious moment when sending a birthday cake to our room. Really a memorable moment that we will not forget. Always looking forward to be in Gran Mecure Bandung again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. I.W.S., Your comment says it all. Thank you for the awesome review. It is indeed our accomplishment to be able to make your stay memorable. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. I will be happy to meet you in the near future and be assured that I will pass your so kind words about service to all our team. Once again, thank you for your trust in us and recommending our hotel to other travelers. Looking forward to welcoming you back on your another wonderful journey with us. Best regards, Engkun Kurnia General Manager

Zainul B. Families - 02/07/2019 AccorHotels certified review
« NIce stay »

It was nice, we are having fun. Good food, quite varied

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Z.B., We very much appreciate your comments regarding your stay at the Grand Mercure Bandung Setiabudi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Engkun Kurnia General Manager

Harryeps Business - 01/07/2019 AccorHotels certified review
« Overcome »

All facilities overcome, we love the hot pool. We enjoy the breakfast, we try the gym and my wife satisfy

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H.E.P., Thank you for your superb review. Lovely to know that you were enjoyed our warm hospitality during your stay at Grand Mercure. We, too love our warm sparkling pool that very often complimented on this site. Once again, thank you for your trust in us and I will share your comments with all departments. We hope to see you again soon for another wonderful journey with us. Yours Sincerely, Engkun Kurnia General Manager

Reza A. Couples - 30/06/2019 AccorHotels certified review
« The Cozy place to stay »

The room is comfortable, the warm swimming pool is really good and make me relax, I really enjoyed my stay. The check in process was really fast, handled by Adrian. thank you for warm hospitality

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. R., Thank you for your superb review. Warm sparkling pool, cozy ambiance and warm hospitality. Happy to read that you enjoyed them all. Please be assured that I will pass your so kind words to one of our staff; Adrian , I am sure that this feedback will serve as an encouragement to him and also for all of our staff as we strive to continuously improve the quality of our services. We hope your next visit to Grand Mercure Bandung Setiabudi is in the not too distant future. Yours Sincerely, Engkun Kurnia General Manager

Kenny Families - 30/06/2019 AccorHotels certified review
« Good Room, Good Breakfast, Well Maintained Hotel »

Very enjoyable hotel with all facilities, my daughters were very happy stay in this hotel twice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K.H., We love hearing your feedback and it is great to know that the magic still work second time around. Pleased to know that you and your family enjoyed your stay in our hotel. Thank you again for sharing your experience and we look forward to welcoming you back on your 3rd visit very soon. Best regards, Engkun Kurnia General Manager

Theresia W. Families - 30/06/2019 AccorHotels certified review
« Nice ambience hotel. »

We enjoyed 1 night stay in this hotel, with quite spacious room. My kid was very enjoy the warm water pool. The breakfast menu quite varied. But need improvement for services in check in time, so the waiting time could be shorted.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. T.W., Thank you for staying with us and for your kind attention by giving us your comment and input during your experienced stay. We really need guests highlights like yours to keep our level of quality and truly wish that you will continue your support towards Grand Mercure Bandung Setiabudi. We do hope that we will have opportunity to welcoming you back to our hotel in the near future. Yours Sincerely, Engkun Kurnia General Manager

Sitta Families - 30/06/2019 AccorHotels certified review
« Love it! »

I really enjoy staying in Grand Mercure Setiabudi Hotel. The staff is really nice and kind. The breakfast food is really good and there is a lot of choices. I really love this hotel because of their services to their guest. I will coming back and recommend this hotel to everyone.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. S.A., Your comment says it all. Thank you for the awesome review. It is indeed our accomplishment to be able to make your stay memorable. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. I will be happy to meet you in the near future and be assured that I will pass your so kind words about service to all our team. Once again, thank you for your trust in us and recommending our hotel to other travelers. Looking forward to welcoming you back on your next visit very soon. Yours Sincerely, Engkun Kurnia General Manager

Yoewono H. Families - 29/06/2019 AccorHotels certified review
« Great »

I was get room at 1st floor, It was great I think, but at the morning, I was get up early, because I hear a noisy situation around my room, maybe they have an event. Thats makes me a little disappointed, overall its great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Y.H., First of all, please allow me to thank you for staying with us on your recent visit to Bandung. Lovely to know that you were enjoyed your stay at Grand Mercure Bandung Setiabudi. Apart from that we are apologize for the inconvenienced cause regarding the noisy outside your room on your previous stay. Once again, thank you for your kind feedback, hope it will not be too long before we get a chance to welcoming you back. Yours Sincerely, Engkun Kurnia General Manager

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