Hotel - Novotel Phuket Karon Beach Resort & Spa
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Novotel Phuket Karon Beach Resort & Spa Hotel

4.0/5 1,748 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 0 to 3 years: Parental supervision required
    • Children's Club for 3 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
  • PHUKET AIRPORT
  • Languages spoken at the hotel
    • English
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 0 to 3 years: Parental supervision required
    • Children's Club for 3 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s
  • Beach and water sports  (Nearby)
    • Deep sea fishing/Sea fishing
    • Pedal boat
    • Snorkelling/Scuba diving center
    • Water skiing
    • Wind surfing facilities
  • Other sports activities
    • Bicycles rental
    • Archery
    • Billiards/Snooker
    • Football (Nearby)
    • Jogging track (Nearby)

Catering

  • Breakfast
  • 3 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • Copy/print service available
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Hotel location

Our rooms

The resort features 7 accommodation options. Chill on the balcony of your standard room, take a dip in the private pool of your plunge pool suite, or enjoy time with your kids in a family room. There's an option for everyone at Novotel Phuket Karon.

  • 224 rooms
  • 224 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 34 family rooms
  • 20 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Minibar
    • Coffee/tea making facilities
    • Bathtub
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

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4.4/5 AccorHotels Rating 6,510 reviews

Our guest reviews for
Novotel Phuket Karon Beach Resort & Spa

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,748 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Mahala Couples - 10/09/2019 AccorHotels review
« A fabulous stay - great pool, spa and location »

We had 5 nights at the Novotel Karon and had a fabulous time. The staff were all lovely. The pools were great, plenty of space - especially the main pool but the kids pool looked like a bunch of fun too! The massage at the spa was one of the best I've had in a long time. We had a Thai set dinner at Ocean's Restaurant and the food was delish! The location was great as it was only a 7min walk to the main street where the night market was. Everything was within easy reach.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mahala, It was a pleasure welcoming you at the Resort, and delighted that you had such a great stay! We will look forward to your next visit, Warm regards, Jean Philippe Lovotti General Manager

Alex Couples - 08/09/2019 AccorHotels review
« Great value resort »

We had a really relaxing time. The staff were excellent. The property did seems a little run down. Generally maintenance was good however there were a few little things that needed fixing eg. Pools needed regrouting, pole by the romantic plunge pool was rusted through and wooden slat was broken. Also not sure if the pools filters were working as portable filters had to be brought in. Overall it was great but I think the property needs a bit of money spent on it otherwise it will be pretty run down in a few years.

Ebony Couples - 08/09/2019 AccorHotels review
« Clean, very helpful and friendly. »

We absolutely enjoyed our stay and would highly recommended this place to friends and family. We loved our plunge room, pictures advertised were exactly what we got.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ebony It was a pleasure having you as our Guest, and glad that you could have experienced the dedicated Service from our heartists. We will look forward to wecoming you back soon, Warm regards, Jean Philippe Lovotti General Manager

Jemma Families - 06/09/2019 AccorHotels review
« Fantastic family holiday »

Great experience, so many things to keep kids occupied, very large suite and friendly staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jemma, We are so happy that you had such a great Family Time, and that the children could have enjoyed the FUN activities at the Resort! We will look forward to welcoming you back soon, Warm regards, Jean Philippe Lovotti General Manager

Julie B. Friends - 05/09/2019 AccorHotels review
« Enjoyed everything about the hotel. »

Really enjoyed staying here again. Brought another family with us this time and they had a great time too. The only disappointment was not having the shuttle bus to Patong. This increases the cost of the holiday substantially. Will look at staying in Patong next time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Julie, Many thanks for choosing Novotel Karon for your Holiday destination, and love reading that you had a great stay! We hope that we will have the chance to welcoming you back in the future Warm regards, Jean Philippe Lovotti General Manager

Anonymous Couples - 05/09/2019 AccorHotels review
« Good »

Friendly helpful staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Our Heartists are dedicated to create experiences our Guests Love, and we are so happy that you could have enjoyed their genuine sense of hiopitality. We will look forward to welcoming you back soon, Warm regards, Jean Philippe Lovotti General Manager

Michelle Couples - 03/09/2019 AccorHotels review
« clean resort. friendly staff »

was not picked up at airport as booked. took an hour to get another cab to us. cab we booked was given to another guest. Lovely room with sea views. clean and spacious. breakfast was ok. plenty of food but not the best buffet I've had in Thailand. loved the temperature of the pools. massage there was great. food for dinner was top notch. enjoyed happy hour. did not enjoy that children did not stick to the children's pool and you could not enjoy a space for a drink that was not child free. disgusted that little girls aged around 8 and 5 were allowed to swim and walk around topless. Swim up bar was surrounded by kids playing volleyball so there was never any peace. I would stay here again. loved the location.

Jim Families - 02/09/2019 AccorHotels review
« We had an enjoyable stay and our room being close to swimming pool area suited our needs nicely as a family. »

We were very satisfied wth ur stay. facilities were good. Breakfast was good. Our room proximity to the pool was very handy and suited our family. The lack of knowledge of basic English was not good. It was surprising that one of the room cleaners had a better grasp of English than many of the people serving at restaurants.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jim, It was a pleasure welcoming you at the Resort, and delighted that you had such a great stay! We will look forward to welcoming you back soon! Warm regards, Jean Philippe Lovotti General Manager

Kamran T. Families - 02/09/2019 AccorHotels review
« Kids friendly and amazing staff »

we had a great time in Novotel , my child was so entertained with facilities and staff were so helpful and kind.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kamran T., It was a pleasure having you as our Guest, and delighted that you had such a great stay with us. We will look forward to welcoming you back soon! Warm regards, Jean Philippe Lovotti General Manager

Vasu Families - 01/09/2019 AccorHotels review
« good »

clean pleasant. not much of a choice for eating. transport cost very expensive. had to use alternate options.

Melissa W. Families - 31/08/2019 AccorHotels review
« Average - cost was high for quality of rooms »

I found the room to have a damp smell, the bed sheets felt damp, the kids blankets smelt like pee and we never had a third bed for our third child even after the receptionist said there was an extra bed in our family room. In the morning the Air con had leaked on the floor wetting some of our clothes on the bag rack. The pools were great, the kids enjoyed them. The food was far to over priced for what it was, more expensive than Australian prices. We wont be returning.

Louise Families - 31/08/2019 AccorHotels review
« Brilliant time »

We stayed for 13 nights and had a brilliant stay. We found the hotel well maintained although the pool could do with having the tiles regrouted as there were a few cut ties during our stay. The staff were all very friendly and helpful and the kids activities were well organised. The hotel could do with a bit more evening entertainment.

Katherine. S. Families - 30/08/2019 AccorHotels review
« Okay »

The pool tiles were sharp with gaps in between I cut my foot and finger when swimming and so did one of my teenagers, very unsafe. We were placed in a room that went right on to the kids pool, I did not have small children which was painful as it was so loud. Staff were helpful and moved us to another room. There was a deal in the sports bar if you bought a burger and coke you got the coke for 50 baht, he charged us full price and I questioned him on this and he said I didn't ask for it together and would not change it, they were ordered together it made no sense and there were so many people around I didn't want to argue it. Liked that you got credit for not having your room cleaned. I always choose Novatel when booking accommodation don't know though if it would be my first choice again especially after the cuts from pool

John &. V. A. Couples - 30/08/2019 AccorHotels review
« A wonderful hol . Staff made our hol so. Beautiful people.Bow,Jane,Weow,Addy, Som,Emma.Pay them well. »

This hol was part of celebrating our 60th year of marriage so it was pretty special to have picked Novotel as the venue for our "big ticket item" to extend our celebrations. as we were treated to wonderful stay by the excellent staff. They went out of their way to make us feel special, Called us , "Mama" and "Papa" as an affectionate , respectful term to greet us. Happy,smiling people, I could only wish everyone greeted each other in this way. nothing was too much trouble for them. I have mentioned some by name, the people we had most to do with of course. The Beautiful Bow, what a gem she is, delightful Jane and Weow , Som, our everhelpful , always flat out, room service lady is another delight . Emma and the girls from Joe Kools' and the males, all SO helpful and funny. The staff at Horizons and Ocean restaurants ( Am, Ae and the ever happy omelet lady and young man). Whatever you pay them, they are worth EVERY Baht... Because they are the Heart and Soul of the Novotel Karon Beach Resort and Spa. Our room was comfortable and quiet, 6206, and we enjoyed calling out from our balcony with a bit of banter to the ever passing staff, who were always smiling. We loved it all. We may not get back again as we are in our 80's but if we could , given our health remains good, we would love to see those beautiful people again one day. Yes, we thoroughly enjoyed our holiday.

D. M. Couples - 28/08/2019 AccorHotels review
« Great stay »

Only spent one night at Novotel Phuket. Didn’t take advantage of any amenities because I was out exploring Phuket, but the staff was friendly and helpful. The room was clean and comfortable. Felt safe.

Jey Families - 27/08/2019 AccorHotels review
« Issue with the room light »

The hotel family room and the facilities are relatively good. We had an issue with the bedroom light. We could not turn off the 3 of the bed room pot lights on our last night of the stay. We called in and couple of guys came to take a look at the light and after 10/15 minutes they manage to turn the lights off not with the switch rather removing the fuse or something else. This was around 10 pm and we were checking out the following morning around 5 am to catch a flight. However, the unfortunate part was around 2 am the lights came back on again and this time the lights are rotating, one light on at a time out of the 3. I called the front desk again, they could not get anyone to fix this, and we wouldn’t want anyone to come to the room the kids were sleeping. We end up put a small towel in the pot light hole to cover the light, which helped to cover the light. We went back to sleep, sure enough an hour later we smelled smoke. The towel that was covering the light was starting to smoke. Good think we got up in the right time before it became a full fire. We told the issue to front desk when we checked out and they didn’t say much beside sorry. I understand things happened but I believe the hotel staff could have done better. 1. Obviously, there is lighting issue so the maintenance should have been on top of this. 2. The issue was not fixed properly when we reported, hence the light came back up. 3. The staff could have offered us to move to another room or some level of comfort. Thank you

Nick Couples - 27/08/2019 AccorHotels review
« Great location and relaxing »

Our experience was great, room was nice and resort pools were great. Our only problem was the smell walking to our room it was putrid like raw sewage just near the massage. The plunge pool we had with our room was really nice but the water was quite cold compared to the larger pools and the wifi in the room was terrible could not be used. Other then that we had a wonderful time the massage was amazing and housekeeping were spot on.

Divya Families - 27/08/2019 AccorHotels review
« Good hotel but need improvement in breakfast service »

Improvement needed at Breakfast Services Items finished are not refilled on time. Very less variety for vegetarians and vegan Items are almost same everyday

Nhuvy Families - 24/08/2019 AccorHotels review
« Great family room with pool-side access. A bit noisy as it is near the bar, but overall a pleasant stay. »

Overall was very positive with responsive staff and nice and relaxing resort. Kids really enjoyed the water games and activities there. Dinner at Ocean was quite nice. Not much creative variety for breakfast, became a bit sick of the same thing every day. Though I found a crawling little cockroach on the floor at night it was annoying. The pool looks like it may need update, the spa was not working for the whole stay with no sign of anyone coming to fix it.

Wallace Families - 23/08/2019 AccorHotels review
« It is acceptable »

The facilities in the hotel seem a bit lack of maintenance. Breakfast lack of food choices , I even went out with my family for breakfast. I stayed in two private pool suites with my family, but the suites were not actually that private at all ! Other tenants can even come to my suite and take my chair outside to their suites. You should be adding some doors and some soundproofing equipments between suites. Overall there are some good things needed to be mentioned about the Hotel. The SPA service is good , and my 2- year old child really loves the mascots here (Spider-Man and the minion)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wallace, Many thanks for your recent, and glad that you have enjoyed a relaxing treatment at InBalance Spa, and that your Child had some Fun with our Live Characters. Many thanks for your recommendations too regarding the Suite, and happy to share that the implementation has been planned already. We will look forward to welcoming you back soon, Warm regards, Jean Philippe Lovotti General Manager

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